Chimpare

BACKGROUND

Please describe your company and position.

I am the CEO, Hexaware Technologies of Hexaware Technologies

Describe what your company does in a single sentence.

We are an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chimpare to accomplish?

• We hired CHIMPARE to help us achieve our specific goals of becoming an automation-led next-generation service provider excelling in IT, BPS, and Consulting services
• To develop start-up products and scaling them to enterprise-level solutions
• Our main goal was to use their technology solutions to organize our business, increase productivity, and provide superior services.

SOLUTION

How did you find Chimpare?

Online Search

Why did you select Chimpare over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Chimpare were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The breadth of tasks covered by the large scope of cooperation with CHIMPARE was substantial. The use of cutting-edge technology to strengthen our IT infrastructure, the creation of unique automation solutions to optimize our internal processes, and the provision of consultancy services to boost the performance of our entire organization.

The main objectives were improved operational efficiency, streamlined workflows, cutting-edge IT systems, and insightful data to support strategic decision-making.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative with CHIMPARE produced observable results that showed great advancement and success. We saw an increase in process effectiveness, which saved us time and money. The adopted automation solutions improved accuracy while reducing manual labor.

Modernizing our IT infrastructure has allowed us to provide our clients with services that are quicker and more dependable. The consulting services also gave us insightful information that helped us make decisions that improved the functioning of our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Results from the collaboration with CHIMPARE were observable and showed great advancement and success. Improved process effectiveness led to time and money savings for us. Automation solutions were put in place, which decreased manual labor and improved accuracy.

We were able to provide our clients with quicker and more dependable services thanks to the modernization of our IT infrastructure. Additionally, the consulting services offered insightful information that helped us make decisions that improved our company's success.

What was your primary form of communication with Chimpare?

Email or Messaging App

What did you find most impressive or unique about this company?

The capacity of CHIMPARE to comprehend our particular industry requirements and develop solutions to them most impressed us. They stand out from other suppliers thanks to their all-encompassing strategy that includes consulting, BPS, and IT services. They continually provided creative and useful solutions, utilizing automation and cutting-edge technologies to grow our company. Throughout the process, their dedication to quality and client happiness was clear.

Are there any areas for improvement or something Chimpare could have done differently?

No, CHIMPARE exceeded our expectations in terms of quality and delivery

BACKGROUND

Please describe your company and position.

I am the Owner of Helpware

Describe what your company does in a single sentence.

Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. Together we grow, together we give back, together we scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chimpare to accomplish?

• More website visitors and more workers

SOLUTION

How did you find Chimpare?

• Online Search
• Clutch Site

Why did you select Chimpare over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Chimpare were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Chimpare for more than 1 year and are more than satisfied. They have optimised and improved our website so that we reach more website visitors and that the visitors stay longer on the website and that the website is not complicated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• after Chimpare improved the website and did the SEO optimisation, we are easy to find on google and the visitors stay longer on the website. of course we also got a lot more work and everything that the Chimpare staff said worked out well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always there for us 24 hours a day and answer very quickly. All the staff are very professional and know what they are doing and what we are doing exactly.

What was your primary form of communication with Chimpare?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're most impressed with their speed, communication, and punctuality. They are very thorough and professional from start to finish.

Are there any areas for improvement or something Chimpare could have done differently?

No, everything is fine. We will continue to work in any case

BACKGROUND

Please describe your company and position.

I am the Manager

Describe what your company does in a single sentence.

Car Dealership

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chimpare to accomplish?

• Webdesign
• Atractive content
• Functioniality

SOLUTION

How did you find Chimpare?

Online Search

Why did you select Chimpare over others?

High ratings

What was the size of Chimpare’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The cooperation was focused and planned in detail. First we told them what we wanted to achieve and provided some examples. The team from Chimpare understood our introduction to the project well and took 3 days to create the concrete implementation plan. After that, they contacted me to summarise all the details.

They emailed me every day and sent me the updates so I could follow the project every day, of course there were some changes I didn't like but they quickly changed it and adapted it to my needs!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• design
• speed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every day I got an update, I had a very good communication with the team by phone and WhatsApp so I can always ask questions and they always answered well and quickly.

What was your primary form of communication with Chimpare?

Virtual Meeting

What did you find most impressive or unique about this company?

The most unique thing about Chimpare is that they offer many ways to communicate, via email, phone or WhatsApp and this is good for customers like me because I can easily stay in contact with them even when I am on the road!

