Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The app has only been deployed internally. In terms of revenue metrics, we did do a pilot with the app. We’ve onboarded six clients, and there was a revenue stream of just under $5,000 in a month’s time. They delivered the pilot app on time to ensure our goal, and our path for the app is needed in the industry. That’s what we use it for. When we launch to our clientele within the next couple of weeks, we will be able to do some measurements. The functionality is top-notch. We’ve done the aggression testing to make as many possible situations with Clearbridge. They took it upon themselves to make sure it’s stable in a live environment. We don’t have any issues as we speak.
How did Clearbridge Mobile perform from a project management standpoint?
They delivered on time. When we asked for things to be done on a specific date, they got it done a day or two early because they prioritized things quite well. They made sure they aligned their schedule with ours. They have their own schedules to meet as well but at the same time, they prioritize so that it goes through the rigorous tests and QA and deployment. I was ecstatic to hear their Agile process is on point with what we’re doing. We have our own development team that does Agile development as well, so it aligned perfectly. We used Slack to communicate individually and as a group. They’re very responsive. We also do a daily stand-up call to go through what’s been done that day or the day before and to discuss what needs to be done next. Everyone was committed to the project and we’re grateful. We used JIRA to track tickets and keep track of story writing. I can view that at any point.
Clearbridge easily adapted to certain things that we needed that weren’t on the project list. They put that on their timeline according to timeframes and made sure everybody was on board with it. There was a lot of discussions and team-based work, but they get us involved as much as we get them involved. We just leave them to do their thing because they’re experts at development. They understand us, and we understand what we need to provide them. The key was top-notch communication, which helped them understand our business before developing the app. Their customer service was exactly what we were looking for. They met our expectations on a daily and weekly basis, and that’s why we enjoyed working with them.
What did you find most impressive about Clearbridge Mobile?
I don’t have experience with other teams, but I was impressed by their communication, the quality of their team, and how they understood our needs. They were knowledgeable about designing and creating an app. They had the expertise to start with something on a board and end with something technology-based, using a seamless and transparent process. They’re all there to listen and provide feedback throughout the project.
Are there any areas Clearbridge Mobile could improve?
No, I don’t have anything negative to say about them. There were bumps in the road, but we worked well together.