Global Business Consulting Firm
Clarkston Consulting provides management, operations, and implementation consulting services for life sciences, consumer products and retail companies. Clarkston has achieved a 20-year average client satisfaction rate of 97% by continuously pushing for success for our clients, our consultants, and our company.
headquarters
other locations
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350 N. Orleans St. #900Chicago, IL 60654United States
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1180 W. Peachtree St. NW Suite 2050Atlanta, GA 30309United States
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305 Market Street SE Suite 201Roanoke, VA 24011United States
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39555 Orchard Hill Place Suite 600Novi, MI 48375United States
Focus
Portfolio
Retail Consulting | Retail Technology and Retail Analytics
Clarkston was recently engaged by a large retail client to perform a Technology and Analytics assessment and discovery to evaluate what the client was doing well, where pain-points and gaps existed, and how the client compared to analogous companies.Over the past 25 years, this client has grown to become a $4+ billion company. View more about our retail consulting practice and this case study here: https://clarkstonconsulting.com/industries/retail-consulting/
Video Testimonial from Empire Merchants North
Video Testimonial on Clarkston from Alnylam Pharmaceuticals
Reviews
the project
Consulting for a Food Distributor
“They really made an effort to understand our needs and propose what's best for our business.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm an IT manager at Fyffes North America. It's a joint venture of two companies–one from Colombia and one from Europe. We distribute South American produce in the United States and Canada.
What challenge were you trying to address with Clarkston Consulting?
We were going through some business transformations and we needed a vendor to provide consulting services to us.
What was the scope of their involvement?
Clarkston Consulting provided strategic advice, helping our company go through the transition. They also helped us select the new ERP, and we chose SAP HANA. In addition, they identified the areas that we could improve internally and assisted with a backlog of some projects.
What is the team composition?
We mostly work with four members of their team.
How did you come to work with Clarkston Consulting?
The relationship had started before I joined the company.
How much have you invested with them?
We've spent about $450,000.
What is the status of this engagement?
We started working with them in August 2018 and the relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We accomplished our goals and selected the new ERP. They also gave us a report with all the business transformations and deliverables that we had expected.
How did Clarkston Consulting perform from a project management standpoint?
They've never been one day late. When they set a milestone, they always achieve it. We're impressed with their project management.
What did you find most impressive about them?
They really made an effort to understand our needs and propose what's best for our business. They're not doing it just for money. They truly care about finding the best solution. Also, they invest their time in building the relationship with their customers.
Are there any areas they could improve?
No. They've been excellent.
Do you have any advice for potential customers?
I highly recommend them to anyone who is looking for strategic consulting and investment advice.
the project
IT Strategy Consulting for Manufacturing Company
“They provided top-notch solutions for our IT strategy.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the IT Director of a manufacturing company.
What challenge were you trying to address with Clarkston Consulting?
We needed help with our long-term IT strategy across various divisions and business units, including some best practices and competitor analysis.
What was the scope of their involvement?
Clarkston provided IT consulting services, including a study that compared our internal processes to others in our industry. They collaborated with our IT leadership team in order to better understand our needs and challenges, providing recommendations for ways to improve internal efficiencies.
What is the team composition?
We worked with three people, including a senior consultant and a project manager.
How did you come to work with Clarkston Consulting?
Someone on their team approached me after I gave a speech at a technology event, so I met with their partner to discuss some high-level solutions for our IT strategy.
How much have you invested with them?
We invested around $20,000.
What is the status of this engagement?
We worked with them from February–May 2018. They completed the scope of work exactly within the timeline they laid out.
What evidence can you share that demonstrates the impact of the engagement?
They did a great job overall. They provided top-notch solutions for our IT strategy. If we had the budget to work with them again, we definitely would.
How did Clarkston Consulting perform from a project management standpoint?
They managed the project very well and insisted on flying out to our office for every major meeting. They took the time to understand the biggest issues individuals and departments were having in order to provide personalized solutions.
What did you find most impressive about them?
Their expertise and dedication to achieving client satisfaction set them apart. They also thoroughly understand the consumer good and pharmaceuticals industries and have a lot of senior consultants on their team.
Are there any areas they could improve?
No. They achieved all of our goals within the scope of work.
Do you have any advice for potential customers?
Take advantage of the access to executives they provide, because their time can add a lot of value to the project.
Clarkston Consulting met all needs and the in-house team is impressed with the customer service they've received. Clarkston's commitment and willingness to invest their time in building a strong relationship made them a true partner.