What was the scope of their involvement?
Respondent 2: They developed an app for iOS and Android.
Respondent 1: These apps are native.
Respondent 2: The app focuses on the six most common tasks requested by customers and directs them to four web pages or telephone numbers. Initially, Clearbridge created a network diagram that showed the app’s functions and our goals. They also had a very good understanding of our new brand guidelines.
Initially, I wanted to use location services for customers, but this became challenging because our service area is not contiguous across southern Ontario. Originally, the app directed a user to the nearest Alectra Utilities office, which was not necessarily their original service provider. However, it didn’t work as I had hoped it might. Since we were trying to keep it simple, we went back to selecting the service area. The app stays in the service area unless the user changes the option.
What is the team composition?
Respondent 2: We worked with six people throughout the project, including the sales team and app developers.
How did you come to work with Clearbridge Mobile?
Respondent 2: They were pretty much the first result that came up when we googled “software developers.” As we reviewed the requests for proposal, Clearbridge was far ahead of the other two companies we were looking at. Since they are based in Ontario, they were one of our customers, which is always a plus.
How much have you invested with them?
Respondent 2: The total cost has been less than $20,000.
What is the status of this engagement?
Respondent 2: We started working on a master service agreement in the spring of 2017, while the actual app development started in December 2017. We’ve launched the app, but we are still in contact with Clearbridge in case we run into any challenges. For example, they did some follow-up work in March 2018 when we had a small glitch with one type of device.