Creating Great Mobile Experiences

Clearbridge Mobile is an award-winning full stack mobile app development company that provides user-centric product design and engineering services. Leveraging a custom squad-based agile process that reduces risk and gives you predictable project velocity, we work with you to create compelling mobile experiences that your users love. 

 

Founded in 2011, Clearbridge Mobile has developed more than 200 apps for Fortune 1000 clients and rapid-growth start ups that have accrued over 100 million downloads. It has emerged as one of the fastest growing mobile app companies in North America by working with clients like The New York Times, PayPal, Dow Jones, Free The Children, Gannett/USA Today, Tim Hortons, Wall Street Journal, and many more.

Clearbridge expertise also extends behind the firewall. Infrastructure capabilities range from SharePoint, .Net, Ruby on Rails, Node.JS, SQL and others.

 
$25,000+
 
Undisclosed
 
50 - 249
 Founded
2010
Show all +
Toronto, Canada
headquarters

Portfolio

Key clients: 

USA Today, Tim Hortons, Disney, PayPal, Dow Jones, WSJ, Shell Gasoline, PWC, Microsoft, The New York Times, ABC, BlackBerry, Free The Children

My Chatr (Rogers Communications)

My Chatr is an account management app created for iOS and Android for the Chatr brand of Rogers Communications. The app allows users to access and manage their accounts, monitor usage, top up their account balance, and more. 

Cambridge Global Payments

Cambridge Global Payments is a leading provider of integrated global payments technology and currency risk management solutions, operating across North America, Europe, and Australia. They partnered with Clearbridge to create a mobile solution for the FX trading and payments needs of businesses

Free The Children

Free The Children is an international charity and educational partner working to empower youth as agents of change. Clearbridge and FTC partnered to build a new web and moabile app with industry-acclaimed UI/UX design, and additional features including gamification, social media integration and achievement tracking.

PayPal

PayPal is an international digital wallet-based global payments company. They partnered with Clearbridge Mobile to bring their existing mobile solution to customers in emerging markets.

Sotheby's International Realty

 

The Sotheby’s International RealtyⓇ brand is a full service international real estate company focusing on the sale of luxury homes and properties. They partnered with Clearbridge to bring a more inclusive browsing experience to their customers on the Apple TV.

Rethink Tires

Ontario Tire Stewardship is a non-profit organization that oversees the responsible recycling of used tires. The organization helps residents recycle tires and supports the creation of products made from recycled tires, leading to a more sustainable future.

Tim Hortons

TimmyMe is a closed-loop mobile wallet developed in partnership with Tim Hortons. Using HCE technology, this solution was the first of its kind in the world. 

Enercare

Enercare is one of North America's largest home and commercial services and energy solutions companies, serving approximately 1.6 million customers annually. They partnered with Clearbridge to create an industry-first self-service appointment management solution.

Reviews

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Mobile App Development for Health Nonprofit

“What distinguishes Clearbridge Mobile is the way they’re more of a partner than a vendor.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2018 - Ongoing
Project summary: 

Clearbridge Mobile is building a health and fitness app. They've completed a discovery phase, developed the backend and loyalty engine, integrated native functionalities, and launched an MVP. Development is ongoing.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
VP Marketing and Communications, ParticipACTION
 
Verified
The Review
Feedback summary: 

Working under incredibly tight time constraints, they delivered an MVP that has already done exceedingly well in the app marketplace. User feedback on usability and navigation has been positive. Clearbridge Mobile is a dedicated, caring, and knowledgeable partner.

BACKGROUND

Introduce your business and what you do there.

ParticipACTION is Canada's premier physical activity non-profit, and I'm the vice president of marketing and communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

Our company wanted to create a mobile app that would motivate and encourage Canadians to be more active in their everyday lives. We didn't want to develop another fitness tracker but instead create a content-based app that provided a personalized experience for each user, incenting behavioral change.

SOLUTION

What was the scope of their involvement?

Clearbridge Mobile went through a rigorous discovery phase to properly identify what needed to be developed. They have built the app using as many native functionalities as possible, such as device health kits and wearables. They developed the app and worked with partners to customize the loyalty engine.

Having launched a few releases and the MVP, Clearbridge Mobile is working on the next development sprint. They are also modifying and enhancing features based on user feedback and analytics.

What is the team composition?

We have worked with a large team of strategic account executives, project managers, business analysts, and UI/UX designers. Even Clearbridge Mobile’s CTO has been directly engaged.

How did you come to work with Clearbridge Mobile?

We put out an RFP that multiple app development agencies responded to. After meeting with several of them, my team chose to work with Clearbridge Mobile.

What is the status of this engagement?

