Chili Labs

BACKGROUND

Please describe your company and position.

I am the Head of Product of 3S Money

Describe what your company does in a single sentence.

Online multi-currency business accounts tailored to international business needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• Develop a mobile app for executives to manage their business money flow

SOLUTION

How did you find Chili Labs?

Referral

Why did you select Chili Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Chili Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Mobile app UI design based on proposed wireframe
• Flutter development
• QA and project management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent app adoption rate in our existing client base

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chili Labs also takes initiative when managing projects. They are organized, keep tasks on track, and consistently meet deadlines. This reliability and attention to planning show their dedication to delivering excellent results.

What was your primary form of communication with Chili Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really sets Chili Labs apart is their flexible and collaborative approach. They take the time to truly understand their client's business and goals, which allows them to create apps that not only work well but also support the overall business strategy. Their willingness to dive deep into the client’s world makes them more than just a development team; they become a valuable part of the client’s project.

Are there any areas for improvement or something Chili Labs could have done differently?

There were no dislikes in the active development stage, but in the maintenance stage, only drawback I could mention, is that app would be maintained shared across their whole dev team, not necessarily by the lead developer in the active development stage, which might be in the future more efficient.

BACKGROUND

Please describe your company and position.

I am the CTO of The Perfect Workout

Describe what your company does in a single sentence.

Personal training and nutrition coaching

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• Develop and launch a new app for iOS and Android
• Enhance and implement Figma designs

SOLUTION

How did you find Chili Labs?

Referral

Why did you select Chili Labs over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Chili Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided a basic Figma mockup of our desired mobile app. This mockup was missing many of the screens that were needed in the app, and also included a large amount of future work that was out of scope for the initial release. Chili helped us narrow down what should be included in the first release, and helped us scope future releases. 
Chili's designers were able to expand on our mockup to include all necessary screens, error states, and UI elements needed for the app. Our internal marketing team updated our branding guidelines while the app was being developed. Chili was able to quickly adjust the mockup to meet the new brand standards. They also created custom icons that fit the colors and look/feel of our brand. 
Chili made recommendations on UX that deviated from the original mockup but ultimately provided a better experience. Chili's developers were able to take the mockup and create a cross-platform app using Flutter. They regularly pushed code to our company GitHub repo, set up TestFlight to allow our internal team to see progress, and walked us through the app publishing process for Google and Apple.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App was accepted into the Google Play and Apple App Stores. The app has had a 10% adoption rate with our current customers in the first 2 weeks after launch. 4.7% of our current customers are daily active users (DAU) of the app. The app provides several self-service options to reduce workload for our team members. We've seen a drop in customer support call and text volume.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were assigned a PM. The project was managed primarily through Slack and weekly Zoom calls. Chili was flexible in meeting the communication needs and desires of my team, with most communication going through our PM. We faced a significant time zone difference (7 hours) but this never seemed to get in the way of communication. They were quick to respond to any questions, and set clear expectations on when issues would be addressed. Items were completed on time, and often sooner than expected. The project launch was smooth and issue free.

What was your primary form of communication with Chili Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Chili had all the resources needed to fill in the gaps for our project without having to pull in additional vendors. Their communication was clear and friendly, and they were willing to push for improvements to our original mockup.

Are there any areas for improvement or something Chili Labs could have done differently?

Chili required payment via bank transfer. This was easy enough to do through our existing Bill.com account, but credit card payments would've been nice.

BACKGROUND

Please describe your company and position.

I am the Chief Innovation Officer of AS DelfinGroup

Describe what your company does in a single sentence.

DelfinGroup is a Latvian fintech company who is providing consumer lending solutions such as short-term loans, installment loans, and pawnbroking services across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• Create new and fresh design
• Develop mobile app according to design
• Test mobile app
• Deploy mobile app in AppStore and GooglePlay

SOLUTION

How did you find Chili Labs?

From previous projects

Why did you select Chili Labs over others?

