What evidence can you share that demonstrates the impact of the engagement?
We’re now testing an alpha version with select users outside of our teams. We’re still working with CitrusBits to get everything ready, but the first version of the app is done. Once the sports season starts, we’ll have a lot more user metrics.
The app has received a lot of compliments praising its appearance and responsiveness. It runs smoothly and looks professional. I’ve only heard negative feedback about our sign-in process, but that’s not on CitrusBits.
How did CitrusBits perform from a project management standpoint?
CitrusBits was always available for check-ins, whether over the phone or in their offices. Every team member was on top of the project and was diligent in learning about our industry. It got to the point where they were correcting me about statistics!
The project manager was especially good. They were always honest about what they could or could not accomplish within our budget and timeline, and they stuck to those limits. We were clear on expectations, such as what constitutes a feature request. We also received advance notice on any challenges that the team was facing.
We used Jira and email to keep in touch. CitrusBits’ communication was flawless. Their team stayed up from 1 a.m. until 10 a.m. in their time zone to answer our emails as we were getting ready for alpha testing. We didn’t expect that from them, but we appreciated it enormously.
What did you find most impressive about them?
CitrusBits’ ability to solve UI/UX problems is what sets them apart. Unlike other companies I’ve worked with, they’re willing to think outside the box and create something brand-new. Their team is some of the smartest people I’ve worked with. I want to visit them in Pakistan to personally thank them. I can’t speak highly enough about CitrusBits.
Are there any areas they could improve?
We initially talked about the project with one of CitrusBits’ reps. The rep was highly knowledgeable of fantasy sports and promised to get more involved as the project went along. That promise went unfulfilled, and we had to take the reins and make sure that our design and development team understood the nuances of our project.
Also, sometimes when we needed to ask for changes on a piece of work that we thought was obvious, CitrusBits would consider it a feature request. That became a point of friction, and we had to pull in the business rep again to honor the first promise. This was the only issue we had, however.
Any advice for potential customers?
When it comes to Citrus Bits in general, I'd say you're in good hands. However, make sure you understand what user stories you'd want to implement before working with any development team. Otherwise, you can go into a discovery phase and establish a scope only to realize that there are a few things that you completely overlooked.
CitrusBits executed a solution that's far better than the one it's replacing. They delivered on their promise to create a user-friendly, hassle-free platform. The team patiently guided the client through unfamiliar processes. They were organized, knowledgeable, and diligent in their final delivery.