Clarika

BACKGROUND

Please describe your company and position.

I am the VP of Engineering of Saffire

Describe what your company does in a single sentence.

Eventing Ticketing and Integrated Web Solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clarika to accomplish?

• Grow team
• Find talented individuals
• Reduce costs

SOLUTION

How did you find Clarika?

Online Search

Why did you select Clarika over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Clarika were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with Clarika on an ongoing basis.  The team members are an extension of our US team.

The work is an ongoing effort to continually enhance our Ticketing and CMS platform, ranging from developing new features, performing R&D on concepts, CICD, automation, incorporating AI, etc.

The deliverables are range greatly as the team has helped us add value to our platform with near monthly releases.  The features that have been developed with our Clarika team has greatly increased the value that our platform provides to our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Longer tenured team members.  With other similiar employment partners, team member were leaving more frequently.  With Clarika we've been able to keep people longer, reducing a never ending cycle of hiring, training and starting over.

Story point averages were increased from our Clarika team members after shorter tenures than existing team members.

Custom "theme" development dropped from 4 weeks to 1 week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We treat our Clarika team members as extensions to our US team.  Clarika is always there when we need them, though we do most of the project management locally.  Clarika is a great partner, always willing to help us solve our challenges and quickly.  

What was your primary form of communication with Clarika?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They care both about the people they hire and about our success.  They truly take on a "partner" mentality which is not common across their competitors.

Are there any areas for improvement or something Clarika could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CMO of Grupo Edisur

Describe what your company does in a single sentence.

GRUPO EDISUR we are a company focused on promoting transformation, innovation, technology, design and investment in the construction industry and urban development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clarika to accomplish?

• Website Development

SOLUTION

How did you find Clarika?

Referral

Why did you select Clarika over others?

Good value for cost

How many teammates from Clarika were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Development:

• Design and planning: Included the definition of the site structure, the creation of the wireframe, and the selection of the appropriate technologies for the project (CSS, rameworks, CMS, etc.).
• Programming and coding: Creation of the website according to the specifications established in the design phase. Both the frontend and backend were covered according to needs.
• Integration of functionalities: Development of the required features, such as contact forms, integration with databases, dynamic sections, or any custom functionality.
• Implementation of security measures.
• SEO optimization and integration of tracking pixels.
• Testing and Quality Control: Functional and performance testing
• Bug fixing: During the development phases and after launch. 
• Release and Migration to Production: Configuration of the production environment. Technical migration. Post-launch testing. 
• Technical Support and Maintenance: Post-launch support. Bug fixing continued. Technical advice. 
• Technical documentation: Code documentation, user manuals, and guides for technical maintenance and future development of the site were delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery on time, in the manner and according to the plan of the website in production and without errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After the project kickoff and the presentation of the global project plan, all dates and deliverables were met, through exhaustive monitoring and management by the scrum master dedicated to the project. In the face of changes in scope, functionality or objectives, they were flexible, adapting the project to finish within the stipulated time.

What was your primary form of communication with Clarika?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their culture and adoption of agile methodologies, monitoring and adherence to processes and times, as well as dedication to understanding the business to advise us at each critical decision point, adding technical, strategic and business value.

Are there any areas for improvement or something Clarika could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I am the regional digital marketing manager at a water pump manufacturing company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Clarika?

We needed to develop a digital platform that would allow plumbers and the general public to find the best product for their needs.

SOLUTION

What was the scope of their involvement?

Clarika developed our platform as well as the user experience for it. They used agile methodologies, though I don’t know the specific technologies they used for the development. 

What is the team composition?

We worked with about six people. 

How did you come to work with Clarika?

I contacted different companies around the world. Some of the elements I was looking at were experience in the development of similar projects, pricing, and finally, experience working with international clients. 

I had worked with one of the members of Clarika before, which is how I first heard about them. I evaluated them along with these other companies and they were the ones that best adjusted to our needs. 

How much have you invested in them?

We spent $20,000.

What is the status of this engagement?

We started working with them in April and it took us about 2 months and a half to finish the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to the platform we developed with Clarika, we’ve realized that these kinds of tools have been very useful. As a result, we’ve decided to develop more similar projects for more of our products. Our experience with them was very positive; we don’t work usually with external companies, and it was a great learning process. 

We haven’t launched the platform to our clients yet so we don’t have results on the impact in that sense yet but as for our collaboration with Clarika, it has been very successful.

How did Clarika perform from a project management standpoint?

They had to adjust to some of our schedules and processes, and we had flexibility with them too, so in that sense, it was an experience of mutual adaptation. They were very helpful at providing consulting and orientation for the project. The experience with Clarika was great.

Also, despite the time difference and different schedules, they were always available. We were able to adapt perfectly to it and to be even more efficient 

What did you find most impressive about them?

We were very satisfied with the results in general. 

Are there any areas they could improve?

There’s nothing I could say. We had very open communication and they were able to adapt and to comply with all of our needs. 

BACKGROUND

Introduce your business and what you do there.

My business is Calidad.ai. We’re a company that produces software for the pharmaceutical auditing and quality industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clarika?

At the moment, our company consists of three founders. While two of us have the ability to code and design, we also have day jobs. We wanted a consulting partner that could also serve as an affordable development team

SOLUTION

What was the scope of their involvement?

Clarika initially requested descriptions of what we wanted to do. This was useful because we threw all of our ideas but requested an MVP. They helped us to scale the scope to an achievable project. Their team iterated on the initial concepts and produced better plans.

Clarika delivered UX designs, workflows, and mockups in InDesign. Their team first created wireframes, then primary designs, and then nearly the final design. They completed the bulk of the product design towards the end of the project, so it was an iterative process. Their team also worked on pieces of the infrastructure that are needed to support the application. They used Flutter because we want to do cross-platform development cheaply. They also created UML charts (unified modeling language) that we completed to work out the analysis.

What is the team composition?

About 5–6 people worked on this project including a developer, two designers, and a product coordinator. Another person popped in from time to time with business logistics.

How did you come to work with Clarika?

I searched online for companies with blog entries or references to the Flutter platform. I found a handful of consulting companies with that expertise. Clarika was the best fit given their expertise and location. They’re also nearshore and only five hours away from us.

During our introductory conversation, their team showed a completed application that involved similar goals and challenges to ours. They have a background in FDA compliant applications and that similarity to our project was particularly attractive to us.

How much have you invested with them?

We spent between $5,000–$10,000 on their services. They’re definitely less expensive than the other companies that I considered.

What is the status of this engagement?

We contacted Clarika in December 2019 and completed the project in February 2020. We renewed their contract to support the app’s development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We wanted specifications and workflows for our application. We wanted designs that met our users’ expectations based on the feedback that we received. We wanted design demos to bring to users for more feedback as well as to put into the crowdfund to help generate income. Clarika provided exactly those products. We can share their designs and videos with users and integrate their work into slides.

How did Clarika perform from a project management standpoint?

Typically, they sent us questions via email with plenty of time for us to prep our response before our daily stand-ups. During those meetings, their team showed us their progress and asked for clarification. We also discussed various issues then too. Their communication was great and they never made assumptions.

We had several different document types where we clarified goals. They also noted opportunities for improvements. Their team identified assumptions that needed to be changed based on user information. They tried to understand user scenarios as best as possible.

While they were supposed to create a JIRA project, it wasn’t a problem because they didn’t do development work and showed us their progress in every meeting. When we renewed the contract, I commented on the situation because a JIRA project’s critical for development and Clarika understood.

What did you find most impressive about them?

Clarika asked valuable questions about our expectations and the product. Their team also made suggestions to help us better reach our goals. When we wanted a function, they presented designs that enabled it. Their team came up with nice designs. For example, their team looked into our content logistics and content management. They came up with an approach that allows us to update and maintain content easily. Once the product’s built, we’ll be able to add content dynamically without it being too tightly bound to the structure. They not only listened to our needs but also our customers’ needs.

Are there any areas they could improve?

It would’ve been good to have a functional JIRA project set-up before we started but their designs were spot-on.

BACKGROUND

Please describe your company and your position there.

Imperial SA is a retail company oriented to furniture and construction specialists. I have been with CIO for 15 years

OPPORTUNITY / CHALLENGE

For what projects / services did your company hire Clarika?

For the development of the Customer App and the website optimize board cutting, with scrum methodology

What were your goals for this project?

Develop a mobile sales solution for our Clients and start with the digital transformation of the Company.

SOLUTION

How did you select this vendor?

Clarika is recommended by Samsung Chile with a computer service provider with innovative solutions for sale

Describe the project in detail.

It began by the construction of an Epic History in which the scope that was intended to be achieved with the App was defined. 5 sprints were initially defined and user stories began to be developed in detail. The expectation was met and an extension was made to incorporate new features collected from the Customer feedback

What was the team composition?

A Product Owner A Scrum Master Senior A Developer Xamanin Senior A Developer Xamanin Junior A QA 1/2 time A UX 1/2 time

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Today you can download our App Imperial SA from Google Play or Apple Stores, review products and prices, optimize dashboards and buy

How effective was the workflow between your team and theirs?

At the beginning it cost us the coordination by technical details in the conference tool that we used, since the Imperial team is in Chile and the Clarika in Argentina. But once this problem has been resolved, the work has been very productive and fluid.

What did you find most impressive about this company?

Clarika has a very good level of professionalism and extensive experience in agile methodologies. They show a strong level of commitment from her formidable team.

Are there any areas for improvement?

For now very agreeable.

BACKGROUND

Please describe your company and your position there.

I work in a food services laboratory, in the process management area. My job is to optimize the processes flow and automatize tasks in order to focus the time investment in creating value for the clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clarika?

