API, Software & Web Development for Tech Solutions Company
- API Development Custom Software Development Web Development
- Confidential
- Aug. 2023 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The most impressive aspect of Claw Studios is their combination of technical execution and client management."
- Information technology
- Boston, Massachusetts
- 1-10 Employees
- Online Review
- Verified
Claw Studios has developed a bespoke scheduling system integrated with Service Titan for a tech solutions company. The team has also provided UX/UI design, database management, and system documentation.
Claw Studios' work has led to substantial cost savings and operational efficiencies. Their exceptional project management has ensured timely delivery, client-centric responsiveness, and effective direct client engagement, reinforcing trust and ensuring a successful, user-friendly system.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Technology Officer of Aclarify
Describe what your company does in a single sentence.
Aclarify helps businesses scale by building web solutions that streamline core operations, ignite sales and marketing, and integrate seamlessly with existing platforms.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Claw Studios to accomplish?
- Create custom software
- Assist with the design and oversight of software architecture
SOLUTION
How did you find Claw Studios?
Referral
Why did you select Claw Studios over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Claw Studios were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Claw Studios was contracted to enhance our engineering capabilities and spearhead the development of key components within a sophisticated software architecture for one of our most significant clients. The centerpiece of this collaboration was the creation of a bespoke scheduling system intricately integrated with Service Titan, a pivotal CRM tool for our client.
The initiative required a deep dive into full-stack development, leveraging cutting-edge technologies to ensure robustness and scalability. Key deliverables included:
- Custom Scheduling System: Developed using NextJS (React) for the frontend and NestJS (Node) for the backend, this system provides a comprehensive scheduling interface tailored to streamline our client’s operational workflows.
- Service Titan Integration: We implemented seamless API integrations between the scheduling system and Service Titan using Typescript, enhancing the CRM's capabilities and interaction efficiency.
- User Experience Design: Employing Tailwind 3, we crafted a user-friendly and aesthetically pleasing interface that simplifies navigation and management of schedules and customer data.
- Database Management and Storage Solutions: Utilizing MongoDB for our database needs and AWS S3 for secure data storage, ensuring data integrity and accessibility.
- System Documentation and Support: We provided extensive documentation and ongoing support for the system, ensuring its long-term viability and ease of maintenance.
This project not only demonstrated Claw Studios' proficiency in handling enterprise-level software challenges but also highlighted their ability to deliver high-quality, impactful solutions that meet the exacting demands of our clients. The system’s potential for commercialization is a testament to the innovative and strategic approach adopted throughout the development process.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration with Claw Studios yielded significant, quantifiable benefits that underscored the success and impact of the new scheduling system. The outcomes not only demonstrated technical prowess but also substantial financial and operational advantages for our client.
- Cost Savings: By transitioning to the new scheduling system developed in partnership with Claw Studios, our client was able to terminate their previous contract with an external scheduling service provider. This shift resulted in an annual cost reduction of several tens of thousands of dollars, reflecting direct financial gains from the project.
- Operational Efficiency: The newly implemented system has automated a significant portion of the scheduling processes, which previously required manual intervention. This automation has notably freed up our client’s customer support representatives, allowing them to allocate more time and resources towards enhancing service quality and focusing on more strategic tasks.
- The reduction in manual scheduling has not only optimized operational efficiency but also improved employee satisfaction by alleviating workload.
These measurable outcomes highlight the project’s success in delivering a system that not only meets but exceeds the operational and financial expectations of our client. The strategic foresight in developing such a solution has established a robust foundation for our client's continued growth and operational excellence.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Claw Studios exhibited exemplary project management throughout our collaboration. Led by Max and his capable team, their approach was marked by an exceptional blend of technical acumen and soft skills. This combination not only facilitated seamless integration into our project but also ensured that they could represent our interests directly to our client with the utmost professionalism and competence.
- Timeliness: Claw Studios consistently met project timelines, delivering all components as scheduled. Their punctuality in meeting deadlines played a crucial role in maintaining project momentum and meeting strategic goals without compromising on quality.
- Responsiveness to Needs: The team was highly client-centric, prioritizing our needs at every stage of the project. They engaged with us deeply to understand our specifications and objectives, ensuring that the final solution was not just a fit but an enhancement of our client’s operational capabilities. Their proactive approach in gathering feedback and making adjustments ensured that the end product aligned perfectly with our highlighted desires.
- Direct Client Engagement: The confidence we had in Max and his team allowed them to interact directly with our client, which streamlined communication and decision-making processes. Their professionalism and effective communication upheld our company's standards, reflecting positively on our brand and reinforcing client trust.
Overall, the project management prowess of Claw Studios was a critical element in the project’s success, characterized by timely deliveries, a keen responsiveness to our needs, and effective direct client engagement.
What was your primary form of communication with Claw Studios?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive aspect of Claw Studios is their combination of technical execution and client management:
- High-Quality UX and Engineering: The UX and engineering quality of the final solution were remarkable. Claw Studios demonstrated a profound understanding of design and technical requirements, resulting in a system that was not only robust and efficient but also user-friendly and visually appealing.
- Their ability to align top-tier engineering with aesthetic and functional UX design truly set their deliverables apart.
- Client Management Excellence: Equally impressive was their adeptness in managing relationships both with us and our direct client. Claw Studios consistently maintained clear, effective communication and demonstrated flexibility and responsiveness to feedback and changes.
- Their team's approach went beyond typical vendor interactions; they acted as true partners who were deeply invested in our mutual success.
- The synthesis of superior technical solutions and sophisticated client management capabilities makes Claw Studios a standout provider.
- Their ability to deliver an end-to-end service that addresses complex engineering tasks while ensuring all stakeholders are engaged and satisfied is truly unique in the industry.
Are there any areas for improvement or something Claw Studios could have done differently?
Claw Studios has been an exemplary partner, aligning perfectly with our technical and project management needs. One area for potential enhancement could be in expanding their engineering team within European time zones. As our business continues to grow and we see increasing demand in these regions, having additional resources from Claw Studios in similar time zones could enhance our collaboration and project responsiveness.
While Claw Studios already employs a skilled team in Europe, further expanding this presence would only strengthen our ability to scale operations smoothly and efficiently. This suggestion reflects our anticipation of continued growth and our desire to deepen our successful collaboration with Claw Studios, ensuring we have robust support as we expand.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS