What evidence can you share that demonstrates the impact of the engagement?
We don’t have anything specific, but the restaurant has been fairly busy. He thought we’d have more business, but it’s been the appropriate amount. He did a fine job and even went above and beyond in a few areas, which was extremely helpful. If the relationship continues as it is, I’ll keep using him for a long time.
How did Christopher August perform from a project management standpoint?
It hasn’t been the smoothest process, but he’s done a nice job, overall.
What did you find most impressive about them?
Chris is incredibly diligent. For PR, he got us good exposure and a fair amount of connections.
He accomplished his assigned tasks, even though I have high standards. His abilities are improving and follow-through is good. I’m not the easiest person to work with, but he’s calibrated to my expectations, and we’re building a long-term relationship. If I were to open another restaurant, I’d use him again.
Are there any areas they could improve?
He needs to clarify his billing, which is something we’ve been working on. This isn’t a unique problem to him, though. If we ask him to do something, we’ve requested that he tell us up front how much it will cost.
Do you have any advice for future clients of theirs?
Chris is able to do most any job—just make sure you’re clear on expectations and billing. If the scope and cost are understood, that will relieve a lot of anxiety.