All software, zero bullshit approach to executing high-performing digital products for the world's most ambitious businesses.
With more than 120+ experts and over 300 projects under its belt, Cinnamon scales up specialized teams and builds digital solutions for multinational companies, agencies, and startups across the Globe.
Over the years, we built complex products for multiple industries and gathered valuable experiences our clients enjoy and are privileged by.
A team of 26 UX/UI designers cares about the business needs, implications, and practicality of designs. They don't get stuck on pretty UI or deep abstractions and are obsessively focused on how our product can solve customers' problems. Cinnamon does functional, not flashy.
Our 60+ focused developers create bug-free, clean web and mobile apps that work smoothly to almost perfection. A thirst for knowledge and a problem-solving mindset motivates our developers to find the best solution for every challenge and ensures that components and overall applications are robust and easy to maintain.
We offer three basic models of collaboration:
On-demand team
Are you looking to expand your in-house team without wasting time on recruitment? If your answer is yes, Cinnamon can help you build your own dedicated Dream Team.
New Product development
From the initial idea to the finished product, our expertise covers everything you need to build a world-class product. Depending on your specifications and technical requirements, we will propose the best approach aligned with your budget and deadlines and guide you through the whole process.
Firefighting response
When things go south, we jump in and help you get the best out of the situation. Your current design does not bring you the desired results? Our designers will make a detailed audit, and propose the best solution that will bring you measurable results. You’re losing users because of bugs? No problem, our developers have endless endurance for debugging code.
Min project size
$10,000+
Hourly rate
$50 - $99 / hr
Employees
50 - 249
Locations
Zagreb, Croatia
Year founded
Founded 2014
2 Locations
Zagreb , Croatia
Beograd , Serbia
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$50 - $99
/hr
Rating for cost
4.8
/5
What Clients Have Said
Cinnamon offers competitive pricing, with project costs ranging from $7,500 to over $400,000, depending on project scope. Clients emphasize good value for cost, efficient project management, and responsive service, making them a strong option for diverse project needs.
Cinnamon's innovative approach to problem-solving is a recurring theme in client feedback. They proactively address challenges and provide creative solutions that enhance project outcomes.
Flexible and Adaptive to Client Needs
Cinnamon is lauded for their flexibility and willingness to adapt to changing client requirements and project scopes. They are capable of scaling resources and adjusting timelines to meet project demands effectively.
Efficient Project Management Practices
Cinnamon is recognized for their efficient project management, keeping projects on track with clear communication and structured workflows. Clients appreciate their responsiveness and ability to adapt to project needs swiftly.
Proficient in Complex Software Development
Cinnamon has consistently demonstrated their ability to tackle complex software development challenges across various projects, including multi-platform apps and intricate integrations. Clients commend their technical expertise and ability to deliver robust solutions.
High Client Satisfaction and Retention
Clients express high satisfaction with Cinnamon's work, often leading to ongoing partnerships and repeat business. Their dedication to client success fosters long-term relationships and trust.
Minor Areas for Improvement Noted
While overall feedback is positive, some clients mention minor areas for improvement, such as setting clearer project timelines and simplifying technical communication for non-technical stakeholders. These are generally addressed promptly by Cinnamon.
Custom Software & Mobile App Dev for Development Company
Custom Software DevelopmentMobile App Development
$200,000 to $999,999
Mar. - July 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We love working with this team."
Oct 2, 2024
Founder, Mojave Interactive LLC
Gregory Whitescarver
Software
Los Angeles, California
1-10 Employees
Online Review
Verified
Cinnamon provided app development services for a development company's end client. The team built an app in Flutter for iOS and Android and another in Express on Google Cloud Run and Google Cloud SQL.
Thanks to Cinnamon's efforts, the app's server response times were excellent, and the end client was thrilled with the results. The team was responsive and pragmatic in responding to needs, communicating via virtual meetings, emails, and messages. Their talented engineering team was impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Mojave Interactive LLC
Describe what your company does in a single sentence.
Mojave designs and builds websites and mobile apps.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cinnamon to accomplish?
Build a full-stack custom software platform for our client, a startup.
SOLUTION
How did you find Cinnamon?
Online Search
Why did you select Cinnamon over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Cinnamon were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Cinnamon provided mobile development (Flutter) and server-side development (Node/Express) to develop a brand new application for a US-based startup in the luxury travel industry.
Key deliverables:
A Node/Express app built on Google Cloud Run and Google Cloud SQL.
A Flutter app for iOS and Android, which has been approved and released in the App Store and the Play Store.
CI/CD to automatically build to server-side environments when certain branches are merged in the GitHub repository.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cinnamon helped us deliver on our client commitments within a reasonable timeline and budget. Their work is now live on the App Store and Play Store. Application server response times are excellent without using excessive resources. Our end client is thrilled, and we will continue to work with Cinnamon on this and other initiatives.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We provided most of the project management on this initiative, but the project managers and leadership and Cinnamon were extremely responsive and pragmatic in addressing our needs as they arose. They even gave us some appropriate "tough love" when we needed it. We love working with this team.
What was your primary form of communication with Cinnamon?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Intercontinental business can be very impersonal. Dealing with Cinnamon always felt warm (but not too familiar), like the leadership and the day-to-day team always cared about the best outcome for everyone. The caliber of the engineering team was excellent. They must have a tough interview process!
Are there any areas for improvement or something Cinnamon could have done differently?
Any feedback we have had has been minor, and the team has always addressed it right away.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Onboarding Journey UX/UI Design for Bank
Enterprise App ModernizationUX/UI Design
$200,000 to $999,999
Feb. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Cinnamon delivered all items on time and swiftly responded to messages."
Aug 2, 2024
Head of Software Development Digital Bank, BAWAG AG
Premnath
Financial services
Vienna, Austria
1,001-5,000 Employees
Online Review
Verified
Cinnamon provides UX/UI services for a bank. The team has designed and developed the frontend of the client's customer onboarding journey and provided screens for pricing calculators.
Thanks to Cinnamon's work, the client has seen a 25% higher completion rate and 40% less completion time. The pricing calculators have reduced the error rates by 50%. The team delivers timely items, responds quickly to messages, and addresses requests effectively. Their support is unique.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Software development Digital Bank of BAWAG AG
Describe what your company does in a single sentence.
Banking and Financial services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cinnamon to accomplish?
To build UX for customer onboarding journey's
SOLUTION
How did you find Cinnamon?
Online Search
Why did you select Cinnamon over others?
High ratings
Great culture fit
Good value for cost
Company values aligned
How many teammates from Cinnamon were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of this project is to design the front-end (web application) screens for digital products and services. This includes elements of design, usability, branding, and responsiveness to ensure a seamless user experience across various devices.
Key Deliverables:
Onboarding Journey Screens for Current Accounts: Design intuitive and user-friendly screens for the onboarding process of new current account users.Ensure a smooth and engaging user experience to facilitate easy registration and setup.
Onboarding Journey Screens for Consumer Lending: Develop comprehensive screens for the consumer lending onboarding process.Focus on clarity, simplicity, and efficiency to guide users through loan application and approval steps.
Service Hub Screens for Retail Customers: Create a set of interactive screens for the Service Hub, designed to serve retail customers.Prioritize usability and accessibility to provide a robust customer service experience.
Pricing Calculator Designs: Design aesthetically pleasing and functional screens for pricing calculators.Ensure these tools are easy to use, providing accurate and clear pricing information to users.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Improved User Onboarding Experience: Achieved a 25% increase in completion rates and reduced the average completion time by 40%, from 15 to 9 minutes.
Design Innovations: Introduced new design elements and patterns, making the process more intuitive and user-friendly.
Accurate and User-Friendly Pricing Calculators: Enhanced user engagement by 30% and reduced error rates by 50%.
Development Efficiency: Simple design elements made the development process faster and more efficient.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, Cinnamon delivered all items on time and swiftly responded to messages, effectively addressing our needs throughout the project.
What was your primary form of communication with Cinnamon?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
support by chapters in case of any analysis.
Are there any areas for improvement or something Cinnamon could have done differently?
Also have Java backend developers
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Design for Financial Services Company
Web Design
$10,000 to $49,999
Oct. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They felt like an extension of our team.''
Feb 10, 2023
Head of Marketing, Sentinels
Andre Stoorvogel
Software
Amsterdam, Netherlands
51-200 Employees
Phone Interview
Verified
A financial services company hired Cinnamon to provide web design. Taking the client's competition and customers into account and using Figma as their main tool, they created the face of a platform.
Cinnamon delivered the project on time and within budget, meeting the client's expectations. They used Slack as their main communication tool to keep a solid project management experience. The team also praised their structure and ability to overcome any issue that arose.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the head of marketing at Sentinels, a financial services company. We offer anti-money laundering software to banks.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with Cinnamon?
We were going through a rebranding process, so we needed help with web design.
SOLUTION
What was the scope of their involvement?
Cinnamon helped us design our website using Figma as their main tool. They started by doing research and analysis of our competitors and customers.
What was the team composition?
We mainly worked with a project manager from Cinnamon’s team, but we also had contact with their design team.
How did you come to work with Cinnamon?
We put an RFP on Upwork, and someone from their leadership team responded to that. We hired Cinnamon because they had the best cost and quality ratio, and we also felt a click with them during our initial meetings. In addition, they could design in Figma, which was important for us because that was our web developer's tool.
How much have you invested with them?
We spent $15,000 with them on this project.
What is the status of this engagement?
We worked together from October 2022–January 2023.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We were very satisfied with Cinnamon’s work because they delivered everything according to our expectations.
How did Cinnamon perform from a project management standpoint?
Cinnamon delivered within deadlines and on budget, which isn’t common among website development agencies. In terms of communication, we used Slack.
What did you find most impressive about them?
Cinnamon was very flexible and was happy to fulfill our requests and changes — they felt like an extension of our team. Additionally, they were very structured, which enabled them to do a great estimate of the timeline before starting with the project. Moreover, they were able to seamlessly replace their teammate who was initially working with us and got sick in the middle of the process.
Are there any areas they could improve?
At the beginning of the engagement Cinnamon’s team said they could help us implement their designs, but when we reached that phase, they said they didn’t have resources available for those tasks.
Do you have any advice for potential customers?
Agree on the project’s milestones and timeframes.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web App UX & UI Design for Team Management Platform
UX/UI Design
$10,000 to $49,999
Oct. - Dec. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their UX/UI skills are outstanding."
Feb 4, 2023
Executive, SuperScript
Anonymous
Software
Basel, Switzerland
1-10 Employees
Online Review
Verified
Cinnamon was hired by a team management platform to design the UX/UI of their web app. The team had a structured process to ensure a comprehensive user flow and complete MVP features.
Cinnamon clearly understood the requirements and built a web app that impressed the client. They had weekly meetings and regular communication via Slack. Overall, the team's structured workflow, ability to deliver quality work, and high level of creativity resulted in a successful partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am an executive at SuperScript, a web application that helps organizations to assemble optimal project teams.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Cinnamon?
We hired Cinnamon to design the UX/UI for the web application of SuperScript.
SOLUTION
How did you select this vendor?
N/A
Describe the project in detail and walk through the stages of the project.
Their team went through a structured process to ensure that the user flow is comprehensive and complete and that all MVP features are covered.
How many resources from the vendor's team worked with you, and what were their positions?
We have worked with a team of 2-4 UX/UI designers and a project manager.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are extremely pleased with both the process and the outcome. Cinnamon did an outstanding job of making sure they understood the requirements and the "mechanics" of the web application. It was a pleasure to work with them along the process.
How effective was the workflow between your team and theirs?
The project manager and the full team frequently communicated via Slack. The project was well organized, and at no time we were left in the dark about what was going on. The process was structured, and communication was very transparent. We held weekly meetings to discuss progress and plan the work for the upcoming week.
What did you find most impressive or unique about this company?
We were very impressed by the structured process, on the one hand, and their creativity, their willingness and their ability to challenge us (and make us change certain assumptions or think about what we have missed) on the other hand. Their UX/UI skills are outstanding. We are extremely pleased with the end product.
Are there any areas for improvement or something they could have done differently?
No areas for improvement. We are extremely pleased with the interaction with Cinnamon.
RATINGS
5.0
"Outstanding experience."
Quality
5.0
Service & Deliverables
"Outstanding quality, did not stop until it was perfect."
Schedule
5.0
On time / deadlines
"Perfect, accommodating our time schedules, very flexible, always well prepared and on time."
Cost
5.0
Value / within estimates
"Great value for money."
Willing to Refer
5.0
NPS
"We can only recommend Cinnamon for such work.
Web App & UX/UI Design for University Hospital
UX/UI DesignWeb Design
$50,000 to $199,999
Sep. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The team has good planning, is available, gives feedback, and fulfills our needs.”
Jan 5, 2023
Head of Neurosurgery, University of Bern
Dr. Andreas Raabe
Education
Bern, Switzerland
5,001-10,000 Employees
Phone Interview
Verified
Cinnamon has designed a web application for a university hospital startup. The platform allows doctors to save and organize PDFs, websites, videos, and other materials as a personal specialty library.
Internal and external stakeholders have given positive feedback about Cinnamon’s work; the design is modern and clean. The team is always available and communicates regularly through email and biweekly meetings. Overall, they stand out for their comprehensive service and outstanding design skills.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I have two roles: I’m the director of the Department of Neurosurgery at the University of Bern’s hospital. Secondly, I’m the founder of a startup under the university’s umbrella.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
We were trying to develop an application to organize specialty knowledge for doctors. We wanted to create a personal library of documents for professional careers.
SOLUTION
What was the scope of their involvement?
We’ve collected different kinds of PDFs, websites, videos, and more to build a web application. Cinnamon has helped us design the software from scratch; they’ve been involved in the UI development.
Initially, we had Figma design templates and the flow for the UI. We also shared the requirements we had to build in. Cinnamon reviewed it and approved it. From that core design, the next step of the application was the PDF viewer and quiz modules.
The web application is based on Angular and Material Design; it’s a software environment where users can save their documents, have personal selections, and put together PDF publications. In summary, users can organize their information together and keep it fragmented into different types of documents. Our software brings it together in the same context, reducing and concentrating information to eliminate all the noise.
What is the team composition?
We work with three teammates, including Nedim (Project Manager). He plans every step and assigns responsibilities to the designer.
How did you come to work with Cinnamon?
We looked around Upwork for designers. We had two developers; we thought employing a designer was too much, so we tried to get it externally. We tried 4–5 designers on Upwork, but we weren’t happy until we met Cinnamon. They had great reviews, so we contacted them. They were professional from the beginning, so we decided to engage with them.
How much have you invested with them?
We’ve spent €80,000 (approximately $84,000 USD).
What is the status of this engagement?
We started working with them in September 2021, and our relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We aren’t public yet, but we’ve tested the design, and everyone has said it looks nice, modern, and clean. Since we’re design-oriented, it’s positive feedback. Overall, we’re happy with their work.
How did Cinnamon perform from a project management standpoint?
They’re always on time, and their availability is excellent. We meet twice a week to discuss what they’re doing, and our iterations back and forth are very fruitful. We also communicate regularly by email.
What did you find most impressive about them?
They provide the whole package: the team has good planning, is available, gives feedback, and fulfills our needs. Moreover, their design skills are outstanding.
Are there any areas they could improve?
No, I can’t think of anything to improve.
Do you have any advice for potential customers?
We’d recommend assigning one teammate to communicate back and forth with Cinnamon. Once they’re involved, they don’t miss anything in terms of time, but they need somebody in charge to speak to the team. Additionally, it’d be nice to have somebody to make the decisions so you can move quickly. In-between discussions, Cinnamon came to us and told us they wouldn’t move forward until someone decided, and we found that very useful.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Dev for Construction Software Startup
Mobile App Development
$10,000 to $49,999
Feb. - Dec. 2021
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"They were proactive in recommending ideas, so the partnership was more of a collaboration."
Apr 1, 2022
Managing Director, Smart Build
Christopher Leong
Construction
Fort Lee, New Jersey
1-10 Employees
Phone Interview
Verified
Cinnamon was hired by a construction software startup to build and develop an iOS mobile app. The team also provided the client with a logo redesign, consultancy, and maintenance and support.
The two parties collaborated closely to produce a fully-functioning app that met all the client's expectations. Cinnamon was highly receptive to concerns and queries, and internal stakeholders were particularly impressed with their cost-effective approach to the development.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director of a company called Smart Build, a construction software startup.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
I was looking for someone to develop my vision and idea for a mobile app.
SOLUTION
What was the scope of their involvement?
Cinnamon built and developed a fully-functioning app and was able to launch it in the Apple App Store.
We started the project with a scoping of the project where I described my idea and concept. They then introduced one of their team members who had a background in construction and architecture, so they took my concept and essentially created a real program that implemented all my ideas and requirements.
Furthermore, they provided us with logo redesign, research, consultancy on the best practices, and maintenance and support.
How did you come to work with Cinnamon?
We came across Cinnamon through a referral.
How much have you invested with them?
We invested over $25,000.
What is the status of this engagement?
We worked together from February–December 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We had to hold their hands throughout the development process and help them understand our expectations and what we really wanted. Despite all that, they were still able to deliver a working app and meet all our expectations.
We had to workshop a lot of ideas for the product and they were proactive in recommending ideas, so the partnership was more of a collaboration.
How did Cinnamon perform from a project management standpoint?
They performed well from a project management perspective, as they communicated consistently, adhered to our schedules, and kept us updated throughout the progress of the project.
We typically interacted through email and video calls.
What did you find most impressive about them?
While I can’t compare them to other providers, we were still impressed with the cost-effective solutions they provided us.
Are there any areas they could improve?
It would be great if they can simplify technical terms and describe the project in a way that non-technical clients can understand.
Do you have any advice for potential customers?
I advise you not to be rigid and be more flexible and open when it comes to ideas.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Landing Page & Web Design for Digital Marketing Agency
Web Design
$50,000 to $199,999
Mar. 2017 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our clients are happy with the increased engagement and positive feedback they're getting for Cinnamon’s design work."
Oct 22, 2021
CEO, pinetree.marketing
Ben Oren
Advertising & marketing
New York, United States
11-50 Employees
Phone Interview
Verified
A digital marketing agency has engaged Cinnamon to handle the web design needs of their clients. The team generates industry-specific designs based on their research findings. They also create landing pages.
Equipped with reliable design prowess, Cinnamon delivers striking web design solutions that mirror the client's specific needs, allowing them to get more traction and affirmations for their new platforms. Proactive and flexible, they show dedication to generating tailored solutions for their client.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of pinetree.marketing, a digital marketing agency.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
We needed their team’s web design expertise.
SOLUTION
What was the scope of their involvement?
We’ve engaged Cinnamon to support our web design efforts since we’re mainly involved in digital marketing. Their team creates landing pages and designs different websites for our clients, depending on their industry and needs.
Our usual collaborative process starts with brainstorming and scoping — we present our client’s specific requirements to Cinnamon’s team, and they’ll proceed with conducting thorough research on the client’s industry before they kickstart the design process.
What is the team composition?
We work with a team of 2–5 resources, depending on the project.
How did you come to work with Cinnamon?
I found them online while searching for potential design agencies to onboard for this project. I liked their organized approach and reasonable price points, so I chose them among their competitors.
How much have you invested with them?
We’ve spent over $50,000.
What is the status of this engagement?
Our ongoing engagement with Cinnamon commenced in March 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our clients are happy with the increased engagement and positive feedback they're getting for Cinnamon’s design work — their affirmations are clear indicators of the team’s expertise and understanding of our clients’ businesses.
How did Cinnamon perform from a project management standpoint?
We communicate via email and Skype.
What did you find most impressive about them?
We’re most impressed with their commitment to meeting our clients’ industry-specific standards.
Are there any areas they could improve?
I can’t think of anything off the top of my head.
Do you have any advice for potential customers?
Be detailed in outlining your goals and requirements — it shortens the process and helps their team to focus on delivering tailored services for your business.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UI/UX Design for Fintech Platform
UX/UI DesignWeb Design
$50,000 to $199,999
Jan. - Dec. 2021
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"They are easy to work with."
Oct 19, 2021
Director of Product, Financial Startup
Anonymous
Financial services
Austin, Indiana
11-50 Employees
Phone Interview
Verified
Cinnamon is a fintech platform’s UI/UX partner. They’ve designed screens and interactions to allow self-onboarding among the app’s users. They also ensure the client’s updates follow best practices.
Cinnamon’s efforts have successfully made the app capable of self-service onboarding. Their excellent project management ensures timelines are kept and communication lines are open. Their impressive UX expertise allows them to provide intuitive design advice that showcases the app’s core features.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of product at a fintech platform and service startup.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
We’re a startup, and we started with a great idea and product-market fit. We only had limited users when we started, but as we scaled, we realized that we needed our platform to be significantly better to allow self-onboarding.
Our app enables online sellers to create a visual plan for their supply chain. Nowadays, that has soared into relevance because of everything going on with global supply chains. We wanted to give our users an intuitive custom tool that mapped, managed, and maintained their supply chains.
We had been providing a lot of manual and hands-on support on our user’s onboarding process. It became challenging for us to see the app as something that could live without being handheld by our team. As such, we needed help with our app’s UI/UX.
SOLUTION
What was the scope of their involvement?
Cinnamon helps us step up our UI/UX. They are working with us to reimagine our product for a wider audience and make it a self-service solution. They define the different components of our web-based product, understand the different use cases, and design various screens and interactions. They use Figma in creating their designs.
Cinnamon is constantly reining us towards best practices to ensure our updates don’t create more work for our team. They’ve helped us to gradually release our team from providing hands-on support.
We were still developing our brand when they started, so Cinnamon used general guidelines and neutral coloring. However, once our branding partner stepped into the picture, Cinnamon had to update their work. They were great at providing input to the other agency about the site’s UX.
What is the team composition?
I work with an account manager, a senior designer, and a junior designer.
How did you come to work with Cinnamon?
Cinnamon was recommended to me.
How much have you invested with them?
We’re spending around $7,500–$9,000 a month.
What is the status of this engagement?
We started working together in January 2021, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Thanks to Cinnamon, we’ve made the shift from manual to self-service onboarding. As a result, our onboarding completion rate has improved.
How did Cinnamon perform from a project management standpoint?
Cinnamon is excellent at project management. We’ve never experienced issues about timelines and budgets. They are easy to work with.
We video conference with Cinnamon’s team twice a week, and we regularly communicate through email.
What did you find most impressive about them?
Cinnamon’s UX expertise is impressive. I know they also provide aesthetic and other design solutions, but they are focused on the user journey and interactions.
When you’re an early-stage startup trying to prove product-market fit, you have to ensure your features shine over other details. It’s of the utmost importance that your core capabilities are there and running smoothly. Users need to know how to get to them, and they need to understand the logical flow of your app. Cinnamon has been helpful in this regard.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Dedicate time to the project, and make sure they understand your team’s knowledge of your users as quickly as possible — that’s going to enhance their work. They can work off of how much you share and provide to their team.
Once I’ve equipped them with the necessary information, we’ve seen improvements on their deliverables, and they started to actively participate and suggest things.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Frontend Dev for AI Software Company
Custom Software Development
$200,000 to $999,999
Jan. 2017 - Jan. 2019
4.5
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.5
"The results were very good."
May 21, 2021
CEO, AI Software Company
Anonymous
Software
Zurich, Switzerland
1-10 Employees
Phone Interview
Verified
An AI software company engaged with Cinnamon for their frontend development services. They were responsible for building dashboards that helped their clients deliver data to their customers.
The internal stakeholders were highly satisfied with the more than ideal outcomes Cinnamon helped them achieve. The team had a good approach to project management and they swiftly fixed and improved any issues.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of an AI software company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
We needed help with frontend development.
SOLUTION
What was the scope of their involvement?
Cinnamon mainly focused on frontend development and the utilization of frontend software tools. They built the dashboards that enable us to deliver data to our clients.
What is the team composition?
We initially talked to their CEO. There were a couple of project managers and developers we were in touch with throughout the entire project.
How did you come to work with Cinnamon?
They were one of the first agencies that contacted us, and they gave a good impression when they went to see us.
How much have you invested with them?
We invested about €400,000 EUR (approximately $480,250 USD).
What is the status of this engagement?
We started working together in January 2017-January 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re very happy about the outcome and process of the large software project.
How did Cinnamon perform from a project management standpoint?
We used Trello. We had a joint board where we added bugs and issues where they took care of them.
What did you find most impressive about them?
The results were very good.
Are there any areas they could improve?
The scheduling of the project was lacking a bit, but I think it was common with software projects. It was hard to define the schedule accurately before the project itself.
Do you have any advice for potential customers?
It was extremely important to define every single piece of expectation before starting — everything went smoothly thereafter. The whole project design and specification were extremely important.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
UI/UX Design for Online Coaching Platform
UX/UI Design
$10,000 to $49,999
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They don’t feel like a contractor; it feels like they’re part of my team.”
May 4, 2021
Founder, jurni Inc
Gus Van Dender
IT Services
Kirkland, Washington
1-10 Employees
Phone Interview
Verified
Cinnamon provides UI/UX design services for an online platform for coaches. The team translated a wireframe into a completed design. Their work is ongoing with other design projects.
Cinnamon truly took ownership of the project and went above and beyond their client’s expectations. The team excels at organization and project management. Their designer is able to translate complex ideas into tangible designs. Cinnamon’s commitment to client success sets them apart.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of a platform to help online coaches deliver their programs and content.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Cinnamon?
We needed help with UI/UX design for our platform since we’re building it from the ground up.
SOLUTION
What was the scope of their involvement?
Before we started, I wrote a wireframe for the application. They took that and turned it into a full-blown design that our programmers can work off of.
What is the team composition?
We worked with one designer and a project manager.
How did you come to work with Cinnamon?
I found them on Upwork. They had impressive testimonials, a good portfolio, and great style. Working with them was a no-brainer.
How much have you invested with them?
We’ve spent $17,000 so far.
What is the status of this engagement?
We started working together in January 2021, and our work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I can’t give them enough credit. I’m super happy with their work. They delivered upon expectations. They took ownership of the project. They don’t feel like a contractor; it feels like they’re part of my team.
How did Cinnamon perform from a project management standpoint?
They’re great. In a way, they’re better than my own team. We use Workplace for communication. We share links and designs through Figma and Trello.
What did you find most impressive about them?
It doesn’t feel like I’m just another project. It feels like they’re 100% committed to the results. Our designer listens to my ideas, and by the next week, it’s there. It’s always spot on.
Are there any areas they could improve?
No, nothing comes to mind.
Do you have any advice for potential customers?
If you like their portfolio and style, there’s no one better than Cinnamon for the job. Give them a small project to see how they operate; you won’t be disappointed.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.