ClickDone

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Jenny Ngai DDS, a dental practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickDone?

I needed someone to develop a website for me and do our social media management. I had a website, but it was outdated.

SOLUTION

What was the scope of their involvement?

ClickDone designed and developed my website from scratch. They introduced a system where I can invite my patients to write a review for me. They created and manage my Facebook page for me because I’m not very active in social media. They also created a feature where patients can pay for services via the website. 

What is the team composition?

I worked with Michael (Consultant in Chief).

How did you come to work with ClickDone?

I heard about Michael through a mutual friend and I reached out to him.

How much have you invested with them?

We spent between $10,000-$25,000.

What is the status of this engagement?

We started working together in January 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a lot of improvement in attracting new patients– we’ve seen a 75% increase. Many of them said they loved the website Michael created for me. 

They’re also very quick to fix problems. There was one time that a function of the website went down and the next day he had it up and running.

How did ClickDone perform from a project management standpoint?

We communicated frequently and it was easy to set up meetings. Whenever I needed him to change something, he immediately made the change. 

What did you find most impressive about them?

I’m impressed with what they can do. They’re very friendly. When we started, Michael didn’t know about dentistry, but he took the time to learn. He’s a great person to work with. 

Are there any areas they could improve?

We sometimes have to have him change some of the wording on the site. I think he will improve as he gets more experience on the dentistry side.

Do you have any advice for potential customers?

Explain your objectives very clearly. Give him as much information as you can so he can understand what you want in-depth.