Are there any areas for improvement or something Chimpare could have done differently?

I don't know much about programming or creating websites so I can't say anything in that direction.

BACKGROUND

Please describe your company and your position there.

I am the owner of 24h Rohr & Kanal Hilfe GmbH. We are a company that has been operating for 20 years. We do canal and pipe cleaning

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chimpare, and what were your goals?

Our old website was too old and not well optimized, so we need someone to create new website. Our goal was to get more customers via internet because we were not well present on google search at all

SOLUTION

How did you select this vendor and what were the deciding factors?

Chimpare was recommended to me by my friend because he worked with this company and was very satisfied. That is why we have decided for Chimpare

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have told Chimpare that our website is too old and that we need to optimize and improve the website because we are not getting visitors to our old site. They told us what we can do and improve the website so that we are much more present. We are old fashioned and only know that the website is made via wordpress

How many people from the vendor's team worked with you, and what were their positions?

We were in contact with project manager and a website developer who also made the website for us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the website was created we got 5 calls about the website after one week in the test phase. We were surprised because until then we have not received any calls and work over the internet.

Describe their project management style, including communication tools and timeliness.

We communicated via skype three times a week. We were always up to date on what they were doing and what they could do better. We liked that because we do not have a good knowledge when it comes to internet presence.

What did you find most impressive or unique about this company?

The best thing was that Chimpare helped us achieve the website we exactly like. Our friends are also happy with the website and how the website is simple and transparent.

Are there any areas for improvement or something they could have done differently?

No, everything was very good and correct

BACKGROUND

Please describe your company and your position there.

I am the CEO of a solutions-based company that provides customizable experiences for job seekers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chimpare, and what were your goals?

We hired Chimpare and her extremely talented and dedicated team to develop and continually evolve our SAAS platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already knew that these engineers were known for their intelligence and innovative thinking. Chimapre was able to demonstrate to us the quality of talent available, as well as their strong processes and communication, which made our decision very easy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Chimpare provided comprehensive development services for our project and platform. Starting with exploration and scoping, system architecture, development, testing and continued devops.

How many people from the vendor's team worked with you, and what were their positions?

1x PM/BA, 4x full stack engineers, 1x QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In our local market, we would never have been able to achieve the level of development capacity we needed. Partnering with Chimapre has given us the opportunity to work with extremely talented and dedicated teams that we would not have had otherwise.

Describe their project management style, including communication tools and timeliness.

Our project had a lovely young project manager who was/is very thorough when it comes to paying attention to details and asking the right questions. Our business experts are always very closely involved in the development work through liaison with the project manager. Risks are always identified and addressed at an early stage so that we are always aware of any implications and there are no surprises.

What did you find most impressive or unique about this company?

We are impressed with the quality of the work, the depth and breadth of communication, and the way the development team takes ownership of their work.

Are there any areas for improvement or something they could have done differently?

None of the top of my head.

BACKGROUND

Please describe your company and your position there.

Our company deals with online marketing and B2B consulting

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chimpare?

We have hired the company Chimpare to build an online platform for our services with a full package from development, content creation to marketing and video editing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got the company as a recommendation from our business partner who tested the services of Chimpare before us and was equally satisfied. The decision factor was the recommendation of our business partner and the most important reference!

Describe the project in detail and walk through the stages of the project.

We wanted an online platform in the form of a desktop website or a mobile app. This should present our products and services professionally, with a good overview of the services, about us, about our company our references and successful projects that we have already implemented. Professional texts should be written, with a good FONT, so that internet users can easily read and understand our message.

The platform should be designed as a sales funnel and a video introduction should also be created to better inform the user. The graphics were also very important to us, we put a lot of emphasis on making the platform modern and clear! The work was done in two phases, the first phase was the creation of the content (texts, graphics, video material), the second phase was the development of the platform and the important functions.

How many resources from the vendor's team worked with you, and what were their positions?

We had two interlocutors, a web developer and an content creator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, of course! We have received more customer inquiries via our online platform and gained more new customers. Customers have told us that they were interested in us after visiting our Internet platform and seeing our services and qualities for themselves.

How effective was the workflow between your team and theirs?

The workflow was smooth and relaxed, it was not exhausting to work with them, it was a lot of fun and at the end we were happy because they satisfied us!

What did you find most impressive or unique about this company?

It was enjoyable to work with the Chimpare team!

Are there any areas for improvement or something they could have done differently?

