World Class Custom Software Solutions

Custom Software Solutions & Expert App Development

Chetu is a custom software development company servicing startups, SMBs, and Fortune 5000 firms worldwide. We provide dedicated developers who are focused on providing results that improve our clients' business and expand their capabilities.

Our specialized developers and custom services ensure a smooth app and software development experience, adding value throughout the process and exceeding expectations.

We are with you from concept to code, providing personal service and global support to your initiatives.

 
$10,000+
 
Undisclosed
 
1,000 - 9,999
 Founded
2000
Show all +
Plantation, FL
headquarters
  • 10167 W Sunrise Blvd Suite 200
    Plantation , FL 33322
    United States
other locations
  • 9850 West Sahara Ave Suite 101
    Las Vegas, NV 89117
    United States
  • 28050 US Hwy 19 North Suite 405-B
    Clearwater, FL 33761
    United States
  • 116 Wilson Pike Circle Suite 251
    Brentwood , TN 37027
    United States
  • 2222 West Spring Creek Parkway Suite 110
    Plano, TX 75023
    United States
  • 1920 Thoreau Drive, Suite 104
    Schaumburg, IL 60173
    United States
  • 8383 Greenway Blvd, Suite 600
    Madison, WI 53562
    United States
  • 1165 Northchase Parkway SE, Suite 200
    Marietta, GA 30067
    United States
  • 14 2288 EL Verrijn Stuartlaan
    Rijswijk, ZH 2288
    Netherlands
  • A-186/187, Sector 63
    Noida 201301
    India
  • A-154 A, Sector 63
    Noida 201301
    India

Focus

Service lines
  • Custom Software Development
  • Web Development
  • Mobile App Development
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Consumer products & services
  • Financial services
  • Gaming
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
Managed services

Portfolio

Key clients: 

Foot Locker, Wild Birds Unlimited, Brookstone, Lab Thru Put, Airguide, Johnson & Johnson, Harvest Trends, StudySuite, Petco, Memorial Healthcare System, Yum!, Conifer Health Solutions, Medadept, IGT, Skypatrol, LiveNation, Olimp, Visa, Siemens

Lisega's Supply Chain Mobile App

Chetu developed a mobile application for Lisega, a  provider of industrial pipe support systems allowing users to price match competitors' products and request quotes for product parameters. 

Reviews

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Voiceover Tech for Automotive Video Firm

"We had to deal with one issue after another and there was no accountability whatsoever. "

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Jan. 2020
Project summary: 

Using Laravel, Chetu, Inc. developed the backend for an automatic voiceover generator.

The Reviewer
 
1-10 Employees
 
Tolland, Connecticut
CEO, Video Application Company
 
Verified
The Review
Feedback summary: 

The poor choice in software by Chetu, Inc. led to the hacking of the database. The team did not meet expectations and wasn’t transparent about their competencies. Their unfamiliarity with the required tools and lack of communication skills made them an unsatisfying, difficult partner. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a firm that creates video apps for the automotive and real estate markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

We started a project that would auto-generate a compelling voiceover when customers were creating videos on the apps. We hired Chetu, Inc. to create the UI for the backend which would allow us to manage this voiceover system.

SOLUTION

What was the scope of their involvement?

They created the backend using Laravel. They recommended this software because it quickly generates frontend screens and connects them to the database. 

What is the team composition?

There were two full-time developers and a project manager.

How did you come to work with Chetu, Inc.?

We noticed their exhibit booth at an automotive conference that we attended. After talking to Chetu, Inc, we decided to work with them because they touted that they were developers with automotive experience. They also told us that they had worked for a lot of other companies at the conference.

How much have you invested with them?

We spent about $10,000 per month for the two developers, which came up to over $100,000 in total.

What is the status of this engagement?

Although the project was only supposed to last three months, we ended up working with them from January 2019-January 2020.

RESULTS & FEEDBACK

Describe the impact this engagement had on your business.

I am most unhappy because through using Laravel, our database was hacked. Due to Chetu, Inc.’s negligence, we had to go offline to recover, making a lot of customers unhappy. Since they had no experience in the automotive industry or using FFmpeg, they were learning on the job and it caused a lot of fumbling around. The engagement was disappointing.

