CHUCK. Media

BACKGROUND

Please describe your company and your position there.

Family Day Care Australia (FDCA) is the national peak body for family day care. It is a not-for-profit organisation that represents, supports and promotes the family day care sector. I am the Marketing and Events Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHUCK. Media, and what were your goals?

FDCA was looking at ways to communicate the unique nature of family day care as an option of early childhood education and care for Australian families as well as promote it as a career choice.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have built a relationship with Chuck Media over a number of years and have come to know that they provide high quality pieces of work. They have also developed a strong understanding of family day care and its unique values. This made it very easy to provide them with a brief and know that they would understand the message that we would be looking to communicate with the audience. The choice was a no-brainer.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

I initially had discussions with Chuck Media about what we wanted to achieve and the budget that we had to work with. From that point the team at Chuck provided a number of options from which we selected the best way forward (the production of a suite of promotional and testimonial videos).

From here, we went through the story board and scripting process, which was seamless, even Chuck's suggested voice over talent was right on point. The filming process was smooth, as the Chuck team clearly understood what we needed from the videos they were sure keep everything on brand. The final cutting process was also a breeze, minimal editing was required from the first cuts that were provided and the final product was amazing!

Who did you work with and what was the feedback process like?

We worked with Stuart and his small crew. They couldn't have been more friendly and professional. We were working with people who were not used to being in front of a camera and the crew was able to put any nerves to rest and made everyone feel at ease.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received fantastic feedback from our members and also external stakeholders regarding the videos that were produced.

Describe their project management style, including communication tools and timeliness.

Chuck's style was very empathetic, they were able to understand our needs and also put themselves in the position of our members and the audience to ensure the very best creative was produced. The team at Chuck Media are fantastic in terms of communications and timeliness, I was never left chasing things and always felt 100% informed of everything going on.

What did you find most impressive or unique about this company?

Their ability to easily understand our needs and add value beyond what was originally proposed in the brief was top-notch!

Are there any areas for improvement or something they could have done differently?

Nothing at all, Chuck Media are fantastic to work with and I would recommend them to everyone.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager for The Place Agency, and we’re a creative agency that focuses on commercial office buildings, supermarkets, public spaces, and property development. Our services are quite broad in nature, and provide activations, events, spatial design, and landscaping to name a few.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CHUCK. Media?

We were looking for a company with film production experience to put together a tender for possible bids on a new development project.

SOLUTION

What was the scope of their involvement?

CHUCK. Media provided us with a 4–6 minute video highlighting the breadth of the project, as well as its benefits. This included storyboarding, script development, and content and visual production.

The video itself was a composition of B-roll footage and 3D animation.

What is the team composition?

We worked with the producer, lighting and sound designer, a few administrative assistants, and an animator.

How did you come to work with CHUCK. Media?

They were a personal recommendation. I was told that they were great at what they do, and they’d be able to guild us through the process easily.

How much have you invested with them?

We spent somewhere between $40,000–$45,000 USD.

What is the status of this engagement?

We worked together from June–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CHUCK. Media was extremely personable, attentive, and they worked quickly to meet our deadlines. Everyone was always on time during the production, and they managed to deliver the project even when the scope expanded.

How did CHUCK. Media perform from a project management standpoint?

We usually communicated over email, texts, and phone calls, and they kept us posted on the progress using Asana.

What did you find most impressive about them?

We were impressed with how they were able to completely tailor-fit the project from start to finish. The nature of the project was constantly changing, but the team was able to adapt through all that.

Are there any areas they could improve?

I can’t think of anything they can improve on, because they were 

Do you have any advice for potential customers?

If you need help with a project you haven’t done before, CHUCK. Media can help you accomplish it from start to finish. They really see the value of the end product by having someone work with you at a high level.

BACKGROUND

Please describe your company and your position there.

I'm a community media advisor for a national sports organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CHUCK. Media?

We needed help to promote grassroots sports by sharing powerful stories about people in our community.

What were your goals for this project?

To raise awareness about the local heroes in our community and encourage more people to get involved with sports.

SOLUTION

How did you select this vendor?

We heard about them through word of mouth. Our photographer recommended them.

Describe the scope of their work in detail.

Over the last 18 months, they're captured around a dozen stories throughout the country. First they researched and planned the output, then headed out to capture interviews and incredible overlay for the documentaries. 

What was the team composition?

I worked closely with one person throughout the planning, filming, and delivery. If needed, we would bring in an additional shooter or editor to help meet deadlines. Over time our working relationship has become more of a close friendship and we have a deep-seeded trust in their work and their portrayal of our brand.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have a gift of capturing all the 'in-between moments' that showcase really powerful emotion. The documentaries really pull on the heartstrings and showcase rugby in a whole new light. Our first series with them reached almost one million people globally and had a huge ripple effect. We were inundated with people wanting to share their story or give praise.

How effective was the workflow between your team and theirs?

Communication has always been a strong point. The team is efficient at meeting deadlines and is always happy to work on final edits.

What did you find most impressive about this company?

Their passion and the pride they invest in every project impresses me. They go the extra mile and put in effort to understand the full context of a story, which helps our people feel relax and know they are in safe hands.

Are there any areas for improvement?

No.

BACKGROUND

Introduce your business and what you do there.

Pfizer Australia is part of the large global pharmaceutical corporation. At the time of working with CHUCK. Media, I was the communications manager of the company, and I’m now a strategic policy manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CHUCK. Media?

We’ve used them on and off over time, initially for a feature video with one of our organizational partners. We wanted to showcase the work done by our organization with patients with metastatic breast cancer.

SOLUTION

What was the scope of their involvement?

CHUCK. Media’s work was fantastic. It was actually an award-winning feature video that they put together, showcasing the work of one metastatic breast cancer nurse in particular, at a hospital in Sydney. They spoke with her family about the importance of her role in caring for these patients, and the connection she makes with women with late-stage cancer. It’s a sensitive subject, but they worked extremely carefully to capture the importance of late-stage support.

We’ve recently relocated our offices from a larger university-style campus on the outskirts of Sydney to a state-of-the-art office in the center of the city. As part of our relocation, we ran a unique project for a digital canvas. We have large screens throughout the new office, and we engaged CHUCK. Media to manage that digital content creation project.

We came to CHUCK. Media with a few ideas. We knew the interior design of the building the content would be showcased in. We wanted content to showcase the Australian environment, but also wanted it to be unique and truly ours. CHUCK was part of the initial workshop. We brought them ideas for the content, and they executed it through a collaborative process.

We hadn’t run a project of this scale before. Given the budget and timeframe we were given, it was a significant piece of work. CHUCK. Media effectively managed the entire project in terms of content creation, liaising with us as the client.

The project took 12–14 months, and we brought on CHUCK. Media from the very start. We put together a digital brand, which included a workshop with key stakeholders and leaders, to create a structure and vision around what we were trying to do.

CHUCK. Media not only sourced original artists and artwork but also created content, including a video of our colleagues telling their stories in an interesting and unique way. They also produced content that captured the natural environment of Australia, which is a large feature of our new interior design. The content mirrors that.

The key part of the project was identifying the routines of our colleagues and creating content that reflected the time of day. When they were moving in the morning through the hustle and bustle and catching public transport, we would present energizing content to get them through the day. As they were preparing to get back to their families, we’d show more relaxing content, to help them be in the right frame of mind to leave work, switch off, and focus on their personal lives.

CHUCK created this bank of content over 14 months, and we’ve showcased it around the office. It’s truly unique.

What is the team composition?

I worked with Stuart (Director, CHUCK. Media) starting with the first video we did with them. There were around eight people on the team in total. They’re not a large organization, and Stuart is very hands-on as the director of the company. He brings in other contractors when it’s necessary to complete the work. He had contractors he’d worked with on other projects and he connected with them to create the foundation of the digital content. We got three digital artworks done by three CGI experts. He was also hands-on in terms of planning and production, as well as the filming and direction of the production.