They did the job really well, me and my team are satisfied, but we don't know where to make suggestions for improvement, but I'm sure that's just because I didn't think about it!

BACKGROUND

Please describe your company and your position there.

We are a car dealer, we buy used vehicles and sell used vehicles in germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chimpare?

We have hired this company to create a custom website for us that fits our needs and requirements of our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

I asked my friends and acquaintances who did the work for me and they referred me to this company.

Describe the project in detail and walk through the stages of the project.

I saw a website at my friend's house and asked him who made it for the. He put me in contact with the company chimpare, he gave me the email address and phone number I should contact and say that he has referred me to the to create a suitable website for me. I did that and got in touch with them via whatsapp first. They showed me some examples of websites for my industry, I chose the right design which was quite ok for me and requested some customizations which the team of chimpare also implemented.

How many resources from the vendor's team worked with you, and what were their positions?

I have been in contact with a lady all the time who introduced herself as a web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes I can, many of my clients who have come to me have done so through my website, as many surf the internet mostly through cell phones these days, the website is well optimized for cell phone users and they have also booked an appointment. I have 20% more appointment bookings via the Internet or via the website than before!

How effective was the workflow between your team and theirs?

The work was done very efficiently, it was fluent and coordinated between both sides.

What did you find most impressive or unique about this company?

They know the work well, for example when I told them what I needed, they instantly recognized my needs and proposed perfect solutions that were much better than I initially thought.

Are there any areas for improvement or something they could have done differently?

Maybe just some little things like not going into so much detail because not everything has to be done perfectly like the colors and stuff like that that really wasn't that important to me what colors to use

BACKGROUND

Introduce your business and what you do there.

I am the founder of a social dog-walking application that’s based in the UK. We help people connect with each other based on their fitness, physical abilities, walking preferences, and the breed of their dogs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chimpare?

We hired Chimpare to design and developer our mobile app.

SOLUTION

What was the scope of their involvement?

We had a number of initial consultations with Chimpare and the technical director. We exchanged conversations through a freelance website and Zoom and eventually came to an agreement. They then created the project scope while I put together a PowerPoint presentation regarding the app’s UI/UX. Unfortunately, our preferences and guidelines were disregarded along the way as Chimpare had created their own UX design for our app.

The project was going well, initially. They acknowledged our concerns and discussed matters with us regularly through Skype. However, our conversations started to diminish after we paid our initial milestone. They started sending us designs for the app, and we had to constantly get back to them since our specifications were not being followed. 

Our communication continued to deteriorate since they outsourced the work to various overseas developers. When we started voicing our concerns, they distanced themselves from us and stopped responding in a timely manner. We constantly had to chase them for updates. It came to a point where the technical director completely ignored all of our concerts.

When we informed Chimpare we were going to part ways with them and that we weren’t going to invest any more money into the project, the technical director terminated all conversations with us. At that point, we still had standing concerns and had not yet received all of our intellectual property.

What is the team composition?

It’s hard to put an exact figure on how many employees they have. I initially believed they were a larger company, but it seems as though they only have two people who are invested in the business. They outsource a lot of their work to freelancers around the world.

We didn’t even have a dedicated point of contact, and the project manager was switched out many times throughout the process. When we had concerns, we would go to one person only to be dismissed and told to go to another. No one really took true ownership of the project.

How did you come to work with Chimpare?

I came across them through Upwork. Chimpare showed us their customer reviews on various sites, and we were sold. We also liked that they were based in the UK, since we’ve had issues with our previous overseas freelancer. However, they ended up outsourcing the work all the same. They didn’t clarify who would be working on the app when I asked.

How much have you invested with them?

We initially agreed on $11,500, but I ended up paying about $14,000 in total. 

What is the status of this engagement?

The original engagement began in May 2021 and ended in March 2022. It took us some time, but we finally terminated the contract in February 2022, and stopped all conversions six weeks later, when we got everything that we needed from them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This has had a detrimental effect on our business, and we’ve experienced a lot of financial and emotional hardship. Our new developer has highlighted 30 different problems with the application, and we’ve spent $5,000 to fix all of the issues that Chimpare created. We anticipate that we will be spending even more, probably up to $10,000, to fix the app to launch standard.

We’ve also lost customers as a result of this project. People who have been very good supporters of ours for some time have lost interest now because we keep pushing back the launch of our app. Even the partnerships we’d planned to make have been affected because we’ve missed certain deadlines and have effectively come across as an unreliable company. 

