What evidence can you share that demonstrates the impact of the engagement?
When Cleverlance developed the first version of the app, our IT department did an in-depth code review. They said it met their expectations in terms of data privacy, security, and documentation. We receive a lot of customer feedback, and as long as it’s above four stars, we’re happy.
Because it’s scrum and agile development, we don’t expect to have one large release where everything is working. Rather, we have smaller releases where things incrementally get better. However, the first public release is always high quality to meet customers’ expectations. Cleverlance and our in-house team test the products, and we never find any large bugs. After launch, we expect Cleverlance to fix any issues that customers report.
We’ve introduced several key performance indicators (KPIs) over the past few years, including crash analytics. Over the course of six launches, our crash rate went from 5% to 0.5%, which is impressive.
How did Cleverlance Enterprise Solutions perform from a project management standpoint?
We run regular sprints and scrum setups, planning everything together to prioritize the work. It’s usually hard to work with a scrum team in a different location, but they’re incredibly adept at making the team function well. They’re motivated and use necessary collaboration tools (like Slack and Jira) to keep everyone synchronized and updated.
We had some trouble with the language barrier early on, but it hasn’t been a problem for the past few years. Their organization and communication are excellent, and we’re very happy with their work.
What did you find most impressive about them?
Their level of engagement and motivation is outstanding. We’ve never regretted working with them. They had no experience with chatbot development, but they still won the project because of how much effort they were willing to put in. They’re interested in trying new things and finding unique ways to sell more products or make them better, which is an invaluable asset in a partner.
Are there any areas they could improve?
They should invest more in design. We’re probably one of the first companies that have asked them to do design work, and it’s gone quite well. However, it took some effort to get it started, and I don’t think it’s their strongest asset. At least, not yet. If they could build it up, though, it could benefit a lot of their clients.
Do you have any advice for future clients of theirs?
If possible, meet with them in person for kickoff meetings or to discuss new features. You’ll get more out of it than a phone call. If that’s not possible, invest in collaboration tools that make communication as direct and easy as possible.