What evidence can you share that demonstrates the impact of the engagement?
We had 1 client in this initiative before the product was built. Through Clarion’s work, we have been able to grow that. Their work has helped us gain more contracts and more clients. We have been able to solve more problems and make more of an impact.
With Clarion’s help, 12 of the 22 organizations that oversee this large initiative have been able to really be at the forefront of providing a one-of-a-kind product for these clients to effectively manage the workforce transitions in terms of training and tracking.
How did Clarion Technologies perform from a project management standpoint?
We started off with just 1 developer, and also had a project manager that we worked with who oversees the task. As our team over there has grown, that role has become really vital. My technical team on this side has varying capabilities in terms of their ability to code versus their ability just to understand and be able to project manage different products. Everyone works really tightly together.
There is daily communication between my tech specialists and the developers with Clarion. It is extremely well-managed on both sides. Professional project managers assign tasks and discuss things efficiently. There are no issues in terms of ensuring work gets done. This has been extremely valuable for us.
The lines of communication are always open. We use Skype for group chat for various things, which all of the developers participate in. We also have regular calls and webinars for reviewing. Because of the open communication, the distance between us is not noticed.
If we bring any of our needs to them, it is a very streamlined process where their team will review and give us some solutions. We will work as a team collaboratively to ensure that the right solution is implemented.
What did you find the most impressive about them?
We have been very impressed with the management structure on their side. Developers have been great, and we have been very happy with the product that has been produced. With the scale and chaos of the project on our end, Clarion was able to help us implement our Agile development strategy through their project management. For us, this was extremely valuable, just having that expertise coming from their side. There wasn’t an additional fee for us to get that expertise and have someone on that level managing the development implementation and testing, and putting things into a more standardized process.
Being in another country and having the ability to grasp and understand what our business needs are, versus just our technology need, is a unique attributed of theirs. They are very good at ensuring they are on the same page with where we are going business-wise. Clarion helps us get there by ensuring the right solution is implemented as well as building what we feel is a need in the moment.
Clarion ensures that things are well-tested and that regular staff meetings occur where we can discuss project deliverables and long-term business deliverables. Products are built and designed to support long-term growth, which has been exactly what we need in our partner for development.
Are there any areas they could improve?
Because of the time difference, an area that could be improved would be to have developers dedicated to working during our daytime here, to fix any issues or bugs that come up. Otherwise, Clarion is extremely good at responding during our evening, and we know things will be fixed by the next morning. We are in discussion right now with Clarion regarding this, and they are currently in the process of putting someone in place to help us with that.
It has been a very good and enjoyable experience working with Clarion. We really do see them as part of the team. As we grow and develop, they are growing and developing with us.
I highly recommend Clarion. The plus side for us is the additional project management that comes with this company. They really help look after your project, and they are really dedicated, ensuring that our business needs are met, which has made a huge difference for us.
What tips or recommendations could you share that might increase the likelihood of success with Clarion Technologies?
The only advice I have for someone who may potentially be evaluating Clarion, is to be upfront in terms of what your needs are regarding business hours and being covered during those times. Then it will be addressed. Allow Clarion to advise and guide the process; accepting it will make things better in the long run, rather than trying to rush and get everything out.