The project began in October 2018, and we just launched the MVP in February 2019. The app build is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been downloaded over 60,000 times since its launch in Google Play and the App Store.  In the health and fitness category, this constitutes a very quick-trending free app. It has garnered positive user feedback about the ease of usability and navigation. Overall, users seem to be enjoying it.

How did Clearbridge Mobile perform from a project management standpoint?

Clearbridge Mobile is attentive and dedicated to understanding our requirements. If an issue arises, the team addresses it quickly. They go the extra mile to update and educate our team at every step of the development process. As an organization without much tech experience and that has never developed an app before, this guidance has been invaluable.

A third-party vendor is assisting with data science aspects of the project, and Clearbridge Mobile helps to manage this relationship.

What did you find most impressive about them?

So far, Clearbridge Mobile has built the app from the ground up while adhering to a very strict timeline. What distinguishes Clearbridge Mobile is how they’re more of a partner than a vendor. They have become an extension of our company. The team genuinely understands and appreciates what we are trying to accomplish.

Are there any areas they could improve?

There is always room for improvement, but I can’t think of anything at the moment.

Any advice for potential customers?

Make sure Clearbridge Mobile understands the vision of the project and the organization. With this knowledge, they can deliver the best product possible and be a valuable partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We have instituted very aggressive timelines, and Clearbridge Mobile has met and delivered everything we agreed upon.
  • 5.0 Cost
    Value / within estimates
    Clearbridge Mobile has provided very fair pricing, especially given the fact that we’re a nonprofit.
  • 5.0 Quality
    Service & deliverables
    The quality has been top-notch. They are communicative and realistic about deliverables.
  • 5.0 NPS
    Willing to refer

iOS Mobile App Dev for University

"...I’m pleased with the level to which they delivered what we wanted: a simple, intuitive, engaging product." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2018 - Ongoing
Project summary: 

Clearbridge Mobile developed and now supports an iOS app with activities and game features that help build resiliency in targeted populations. They’ve also set up a cloud-based data storage system.

The Reviewer
 
5,001-10,000 Employees
 
Toronto, Canada
Christine Wekerle & Savanah Smith
Pediatrics Department, McMaster University
 
Verified
The Review
Feedback summary: 

Both potential users and industry experts laud the app’s engaging approach to resiliency training and visual appearance. Clearbridge Mobile instituted a smooth collaboration evidenced by a free flow of communication and expertise. They always prepare thoroughly before diving into a new industry.

BACKGROUND

Introduce your business and what you do there.

Dr. Christine Wekerle: I have a PhD in clinical psychology, and I’m an associate professor of pediatrics at McMaster University, in Hamilton, Ontario, Canada. I’m also a member of the Offord Centre for Child Studies.

Savanah Smith: I’m Dr. Wekerle’s research coordinator and I’ve been working on the JoyPop project with her and Clearbridge Mobile.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

CW: We had research evidence and rough templates underlying the concept of resilience, and how to improve it in people who’ve experienced adversity or are in stressful situations, but we needed a way to bring those features together in a mobile app with a good UX.

SS: From a business perspective, Clearbridge streamlined our ideas. They helped us find a clear vision and determined what was doable for our budget.

SOLUTION

What was the scope of their involvement?

CW: We started with a one-week, intensive discovery process at their office where we fleshed out how our theory of resilience would be translated into an app, what the user journey would be, and what some useful activities to include in the app might be. Their knowledge of what features users find appealing helped us refine the user journey. We decided to introduce a game-like quality to the app to focus peoples’ attention.

Originally, we wanted to develop the app for both iOS and Android, but in looking at our budget and desired features with Clearbridge we realized we should focus on iOS. Additionally, our target population – rural and semi-rural people, indigenous reserve populations, and university populations – were mostly iPhone users.

We developed features based on our initial concepts in 2–3-week sprints, which gave Clearbridge time to incorporate our feedback. One important feature is a set of breathing exercises with accompanying cues and diagrams. While we designed the flow chart of cues, Clearbridge implemented a color pallet and an animation that showed the technique we wanted people to use.

The app is available to download, and Clearbridge is supporting us by collecting data via cloud storage. They continue to make updates based on iOS changes.

What is the team composition?

CW: Team members come on and off as their roles become important. We worked actively with a creative design person during the discovery phase and with programmers when the project became more technical. A point person organizes everything and is in charge of onboarding and offboarding people. They also handle the sales part and all the contract matters. Further, we’ve worked with both a gaming lead and the head of the company, to ensure we’d be a good fit.

How did you come to work with Clearbridge Mobile?

SS: I searched online after we decided to take our app idea forward with a professional company. We were impressed by the work Clearbridge had done and their downloadable design template, which has information necessary for their app consultations. After I got an email from one of their account executives, we decided to set up a discovery session.

How much have you invested with them?

CW: We’ve spent more than $200,000 so far. Our study and work are funded by federal grants to design, develop, test, and evaluate intervention methods.