Good value for cost

How many teammates from Chili Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Core App Development App Core: Foundation of the app including basic functionality and framework. 
• Themes: Implementation of Dark and Light UI themes. 
• Authorization: Secure login and account management system. 
• Biometric Integration: Incorporating FaceID/TouchID for secure and convenient user authentication. 
• Verification Code: Setup for additional security measures during authorization. 
• Unit Tests: Ensuring the robustness of the app core through rigorous testing. 
• User Interface & Experience General Navigation: Development of an intuitive general menu and contacts view. 
• Communication: Integration of an intercom or chat system for user support. 
• Social Media Integration: Seamless linking to social media platforms. 
• Profile Management: Feature-rich user profile section with personal data management, language selection, and theme toggling. 
• Legal and Informational Sections: Inclusion of Terms & Conditions, Privacy Policy, and FAQ sections. 
• Notifications: System for managing and displaying push notifications. 
• Branch Interaction Map Integration: Incorporating mapping services for branch locations and details. 
• Branch Search and Directions: Enabling users to find and navigate to branches easily. 
• Home and Loan Management Home Screen: Development of a central hub for user activity including a navigation bar. 
• Loan Interaction: Features for applying for loans, viewing payment schedules, handling loan agreements, and managing loan states. 
• Question Support: Implementation of a “Have a question” feature for user inquiries. 
• Financial Tools Calculator: A core calculator feature for financial calculations. 
• Loan Agreement Management: A suite of features for managing the new loan flow, date selection, and other loan-related information. 
• Contract Interaction Contract Management: User interface for viewing and managing loan contracts and payment history. 
• Additional Loan Features: Functionality for managing additional loans and related actions. 
• Localization and Documentation Localization: Adapting the app for different languages and regions. 
• Documentation: Comprehensive documentation covering all aspects of the app. 
• Testing and Release Unit Tests: Extensive testing to ensure the functionality of each component. 
• Release Activities: Preparing the app for launch and public release. 
• Alerts and Empty States: Development of alert systems and empty state screens for a better user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User Engagement and Adoption User Acquisition: Number of new users registering on the app. 
• Active Users: Daily active users (DAU) and monthly active users (MAU) metrics. 
• User Retention Rates: Percentage of users who return to the app after their first visit. 
• Financial Metrics Loan Applications: Number of loans applied for through the app. 
• Transaction Volume: Total amount of financial transactions processed through the app. 
• Security and Reliability Bug and Crash Reports: Frequency and severity of reported issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the standout features of our collaboration with the mobile app development team. They demonstrated exceptional organizational skills and a commitment to timeliness that ensured our project milestones were met as scheduled. The team was highly responsive, adapting to our needs with agility and a solution-oriented mindset. 

Communication was a strong point throughout our engagement; they maintained transparency and kept us in the loop with regular updates, which was greatly appreciated. Their proactive approach to addressing our requirements, coupled with their communicative nature, made for a smooth and effective partnership. In essence, the team's project management capabilities were top-notch, with on-time deliveries and an exemplary response to our needs

What was your primary form of communication with Chili Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set this company apart was their genuine interest in the essence of what we were building. It wasn’t just another project for them; they immersed themselves in understanding the core objectives and the impact our app aimed to achieve. Their engagement went beyond mere development; they were proactive in contributing ideas and innovations that aligned with our vision. 

This collaborative approach, coupled with their creative input, was both impressive and unique. It's rare to find a partner that invests themselves so deeply in your project, and that’s exactly what they did.

Are there any areas for improvement or something Chili Labs could have done differently?

Chili Labs has demonstrated remarkable proficiency in their work, and our collaboration is largely positive. If there's an area where small improvements could be beneficial, it might be in gaining an even deeper understanding of the business aspects of our project. 

While their technical and creative skills were outstanding, further aligning with our business objectives and market strategies could enhance the already great work they do. This is not to say their understanding was lacking, but as with any collaboration, there's always room to grow and evolve. Overall, their performance was impressive, and any potential improvements are just the icing on an already delicious cake.

BACKGROUND

Please describe your company and position.

I am the CIO of Paybis.com

Describe what your company does in a single sentence.

Paybis is a platform which allows customers to buy/sell/store cryptocurrencies, in addition, Paybis provides B2B whitelabel on-ramp/off-ramp solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• Develop MobSDK for B2B On-ramp/Off-ramp solution
• Develop Mobile Application

SOLUTION

How did you find Chili Labs?

