Performance Management & Analytics Leader

Clariba, recognised as one of the leading SAP and Corporater partners in EMEA, is an independent, expert consultancy that provides industry-focused solutions for digital transformation, enterprise performance management, business intelligence and organisational alignment. 

 

Our international, certified professionals are experts in the planning, installation, development and deployment of data driven digital transformation solutions — including, but not limited to Corporater, SAP BusinessObjects, SAP Analytics Cloud, SAP Digital Boardroom, SAP Predictive Analytics, SAP Leonardo, SAP Strategy Management, SAP Business Planning & Consolidation (BPC), SAP Data Services, SAP BusinessWarehouse (BW) and SAP HANA — and other leading data integration, data warehousing, mobile app development and programming technologies.

 

Clariba represents 25+ nationalities across its operations in Dubai (UAE), Abu Dhabi (UAE), Doha (Qatar), Riyadh (KSA), Istanbul (Turkey), Barcelona (Spain) and Madrid (Spain). 

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 
Undisclosed
Show all +
Dubai, United Arab Emirates
headquarters
  • Sidra Tower - Unit 905
    Dubai, DU 75645
    United Arab Emirates
other locations
  • Tuset 8, 4, 3
    Barcelona, BA 08006
    Spain
  • Orense, 23 3ºB
    Madrid, MD 28020
    Spain
  • Building No. 18, Office 501B Al Diwan Street
    Doha, RN 30370
    Qatar
  • Atesehir, Ak Zambak St. Uphill Towers, B Block, 26
    Istanbul, IST 00000
    Turkey

Portfolio

Key clients: 

Europe: Vodafone, Amadeus, Puig, Seat, ADP, Almirall, CNP Partners, Desigual, Nespresso/Daba, Mutua Universal, Sareb, Italian National Football Team/FIGC... Middle East: DP World, Majid Al Futtaim, Gulf Marketing Group, Abu Dhabi Distribution Company, Al Ain Distribution Company, Tasnee, Kaust, ALJICO, Qatar Petroleum, Qatar Gas, Qatalum, QDB, Doha Bank, Ashghal, Qatar Aspire Academy, ... ... and many more!

Reviews

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BI Consulting & Reporting Automation for Telecom Company

“We’ve benefitted from their work in several ways.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2012 - Ongoing
Project summary: 

Clariba provided business intelligence (BI) consulting services to a telecom company’s reporting team. Since then, they’ve automated reporting and updated the SAP BusinessObjects BI suite.

The Reviewer
 
10,000+ Employees
 
Romania
Head of BICC, Telecommunications Co
 
Verified
The Review
Feedback summary: 

Clariba has played a critical part in simplifying and automating various workflows, ultimately helping internal stakeholders achieve their goal of a high-efficiency, low-resource department. They maintain cutting-edge knowledge of the telecommunications industry and the SAP BusinessObjects BI suite.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of a BI competency center within the finance unit of a Romanian telecommunications company. We have 3,000 employees and total revenue of around €700 million per year, and we’re part of a larger European group. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clariba?

We hired Clariba for two reasons. First, we wanted access to their expertise in the SAP BusinessObjects Business Intelligence suite. Second, we sought insights on processes and reporting flows, not in terms of the tools we should use, but how we should organize a centralized reporting team.

Clariba had worked with our colleagues from another country that had a business model similar to ours, so we knew that Clariba could provide certain expertise in our first years of existence as a department. We wanted to benefit from the knowledge of a company that was working with a similar type of organization so that we could effectively organize reporting and analytics within the department.

SOLUTION

What was the scope of their involvement?

First, Clariba assessed the way our department was organized. They provided a full set of ideas and recommendations on how to do things better, from which we developed an internal plan. They acted as consultants during this first phase of work.

Six months into our work together, Clariba assigned dedicated resources that acted as an extension of my team. They were directly involved in our work, such as automating our reporting and putting it into a more modern interface. Since then, we’ve completed around five projects related to BI and more complex reporting solutions.

During our most recent project, we upgraded our reporting suite to the latest version of SAP BI. They supported us in this effort and delivered a mobile dashboard, which we’re launching now. They will provide support in the launch phase.

What is the team composition?