How did Chetu, Inc. address the challenges that arose?

When we raised the issue with them, they took no responsibility for their actions and denied everything. I asked them for compensation because we lost a lot of time and resources, but they just cut off all communication with us. They were incompetent and unprofessional. We had to deal with one issue after another and there was no accountability whatsoever. 

How was project management handled?

The project management was horrible. They promised us a full-time project manager, but we couldn’t even get hold of him when we needed to. When we first started, we had to write down all the requirements because they didn’t do so. Though they provided us with a task list, it didn’t indicate any deadlines. It was only after I made a suggestion that they began using a project management tool. I had to tell them how to do their job.

In what specific areas can they improve?

We had a very hard time communicating with Chetu, Inc. Sometimes, we spent hours trying to explain what we wanted to accomplish. When they finally understood, they were able to do the work, but it was still frustrating.

0.5
Overall Score The worst part was when we were hacked.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    It took over a year when it was supposed to be three months.
  • 0.5 Cost
    Value / within estimates
    It was way over budget.
  • 0.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer
    I’d never recommend them and people should stay away. They were one of the worst companies we’ve ever worked with.

Custom Software Dev for Retail Software Company

"The overall cost is lower than we could have achieved on our own, and the quality is very high."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Chetu, Inc. rebuilt the interface application for a retail software company's legacy solution. They used .NET for the new application and added features.

The Reviewer
 
1-10 Employees
 
Fort Worth, Texas
Will Atkinson
President, CAP Software
 
Verified
The Review
Feedback summary: 

The project remains ongoing, but the client is pleased with the progress so far. Chetu, Inc. provides top-notch development at a reasonable cost compared to hiring an additional developer. Regular communication and clear documentation make for a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a retail POS software company developing solutions for SMB retailers. I am the president of the company, managing sales and strategic direction and software development initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chetu, Inc.?

We had a large legacy software product that we have built over the years and we needed assistance refreshing the POS interface into a new programming language

What were your goals for this project?

We needed to speed up our development time and reduce internal costs while accomplishing a major refresh of our core products.

SOLUTION

How did you select this vendor?

Interviews, recommendations, and reputation.

Describe the project and the services they provided in detail.

Chetu took our existing application and with our direction, built a new version in .NET to bring the application onto a modern platform as well as add enhanced features that we developed.

What was the team composition?

1 developer, 1 manager and 1 project lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project helped us get the refresh done without bringing on an additional senior developer and Chetu helped us do this project much more quickly than we would have otherwise. The overall cost is lower than we could have achieved on our own, and the quality is very high. We also got documentation and supporting structures that would have been difficult to produce in-house.

How was project management arranged and how effective was it?

We had weekly calls and quarterly review meetings. Overall it was effective.

What did you find most impressive about this company?

The speed of bringing a new developer on board to the point that they were producing production level code for us was great

Are there any areas for improvement?

We probably could have used a little more guidance at times on what they needed to proceed, but overall it was very smooth.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy to work with
  • 4.0 Cost
    Value / within estimates
    Much more affordable than an in-house senior developer
  • 5.0 Quality
    Service & deliverables
    Fast development, good flexibility
  • 5.0 NPS
    Willing to refer

API Integration for B2B Language Co

"The weekly calls with the development team were unproductive due to language barriers."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Feb. - Nov. 2019
Project summary: 

Chetu, Inc. was hired to integrate two business management platforms using an API.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Karl Eastwood
Chief Operating Officer, Global Lingo
 
Verified
The Review
Feedback summary: 

After months of work, Chetu, Inc. hasn’t delivered any functioning integrations. Their team provides poor customer service and are difficult to communicate with. Overall, they’re not recommended.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the COO at Global Lingo. We provide B2B language services for the L&D, Market Research and Web conferencing organisations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chetu, Inc.?

SalesForce and off the shelf business management platform

What were your goals for this project?

Integrate a new platform with our business management platform and improve existing integrations.

SOLUTION

How did you select this vendor?

This was a referral after a colleague met the sales rep at DevLearn (an event). Following a pitch which they stressed delivery and customer service was their strong point.

Describe the project in detail.

Initial project was for SalesForce to our business management platform with a secondary platform connecting two systems via API.

What was the team composition?

Project Manager initially based in Chicago but due to incompetence replaced with somebody in Amsterdam Development team based in India.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Terrible customer service and a faceless team who lacks any empathy. Following months of development work (SalesForce and other API connectors) we have ended up with no usable integration and when trying to make complaints not a soul that will listen. I do not recommend you go anywhere near this company. If I could give zero stars I would.

How effective was the workflow between your team and theirs?

The workflow was not effective. I felt the Project Manager assigned did not attempt to understand our needs and why we needed certain things. The weekly calls with the development team were unproductive due to language barriers.

What did you find most impressive about this company?

Nothing.

Are there any areas for improvement?

Every aspect of business from customer relationships through to delivery.

0.5
Overall Score The worst company to work with if you expect a final product or any customer service
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Nothing was delivered
  • 0.5 Cost
    Value / within estimates
    Since nothing was delivered cost benefit is zero
  • 0.5 Quality
    Service & deliverables
    No deliverable. Poor quality project management and zero customer service
  • 0.5 NPS
    Willing to refer
    Never.

Mobile App & Backend Dev for Children's Donation Platform

"Chetu, Inc. didn't provide what was promised within the scheduled timeline."

Quality: 
0.5
Schedule: 
0.5
Cost: 
2.0
Willing to refer: 
0.5
The Project
 
Less than $10,000
 
July - Sept. 2019
Project summary: 

Chetu, Inc. was responsible for developing a donation app for children in need. The app would be built using React Native and feature an admin backend that used Node.js.

The Reviewer
 
1-10 Employees
 
Tel Aviv, Israel
Asaph Sivan
CEO, Fixoul
 
Verified
The Review
Feedback summary: 

Chetu, Inc. couldn't finish the features as expected, and other functions were poorly completed. Rather than Node.js, the backend was built using .NET. Ultimately, a lack of transparency throughout the project soured the relationship.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Fixoul is a company that raising donations for kids in need, users download our app and for each time they pray for a sick/injured, a donation is given in their name by the sick person to kids in need.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chetu, Inc.?

developing an app using React-native language and admin backend platform using Node JS

What were your goals for this project?

Finishing basic features both in the app and the backend

SOLUTION

How did you select this vendor?

Met representatives of the vendor in one of the conferences I attended in Europe.

Describe the project in detail.

the project was a simple one with straight forward goals and a reasonable budget.

What was the team composition?

managing the entire project with daily calls that included all Chetu devs and their project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

real bad, the app was not good because simple features were not completed and other was completed poorly

How effective was the workflow between your team and theirs?

the workflow was poor because their manager didn't provide transparency

What did you find most impressive about this company?

Nothing, the cost was reasonable but because we received a half-backed app, we consider it to be a waste of money

Are there any areas for improvement?

Yes, making sure that there is transparency and when you agreeing on Node Js backend and provide a backend on Net, that's a big NoNo. also, they are refusing to give the project noncompleted code and hold the code as a ransom.

0.5
Overall Score someone needs to investigate this company integrity and professionality
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Chetu, Inc. didn't provide what was promised within the scheduled timeline.
  • 2.0 Cost
    Value / within estimates
    reasonable cost
  • 0.5 Quality
    Service & deliverables
    I used Chetu services and end up with a non-finished project and at the same time, they are holding the code I paid for as ransom. I'm strongly sugges
  • 0.5 NPS
    Willing to refer
    bad experience, that led me to a situation that I literally paid for nothing.

App and API Development for Startup

"The team shifted workers several times and was not effective in delivering something ready for the marketplace."

Quality: 
0.5
Schedule: 
1.0
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$50,000 to $199,999
 
June 2018 - Feb. 2019
Project summary: 

Chetu, Inc started working on a custom software project for a conscientious purchasing startup company.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Founding Partner, Startup
 
Verified
The Review
Feedback summary: 

After the first few months of development, Chetu, Inc began consistently missing deadlines. They changed developers and were not able to deliver on the project requirements, so the engagement was canceled.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of a seed round start up.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chetu, Inc.?

