What evidence can you share that demonstrates the impact of the engagement?
I’ve given them my expectations and they’ve always exceeded them. Generally, our numbers, access, and productivity increased from both the website and the online scheduling program. Their work took us to the next level.
Clear Mind Graphics, Inc has been valuable in so many ways. We’ve been able to connect with all of our employees, so everyone is engaged with our schedule. Additionally, we’ve been able to provide our guests with an easier booking process.
How did Clear Mind Graphics, Inc perform from a project management standpoint?
Their communication has been incredible. I’ve worked with designers in the past, and sometimes we speak two different languages even though we’re working on the same project. When I began working with Clear Mind Graphics, Inc, we spoke the same language and they were able to talk to me outside of their technical expertise.
They were able to tap into my vision and bring it back to me in a language I could understand. One of our challenges is the distance, but they’ve made it easy and it doesn’t feel like we’re so far away from each other.
The team has been able to communicate very well and that’s one of the reasons our relationship has worked so well. We used to do conference calls but now we use Zoom for our meetings, and we also do screen sharing.
What did you find most impressive about them?
I’ve always trusted Clear Mind Graphics, Inc and have felt like they’re very innovative. The team has been able to tap into resources that I couldn’t have imagined. They have accessibility to and knowledge of technology.
Additionally, they never pressure us; instead, they offer options for what could be done. Their communication has also cultivated a level of trust and has opened up the doors to new opportunities. If I feel that something doesn’t work, the team is always respectful.
Are there any areas they could improve?
No, not that I can think of.
Do you have any advice for potential customers?
Coming from a long-distance standpoint, I would advise potential customers to take the time to put their vision down on paper and come up with examples. It’s easy to have a vision but make sure that you give them as much information as possible for them to make it happen.