This review was updated by the client on August 4, 2020. The original star ratings were:
Overall - .5
Quality - .5
Schedule - .5 (It took over a year when it was supposed to be three months.)
Cost - .5 (It was way over budget.)
NPS - .5. (I’d never recommend them and people should stay away. They were one of the worst companies we’ve ever worked with.)
New content is below:
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Chetu?
We brought Chetu on for backend development of a voiceover generator.
What is the status of this engagement?
The project is completed. It wrapped up in mid-June 2020.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Before, we worked with two developers and a project manager. They put additional resources into the project, so we worked with three different developers that were more senior. Because they were more experienced, they were able to finish the project faster. They also implemented a project task list and worked with us to follow that more closely.
How did Chetu address the challenges that arose?
They didn’t do a very good job with project management, and their work took a long time because they didn’t provide the correct resources. However, what’s important is that they took corrective measures. They were willing to come to the table and try to rectify the situation, which allowed us to finally finish the project. It would’ve been very disruptive for us to find another development firm to pick up the work.
What evidence can you share that demonstrates the impact of the engagement?
The project just wrapped up, so we don’t know what the business impact will be, but we at least have something that we can use.
How did Chetu perform from a project management standpoint?
Previously, there was basically no project management. They didn’t adhere to or follow a project task list.
The project management vastly improved, and they also put in three people rather than two who were more experienced. They put a certified project manager on the project. They didn’t charge us more for these changes.
They used Microsoft Project to create all of the task lists. They created a timeline of when each task needed to be finished, and they adhered to it, which allowed us to finish the project.
Are there any areas they could improve?
I’m happy with the end result; I just wish it was done in this way to begin with.