Chetu was hired to develop a mobile app and database that would feed the mobile application, as well as some graphical and UX work.

What were your goals for this project?

To deliver an MVP to begin user testing and proof of concept to the marketplace ASAP.

SOLUTION

How did you select this vendor?

We looked for North American software development companies and they appeared on some of the searches.

Describe the project and the services they provided in detail.

As listed above, mobile app, UX, some graphical work, and dbase to feed content to app.

What was the team composition?

The project was for a number of developers who were billed based on time worked. All of these were overseas, and there was a case manager based somewhere in Florida as well.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Chetu consistently missed deadlines and routinely took longer to perform tasks than the estimates they provided to us upon launch of the project.

How was project management arranged and how effective was it?

There was a twice weekly call to review work done and provide feedback and direction moving forward. To give some credit where it is due, the programmers seemed to try hard, and case manager was pleasant. However, the team shifted workers several times and was not effective in delivering something ready for the marketplace.

What did you find most impressive about this company?

Their marketing and sales pitch was much better than the actual work done.

Are there any areas for improvement?

Honestly in my opinion its a disingenuous and deceitful company. They need to be much more transparent that it is just another outsourcing software company, with the exception that they have a sales office and team of lawyers in Florida.

Had I done better due diligence, I would have seen the lawsuits between them and unsatisfied clients which are public record in the Broward County website. I imagine they also have some satisfied clients or they would be closed by now, but caveat emptor.

0.5
Overall Score in my opinion they misrepresent what you are getting. Per their words, they make no claims to producing good work, only bill for time.
  • 1.0 Scheduling
    ON TIME / DEADLINES
    The first two months they generally made deadlines. Last few months, not so much.
  • 0.5 Cost
    Value / within estimates
    Had we known it as all done in India, there are comparable options available there for less money.
  • 0.5 Quality
    Service & deliverables
    after missing deadlines for 3 months, we cancelled.
  • 0.5 NPS
    Willing to refer
    I would not recommend them.

Mobile App Dev for Pipe Support Manufacturer

"Chetu, Inc. did a phenomenal job helping us provide a solution that’s easy for people to follow."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Aug. 2019
Project summary: 

Chetu, Inc. developed a hybrid mobile app for a pipe support manufacturer. It lets users select the client’s products based on given parameters and includes regional selection and cart functionality.

The Reviewer
 
501-1000 Clients
 
Kodak, Tennessee
Astolf Witte
Director of North American Sales, Lisega
 
Verified
The Review
Feedback summary: 

The app met the client’s expectations and has since expanded in scope. Chetu, Inc. delivered a high-quality solution that balanced user-friendliness with multiple in-depth features. They responded to change requests promptly and were quick to suggest ideas based on their expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of North American sales for Lisega. We manufacture pipe hangers and supports for the power and petrochemical industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

Many power plants and petrochemical plants require replacement parts and hangers that our company can provide. We wanted a platform that would make it easy for a plant operator or maintenance person to size and select a replacement hanger from our stock as needed. 

SOLUTION

What was the scope of their involvement?

This was the first platform of its kind in our industry. No other company in our market has a mobile app like the one Chetu, Inc. has built for us. 

We started with some general concepts of what we wanted this app to look like. We then walked Chetu, Inc. through what data points the platform requires, such as specific loads, movements, and temperatures of pipelines that our products support. The Chetu, Inc. team then built the platform as a hybrid app for both iOS and Android devices.

The app works for two user scenarios. In the first scenario, the user knows the measurements and parameters of the pipelines they’re trying to support. They can enter those data points into the app and receive a recommendation for which product meets their needs along with a quoted price and lead time. In the second scenario, the user doesn’t know those data points, but they do know the brand name of the product their pipeline uses. The app can then recommend equivalent products from our company. 

What is the team composition?

Besides sales and managerial people, we worked with two team members—one full-time—from Chetu, Inc.

How did you come to work with Chetu, Inc.?

I found Chetu, Inc. through an online search. Their website looked appealing, and their references were solid. Based on our initial contact with their team, I felt very comfortable that they could do what we wanted them to do.

How much have you invested with them?

We spent about $80,000.

What is the status of this engagement?

We started working in April 2018 and finished in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chetu, Inc. did a phenomenal job helping us provide a solution that’s easy for people to follow. 

Since we started working together, the solution has expanded its scope from a North American-specific tool to a global platform. We added metric units of measurements and a call functionality that connects users to the nearest office to their location. These are tied to a regional selection tool that lets users choose what region they’re in and adjust their measurement units and call functions accordingly. The platform also has an FAQ section and instructional videos, guiding users on how to install our products.

How did Chetu, Inc. perform from a project management standpoint?

I’m extremely impressed with Chetu, Inc.’s timeliness, speed, and accuracy in implementing our requests and tasks. In one example, I requested a change 45 minutes before our weekly call, and Chetu, Inc. got it done by the time the call rolled around. 

What did you find most impressive about them?

This was a new area for Chetu, Inc. to work in, so it took a bit of time to help them understand our industry better. However, once they got it, Chetu, Inc. had some great suggestions for features to make our app work better. 

For example, we wanted a way to accommodate customers that want to order more than one hanger. Chetu, Inc. created a cart functionality that lets users request costs and lead times for an entire batch of hangers instead of submitting individual requests. We would never have thought of a feature like that, and it made the app more user-friendly.

Are there any areas they could improve?

No, there’s nothing I would say. 

Any advice for potential customers?

Take your time and make sure you are open-minded about the scope that you're trying to cover. Also, try to make Chetu, Inc. a part of your team—you can accomplish so much more with their ideas. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Management Consulting Company

“At the end of the day, we spent half of our budget to get a fraction of the work agreed to.”

Quality: 
2.0
Schedule: 
1.0
Cost: 
1.0
Willing to refer: 
1.0
The Project
 
Less than $10,000
 
July - Aug 2019
Project summary: 

Using a provided task list and extensive documentation, Chetu, Inc. was tasked with refining the features for a CMS.

The Reviewer
 
11-50 Employees
 
Arlington, Virginia
President, Management Consulting Company
 
Verified
The Review
Feedback summary: 

Chetu, Inc. requoted the project after the start date, roughly tripling the initial cost/time estimates. When the client requested higher-level customer service resources, the sales team stopped responding. Ultimately, they failed to deliver and left the CMS incomplete without further development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a small company that has built and operates a CMS.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

We were looking for a development team to clean up some of our software’s functions and build out new features based on our documentation. Since we’d already created the designs on the frontend and detailed requirements lists, we just needed resources to code everything in.

SOLUTION

What was the scope of their involvement?

Chetu, Inc. was responsible for refining our software’s functionality. Our in-house team had already compiled a detailed, multi-page task list of improvements that we wanted to make, so the entire scope of work was already laid out, including prototype mock-ups, established business rules, complete information about the tech stack, and access to all existing code.

There were a number of items that were important to us such as building a dev environment, having detailed user documentation, exporting the entire library, and improving the design. Ultimately, they only finished a few small tasks like putting a close function on our pop-up modal boxes, and they began creating a versioning function that would let users store multiple edits. 

This versioning turned out to be a 17+ day task, which they started when they knew we were unhappy and when we’d already stated our intent to end the project early. Had we had the project plan upfront, we could have focused on meaningful items that could be finished in their entirety and wrapped up before the roll-off date.

In the end, most high-priority tasks were not started, and some mid-priority tasks were left half-finished.

What is the team dynamic?

Chetu, Inc. operates by having a sales rep handle the customer service while the technical team handles the development. Once I realized that they’d changed their quotes, I requested several times to speak to a manager instead of the sales rep, but no one ever got back to me.

How did you come to work with Chetu, Inc.?

A member of our staff found them. For a year, their account manager pestered me with calls. He eventually caught me during a time when we really needed a vendor, so I listened to his pitch.

He said that they would be dedicated to the project, working overtime and doing anything that we needed to meet our agreed timeframe. Once the actual project got underway, the estimates changed, and it actually took them longer to do certain tasks than quotes from other companies.

How much have you invested with them?

We spent around $4,000 with them. 

What is the status of this engagement?

The project lasted from mid-July–mid-August 2019. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Five days into the project, we had a status call that showed very little progress had been done. They hadn’t shown me a complete project plan yet to go over the assigned resources, task list, or prioritization. That’s when they told me that they hadn’t written one and would need another week to do it.

The new plan listed the project at $26,000 with a six-month timeline. Some tasks would now take 17–18 days to complete. At that point, I decided to end the contract.

From there, they pressed us to give a two-week notice at an additional $2,200, which was ridiculous considering it was their error in judgment about the schedule in the first place. However, at that time, they had begun the versioning task and were midway through it. 

I figured if I had to spend an additional $2,200 to get halfway through a task, then I’d rather spend a full $4,000 to just finish that section before doing a roll-off. That way, it would be a natural stopping point. The sales rep initially agreed to this but then two days later reversed his position and said we needed to terminate on the previously given two-week notice date.

Now, I spent so much money, including a two-week notice, but am only getting a half-finished product. I’m not sure if another developer can pick up from where Chetu, Inc. left off.

How did Chetu, Inc. address the challenges that arose?

Our sales rep stopped responding to me when I said that I wanted to end the project in a place that makes sense. After I requested to speak to his manager, I never heard from him again. I’ve called Chetu, Inc. four times to ask for a manager, and they’ve taken down my contact information but wouldn’t call me back. Eventually, I got the manager’s info and called/emailed him, but he never responded either. 

Describe the impact this engagement has had on your business.

At the end of the day, we spent half of our budget to get a fraction of the work agreed to. We actually can’t use our platform right now because they’ve added functionality without finishing it, creating some dead ends in the workflow.

How was project management handled?

Before we started, I had an initial sales call to discuss our project. Then, I had a second call with the technical team to go over the scope of work and get price/timeline estimates. 

They put together the original quote after a week, giving us an $8,000–$10,000 price point with an eight-week timeline. Some of the items on our list were estimated to take around five days each. The technical team actually said that this project size was too small for them, so they weren’t going to take our project. 

However, our sales rep said that they would take the project anyway, stressing that they could kick it off immediately (which was not the case). He hounded me to sign the contract and put up an unusually large deposit upfront, which was about half of the project cost. 

Apparently, they don’t scope out a proper plan until after you sign the contract, so the initial quote wasn’t legitimate. 

Is there anything that the vendor did well or that you would consider a strength?

It’s hard to know for sure since the project was so difficult all the way through, but their technical team was responsive. The technical team also does a good job on daily reporting. I do believe they might have people on the team who can code well, but that doesn’t amount to anything if their project managers don’t have better business practices.

In what specific areas can they improve?

If I could sit down with their CEO, I’d tell them that their number one priority should be to write out the scope of work and have the client agree to it before development starts. That’s the industry standard, and it helps avoid situations like ours.

Had they told me that the project would cost $26,000, I might have worked with them or considered another vendor. But they wouldn’t have burned a bridge with me. 

In fact, they could bill clients for the time it takes to scope out the project in detail because that documentation is a deliverable. By not doing that, they’ve basically locked their client into a four-week contract: the first two are spent building the plan, and the next two are for the roll-off. It’s a bait-and-switch that burned our bridge immediately.

What advice do you have for clients with similar needs to yours?

Getting involved with a company when they’re not confident in their own budget and timeline quote is a huge amount of risk that’s unusual in the marketplace. If you’re comfortable with that, then consider moving forward.

I’d also recommend having a manager from the start. Your salesperson will hound you nonstop when it comes to the contract or invoice, but they’ll ignore the customer service side. Having a plan in place to ensure that you’re getting what you’ve agreed to is crucial.

1.0
Overall Score I would have preferred to handle this with their management rather than posting a review, but this is the only way I can be heard.
  • 1.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was the whole problem.
  • 1.0 Cost
    Value / within estimates
  • 2.0 Quality
    Service & deliverables
    Their tech team is a 3, possibly higher had this project been estimated and executed correctly. Their sales rep and non-responsive management are a 1.
  • 1.0 NPS
    Willing to refer

Custom Dev Projects for Conveyor Equipment Company

"I don't have anything negative to say."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
June 2016 - Ongoing
Project summary: 

Chetu, Inc. manages custom dev projects, including a web-based configurator and platform to create bills of materials. They follow project requirements and provide other dev services. 

The Reviewer
 
11-50 Employees
 
Bell Buckle, Tennessee
Chris Ray
Purchasing Manager, Talos Engineered Products
 
Verified
The Review
Feedback summary: 

Chetu, Inc. does quality work at a fair price, making them a valuable partner. They work quickly, finishing most tasks within a week or less. Unique to their culture, they solicit feedback to make sure they’re meeting expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager for Talos Engineered Products, a company that designs and manufactures conveyer systems for courier delivery services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

We needed a partner to develop a web-based configurator platform to create our customers’ conveyors and bills of materials.

SOLUTION

What was the scope of their involvement?

Chetu, Inc. provides IT services, developing our programs and different projects. We gave them the scope of work, which was essentially the configurator to build conveyers. They took those specs and created the platform, which we currently use with our customers.

What is the team composition? 

We work with three people. 

How did you come to work with Chetu, Inc.?

A colleague recommended them, and their price was good, so we hired them.

How much have you invested with them?

We’ve spent $1.3 million. 

What is the status of this engagement?

We partnered in June 2016, and the work is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been able to accomplish anything we’ve asked of them, including fairly large change requests.

How did Chetu, Inc. perform from a project management standpoint?

We have conference calls twice a week and use Trello to submit tickets. They do their work quickly, finishing most tasks within 1–7 days.

What did you find most impressive about them?

They communicate well and keep us updated on their progress. Unlike many other firms, they ask for feedback and want to make sure we’re happy with the quality and speed of their work.

Are there any areas they could improve?

I don't have anything negative to say.
 
Do you have any advice for future clients of theirs?

Clearly communicate what you want. They’ll do just what you ask, so make sure you’re detailed.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for the Event Planning and Destination Industries

“They’re highly responsive and engaged in our project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

Chetu, Inc. built a customized CRM tool, implementing various modifications and technical requirements. They currently maintain the tool and add new features, as requested.

The Reviewer
Managing Director, Event Planning and Destination Industries
 
Verified
The Review
Feedback summary: 

Chetu is proactive and professional, holding regular meetings to provide project updates. The team still does great work with few problems, and consistently addresses issues in a timely fashion. End users love the product, saying it’s easy to use and meets their needs. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a managing director for the CRM software Chetu is developing to customize a software solution for the event and destination management industries. My role is to sell the software and manage the development of the software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

As we looked into the different requirements and modifications we wanted to implement in our CRM tool, we realized it would be more cost-effective to have a partner create our own customized one.
 

SOLUTION

What was the scope of their involvement?

Chetu, Inc. built a customized CRM tool, using systems like an SQL server database. They finished building the product and now regularly make modifications and add new features as we grow.

What is the team composition? 

We work with a project manager, a developer, and an account manager.

How did you come to work with Chetu, Inc.?

Our owner met them at a conference.

How much have you invested with them?

We’ve spent more than $50,000.

What is the status of this engagement?

We’ve been partners since December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received a lot of positive feedback from our end clients, saying the CRM tools gives them easy access to the data they need for analysis and strategic decision making. They appreciate that they can access the tool from anywhere and that it provides a quick view of financials.

How did Chetu, Inc. perform from a project management standpoint?

They’re diligent, and we have weekly status calls. We also communicate frequently via email and use Trello to manage tasks.

What did you find most impressive about them?

They’re highly responsive and engaged in our project.

Are there any areas they could improve?

Sometimes there are minor communication issues, but it’s never been anything too serious.

Do you have any advice for future clients of theirs?

They’re a great team that’s extremely professional, so collaborate closely with them to optimize the partnership. Also have a solid process for documenting and following the project status.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Event Logistics Management Platform

“Compared to independent contractors that we’ve worked with, Chetu is significantly more reliable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
Project summary: 

Chetu provides full-service web development for an event planning software, which involves working on the front- and backend, designing the UX/UI, and preparing for an upcoming product launch.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Hugo Hellberg
CEO, EventWaves
 
Verified
The Review
Feedback summary: 

While the platform has yet to launch, alpha testers have responded enthusiastically to the UX/UI. Chetu’s team is well organized, allowing them to seamlessly onboard new members. Their impeccable communication, punctuality, and technical skill have positioned them for a long-lasting engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company called EventWaves that caters to the meetings and events industry. Our audience includes meetings and events professionals, both on the planning side and the hotel side.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chetu, Inc.?

We were trying to identify a team of developers that could build our cloud-based event planning platform. While our competitors generally looked at registration/ticketing technology and on-site experience apps, we wanted to focus more on the planning aspects such as communication, collaboration, and logistics. As a result, we needed resources who could provide full end-to-end development.

SOLUTION

What was the scope of their involvement?

They initially developed a few modules, building the backend system and setting up the database management structure. We wanted to make sure that they accurately converted our ideas into a specific theme, so we handled the mockups for the first year and a half of the engagement. They would then use our mockups to design the UX/UI and develop the frontend. Eventually, they brought on a UI designer who now handles the design, so we no longer have to provide those specific details. They understand what we’re looking for and can adhere to our vision.

Currently, we’re preparing to launch the platform in October, so we’re working to enhance the browser experience and finish development. Our software allows users to manage their agendas and facilitates coordination between vendors and venues. In addition to tracking setup needs (e.g., food and beverage, audio/visual, on-site logistics), the platform also offers more traditional services such as a website builder that helps organize speaker content, sponsors, and more.

What is the team composition?

They’ve assigned three full-time developers whom we pay on a contractor-basis. Additionally, there are also two part-time resources: a team leader who oversees the developers and an account manager.

How did you come to work with Chetu, Inc.?

I met them over two years ago at a trade show where we discussed our needs. After extensive research, we decided that they were a perfect fit.

How much have you invested with them?

We’ve spent between $220,000–$240,000 thus far.

What is the status of this engagement?

Their work began in the first quarter of 2016 and is ongoing. We’re planning for an October 2018 launch and will eventually introduce ticketing and registration features next quarter. We’re also looking into developing native mobile apps.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While we haven’t launched yet, the platform is live and running well. We have a few alpha users who’ve provided positive feedback. Furthermore, we’ve talked to numerous groups to try to identify our platform’s pain points, and they’ve all agreed that we’re going in the right direction. Although many platforms quickly become hard to navigate, we’ve focused extensively on the UX/UI, which has received universal praise.

How did Chetu, Inc. perform from a project management standpoint?

They excel at tracking their progress. Every day for two years, we’ve received a daily report that breaks down all of their accomplishments so far. This makes it easy to see what they’ve completed and gives us an idea of their trajectory. They also provide a monthly project management plan to update our status. In terms of communication, we use Trello to converse, send mockups, and manage sprints.

What did you find most impressive about them?

I’m thoroughly impressed by their team structure; even with a single developer, there’s always a team leader from the U.S. or India and an account manager based in the U.S. As such, if we ever need to change a developer or leader, there are always two other resources who are fully aware of the project scope. They’re able to bring on new personnel while ensuring a smooth transition.

Compared to independent contractors that we’ve worked with, Chetu Inc. is significantly more reliable. They’ve continued to produce consistent results year over year. As a large company with over 1,500 developers, they’re able to provide any type of service necessary. In our case, it makes sense to have a full range of services on hand, and their diverse skills make them an ideal long-term solution.

Are there any areas they could improve?

Overall, it’s been fantastic. Our platform looks sharp, and they've been able to resolve most of my inquiries. That being said, it would be nice to get more proactive suggestions and ideas on where we could go with the platform.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always timely on calls and rarely have any delays. If something comes up, they’re quick to communicate with us.
  • 5.0 Cost
    Value / within estimates
    Compared to other competitors, they’re a great value.
  • 5.0 Quality
    Service & deliverables
    They’ve been fantastic, but we would appreciate if they provided more suggestions and ideas.
  • 5.0 NPS
    Willing to refer
    I’ve probably referred them to about 10 other clients already.