What is the status of this engagement?

CW: We’ve been working together since April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CW: Individuals who’ve designed other kinds of trauma intervention solutions and worked one on one with youth have been impressed with our app’s look, flow between features, and safety measures. The youth who’ve seen the app are very interested in it, and everyone thinks the game aspect grabs peoples’ attention. It provides both distraction and learning regarding cognitive organizing, depending on which the user needs in a specific moment.

When I give presentations at conferences and workshops, the international community (and especially the students) wants to talk more about the app. Clearbridge connected us with their marketing person, and they sat in on a conference call with a group in the UK to provide input. They ensure we’re on the same page when we talk to high school youth.

How did Clearbridge Mobile perform from a project management standpoint?

SS: Their customer experience manager keeps us updated on everything going on with our project—the progress of the app, and what’s needed from us in the next steps. The project manager is responsible for connecting us with whom we need to speak to or have a meeting with and letting us know how things are coming along. We provided them with access to our original Google Docs, which we’ve updated based on their needs. We’ve also had a lot of Zoom calls and shared many relevant documents.

What did you find most impressive about them?

CW: For me, it was their wide range of clientele. They don’t specialize in mental health, but they quickly took up concepts we were discussing and enthusiastically moved us along in creating new features. They even read some academic articles on the subject matter. They’ve maintained their enthusiasm, and I’m pleased with the level to which they delivered what we wanted: a simple, intuitive, engaging product.

SS: They did a good job of looking at the app from our perspective, of looking at the population we were targeting.

CW: Fleshing out all the concepts in the beginning was extremely helpful when it came to developing specific features.

Are there any areas they could improve?

CW: No, there aren’t. Their model of running a discovery phase and following it up with sprints keeps the client engaged and at ease with the progress.

SS: They do a great job of keeping their employees engaged and on-task with special activities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We run on research grants and we’re not a business, so it was costly but worthwhile.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Sports Gaming App

"Their team’s ability to stick to strict timelines and deliver on time was exceptional."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2018
Project summary: 

After a discovery phase, Clearbridge Mobile a developed the front- and backend designs for an iOS and Android app using InVision.

The Reviewer
 
1-10 Employees
 
New York, New York
Bouker Pool
CMO, AQB Gaming
 
Verified
The Review
Feedback summary: 

Clearbridge Mobile's work was tremendously helpful in adding new elements and digital spaces for the app. Their team was attentive, always available to offer technical guidance or troubleshoot an error. Their ability to foresee development challenges was impressive.

BACKGROUND

Introduce your business and what you do there.

I am the chief marketing officer of AQB Gaming. I oversee all of our branding, designs, UX/UI, customer service, and any other marketing operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

We were trying to build a sports gaming app from scratch that integrated real-time gaming alongside football games.

SOLUTION

What was the scope of their involvement?

Clearbridge Mobile first conducted a discovery phase to understand our requirements, what designs we wanted, and how the UX should be in relation to our brand. They helped us plan what we wanted to accomplish in the short term and long term. Their team developed a user journey map, which mapped our app flow from registration, setting up a profile, entering into a game, utilizing leagues or groups, earning points, earning prizes, showcasing leaderboards, to security and verifications. They identified the digital space we needed and planned out the design elements we needed.

Using this map and our branding material, they developed the front- and backend designs for iOS and Android using InVision. We provided feedback on their rough drafts, and they made the necessary changes.

What is the team composition?

We worked with five to six of their employees. We worked with a project manager, a designer, a UX/UI specialist, a developer, and their CEO.

How did you come to work with Clearbridge Mobile?

We were looking online for vendors with a set list of requirements. We saw that they worked with a top-tier television company and decided to contact them.

How much have you invested with them?

We have invested $45,000 so far.

What is the status of this engagement?

We started in March 2018 and ended in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics yet. However, their work was tremendously high-quality. They were extremely organized and thorough, and always worked with us to identify what we needed.

How did Clearbridge Mobile perform from a project management standpoint?

We called them at least every other day and used Slack to communicate quickly. We also used texts and email for anything urgent. They were always attentive, easy to get a hold of, responsive. Their team’s ability to stick to strict timelines and deliver on time was exceptional. We easily cleaned out any bugs or errors through direct conversations with them.

What did you find most impressive about them?

We were impressed by their attentiveness and excellent resources. Whether we need them or not, they were always on standby to help troubleshoot or spot problems that might come up during development. They were insightful and foresaw any issues before it came up. They’re an excellent partner, and I hope to hire them again someday.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were extremely organized and delivered ahead of deadlines.
  • 5.0 Cost
    Value / within estimates
    They offered a competitive price.
  • 5.0 Quality
    Service & deliverables
    They had excellent foresight and understood our brand identity well.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Native Mobile App Dev for Utilities Distributor

“Clearbridge compares favorably against other vendors we’ve worked with.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Mar. 2018
Project summary: 

Clearbridge designed and built a custom app that seamlessly integrates the services of four utility companies into a single UI.

