Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The return on investment has been fantastic. Searching for our business and looking at Google Reviews will show nearly 100 comments for us, with 99% of them being 5-stars and only 1 that’s 4-stars. This is simply because we developed a system that turned our business from an e-commerce store to a customer service company which focuses on quality. We made this our tagline after a while since it was crazy to see how we were being perceived. We have to give credit where credit is due, and ClientFlo’s strategy is quite good. The results speak for themselves.
Our revenue has doubled year-over-year, as did our client base, and our reputation has definitely improved. I don’t know another company with reviews as good as ours. We are contacted by people all the time asking us how we do it. At the end of the day, it increases the value of our business. More than dollars and cents, our reputation is what matters.
How did ClientFlo perform from a project management standpoint?
We’ve worked on a few one-time projects for our website and email channel. ClientFlo has also set up call tracking, allowing us to analyze what people are calling about and which approach is working. This research has been beneficial to our customer service. All in all, these projects were done quickly, definitely within the timelines we were looking for.
I’ve appreciated the open collaboration. Many of the marketing companies we used before had a cookie-cutter way of doing things and didn’t really take the time to think creatively. As a business owner, I like to do things my way as well, so it’s been great working with ClientFlo. We have met their team on a couple of occasions, but the work has mostly been done over email. We laid out the game plan, figured out if it could work, how long it would take, and how much it would cost, and tightened the screws later on.
ClientFlo has provided weekly stats on how much we’re spending on AdWords, which ads are converting, how many calls and subscribers we’re getting, and so on, to the day.
They’re creative, and I know who to call when I need to discuss something. I receive responses to my emails one day later at most, projects get done on time, and everything is personalized. We also have a rep to talk to who takes notes on our requirements and follows up with us.
What did you find most impressive about ClientFlo?
The bottom line is that our business has doubled and is continuing on an upward trend, which I’m happy about. Beyond this, the experience of working with ClientFlo has set them apart.
ClientFlo has been willing to make changes when something isn’t working and will make further reviews a week later. We have continuous improvements, which is great. I’m not a marketing person and I don’t want to think about the subject took much — I simply want to know what’s going on and if the approach is working.
Are there any areas ClientFlo could improve?
I can’t think of anything off the top of my head.