Cinovic Technologies LLP

BACKGROUND

Please describe your company and position.

I am an executive for Notrexon

Describe what your company does in a single sentence.

Online Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cinovic Technologies LLP to accomplish?

• Develop the 2.0 version of the platform after 1 year.
• Create an e-commerce platform with high security features allowing our clients to legalise documents online.

SOLUTION

How did you find Cinovic Technologies LLP?

Referral

Why did you select Cinovic Technologies LLP over others?

Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: CMS Website and Web App Development

This review covers the development of a comprehensive Content Management System (CMS) website and an associated web application. The project encompasses a range of features designed to enhance user experience, streamline administrative tasks, and provide essential functionalities for both clients and administrators.

Key Deliverables:

CMS Website

1. **Home Page**
   - Implemented a visually appealing banner
   - Incorporated informative content
   - Integrated Google and Trustpilot reviews for social proof

2. **FAQ Section**
   - Developed a basic FAQ display
   - Implemented a search functionality within the FAQ

3. **Additional Pages**
   - Created a Contact Us page
   - Designed an About Us page
   - Developed 3-4 additional informative CMS pages

Web Application

1. **User Features**
   - Document upload functionality
   - Service type selection with add-one option
   - Online session system
   - Personal and witness information collection
   - Secure payment processing
   - User authentication (Biometric ID Check)
   - Automated invoice generation post-payment

2. **Admin Features**
   - Secure admin login
   - New admin user creation
   - Comprehensive reporting (User history, Payment history, Appointment)
   - Service and pricing management

The scope of work demonstrates a robust and feature-rich solution that caters to both end-users and administrators. The CMS website provides essential information and user engagement tools, while the web application offers a seamless experience for scheduling services, managing online sessions, and processing payments. The backend features ensure efficient management of users, online sessions, and financial transactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 User Engagement Metrics:
- Total web traffic increased significantly, indicating improved visibility and user interest.
- Users spent more time on the site, suggesting better information architecture and more relevant content.
- We observed a decrease in bounce rate, showing that users found the site more engaging and navigated to multiple pages.
- There was an increase in the average number of pages viewed per session, indicating improved user engagement.

Performance Metrics:
- We achieved faster load times, improving the overall user experience and SEO performance.
- Our Google Lighthouse score improved significantly, particularly in the Performance category.
- We tracked and minimized the percentage of requests that resulted in errors, ensuring a smoother user experience.

Conversion and User Action Metrics:
- We saw an increase in desired user actions, such as form submissions, sign-ups, and service bookings.
- There was a notable shift from offline to online requests, demonstrating successful digital transformation.
- We observed an increase in the average number of interactions users had with the website during a single visit.

Content Performance Metrics:
- We saw improvements in organic search traffic, backlinks, and social media shares, indicating better content performance and SEO.
- Metrics such as scroll depth and click-through rates showed increased engagement with our content.

Administrative Efficiency:
- We reduced the average time it takes for admins to complete website management tasks.
- The new admin features allowed for more comprehensive and efficient reporting on user history, payments, and appointments.

User Satisfaction:
- We collected and analyzed direct feedback from users regarding their experience with the new website and web app.
- We measured a reduction in the time it takes users to complete key tasks, such as booking appointments or finding information.

These measurable outcomes demonstrate the success of our project in improving user engagement, website performance, content effectiveness, and administrative efficiency. They provide concrete evidence of the positive impact of our development efforts on both user experience and business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, their project management approach was highly effective and professional. They consistently delivered items on time, which was crucial for keeping our project on track and meeting our deadlines.

Their responsiveness to our needs was exceptional. Whenever we had questions or required changes, they were quick to address our concerns and implement solutions. They maintained open lines of communication, using regular check-ins and progress updates to keep us informed every step of the way.

One aspect I particularly appreciated was their flexibility. When we needed to adjust certain features or timelines, they were accommodating and worked with us to find the best solutions without compromising the overall project quality or timeline.

Their attention to detail was also noteworthy. They carefully documented all project requirements and changes, ensuring that nothing fell through the cracks. This meticulous approach helped prevent misunderstandings and kept the project running smoothly.

Overall, their project management skills were a key factor in the success of our CMS website and web app development. They demonstrated a strong commitment to meeting our needs and delivering a high-quality product on schedule.

What was your primary form of communication with Cinovic Technologies LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their blend of technical expertise and creative problem-solving. They didn't just follow our instructions to the letter; they brought their own innovative ideas to the table that really enhanced the final product.

Their ability to understand our business needs and translate them into effective technical solutions was outstanding. They didn't just build a website and app; they created tools that genuinely improved our operations and user experience.

I was particularly impressed by their proactive approach. They often anticipated potential issues before they arose and came prepared with solutions. This forward-thinking attitude saved us time and prevented many headaches down the line.

Their commitment to quality was evident throughout the project. They weren't satisfied with just meeting our requirements; they consistently went above and beyond to deliver features that exceeded our expectations.

Lastly, their team's collaborative spirit stood out. They worked seamlessly with our in-house team, fostering a partnership that felt more like an extension of our own company rather than an external vendor. This collaborative approach not only made the development process smoother but also resulted in a final product that truly aligned with our vision and goals.

Are there any areas for improvement or something Cinovic Technologies LLP could have done differently?

There are no specific areas for improvement or things Cinovic Technologies LLP could have done differently. The team always seemed to find a way to solve any issues, bottlenecks or impasses. 

BACKGROUND

Please describe your company and your position there.

I am the Director of this compony manage the overall operations and marketing activity of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cinovic Technologies LLP, and what were your goals?

We want to create our brand website with some marketing details and product showcase.

SOLUTION

How did you select this vendor and what were the deciding factors?

Got reference form linked In

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Design the artwork for Website Develop the Website based approved artwork Content writing

How many people from the vendor's team worked with you, and what were their positions?

2 person work with us, Business analyst, UX lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

overall received as per expected. Good things is not much our involvement required for day to day work.

Describe their project management style, including communication tools and timeliness.

Their cost-effectiveness and the process they followed were impressive.

What did you find most impressive or unique about this company?

Cost-effective, Process they follow.