The Reviewer
 
501-1,000 Employees
 
Ontario, Canada
Alectra Utilities
 
Verified
The Review
Feedback summary: 

The launched app has received positive user feedback, thanks to Clearbridge’s technical expertise. Despite a delay of two weeks, their affordable pricing and clear communication led to positive results.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I am a collaboration specialist for a utility company. We have approximately 1 million customers in the Greater Golden Horseshoe area. Our service area extends from St. Catharines in the southwest to the shores of Georgian Bay in the north.

Respondent 2: I am the communications advisor of Alectra Utilities, which is the result of a recent merger of four local distribution companies in southern Ontario. We are now the second-largest municipal-owned utility company in North America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

Respondent 2: We were looking for a simple, easy-to-operate app that would direct customers to the correct website or telephone number for their service area. Our overarching website looks seamless to customers but involves juggling a lot of elements in the backend. Due to our recent merger, we have four customer care and billing systems, four outage maps, and four sets of self-service forms.

SOLUTION

What was the scope of their involvement?

Respondent 2: They developed an app for iOS and Android.

Respondent 1: These apps are native.

Respondent 2: The app focuses on the six most common tasks requested by customers and directs them to four web pages or telephone numbers. Initially, Clearbridge created a network diagram that showed the app’s functions and our goals. They also had a very good understanding of our new brand guidelines.

Initially, I wanted to use location services for customers, but this became challenging because our service area is not contiguous across southern Ontario. Originally, the app directed a user to the nearest Alectra Utilities office, which was not necessarily their original service provider. However, it didn’t work as I had hoped it might. Since we were trying to keep it simple, we went back to selecting the service area. The app stays in the service area unless the user changes the option.

What is the team composition?

Respondent 2: We worked with six people throughout the project, including the sales team and app developers.

How did you come to work with Clearbridge Mobile?

Respondent 2: They were pretty much the first result that came up when we googled “software developers.” As we reviewed the requests for proposal, Clearbridge was far ahead of the other two companies we were looking at. Since they are based in Ontario, they were one of our customers, which is always a plus.

How much have you invested with them?

Respondent 2: The total cost has been less than $20,000.

What is the status of this engagement?

Respondent 2: We started working on a master service agreement in the spring of 2017, while the actual app development started in December 2017. We’ve launched the app, but we are still in contact with Clearbridge in case we run into any challenges. For example, they did some follow-up work in March 2018 when we had a small glitch with one type of device.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Respondent 2: We would prefer to wait before sharing metrics. People don’t come to us unless they need to, so we get more followers on Twitter during storms and other such events. We tracked downloads for the app during a recent ice storm and saw 500–600 downloads over the course of the storm. Hopefully, they’ll keep the app.

We haven’t received specific user feedback, but we have seen positive comments about the app on social media during the storm: “Hey, we never knew you had this. Great idea!” I certainly haven’t seen any negative feedback.

How did Clearbridge Mobile perform from a project management standpoint?

Respondent 2: Since it was a small project, we let them handle project management. They created a project plan, held weekly meetings to keep us on track, and followed up afterward. It was a straightforward process.

Respondent 1: They were pretty good at addressing our concerns, especially when we had an issue with the app rollout. They were responsive and came up with a solution for making it work.

Respondent 2: The app release was a couple of weeks late, but that was on our side, not theirs. At one point, I was willing to accept that we wouldn’t be able to release the app, but Clearbridge persevered and delivered exactly what we were looking for.

What did you find most impressive about them?

Respondent 2: Clearbridge compares favorably against other vendors we’ve worked with. We were quite happy with their services.

Are there any areas they could improve?

Respondent 2: Since I did not understand exactly how the app should work, my initial expectations would have added to our costs. Clearbridge should recognize that not everyone is technical and manage expectations better.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Respondent 2: They had weekly checkpoints and immediate follow-up for action items.
  • 4.5 Cost
    Value / within estimates
    Respondent 2: Their pricing was substantially lower than the other companies we contacted.
  • 4.0 Quality
    Service & deliverables
    Respondent 2: Our colleagues saw the quality of their design work.
  • 5.0 NPS
    Willing to refer
    Respondent 2: I recommended them to a colleague who reached out to us immediately after the app was launched.

Native Mobile App Dev for Communications & Media Company

"I couldn’t ask for a better vendor…. They’ve set a new standard for us."
Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Jan. 2018
Project summary: 

Clearbridge built an iOS and Android customer service mobile app with native software that offers users the ability to make credit card payments and check billing statements, among other features.

The Reviewer
 
10,000+ Employees
 
Toronto, Canada
Product Manager, Telecommunications Company
 
Verified
The Review
Feedback summary: 

They went well beyond expectations to ensure they delivered a nearly flawless app on deadline. While previous apps built by other firms had up to several hundred errors in their initial testing and code scans, Clearbridge’s app only tested for one legitimate error that was resolved within a week.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for a telecommunications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

We were looking to launch an iOS and Android app that would provide self-service for users in place of our customer service phone lines.

SOLUTION

What was the scope of their involvement?

They proposed an app using a screen-scraping technology. Once we approved the solution, they began creating the wireframe and developing the code from scratch. 

We used an agile development methodology for this project, launching it in four sprints. Our internal QA team handled the validation testing, and their QA team dealt with the technical bugs on the app’s backend. We’d log them and correct them before the next release.

Some of the app’s key features include pop-up capabilities, usage monitoring, credit card payments, and billing statement access for users.

What is the team composition? 

We worked with about six members of their team, including UI, developers, a QA team, the chief technology officer and a project manager. Our project manager was our primary point of contact.

How did you come to work with Clearbridge Mobile?

We first heard about Clearbridge through another company’s CEO who’s a business contact of mine. He was consulting with them and suggested I take a look at their portfolio. We also had an internal team member who recommended them as the best mobile app development firm to work with. After evaluating several other vendors, we decided to go with Clearbridge because they had the most experience with the technology we were looking to build and the best price for our budget.

What is the status of this engagement?

We began working with each other in October 2017, and we just launched the app in January 2018. We’ll likely continue working with them for support and maintenance of the app.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because the app is Payment Card Industry Data Security Standard compliant, we ran the app through extensive digital compliance testing, from code scans to penetration testing. Clearbridge came back best in class and set a new standard for other teams to achieve.

How did Clearbridge Mobile perform from a project management standpoint?

They did an excellent job. They set up a project schedule when we first began partnering and managed to deliver on time against an evolving production system. We communicated primarily through face-to-face meetings, email, and phone calls.

What did you find most impressive about them?

We found their can-do attitude most impressive. They went above-and-beyond, displaying ingenuity to identify potential solutions. I couldn’t ask for a better vendor.

Are there any areas they could improve?

No. They’ve impressed multiple departments and teams within our organization. They’ve set a new standard for us.

Do you have any advice for potential customers?

They’re on the pricier side, but they’re the best for what you pay for.

5.0
Overall Score We’re very satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were able to keep up with the project schedule.
  • 4.0 Cost
    Value / within estimates
    Though more expensive, they offer exceptional value and deliver tactile execution.
  • 5.0 Quality
    Service & deliverables
    Our internal teams consider them the best developers we’ve worked with.
  • 5.0 NPS
    Willing to refer

Mobile App Development for Financial Services Firm

"They met our expectations on a daily and weekly basis, and that’s why we enjoyed working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Ongoing
Project summary: 

Clearbridge Mobile developed an iOS and Android mobile app using Xamarin. In the future, Clearbridge will add more value features and functionalities to the apps.

The Reviewer
 
201-500 Employees
 
Toronto, Canada
Technical Implementation Specialist, Financial Services Firm
 
Verified
The Review
Feedback summary: 

The completed apps and all associated projects have been delivered on time and without any major defects. The Clearbridge Mobile team is very responsive and provides an enjoyable customer service experience. The expertise of Clearbridge’s team has led to high-quality development and service.

BACKGROUND

Introduce your business and what you do there.

I’m a technical implementation specialist for a financial services firm.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

We needed a mobile app built to connect to our clients in every technology possible. We provide a service through the web or with API connection, but we saw a gap with our offline clients to provide an online connection. Since we don’t have any developers on staff, we needed to find a firm to help us.

SOLUTION

What was the scope of their involvement?

They built the app for both iOS and Android. Xamarin was one of the technologies they used, which is a testing pilot on the cloud for all apps. Clearbridge had to connect and design the user experience for API connections. We handled security and logins, and they provided us everything we needed to get the ball rolling and build the foundation of our app. We required two specific items for this phase of the app, which are Spot Trade and Market Orders and used by the majority of our clients. We also asked Clearbridge to develop a few user-friendly menus to accompany the experience.

What Clearbridge brought to the table was speed and efficacy. They knew how to understand the business before developing the app, and that’s what I like most about their team. They provided us a concept of what we wanted to do and quickly acted on it. Clearbridge’s team consisted of an account manager, senior product owner, a team lead, one UX designer, three to four developers, and three QA aggression testers. Now that we’ve seen what can be developed, we want to add more value features to include online and potential clients, which includes discussions with Clearbridge for future phases.

How did you come to work with Clearbridge Mobile?

A partnership agreement was made prior to when I joined the team.

How much have you invested with Clearbridge Mobile?

We have spent over $200,000 with them.

