Classiebit Software

BACKGROUND

Introduce your business and what you do there.

I’m a programmer and functional administrator at Eventing, an IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Classiebit Technologies?

We needed help with extra coding for the integration of multiple payment options.

SOLUTION

What was the scope of their involvement?

Classiebit Technologies has been providing clear communication and coding services for our payment integration needs. The team has been adding iDeal to our payment options.

What is the team composition?

I don’t know how many teammates from Classiebit Technologies are working on the project.

How did you come to work with Classiebit Technologies?

We found Classiebit Technologies through an online search and chose them because of their unique selling point.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been receiving updates from the platform, and it looks amazing. Classiebit Technologies has been contributing to the success of our project with everything they do.

How did Classiebit Technologies perform from a project management standpoint?

Classiebit Technologies’ project management has been good. We communicate through email and tickets.

What did you find most impressive about them?

I'm impressed with Classiebit Technologies' ability to think with me.

Are there any areas they could improve?

I can’t think of anything for Classiebit Technologies to improve.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a digital marketing agency.
Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Classiebit Technologies to accomplish?

Event Ticketing Website with App

SOLUTION

How did you find Classiebit Technologies?

• Online Search
• Referral
• Clutch Site

Why did you select Classiebit Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Classiebit Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have engaged Classiebit to develop a comprehensive Event Ticketing Platform along with a corresponding Mobile App. The objective is to create a user-friendly, efficient, and scalable solution that caters to the needs of event organizers, attendees, and administrators. Key Deliverables: 

• Event Ticketing Platform: 
  • Design and develop a web-based event ticketing platform accessible across various browsers. 
  • Implement a secure user authentication system for organizers and attendees. 
  • Create an intuitive event creation and management interface for organizers. 
  • Integrate a robust payment gateway to facilitate secure transactions. 
  • Develop a dynamic and responsive event listing page for users to discover events easily. 
• Mobile App: 
  • Design and develop a cross-platform mobile application (iOS and Android) for seamless access to the event ticketing platform. 
  • Implement user-friendly navigation and an intuitive user interface for a positive user experience. 
  • Include push notifications for real-time updates on events, ticket availability, and other relevant information. 
  • Integrate mobile-specific features such as QR code scanning for ticket validation at events.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User Adoption and Engagement: 
  • Noteworthy increase in registered users on both the platform and mobile app. 
  • Encouraging growth in user logins and active interactions, indicating a positive response from our target audience. 
• Ticket Sales and Revenue: 
  • Achieved a significant uptick in event ticket sales, surpassing the predetermined target. 
  • Demonstrated substantial growth in revenue generated through the platform, reflecting the success of the sales strategy. 
• Event Organizer Satisfaction: 
  • Post-event surveys indicate a high satisfaction level among event organizers. 
  • Positive feedback received from organizers, coupled with an increase in the number of events hosted through the platform. 
• Mobile App Downloads and Usage: 
  • Exceeded the expected number of downloads for the mobile app on both iOS and Android platforms. 
  • Consistent and substantial user engagement within the mobile app, indicating its appeal and usability. 
• Payment Transaction Success Rate: 
  • Maintained a high success rate for payment transactions, with minimal reported issues. 
  • Prompt resolution of any reported payment-related incidents, ensuring a smooth transaction process. 
• Security Metrics: 
  • No significant security incidents, breaches, or unauthorized access reported. 
  • Confirmed compliance with industry standards and regulations, highlighting the robust security measures in place. 
• Reporting and Analytics Utilization: 
  • Encouraging utilization of reporting and analytics features by event organizers. 
  • Regular and insightful data analysis conducted through the platform, showcasing its value in providing actionable insights. 
• Bug Fixing and Response Time: 
  • Timely resolution of reported bugs, with a low recurrence rate post-fix implementation. 
  • Efficient response to user-reported issues, contributing to a smoother user experience. 
• User Feedback and Ratings: 
  • Positive feedback from users through surveys, reviews, and high ratings on app stores. 
  • High user satisfaction scores indicating a positive overall experience with the platform and app. 
• Platform Uptime and Reliability: 
  • Consistently maintained a high level of platform uptime and reliability. 
  • Minimal unplanned downtime, and proactive measures in place to minimize disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am delighted to share my positive experience with Classiebit's project management during the development of our Event Ticketing Platform and Mobile App. Their commitment to delivering quality work within specified timelines has been commendable. Classiebit demonstrated a high level of professionalism and expertise in managing the entire project lifecycle. From initial planning to final implementation, their project management was organized, transparent, and efficient. 

They established clear milestones, which were consistently met, contributing to a smooth and timely development process. I am pleased to report that Classiebit consistently delivered project items on time, meeting or even exceeding our expectations. Their adherence to the agreed-upon timelines reflects their dedication to ensuring timely delivery without compromising the quality of the work. This punctuality greatly contributed to the overall success of the project. 

Classiebit's responsiveness to our needs was exemplary. They maintained open lines of communication, promptly addressed any queries or concerns, and demonstrated a proactive approach in resolving issues. Their ability to adapt to evolving requirements and their willingness to accommodate our needs ensured a collaborative and client-focused development process. 

I am highly satisfied with Classiebit's project management practices. Their commitment to delivering quality work on time, coupled with their responsiveness to our needs, has made the collaboration a positive and successful experience. I would not hesitate to recommend Classiebit for their professional and client-centric approach to project management.

What was your primary form of communication with Classiebit Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Classiebit consistently demonstrated a commitment to innovation throughout the project. Their ability to offer creative and forward-thinking solutions to challenges showcased a deep understanding of our objectives and a proactive approach to problem-solving. 

I was particularly impressed by the user-centric design philosophy adopted by Classiebit. The Event Ticketing Platform and Mobile App reflect a keen understanding of user needs, resulting in an intuitive and enjoyable experience for both organizers and attendees. The attention to detail in crafting user interfaces and experiences sets them apart.

Are there any areas for improvement or something Classiebit Technologies could have done differently?

They were perfect every step of the way, from documentation to after-sale!