How did you come to work with CHUCK. Media?

I was introduced to Stuart through my network, and we gave them an opportunity with a piece of work for a foundation. It went well, so we expanded the collaboration. CHUCK. Media is now one of our preferred providers for digital content projects. We’re continuing to refresh the content each year, and we’re going to engage CHUCK. Media to do a second round of that in 2019–2020. A number of our business units have engaged them for brand work and video production. All of that work has been to a very high standard. We’re extremely satisfied with the work they’ve put forward.

How much have you invested with them?

We’ve spent $100,000–$200,000.

What is the status of this engagement?

We worked with them from January 2018­–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve heard from colleagues that CHUCK. Media’s work added an additional dimension to the office experience. Internal colleagues engage with the screens, and they like and have a sense of pride in what’s displayed, knowing that it’s showcasing the best of Australian environments. We use the screens to entertain external visitors, telling them about the artwork and how it was put together. The initial reaction that people have is great when seeing the large screen walking from our main area and onto our floor, on level 15. The overall screen canvas is 4.5 by 2.5 meters, and, combined with the content being displayed on it, it’s really eye-turning.

CHUCK. Media definitely grasped the brief extremely quickly and knew what we were trying to deliver. One of the things I liked is that they came up with their own ideas and added value to the project. I appreciate Stuart’s input into what we were trying to achieve. He brought his experience and insights to the table, to determine what would work and what wouldn’t. He had to familiarize himself with the hardware we were using at the office, and he worked through it fantastically.

CHUCK. Media’s main strength in terms of content production is being able to tell a great story. A lot of the original content we developed has a great narrative that enhances the Pfizer brand in Australia.

How did CHUCK. Media perform from a project management standpoint?

We’re looking to refresh the content for 2020, and we’ve had a lot of discussions around that. They’ve delivered the final piece of content for 2019, and we’re in a planning phase for 2020. We’re in different cities, so most of our discussions have been over phone and email. Stuart is available any time of day for a phone call, and, if we need him at the office, he’s only an hour away from Sydney, and he’s happy to drive and meet with us and talk through things. We’ve had a great relationship, so much so that I’ve recommended CHUCK. Media to a number of people and business units. I’m sure they’d say the same thing.

Stuart is easy to work with, extremely professional, and somewhat of a perfectionist, in terms of the content he creates. We have great comfort knowing that, when we hand something out to him, he’s going to take great care of it.

We had milestones for the project, and a project plan to track those. Everything was delivered digitally. They put together the project brief, which was also used to get concept approvals from our senior leadership. As we were moving through the project, they presented the vision across the organization, knowing that, had we started the artwork creation, we wouldn’t have had many possibilities within our budget to change it at a later stage. It was an important piece of work done by CHUCK. Media, and we were able to get approval, which reflected on the quality of their work. Once we went through approvals once or twice, people were more than happy to sign off on additional content, knowing it would be of high quality.

Not only is CHUCK. Media competitively priced, but they’re very flexible. One of the reasons we’ve got such a trusting relationship with them as a provider is that they understand our needs as a company. They’ll help us meet a deadline if necessary, and they’ll work within our budgets.

They punch above their weight in terms of producing work with a small team of employees and contractors. They’ve continued to meet our expectations at every step, and we’re looking at a number of other potential projects for them.

What did you find most impressive about them?

They’re competitively priced, which was one of the reasons for choosing them. We knew that we’d get a lot of content out of them, for the budget we had. They’re incredibly personable, relatable, and fun to work with. Everyone who worked on this project had a lot of fun working with their team. Once we developed a rapport, we were happy to keep it going.

Are there any areas they could improve?

No. We’re looking forward to a long-term relationship with their company.

Do you have any advice for future clients of theirs?

Having a vision of what we want to execute will help. Not that Stuart can’t come up with ideas and concepts from scratch, but they certainly want to resonate with the client, and I think that having a clear vision in place can add value and enhance the connection we have with them as a company. They can take our vision to the next level, and having parameters and expectations minimizes the chance for disappointment.