What is the status of this engagement?

We started working with them in January 2016, and the work is ongoing. I started working with them in October 2016 when I joined the team. They provided a prototype for one of our major events that we went to last year. The relationship just kept building from there.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app has only been deployed internally. In terms of revenue metrics, we did do a pilot with the app. We’ve onboarded six clients, and there was a revenue stream of just under $5,000 in a month’s time. They delivered the pilot app on time to ensure our goal, and our path for the app is needed in the industry. That’s what we use it for. When we launch to our clientele within the next couple of weeks, we will be able to do some measurements. The functionality is top-notch. We’ve done the aggression testing to make as many possible situations with Clearbridge. They took it upon themselves to make sure it’s stable in a live environment. We don’t have any issues as we speak.

How did Clearbridge Mobile perform from a project management standpoint?

They delivered on time. When we asked for things to be done on a specific date, they got it done a day or two early because they prioritized things quite well. They made sure they aligned their schedule with ours. They have their own schedules to meet as well but at the same time, they prioritize so that it goes through the rigorous tests and QA and deployment. I was ecstatic to hear their Agile process is on point with what we’re doing. We have our own development team that does Agile development as well, so it aligned perfectly. We used Slack to communicate individually and as a group. They’re very responsive. We also do a daily stand-up call to go through what’s been done that day or the day before and to discuss what needs to be done next. Everyone was committed to the project and we’re grateful. We used JIRA to track tickets and keep track of story writing. I can view that at any point.

Clearbridge easily adapted to certain things that we needed that weren’t on the project list. They put that on their timeline according to timeframes and made sure everybody was on board with it. There was a lot of discussions and team-based work, but they get us involved as much as we get them involved. We just leave them to do their thing because they’re experts at development. They understand us, and we understand what we need to provide them. The key was top-notch communication, which helped them understand our business before developing the app. Their customer service was exactly what we were looking for. They met our expectations on a daily and weekly basis, and that’s why we enjoyed working with them.

What did you find most impressive about Clearbridge Mobile?

I don’t have experience with other teams, but I was impressed by their communication, the quality of their team, and how they understood our needs. They were knowledgeable about designing and creating an app. They had the expertise to start with something on a board and end with something technology-based, using a seamless and transparent process. They’re all there to listen and provide feedback throughout the project.  

Are there any areas Clearbridge Mobile could improve?

No, I don’t have anything negative to say about them. There were bumps in the road, but we worked well together.

5.0
Overall Score They finished the project within our deadline, and everything went perfectly. Communicating with them was easy.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We set dates on certain key pieces. When we had hiccups or issues, they sped up their process to meet our schedule. Everything was done a couple of days before the deadline.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Everything met our expectations. We set a goal for our app, gave them our vision, and they provided it for us. We’re very happy with the results.
  • 5.0 NPS
    Willing to refer
    They can develop any type of app for any type company as long as they’re provided the information and connectivity. We would definitely partner with them again or provide leads because of their background and the ease of access.

Smart TV App Development for Chinese Network

"They [Clearbridge Mobile] always want to go beyond to make sure the customer is satisfied with their work.  "

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client partnered with Clearbridge Mobile to develop apps for various Apple devices so as to increase the accessibility of their TV news outlet.

The Reviewer
 
51-200 Employees
 
New York City Metro Area
Wei Peng
IT Manager, Sinovision
 
Verified
The Review
Feedback summary: 

Working with Clearbridge Mobile has been a great experience for this client, whose goal of making their Chinese TV station accessible on multiple platforms has since been reached.

BACKGROUND

Introduce your business and what you do there.

I'm the IT manager and broadcast engineer of a local Chinese TV station. Our main office is located in New York City. We recently have developed an app for Apple TV as well as iPhone and iPad devices. With the app, people can watch our channel 24/7 from the air, their cable TVs, and online. We cover news and we broadcast in Chinese. We started with the Chinese community in New York City and then expanded all over the world. I am in charge of all the equipment and daily purchases, and I'm also involved with our different live shows. For example, we have American talent shows for young kids who speak Chinese. We cover the Big Apple New Year show and the Chinese New Year celebration. I’m involved with the plans on what kind of systems and cameras to use for those shows.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

Our company wanted to find a partner that had the ability to develop apps for Apple TV. Right now, younger generations actually don't watch TV that much on TV sets. Older generations watch TV from a TV set, but younger generation watch more from their phones and from their iPads. 

SOLUTION

What was the scope of their involvement?

We wanted to work with a company to help us develop apps where people can watch our channels. Throughout our other projects, we have communicated with Clearbridge daily.

 

How did you come to work with Clearbridge Mobile?

