Classic Informatics

BACKGROUND

Please describe your company and your position there.

I am the founder and board member of a legal tech business in the German elderly care space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Classic Informatics, and what were your goals?

We hired Classic Informatics for implementation of a rather complex Salesforce Instance.

SOLUTION

How did you select Classic Informatics and what were the deciding factors?

We pitched multiple potential agencies that we found through Upwork and Classic Informatics left by far the most professional and competent impression.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, our existing Salesforce implementation had to be understood by the team of Classic Informatics and modified to operate properly. Based on this, we then defined a long list of feature requests - some straight forward configurations and some more complex workflows and integrations of various other web services within the Salesforce.

We use fax integrations, Zapier connections, and direct API connections from and to salesforce. Also, we generate custom documents based on complex data points within our system and have our full invoicing within Salesforce.

How many people from the vendor's team worked with you, and what were their positions?

We work with one team lead and one developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the help of CI, we manage to operate our business with very low cost for IT support and development.

Describe their project management style, including communication tools and timelines.

CI has a very solid project management competence. Larger projects are discussed, prices, scheduled and implemented according to schedule. In some cases, timelines are exceeded but that is mostly due to changes in feature requests from our side.

What did you find most impressive or unique about this company?

The general wok ethic of the CI team is really great. Everyone is very professional, always friendly and diligent. Even in more hectic times, work has always been completed reliably and if necessary, after hours have been worked without any complaint.

Are there any areas for improvement or something they could have done differently?

No. We are really happy and can only highly recommend the CI team. We really like to work with Jayant, Komal and Hassan and hope that we will continue to work with them in the upcoming years.

BACKGROUND

Please describe your company and your position there.

I am the Technical Application Manager at a small internet agency which belongs to a bigger media company. Our company has about 10 employees and we serve mid-sized companies in our region. We also offer software development for our sister companies. I am responsible for the development and technical concept of our digital products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Classic Informatics Pvt. Ltd.?

For our five regional job portals, we needed a mobile application. Since our inhouse development focus is on Java Enterprise Web-Applications, we needed a reliable partner for creating native apps for our job portals.

What were your goals for this project?

The aim of the project was to build the native apps for our job portals and make on-going enhancements & maintenance on it.

SOLUTION

How did you select this vendor?

Our previous outsourcing partner was purchased by another company and was no longer available to us. We searched online for an outsourcing development partner (Mobile-App Development, Wordpress and Typo3 Development, etc.). After a few phone calls with the Business Development of Classic Informatics Pvt. Ltd., we made the decision to give them a try.

Describe the project in detail.

The project was to work on the existing code of Native mobile applications that was developed by another team. They were a few issues in the current code which had to be fixed. Also, a few additional features had to be implemented in the mobile apps.

What was the team composition?

The team comprised of an Account Manager, Project Manager, iOS & Android developers, Tester

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Classic Informatics Pvt. Ltd. was able to quickly resolve existing issues in the mobile apps. They were able to stabilize the performance of the application & make the necessary changes. Now their team is involved in continuous development & improvement of our apps. They followed a structured process where they gave a project plan, and then a first design draft of the app, followed with prototype and the build.

How effective was the workflow between your team and theirs?

They are extremely easy to work with. The communication between both the teams is perfect. They are quick to respond and also provide good suggestions and recommendations.

What did you find most impressive about this company?

They are a professional outfit & provide top quality work. The committed deadlines are always met. We will certainly work with them for all our mobile app requirements in the future

Are there any areas for improvement?

There is none that I can think of. But I know they always want to improve.

BACKGROUND

Please describe your company and position.

I am the Head of Product & Marketing

Describe what your company does in a single sentence.

Our company sells, installs, and maintains individual, high-quality security systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Classic Informatics to accomplish?

• Owning overall infrastructure
• Extending and optiizing existing features

SOLUTION

How did you find Classic Informatics?

LinkedIN

Why did you select Classic Informatics over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Classic Informatics were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing project work to continiously optimize website, API, automations, and many more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website has improved massively, core feature to highly optimize efficiency of sales team were updated and optimized.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good communicaton and virtual meetings to meet timelines.

What was your primary form of communication with Classic Informatics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated having a dedicated developer who was highly committed and readily available.

Are there any areas for improvement or something Classic Informatics could have done differently?

No.