Referral

Why did you select Chili Labs over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chili Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cooperation is done using Agile methodology, where Paybis provides a backlog of tasks, which are being regularly groomed and planned into sprints together with Chili. Main goal was to develop MobSDK for B2B products, where Chili are responsible for Front End part (mobileSDK) and Paybis is responsible for backend api.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product went live successfully, now Chili is still involved doing enhancements and maintenance of a product in production.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management is always on a great level, all tasks in Jira are maintained in the actual state, regular releases are done, most of the tasks are completed within anticipated estimates and within the agreed budget.

What was your primary form of communication with Chili Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to communicate, good management, smart and efficient developers, no waste of time, They're always to the point.

Are there any areas for improvement or something Chili Labs could have done differently?

No within the current setup.

BACKGROUND

Please describe your company and position.

I am the Board Member of Balcia Insurance

Describe what your company does in a single sentence.

Balcia Insurance is an international insure-tech company with long-standing years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

Develop from scratch insurance mob app

SOLUTION

How did you find Chili Labs?

Referral

Why did you select Chili Labs over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chili Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are glad to have chosen Chi as our mobile app development partner. Being a disruptor in the insurance industry, we strive for global trends and innovations that allow us and also request improving our core business functions to provide the best for our clients. The scope for the app includes getting to the best solution from scratch, starting with market research, user-centered design, and easy steps of purchasing & subscribing to various insurance products. 

Along with implementing gamification elements and smooth claims functionality, the app has already proven itself as a modern approach for our existing and new clients. Provided by constant challenges from both agency and Balcia and managed by top-notch project management, it is our privilege to see an outcome both parties are proud of. 

To sum it up, the project was successful as it included a holistic approach with highest standarts of used needs, seamless navigation, visually appealing design, and well-though functionality. Balcia sees this channel as driving business growth opportunities and effectively engaging our clients. We are excited to see many of upcoming improvements and innovative ideas to appear in the application soon. Kudos, Chi!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project delivery timeline, no significant bugs discovered, outstanding design &UX, positive feedback from customer about mob app usability, easy scalable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was very thorough and transparent. The partner's response was available 24/7, and additional resources were allocated to launch additional functionality for the app, all while managing to deliver the project on time.

What was your primary form of communication with Chili Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They know what they're doing and have a client-centric approach. They were always ready to execute clients' initiatives without being afraid to suggest different solutions if they might work better.

Are there any areas for improvement or something Chili Labs could have done differently?

To be even more assertive when it comes to our internal project outcome deliveries, as they influence the subsequent development stages

BACKGROUND

Please describe your company and position.

I am an executive at GETIFY

Describe what your company does in a single sentence.

Getify is advance food ordering and pick-up service mobile app

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• front-end development and design

SOLUTION

How did you find Chili Labs?

Referral

Why did you select Chili Labs over others?

Other

How many teammates from Chili Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: 

1. Bug Fixes and Mistake Rectification: 
   • Identified and resolved programming bugs and errors in existing codebase. 
   • Rectified previous mistakes to enhance the overall stability and functionality of the application. 
2. UI/UX Design and Algorithm Development for Home Page: 
   • Developed a visually appealing and user-friendly UI/UX design for the home page of the app. 
   • Created an intuitive user experience that ensures seamless navigation and interaction. 
3. Front-End Programming for Home Page: 
   • Implemented the designed UI/UX for the home page using Flutter. 
   • Collaborated closely with backend specialists to integrate front-end functionality with backend APIs. 
   • Ensured effective communication between front-end and backend systems for seamless data exchange. 
4. Performance Optimization: 
   • Worked in conjunction with backend specialists to optimize the overall performance of the home page. 
   • Analyzed and addressed performance bottlenecks to achieve fast loading times and smooth user interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app development was in line with the set goals, and the app worked as confirmed and per the provided design. Substantial improvements were made to the app after we began our cooperation with Chili Labs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Strong project management skills, ensuring timely completions and proactive communication.

What was your primary form of communication with Chili Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They effectively plan their tasks, meet deadlines consistently, and communicate proactively when facing challenges, suggesting their ideas for improvement of the app performance metrics.