We found Clearbridge and talked to them at this year's NAB [National Association of Broadcasters] show in Las Vegas. Before we actually selected Clearbridge to do the projects, we looked around and compared their cost to other firms. We also sent people to their headquarters in Canada to see what they could do and to meet their development teams. Afterward, we started our first project with them.

 

How much have you invested with Clearbridge Mobile?

We spent roughly $15,000 to $18,000 for their services. For the second and third projects, the price is basically the same as the first, but with some discounts.

 

What is the status of this engagement?

It's an ongoing partnership and we have several projects right now. The first project is the app for Apple TV and it's already done.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started working with Clearbridge Mobile on Apple TV and quickly found that they are very professional. My CEO and I are very happy with their work and with their professionalism. They [Clearbridge Mobile] always want to go beyond to make sure the customer is satisfied with their work.  

 

Are there any areas Clearbridge Mobile could improve?

In the future, Clearbridge Mobile should try to grow their business internationally because we’ve seen what they can do. I believe there are a lot of other companies that need their skills and productivity.

5.0
Overall Score Like I said, I have had a great experience with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet their schedules. I think they even finished the first project a week ahead of the deadline.
  • 4.0 Cost
    Value / within estimates
    From experience, their price is about fair in this market. One of the reasons our company chose Clearbridge was because we thought the price was fair for this kind of work.
  • 4.5 Quality
    Service & deliverables
    They still have room to grow, but their quality is almost perfect.
  • 5.0 NPS
    Willing to refer

App Development for Non-Profit Organization

"From a technical and customer service perspective, it was a very painless process working with them. They understood what our needs were and gathered our requirements."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Clearbridge Mobile designed and integrated an app for iOS and Android devices to help the client with their focus on market development.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Zach Dryman & Claudia Hawkins
Directors, ReThink Tires
 
Verified
The Review
Feedback summary: 

The client highlights working with Clearbridge Mobile as easy and smooth. They were knowledgeable with both the design and web service aspects of developing an app.

BACKGROUND

Introduce your business and what you do there.

Claudia: We’re a not-for-profit organization that oversees the recycling of all used tires in the province of Ontario. We ensure and oversee that the tires are collected and then entered into the recycling stream. We also work with manufacturers to ensure that new products are developed and manufactured using recycled tires. I am the Director of Programs and Education.

Zach: I am the Director of Information Technology and Facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clearbridge Mobile?

Claudia: The Rethink Tires app was developed to help with market development - to help grow the market for recycled tire products by improving discoverability and awareness of the product.

SOLUTION

What was the scope of their involvement?

Zach: Clearbridge Mobile developed the app for iOS and Android devices. They worked on a portion of the application in conjunction with our database and web developer. They also worked with Centralogic [IT services firm] to provide and develop the web services that are used to populate the application from our backend database system.

How did you come to work with Clearbridge Mobile?

Zach: I found them through a request for proposal process for a completely separate application that we had developed with another vendor. I was passing the torch to Clearbridge. Once the business need arose for this application, it was a natural fit for Clearbridge since they were already working with us on other projects.

How much have you invested with Clearbridge Mobile?

Zach: The size of the project was just over $200,000.

What is the status of this engagement?

Zach: We had a soft launch back in April. Then another launch in July.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Claudia: We’re still in the process of working with product manufacturers to populate our backend database in order to feed information to the app. Without that, we can’t give you quantitative and qualitative metrics.

Zach: We haven’t had a lot of uptick, but we haven’t expected it. Once it’s populated we’ll push it out and market it.

How did Clearbridge Mobile perform from a project management standpoint?

Claudia: We had weekly touch-point meetings that were very quick. They gave us good advice for our ideas and did a lot of the heavy lifting on the design aspect.

What did you find most impressive about Clearbridge Mobile?

Zach: From a technical and customer service perspective, it was a very painless process working with them. They understood what our needs were and gathered our requirements. We do a lot of customer development, and working with them has been very smooth. They presented a design that was very fluid, light and intuitive.

Claudia: They were really easy to work with because they took the time to understand our business.

Are there any areas Clearbridge Mobile could improve?

Zach: I don’t have any suggestions for improvement. We are going to be working with them in the long term.

Claudia: We only had a single point of contact, but that structure was really great for us. We weren’t dealing with five or six people.

Zach: There was no confusion of who to contact if we had any questions.

5.0
Overall Score Claudia: We will definitely work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Zach: The value is very good. They even invested some of their money to create the app for us. They’re giving us a break on their standard pricing.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

B2C App Development for Furnishings Retailer

"Communication is a strong point of Clearbridge Mobile...Their team made it an efficient and collaborative experience."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. 2015 - Nov. 2015
Project summary: 

Clearbridge Mobile developed an iOS and Android app for a furnishings retailer. The app augments consumers’ in-store experience. Clearbridge won the contract with their experience in B2C app design.