We’ve worked on several projects with them, and the maximum number of resources assigned to us was around four. During projects, some people changed and some remained constant. They used resources as required, depending on the project. We could engage a resource for only two hours per week, for instance. The more senior member of the assigned team would act as project manager and take care of coordination.

When more junior people were assigned to a task, they received help from Clariba’s pool of resources. For example, they have a specialized resource for UI design, when the requirement is less technical and more related to choosing the right way to publish information on a dashboard.  

How did you come to work with Clariba?

We identified them as potential partners because they’d worked with some of our colleagues from another European country. We were setting up our team back then, and our local marketing officer sought out the required resources. He recommended Clariba based on the relationship he’d had with them in a previous position. We explained what we needed, set up a commercial arrangement, and started working together.

How much have you invested with them?

The total cost of their services has been close to $500,000. Our last project was around $50,000.

What is the status of this engagement?

We started working with Clariba in January or February 2012 on the consulting part. Their work implementing reporting solutions started in September or October of that year. Our latest project with them ended two months ago, and they’re still providing support services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve benefitted from their work in several ways. We simplified and automated some flows that we’d been handling in a very manual way, and we’ve implemented automated flows using the tools that Clariba is an expert in. The main benefit was that we needed to do more with fewer resources in terms of full-time equivalents (FTEs), and Clariba helped us to do so.  

Clariba also helped us improve how information is propagated to final business users. They helped us create an interactive dashboard and a much more intuitive way of accessing information. The solution we implemented is fully flexible in terms of access, giving us the ability to implement a governance model for publication, plus the capacity to audit the access. This enables us to see exactly which report is used by whom and to decide further actions. We can put resources in the right places based on the actual usage of our report.

How did Clariba perform from a project management standpoint?

We’ve had three project managers over the years. There were some periods when things needed to move a bit slower, but we didn’t have any issues; in fact, things seemed to work pretty well in terms of project management. The model worked best when the project manager was located on our premises.

What did you find most impressive about them?

Clariba’s technical knowledge of the SAP suite sets them apart. Additionally, they have specific business knowledge related to telecommunications. The team understood the business specifics of our organization quickly. They have a lot of telecom companies in their portfolio, both in the Middle East and Europe.

Are there any areas they could improve?

We’ve had a long relationship, and Clariba has generally been very good. The main challenge was related to Romania having lower costs than the US and Western Europe, as this sometimes made it difficult to negotiate rates closer to what we could pay. After some discussions, we managed to get things closer to what we wanted.

They’re flexible in giving us lower rates or putting a mix of resources on a task. Their resources are mainly located in Spain and the Middle East, which has created a bit of a financial burden for us. Over the last year, they’ve managed to find local resources Romania, and I think they’ll make this into some kind of permanent model. However, as a company in a market with lower salary levels than the rest of Europe, this challenge is very specific to us.

Do you have any advice for future clients of theirs?

Clients should be specific about what they want to achieve to help Clariba be more efficient. I recommend working with them to define the scope and get the right business inputs from the beginning. By this, I mean involving the people actually consuming the result of the work and getting their input. The solution will be easier to implement and closer to what you need.

We provide information that is consumed by four departments of the company—enterprise, consumer, finance, and customer operations—so it was very important for us to involve the final beneficiaries.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were very good in general, but we’ve had some more crowded periods.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT & Analytics Consulting for Financial Dashboard

"The capability of the consultant working on our project and the flexibility he brings are impressive."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

Clariba serves as an IT consultant for the financial team of a global logistics company. They've helped develop a financial dashboard using SAP BI and continue to suggest updates for new features.

The Reviewer
 
10,000+ Employees
 
Dubai
Director, Logistics & Supply Chain Company
 
Verified
The Review
Feedback summary: 

The new dashboard allows the internal staff to accurately retrieve data and analyze historical trends for different key metrics. Clariba's assigned consultant fully understands the client's business requirements and delivers effective solutions without muddying the challenge at hand.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Finance Director of the Group Financial Analyses and Management Reporting Team. My company is a global trade enabler with operations around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Clariba?

We engaged Clariba with our Group Finance Dashboard project.

What were your goals for this project?

To provide a comprehensive and interactive finance dashboard for the company's senior executives. We have updated reports and key financials on monthly basis.

SOLUTION

How did you select this vendor?

We compare with few vendors and select the most price-competitive and capable vendors by looking at the experiences and deliverables of the project consultants.