We hire Clarika to enhance the communication with our clients over the course of two year long projects. The punctual need was to develop a mobile app for the clients, to notify them whenever a task is completed and allow them to have an up-to-date report of the completion % of their project. In order to have that app, a web backend had to be developed too.

What were your goals for this project?

To have the app deployed and our needs met in the project due date. To understand the agile methodology and incorporate it, and to be able to participate in the project with my vision.

SOLUTION

How did you select this vendor?

We asked to a developer friend to recommend us companies. We considered 4 companies, and we select clarika between them because of the price-quality: they were a settled company with resources, seniority, they seemed to be motivated and they catched our needs quickly.

Describe the project in detail.

Scope Android and iOS app, web backend. We needed to input data in the backend and it has to be uploaded to a server, so we can visualize that data in our mobile apps. We needed to upload photos and text. And also to download MS Excel reports of the backend with the data. We have 1 project owner contributing to the develop, with daily meetings and guidelines.

The vendor was needed to provide design, development, content creation, and to contribute with their own point of view to improve the client experience. The first 3 meetings were to understand the company policy and the market, a few mock ups were presented and then the web develop started to run.

What was the team composition?

1 Designer - UX/UI 1 web developer 1 hybrid app developer 1 project manager 1 technical leader 1 QA 1 product owner Uniform over the time

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app have just been deployed.

How effective was the workflow between your team and theirs?

Excelent, with daily meetings and the Atlassian Jira complement the follow up was very easy. In the early sprints it was more complicated and rough, but it got much better to the end.

What did you find most impressive about this company?

How easy they understood our needs and how they interpreted the key points to make the system flow easy and focused on the client. They're able to cooperate with our product owner based on their agile experience. The warmth of the team.

Are there any areas for improvement?

The service charge description, the company policy explanation. The Atlassian Jira management. The joint of the operational and commercial areas.

BACKGROUND

Please describe your company and your position there.

I am an IT manager at a private medicine provider company with 25 years of experience in the health services market and headquartered in Argentina.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clarika?

We had an app but it was only for information purposes so, we decided to update it to allow our users to manage their services and locate service providers. Plus, to generate specific content and notifications that would allow users to be always updated.

What were your goals for this project?

To create a self-management channel and allow our users to find their service providers according to their current location. Thus, simplifying the access to information so they can find services; dimishing phonecalls and visits.

SOLUTION

How did you select this vendor?

We did some research among local providers and Clarika offered what we needed to a fair prices. We chose them based on their experience and scalability they offer.

Describe the project in detail.

Once we found them, we had a couple of meetings were searched all the needed information regarding our requirements. Communications with our management system and all the segments our new mobile app needed to have.

Our main challenge was to gather all the information our clients might need in the same place, plus, creating a self management plaftform were they could consult their pending invoces, service credentials and to print payment coupons to pay for their pending bills, 

We also created a list of services providers so the users could geolocate the closest to them and contact them in case of a medical emergency

What was the team composition?

We were always in touch with the project manager who lead the project development, with his team work and always had us updated on any advances, he was also pending on all the new requirements and adjustments that we could request.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the last months we passed from having 2000 to 85000 registered users in the app's platform and more than 5000 downloads just in the Android platform. 

We have a rate of more than 3 stars in Google Play and a great commitment on continuous improvement based on those ratings. 

How effective was the workflow between your team and theirs?

Having a project manager assigned, the communications were always simple and effective. We just had to send an email to reach any agreement.

What did you find most impressive about this company?

Their drive to innovate, and that translates to a better experience for our users.

Are there any areas for improvement?

We haven't detected any.

BACKGROUND

Please describe your company and position.

I am the Systems Coordinator of Belgrano

Describe what your company does in a single sentence.

Sports Organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clarika to accomplish?

• New webpage

SOLUTION

How did you find Clarika?

Referred to

Why did you select Clarika over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Clarika were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build a new image of the organization on our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did not take metrics into account in the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project updates and modifications that we indicated on time.

What was your primary form of communication with Clarika?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We were most impressed with the team's work.

Are there any areas for improvement or something Clarika could have done differently?

The project was delivered within the expected dates, so perhaps some type of more organized weekly monitoring should be used to adjust the timelines.

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of Revi

Describe what your company does in a single sentence.

Revi allows you to order, customize, pay, collect rewards, and discover your next favorite spots.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Clarika to accomplish?

Help us with skilled dev resources to help us accomplish our company goals

SOLUTION

How did you find Clarika?

Online Search

Why did you select Clarika over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Clarika were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work on various restaurant focused applications, for both front and back of the house in various technologies such as native iOS, Android, and Web based technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of projects successfully delievered by the team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On-time delivery for the most part. Always available and very helpful in resolving any issues right away.

What was your primary form of communication with Clarika?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication with every team member has been fantastic, and the effort put in by the developers has been great.

Are there any areas for improvement or something Clarika could have done differently?

NA