Are there any areas for improvement or something Chili Labs could have done differently?

no

BACKGROUND

Please describe your company and position.

I'm a manager at Klix

Describe what your company does in a single sentence.

Klix is a one-stop-shop where merchants can get all e-commerce payment methods with only one integration. We provide card payments, biggest bank multilink payments and a lending platform where users can sign loans fully digitally within 5 minutes, all while still in merchants' e-store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chili Labs to accomplish?

• To update our existing mobile application with better design solutions.

SOLUTION

How did you find Chili Labs?

• Referral
• Other

Why did you select Chili Labs over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

What was the size of Chili Labs’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On top of mentioned above, Klix also offers users to save card and bank account data in Klix profile. This allows users to pay quicker and more securely. No need to fill in manual data or to share it with the merchant. To maintain a place where to store payment data, Klix users use a mobile application where they can add multiple debit and credit cards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• There were multiple small features added and bugs fixed but the main improvements came from the designer as we had weekly meetings and ongoing design improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We didn't have problems with communication. We mostly used Slack and could get in touch with them at any point of day and get a response within an half an hour of the request.

What was your primary form of communication with Chili Labs?

• Virtual Meeting
• Email 
• Messaging App

What did you find most impressive or unique about this company?

Most impressive was the fact that Chili employees took ownership of the project and tried to suggest improvements wherever they saw them. Other companies would have just done exactly what was requested but, with the help of their expertise, we managed to get better results than expected.

Are there any areas for improvement or something Chili Labs could have done differently?

A backend solution would be a nice bonus, because it would be much easier to operate if everything happened in one company.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a unique pathway to home ownership solution for young renters, that would be likely renting indefinitely. We are looking to solve the housing affordability crisis which is a global problem through innovative technology

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chili Labs?

We hired Chili Labs to undertake an innovative design of our B2C tenant mobile app. Industry and User research and analysis, User interface (UI) and user experience (UX) design and App branding and style guide

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced by Erik G. who is a part of Chili Labs. We are very fortunate we trusted his judgement as the results Chili Labs produced far exceeded our expectations.

Describe the project in detail and walk through the stages of the project.

Planning: We defined the project's objectives, requirements, and scope with guidance from Chili. Chil then identified the resources, timeline, and budget required to complete the project. The team may use Atlassian project management tools (confluence, Jira), slack for constant communication and figma to undertake the design.

Analysis: Chili went far above and beyond to identify user needs, trends, and competition in the Australian market. They confirmed their research with our team along the way. Design: Chili designs screens, wireframes, prototypes, and visual designs for the app. They created a style guide that defines the app's visual identity, including colors, typography, and graphic elements.

How many resources from the vendor's team worked with you, and what were their positions?

We had five people cover our project throughout the process. The main three personnel were; Aleksandra K. (lead designer), Guntis K. (project manager) and Vjaceslavs K. who made a huge effort to guide us through the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have continued to receive positive feedback from all of our customers. What we built as an MVP is definitely not considered an MVP by users because of the sheer quality.

How effective was the workflow between your team and theirs?

We have built strong lines of communications, collaboration, and a shared understanding of goals, roles, and responsibilities. Our weekly meetings were always productive and progressed the project each week.

What did you find most impressive or unique about this company?

Chili had the ability to bring our concept to life. It was far fetch and it had not been done before in this particular space. They were able to successfully bring ideas from other industries as per our vision. It was quite surreal seeing the end product.

Are there any areas for improvement or something they could have done differently?

Nothing we would have done differently.

BACKGROUND

Please describe your company and your position there.

I am the founder & CEO of Evntly, LLC and I am located in New York

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chili Labs, and what were your goals?

My previous developer team company had dissolved and was no longer able to work on my app. They had developed the first version of my mobile application. Chili lab was brought in to work on my app and do a revamp of the UI and UX design.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reviewing over a 100 companies and getting a quote from a few. Chili labs seemed like the more solid company with accredited apps and good reviews. What sold me was that they were able to work within my budget and the previous projects they had worked on.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Originally my app was designed using MVVM Kotlin and Kotlin Multiplatform for releasing the app in both the App and Play store. After having a conversation with Chili they had recommended that I redesign the app using Flutter and Dart. Due to the nature of my redesign concept, Flutter was recommended because Flutter paints the UI pixel for pixel and would work in my use case. Also it would transform the app development process faster and easier for their team.

How many resources from the vendor's team worked with you, and what were their positions?

I was assigned a Project Manager, two front end developers, a designer to fix up any issues that I had with the redesign, 1-2 back-end developers (depending on the scope of the project) and a QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I want to give a big shout out to the team. They worked diligently to create what I presented to them which was the redesign of my app. They are hardworking and have been committed to my project. I think they are as excited as me and it's something that I appreciate. They finished up the app in 7 months and I have received so much excellent feedback for the new redesigned app.

Describe their project management style, including communication tools and timeliness.

The team used slack in which we all communicated through. Everyone had great communication skills and the language that was used was English. I was able to view everything that the team was working on using Jira. It was great to see the things that were in progress, in code review, tested and completed. Everything is documented and can be reviewed. This is something that my old developer team lacked and I'm glad Chili can offer this!

What did you find most impressive or unique about this company?

Their team was great and always up to date with the newest technologies. If they did not know the answers to something they would figure it out. If you want anything from new UI/UX designs, want to clean up your back-end, a clean architecture, or want to start a new project, Chili is the team for you.

Are there any areas for improvement or something they could have done differently?

They're is a time difference between us, but that was no problem. I had learned how to send my messages ahead of time using Slack. Overall the team and I were in sync and delivered exactly what was requested of them and more!

BACKGROUND

Please describe your company and your position there.

I am a Product Owner at Bondora AS. Bondora was founded over 11 years ago in the height of the global financial crisis. This was a time when the world was in need of fair finance and a technological revolution. Today, Bondora has served over 200,000 customers around the world who’ve earned more than €60M in interest.

We make sure everyone can access the world of investing and earn a reliable net return, without all the complexities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chili Labs, and what were your goals?

We wanted to develop a mobile application for out investment product, to make investment experience for our existing and future customers super easy and super convenient.

SOLUTION

How did you select Chili Labs and what were the deciding factors?

We have searched online for the companies which are specializing in native mobile app development. The factors we were looking at: - experience / reviews - cost - team capabilities (front-end, back-end, design) - availability (i.e. when they could start) - location - ideally, the agency should have based in Estonia or nearby (Baltics/Nordics) so we can meet in the office if necessary.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several discovery meetings to discuss our project goals and KPIs. Afterwards, we have provided Chili Labs with the backlog (user stories) and designs, and discussed the estimates. After setting up the formalities, they have started working on the project. The app is being developed for both iOS and Android (native mobile applications).

By now we have been launching the new versions of the mobile application regularly, and the app is used by over 50k of investors.

How many resources from the Chili Labs team worked with you, and what were their positions?

A CPO (Vjaceslavs), 1 developer (additional resources were added if needed - e.g. Senior developer at the beginning of the project), 1 QA. If needed, our internal team was supported with the second opinion from the designer and backend developers. There have never been an issue with the developers' vacations - Slava is managing resources pro-actively.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the app launch in September 2021 we have >50k downloads. Chili Labs integrated Firebase for the tracking, and are reviewing the Crashlitics on daily basis.

Describe their project management style, including communication tools and timeliness.

The whole team is very helpful and knowledgeable, and support you with any request or idea. It is easy to soundboard new items - Chili Labs have a vast experience in mobile development, and can either advise or make a research on any topic. We have changed scope several task (re-prioritized and added new items, based on the customer feedback / our vision) and they always supported us on the changes.

They have adopted the tools we are using for the communication and ticket tracking (Asana, Slack), and processes (Scrum/Kanban mix).

What did you find most impressive or unique about this company?

Chili Labs are highly recommended for the partnership. Experienced, collaborative, agile and flexible. We have also recently started building a mobile application for another project with them, and this means something, right?

Are there any areas for improvement or something they could have done differently?

We had some miscommunication on the designs implementation between Chili developers and our designers in the initial stage of the project - took a bit of time to resolve. A learning for future - involve your Chili PO in all implementation discussions and you won't run into the same issues. Nothing else to add, we are very happy with our cooperation!