How did Chimpare perform from a project management standpoint?

We originally had our conversations over Zoom, but we moved over to Skype when those broke down. Chimpare also created so many different WhatsApp groups with so many different people, which made it difficult for us to know who to really speak to. 

Because they were using freelancers, there was no direct communication with us, the clients. Our messages would go to Chimpare and would then be relayed to India-based freelancers, which resulted in our issues and specifications being miscommunicated. A lot of different developers came in to try to fix the problems, but again, they didn’t really understand what the initial consultation was because they were not involved during those early stages. 

The overall customer service was just disappointing because they didn’t take our concerns very seriously. We never got the product that we wanted, and we even had to fight for them to send us all of our intellectual property. 

What did you find most impressive about them?

On the design front, they had produced a very eye-catching application. We understood that what we initially wanted was quite difficult to achieve, but they made many changes to the app to suit our needs. The home screen requires only some minor changes, so their design and presentation are probably the only top factors we would rate them on.

Are there any areas they could improve?

They definitely need to improve their customer service. We constantly had to chase them for any kind of feedback, and they never once reached out to provide regular updates, ask how we were feeling, or offer to discuss our concerns. It reached a point where we were left in the dark and didn’t know what to do. It would definitely help their business to take on feedback and to review if the freelancers they work with have the credentials and experience to facilitate the process.

Do you have any advice for potential customers?

Do your due diligence and research a company thoroughly before working with them. Don’t just decide based on the feedback and reviews that you see on one website. You can always have a bad seed in the grain, and you have to read the feedback to understand the journey people have been through. 

I would also recommend that you look into the size of the company and how long they’ve been trading to get a better feel of the services that they provide. Ask to know more about how the business operates and request samples of their completed projects. Then maybe reach out to their previous to get personal feedback.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce colored contact lens company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chimpare?

Their team built the company's website before I acquired it, and I engaged them to continue providing technical support and site maintenance services.

SOLUTION

What was the scope of their involvement?

Chimpare relies on WordPress and WooCommerce to run our webshop and deploy regular updates. Their team also resolves any technical issues to ensure that our platform is always functioning at its ideal state. 

What is the team composition?

Samuel (Founder & CEO) is our main point of contact, and we’ve worked with two other resources from their team.

How did you come to work with Chimpare?

The company's previous owner told me that they had an ongoing partnership package with Chimpare when I acquired the business, and we decided to maintain the engagement based on that.

How much have you invested with them?

We've spent about £400 (approximately $540 USD) so far.

What is the status of this engagement?

We started working with Chimpare in July 2019, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chimpare is quick to respond to our queries and requests, but I've noticed that it takes them time to resolve downtime. The first downtime we've experienced has been addressed in two days, but the latter one hasn't been fixed until more than a week later. While we're satisfied with the overall site performance, we'll appreciate a more streamlined maintenance workflow.

How did Chimpare perform from a project management standpoint?

We mainly communicate via email. Chimpare is keen on providing detailed guidelines that we can rely on as the project progresses — this helps us determine the necessary solutions that we can contribute to optimizing our platform.

What did you find most impressive about them?

We're most impressed with their team's response time and reasonable pricing.

Are there any areas they could improve?

Chimpare can benefit from a quicker and priority-based approach, especially when addressing crucial site issues and plug-in updates.

Do you have any advice for future clients of theirs?

Be open in communicating your needs and have regular check-ins with their team to guarantee that they're working towards meeting your goals.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a software development company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chimpare?

I had an idea for a mobile app that I wanted to build, so I needed Chimpare’s services. 

SOLUTION

What was the scope of their involvement?

Chimpare developed a mobile app. Their staff and I collaborated in the process. The app was an advanced accounting platform that had a lot of functionality compatible with iOS, Android, and web platforms. 

What is the team composition?

We mainly worked with 1–2 people from their team. 

How did you come to work with Chimpare?

I found them through a vendor directory. 

How much have you invested with them?

We spent about $45,000. 

What is the status of this engagement?

We worked together from September 2018–September 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Chimpare’s work was good. I wrote the program, and their great UI/UX engineers implemented it.  

How did Chimpare perform from a project management standpoint?

We communicated through Zoom and managed the project through Freedcamp.

What did you find most impressive about them?

They were highly professional and bright people. 

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

Put work by yourself. The more work you contribute to the project, the better your final product will be.