Describe the project in detail.

This is the implementation of the Group Finance Dashboard by using SAP BI. We focus on the accuracy of the data, we analyses historical trends for different key KPIs and have the financial results updated on monthly basis.

What was the team composition?

We have a main consultant acting as the lead from Clariba and there is other consultants/team backing him up with different aspects of the projects.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy and satisfied with the work done by our consultant in Clariba. He fully understands our business requirement and can actually deliver what we are expecting. He is always providing us with the best solutions and not trying to complicate the issues.

He is definitely one of the best consultants I have ever worked with in IT projects. Our project is very successfully and we have received some good feedback from our internal users. We will keep updating and adding new features to our Finance Dashboard with Clariba's assistance.

How effective was the workflow between your team and theirs?

Communications between the 2 teams are highly effective as we have a single point of contact from Clariba. Most of the time we have direct face to face discussion and the consultant from Clariba has a very good understanding about our business and reporting structure which is very crucial when we communicate our business requirement to him.

What did you find most impressive about this company?

The capability of the consultant working on our project and the flexibility he brings are impressive. He is very committed to the quality of the output in our project.

Are there any areas for improvement?

N/A

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

SAP Consulting & Staff Augmentation for Fashion Business

"They're good with both the technical work and project management."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2015 - Ongoing
Project summary: 

Clariba provides development services, working on a range of projects around a dashboard management project. They've used SAP BusinessObjects, SAP Design Studio, SAP Analytics Cloud, and SAP BW, so far.

The Reviewer
 
1,000 - 10,000 Employees
 
Barcelona, Spain
Global Digital Data Technology Director, Fashion and Fragrance Business
 
Verified
The Review
Feedback summary: 

The team always delivers excellent results, producing the required dashboards and their associated tools to a very high standard, generating good feedback internally. They manage the work very well and are able to offer relevant, useful technical consultancy too.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the global and digital data technology director for a fashion and fragrance business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clariba?

We wanted to build a dashboard to manage our business as well as to bring clarity to our data as we were managing different data sources and warehouses.

SOLUTION

What was the scope of their involvement?

They helped develop all the capabilities related to designing our dashboard as well as doing all the data warehouse work. They first built one dashboard and have since done more than 20. They worked in a consultancy role as well as in implementation, covering almost 100% of the projects. 

We used BusinessObjects to build the dashboards with SAP as a data warehouse. Now we’re working with them in SAP Analytics Cloud and SAP Cloud platform to build the next innovation of our dashboards. Now that we’re investing in new technologies, they’re helping us to choose the best one.

What is the team composition?

The number of people depends on where we are in the project. There are roughly 4–5 people working with us on-site who are fully integrated with our staff. There are people offshore working with us as well—project managers, a functional team of developers, UX people, and coders.

How did you come to work with Clariba?

We were looking for a supplier and started to review different vendors here in Barcelona but found there was a lack of resources. We talked to SAP and they suggested Clariba. They have an office in Barcelona too, so we started talking to them and found they were great: they know the different technologies and how to manage our kind of project.

How much have you invested with them?

We spend €300,000 (approximately $330,000 USD) per year.

What is the status of this engagement?

We started working together in 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have all the dashboards and tools we need. Everything is working well and the tools are used by the top management in our company. It was a risky project because we needed it to be the best tools, but the results are good and everyone is happy. They’re doing a great job with the UX and design as well.

How did Clariba perform from a project management standpoint?

They’re always taking care of us to make sure we’re happy. We work in a scrum methodology and they manage it well as they’re super engaged with both the team and the business. They use a project management tool but most of our communication is in-person, which is good. We also have bi-weekly communication with their commercial staff.

What did you find most impressive about them?

They know a lot about SAP, BusinessObjects, Cybernetics Cloud, and everything related to analytics. They're good with both the technical work and project management.

Are there any areas they could improve?

They need to expand their scope in the technology space. They’re really great with analytics and SAP, but if they want to become a global supplier for SAP technologies, they may more experience in the ERP. That being said, for the things we need them for, they’re the best we’ve found.

Do you have any advice for potential customers?

Define the project scope at the beginning and work with them on the methodology that they need to use. They’re super good once they understand how you want to work and you will be happy with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re not super expensive compared to suppliers in Barcelona.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer