What evidence can you share that demonstrates the impact of the engagement?
While we haven’t launched yet, the platform is live and running well. We have a few alpha users who’ve provided positive feedback. Furthermore, we’ve talked to numerous groups to try to identify our platform’s pain points, and they’ve all agreed that we’re going in the right direction. Although many platforms quickly become hard to navigate, we’ve focused extensively on the UX/UI, which has received universal praise.
How did Chetu, Inc. perform from a project management standpoint?
They excel at tracking their progress. Every day for two years, we’ve received a daily report that breaks down all of their accomplishments so far. This makes it easy to see what they’ve completed and gives us an idea of their trajectory. They also provide a monthly project management plan to update our status. In terms of communication, we use Trello to converse, send mockups, and manage sprints.
What did you find most impressive about them?
I’m thoroughly impressed by their team structure; even with a single developer, there’s always a team leader from the U.S. or India and an account manager based in the U.S. As such, if we ever need to change a developer or leader, there are always two other resources who are fully aware of the project scope. They’re able to bring on new personnel while ensuring a smooth transition.
Compared to independent contractors that we’ve worked with, Chetu Inc. is significantly more reliable. They’ve continued to produce consistent results year over year. As a large company with over 1,500 developers, they’re able to provide any type of service necessary. In our case, it makes sense to have a full range of services on hand, and their diverse skills make them an ideal long-term solution.
Are there any areas they could improve?
Overall, it’s been fantastic. Our platform looks sharp, and they've been able to resolve most of my inquiries. That being said, it would be nice to get more proactive suggestions and ideas on where we could go with the platform.