What evidence can you share that demonstrates the impact of the engagement?
My measure of success is quite simple, consisting of two key metrics: the first is that we need to have better functionality in the new SaaS solution compared to the iPad solution, and the second is that we need to have a very smart user management system.
In our first tests, our clients loved the new Saas platform. The new platform comes across as very strong and has a great UI/UX. There were no technical issues in the pre-production versions, which showed the quality of Chili Labs' work.
We looked at which sprints were going to be difficult at the beginning of the project, and I’ve tracked the team's progress with those. I find them to be extremely responsive.
Of course, we’ll always come across things we hadn’t thought about, and navigating those hurdles shows the quality and agility of the team we’re working with.
There, I’m extremely happy with Chili Labs, and so are my clients. We have preproduction versions that our clients are actually working with, and we have no technical issues at all.
How did Chili Labs perform from a project management standpoint?
We do everything in Slack and through a series of design tools. We have one project leader, and 90% of my communication is with him. Chili Labs is a young, creative group of people with very structured mindsets.
The team is extremely interested in building an excellent UI. They’re UX-focused, and they combine that with their structured thinking on the backend.
Their project management is very strong, and they do their work on time and within the budget. There are no surprises.
What did you find most impressive about them?
What really sets Chili Labs apart is their teamwork. They work seamlessly together, and there is no ego and no politics. They are creative in their solutions and very responsive. You can see that they have their hearts in everything they do.
As a client, I will envisage how I want things to look, but not everything I’ll come up with is smart or translatable into software. They are very comfortable coming back and telling me when I get something wrong or if there’s a better way to do it.
We talk about it and we move on. This is important to have in a software building team. Without it, we’ll get our mistakes integrated into the software. I like their technical solutions. They produce sound and good-looking UI/UX.
They’re also deeply concerned about the structure of the backend and frontend and about the governance structure of the system — the relationships between administrators and the different levels of users we have in the systems. That’s very important because we work with a lot of personal data.
Do you have any advice for future clients of theirs?
To really get the most out of the partnership, the client needs to be open to constructive feedback. If they’re just looking for a team that will do exactly what they’re told, they shouldn’t go to Chili Labs.
If you are looking for a partner that thinks with you and, in the interest of a better solution, will always give you constructive feedback, you should work with Chili Labs. They are a smart bunch of people who are fun to work with.