The Reviewer
 
201-500 Employees
 
Los Angeles, CA
Pete Franco
Director of eCommerce, Living Spaces
 
Verified
The Review
Feedback summary: 

Customers have adopted the app, and it works just as hoped. Clearbridge’s strength was their communication: they instituted an open communication system between developers, which lead to an efficient and amicable project.

BACKGROUND

Please describe your organization.

Our company is Living Spaces, and we are a home furnishings retailer.

What is your position?

I'm the director of e-commerce.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Clearbridge Mobile?

We didn't have a mobile app, and this was our first time building one. We needed help building the app because our developers in-house didn't have much experience in that realm. We wanted an app that could augment our customer's user experience while they were in the store.

SOLUTION

Please describe the scope of their involvement in detail.

Our app is available on iOS and Android.

How did you come to work with Clearbridge Mobile?

We talked to three different companies. We had an RFP [request for proposal] and Clearbridge Mobile's proposal most closely matched what we needed and what we were looking for in a partner. They had great references and a portfolio full of business-to-consumer apps. We're hoping many people will eventually end up adopting our app. We needed a team that was willing to be flexible during the engagement. We wanted an hourly rate and Clearbridge was comfortable with that. They scoped the work up front and we had that fixed cost estimate as well. Clearbridge fulfilled exactly what we were looking for.

Could you provide a sense of the size of this initiative in financial terms?

 The completed project fell between $50,000 and $200,000.

What is the status of this engagement?

Our app was completed in early November [2015] and took about two months total.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The app works like we expected and hoped. We've had a little trouble with adoption, but are continuing to work to have customers use it while they are in our store. 

What distinguishes Clearbridge Mobile from other providers?

Communication is a strong point of Clearbridge Mobile. We used Slack together, which I thought was a good way to communicate. They created a specific channel for us, which allowed plenty of back and forth between our developers and their developers. Their team made it an efficient and collaborative experience. I've never done an app development project like this so I don't have anything to compare it to but, overall, I am pleased.

Is there anything Clearbridge Mobile could have improved or done differently?

The one thing for improvement was frequency of project updates and status on timeline or hours. I think it was a month before we got our first update on the development hours. It was higher than they had projected initially. Then, after that, I requested biweekly updates. I wish we would've had that from the beginning of the project.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There was a little bit of a timing issue when it came to submitting the app to the Apple and Google stores.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Keyboard App Development for Startup

"They have a very good design team that always works with us to come up with something that we love."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Clearbridge Mobile designed and developed a mobile keyboard app for iOS and Android. The demo app is complete; Clearbridge will now develop the final version. They were chosen because of their transparency.

The Reviewer
 
1-10 Employees
 
Toronto, ON
Alex Casale
President, Keyboard App Startup
 
Verified
The Review
Feedback summary: 

Clearbridge took responsibility for coming up with a strong design and delivering excellent code. They needed minimal oversight but maintained transparency by documenting their progress.

BACKGROUND

Please describe your organization.

We're an app company. We are currently developing a mobile keyboard app for iOS and Android.

What is your position?

I'm the president.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Clearbridge Mobile?

Our challenge was finding a reliable and skillful developer.

SOLUTION

How did you come to work with Clearbridge Mobile?

We looked around at a handful of companies, but at the end of the day, we chose Clearbridge Mobile because they were transparent to how they do their development. We spoke to a number of other firms who mentioned nothing about procedures or mentioned nothing about their actual workflow process. Clearbridge Mobile's transparency definitely led us to them as a service partner.

Could you provide a sense of the size of this initiative in financial terms?

This project is in the $50,000 to $200,000 range, more so the higher end of that scale.

What is the status of this engagement?

We completed the first demo of our app with Clearbridge, but it's still an ongoing process. We're currently trying to showcase our demo right now, and we're going to stick with them for further development.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We didn't provide Clearbridge much direction. They helped us to design the app from start to finish. We didn't go to them with clear screenshots of what we were looking for, so I think the fact that we were able to come up with such a nice-looking product in our timeframe was great. Clearbridge was great throughout the design phase of the process. They have a very good design team that always works with us to come up with something that we love.

What distinguishes Clearbridge Mobile from other providers?

The Clearbridge team is easy to talk to. They use the messaging tool, Slack, which we like. They also have another program that allows us to track the progress of the project. Clearbridge Mobile puts the tools in place to make it easy for the client to interact with them and to ensure that the project is moving along on time. Again, that adds to the transparency piece that I was talking about earlier.

Is there anything Clearbridge Mobile could have improved or done differently?

That's a tough question to answer. This is our first go at an app, so I'm not 100 percent sure of how other firms do things. There were a couple of times when we were told there would be a restriction in a technological aspect of development. We thought that we could do something in a certain way, but after a little more research, we couldn't. I wouldn't necessarily blame them, but that was something that we were a little bit disappointed with.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer