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Web Solution Specialists

4.8
23 reviews

Cheeky Monkey Media is a troop of digital experts helping our partners create, execute, deliver and market kickass digital experiences. The monkeys believe in a world where every organization has the power and confidence to share their identity and strengthen their business online - Simply. Effectively. Thoughtfully.

For over a decade now the monkeys have helped our clients solve more than 100 website, design, marketing, and search engine optimization challenges. 

We’ve spent more than 200, 000 hours helping clients kick some serious monkey butt online. Of course, every spacialist on our team has loads of experience outside of Cheeky Monkey Media too.

We figure that we’ve spent

  • more 100, 000 hours working with Drupal
  • more than 50,000 hours working with Wordpress
  • more than 25,000  hours designing fun and informative graphics and layouts
  • more than 35,000 hours creating and executing innovating and engaging marketing strategies

What We Are About

  • we believe designing, developing and marketing websites can be fun
  • we belive simple elegant solutions can solve complicated business challenges
  • we believe open, consistent, and curious communication make successful web projects
  • we believe technology (a.k.a geek speak) can be translated into english
  • we believe in growing from our mistakes and building on our successes
  • we believe our success is defined by our employee and client successes
  • we belive in keeping our promises to our clients
  • we believe our clients can leverge the web for business success
READ MORE...
 
Undisclosed
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Kelowna, Canada
headquarters
other locations

Portfolio

Key clients: 
National Hemophilia Foundation Gordon Food Services University of British Columbia Independent Schools Association of BC Simon Fraser University Corban University Brandman University Eye Recommend Access Pro Bono Environmental Law Institute BC Wine Grape Council Souls Grown Deep Wenco Mining Systems Carmanah Technologies Corp. Big White Ski Resort Nature Canada VolunteerMatch AggData
ELI Continuous Website Maintenance, Enhancement, Innovation & Integration Image

ELI Continuous Website Maintenance, Enhancement, Innovation & Integration

The Situation

When they first contacted Cheeky Monkey Media, the Environmental Law Institute was in need of a significant design update. Not only had the aesthetics of the web site begun to age, but the navigation of the site had become troublesome. Originally, the Drupal 6 site they were using was adequate to their needs. However, as time went on, and more information was published to the site, the

…
general flow and usability suffered. Articles, information, and publications were difficult to search and find, and this left ELI users with a poor browsing experience. With so much of the organization's work involving events, publications, and learning materials, it was exceptionally important for the group to get a handle on the site design and information architecture.

The Solution

Though the look and feel of the site was ELI’s primary motivation when engaging in their RFP process, it became clear in the early stages of the project that significant work needed to be initiated to organize not just the navigation, but the overall organization of topics, article types, and information. Cheeky Monkey Media set to work on a full scale card sort procedure that allowed ELI to clarify topic “buckets” that could then be used in the development of an intuitive and efficient Information Architecture. From a well-organized IA, to the completion of wireframe layouts, the strategy and user flow through the site was planned for optimal user experience. With design concepts based on solid strategy, the creative team was able to put together an engaging, professional and sleek look for the Environmental Law Institute that encouraged visitors to browse and review the site, but also locate specific information easily.

Since the completion of this project we've continued as a valued expert practitioner for their website needs:

  • We maintained and enhance their Drupal 6 site past D6 end-of-life
  • We built a Drupal 8 base install theme or upstream for their eventual Drupal 8 migration project, and used it ro quicklt spim up other Drupal 8 sites for their organization
  • We migrated the entire site and associated sites on D6 to D8

 

Read more...
Website Redesign - Wenco Image

Website Redesign - Wenco

The Situation

Before the redesign, Wenco’s homepage had a bounce rate of over 50%. That means over half of their potential customers left the website before they even see anything else! That’s a big problem.

Improving their bounce rate and pages per session were the two top goals Wenco had for their new site. According to SEMRush pages per session is the third most important ranking metric on Search Engine Result Page

…
(SERPs), with bounce rate being the fourth most important. This meant it was paramount for us to improve those numbers.

 

The Solution

To determine the most important design decisions we developed landing pages and conducted multiple A/B tests to find the “sweet spot”. On these pages we tested copywriting styles, messaging, call to action placements, and more.

Test results in hand we could then make decisions, backed up by data, about how to use each page element to meet Wenco’s goals. We found that even tiny tweaks and subtle switches to the content could impact that number by almost 15%! Now we’re getting somewhere!

Moving forward, we used compelling visuals, intuitive navigation, and clear messaging to build a great Wenco web experience. So good, in fact, that we were able to change the bounce rate from over 50% to under 28%.

Before the redesign, Wenco’s homepage had a bounce rate of 50.15%. After the redesign, we measured a bounce rate decrease of 36.21%, with the final resulting homepage bounce rate being 27.9%.

The average number of pages viewed per session increased by 33.75%, with the average session lasting 67.14% longer than before!

Not only were we able to decrease their bounce rate, increase the pages viewed, and increase the time spent on those pages, we also decreased the average page load time by 16.2% and the average page download time by 23.1%. Now that’s efficient!

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SportMedBC Image

SportMedBC

The Situation

SportMedBC is an organization comprised of sports medical and paramedical practitioners, with the mission to promote leadership, public awareness and education in sport health. Before engaging in their website redesign, the site was an amalgam of pieces that were integrated to add functionality while keeping overhead and expenses low. The result was a site that presented navigation challenges to users, and made

…
it difficult for staff to manage. Built on an older version of Drupal, the site had expanded far beyond the usability threshold, and it was time for a full scale renewal. The Solution

By upgrading the site to Drupal 7 and its improved administrative themes, Cheeky Monkey Media was able to alleviate many of SportMedBC’s web management issues. More than just upgrading to D7, the site saw a significant upgrade as Ubercart – a Drupal eCommerce module – was phased out in favor of Drupal Commerce, an updated and improved online shopping platform. With this in place, the site was made easier for users looking to register for courses and programs, as well as for those just seeking to purchase items.

Through the methodical application of Cheeky Monkey’s strategy & planning phases, the resulting layouts and site structure were far more in tune with SportMedBC’s audiences, while ensuring that important content and information was easy to find. At the end of the day, Cheeky Monkey Media helped SportMedBC breathe a little more life and vigor into a site that had hit the runner’s wall.

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Branding DrupalCon Image

Branding DrupalCon

The Situation

It’s a glorious situation when a client is so happy with the Monkeys that they ask us to be part of another project. It’s even more fun when you’re able to follow up a development heavy project with one that allows the creative design team to show off their talents.

On the heels of the Drupal Job Boards project, the Drupal

…
Association again turned to Cheeky Monkey Media to help design the branding for the 2015 North American DrupalCon in Los Angeles. Having already impressed with pure development and programming skill, the Monkeys were more than excited to showcase their creative talent as the designer for one of the largest Drupal events of the year. The Solution

As the Drupal Association was focused on ensuring the success of DrupalCon Amsterdam, the creative design team was eager to begin initial concept development. Upon selection as the partner of choice, the Cheeky Monkey team dedicated significant time and energy to brainstorming potential themes, logos, and colors. By taking steps in advance, the Monkeys ensured that the project could really catch fire when Association staff were finally able to catch their breath.

Of course, when you’re entire corporate culture is dedicated to pushing the limits and stretching the boundaries, it was important to the team that the designs not fall back on standard Hollywood clichés and show-biz fare that Los Angeles has come to be known for.

Sfter this project we again engages with the DA to brand and develop all collateral and the website for DrupalCon 2016 and 2017.

Read more...

Reviews

4.8
23 reviews
Sort by

WordPress Development for Software Solutions Company

"They’re very helpful, and they listen deeply."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Apr. 2018
Project summary: 

Cheeky Monkey Media Inc. provides ongoing web-based development services. Their responsibilities have included creating a website and testing messaging via landing pages.

The Reviewer
 
51 - 200 Employees
 
Richmond, Canada
Corporate Marketing Manager, Mining Solutions Company
 
Verified
The Review
Feedback summary: 

Their services enabled stakeholders to identify optimal messaging for their target audience. Cheeky Monkey Media Inc. has been highly accessible and responsive throughout the timeline. They are eager and driven to understand internal goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the manager of corporate marketing at a company that makes computer systems for the mining industry. For example, we make fleet management systems, which we control from a central hub. We control the behavior and movement of a mining fleet, record the data, and then use it for reporting and optimization. We also work with a business intelligence platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media Inc.?

When we initially hired Cheeky Monkey Media Inc., we wanted to test out different messaging to see what would be most effective for our target market. 

SOLUTION

What was the scope of their involvement?

They were responsible for the design and development of our entire customer-facing website, including our landing pages.

We came up with different messaging, performed tests on landing pages, and observed which messaging worked the best. Then, we rebuilt our website based on those findings. 

The website needed to be modular and it needed to incorporate Gravity Forms. The site also needed on-page navigation so that customers could easily find our products and features. 

Since that time, we’ve been continuing to have incidental website iterations. We engage them on an ad-hoc basis whenever we need help (e.g. recently we had an issue with our spam filters). 

Technologies used include WordPress and associated plugins.

What is the team composition?

Dennis (Lead Sales & Business Development, Cheeky Monkey Media Inc.) was the head account manager. At any given time, there’s been four or five team members, including Dennis. The others include a designer, a developer, and a sub-level account manager.

How did you come to work with Cheeky Monkey Media Inc.?

We were looking for a Canadian web development firm that was comfortable with WordPress. 

I interviewed 3–4 companies across Canada before deciding on Cheeky Monkey. Out of everyone, they were by far the most helpful during our first call.

I wrote a synopsis of my interactions with all of the companies and sent it to my boss, who agreed with my decision.

How much have you invested with them?

We’ve invested up to $50,000 in their services so far.
 
What is the status of this engagement?

We started working with them in February of 2017, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For the landing page project, we were able to source what messaging would be useful. We were able to narrow down 3–4 different ideas in terms of which would get the most traffic and attention.

How did Cheeky Monkey Media Inc. perform from a project management standpoint?

I've always been really happy with Cheeky Monkey's project management. They’re quite quick to respond and they're quite good at managing expectations around deliverables and projects. They’re easily accessible and very good at keeping lines of communication open. 

They offer extremely helpful suggestions. For example, during my first conversation with Dennis, he said, “Hey, you might want to try this plugin. This might do the trick for what you need.”

I communicate through email, but I use Basecamp for project management. Once in a while, Dennis and I will chat via FaceTime. During the project, we had a monthly catch-up scheduled with Dennis to touch base. 

So, we work most directly with one of the account managers, and they end up sourcing whoever is available on their team. On a day-to-day basis, we worked closely with a project manager (we’ve had 2–3 over our engagement with them). If I have a technical question, I’ll talk to whichever developer was working on it with me.

What did you find most impressive about them?

They’re very helpful and they listen deeply. Cheeky Monkey is very consultative, and they’re interested to learn about us. They want to understand what we’re trying to do rather than pushing us down any particular road. 
 
Are there any areas they could improve?

I’m quite happy with our working relationship. If anything, I know they’ve had some issues with turnover, and I know they’re concerned about that. Fortunately, we haven’t been super affected by it, but there have been a couple instances where something takes longer due to the resources they have available. 

Do you have any advice for potential customers?

Future clients should have a clear idea about what they’re looking for. They will help pull it out of you, but it would be helpful to have an idea. (This is advice I would give to anyone who is trying to engage with any vendor.)

5.0
Overall Score I've always been extremely, consistently quite happy with everything we've done with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’re generally quite good, even with some of the challenges I know they’ve had.
  • 4.5 Cost
    Value / within estimates
    Their web work is just as good as anyone else, and their cost makes it a good value. They were a bit less costly than other people we’ve seen.
  • 5.0 Quality
    Service & deliverables
    They’re consistently helpful and deliver high-quality web products.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to others multiple times.

WordPress Web Redesign, SEO & SMM for Utility Company

"Almost all of our new business comes from the online services they perform."

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Ongoing
Project summary: 

Cheeky Monkey Media Inc. revamped an outdated Drupal site to a WordPress platform. The team also performs digital marketing services through social media, Google Ads, SEO, and other marketing campaigns.

The Reviewer
 
11- 50 Employees
 
Canada
Terri Wilkinson
Owner, Comfort Tech Heating & Cooling LTd.
 
Verified
The Review
Feedback summary: 

Business significantly increased because of Cheeky Monkey Media Inc.’s skilled expertise. They met expectations. Their responsiveness supplemented their professional management style. They proactively tackle issues. Customers can expect a quick turnaround working with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Comfort Tech Heating & Cooling Ltd., a utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media Inc.?

We needed to increase our online presence, so we hired Cheeky Monkey Media, Inc. to build a website.

SOLUTION

What was the scope of their involvement?

We engaged with Cheeky Monkey Media Inc. for a variety of services including a WordPress site, SEO, SEM, and SMM. They began by quoting the website, giving me a comprehensive estimate on the build. We were shifting from a non-functional Drupal platform. Our course of action involved rebuilding the site with similar content. Their team also took care of the contact forms and SEO for the website.

Once the WordPress website was finished, their team began taking on marketing. They do Google Ads, create retargeting campaigns, work on social media through Facebook, and design elements for media and printed formats, like brochures. Along with crafting marketing campaigns, they provide updates to webpages and add landing pages when needed.

What is the team composition?

I work closely with four members of their team.

How did you come to work with Cheeky Monkey Media Inc.?

My husband is related to the owner. We did entertain other companies and put them through the paces, but Cheeky Monkey Media Inc. is a well-run business.

How much have you invested with them?

We’ve spent between $50,000–$199,999 so far.

What is the status of this engagement?

Our ongoing engagement began in December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website launched in February 2017. Their team shares Google Ads reports and keeps track of Facebook hits. We also track several metrics internally using our own software. Almost all of our new business comes from the online services they perform. Our platform looks better than our previous one. Everything is exactly how I wanted.

How did Cheeky Monkey Media Inc. perform from a project management standpoint?

While there were a few glitches along the way, their team did well and managed to take care of anything that’s come up. They did an exceptional job managing the project. We have daily communication using Slack and utilizing Basecamp for written correspondence and file sharing.

What did you find most impressive about them?

We’re a weather-driven business and Cheeky Monkey Media Inc. is responsive when we need them. A lot of times, I suddenly need something. They’re excellent at turning things around in a short period.

Are there any areas they could improve?

Their communication could improve, but they’re working on that. If there are any issues, they work on addressing them.

Do you have any advice for potential customers?

Trust Cheeky Monkey Media Inc.’s judgment. They have yet to steer me wrong. If I don’t understand a process, they’re incredibly responsive and will even try 14 different ways to explain something. If there are disagreements, they end up being right.

4.5
Overall Score They do an extremely good job for me, but there’s always room for improvement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Any complications with deadlines are usually on me not giving them the information they need. Once they have the info, they get things done quickly.
  • 5.0 Cost
    Value / within estimates
    They should charge more.
  • 4.5 Quality
    Service & deliverables
    Their responsiveness on short notice is great. They get the job done.
  • 5.0 NPS
    Willing to refer
    I’ve referred them often.

Drupal Dev & Support for Paddle Manufacturer

"Cheeky Monkey has exceeded my expectations from the start."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2017 - Jan. 2018
Project summary: 

Cheeky Monkey Media assumed responsibility for all web development and maintenance activities, incorporating e-commerce functionality, improving SEO, and optimizing UX and security features.

The Reviewer
 
11-50 Employees
 
Osceola, Wisconsin
Andrew Stern
Marketing Supervisor, Branches LLC
 
Verified
The Review
Feedback summary: 

Web traffic increased by 41%, and e-commerce sales reached a five-figure ROI once Cheeky Monkey Media joined the team. Their comprehensive services, down-to-earth approach, and dedication make them a reliable partner. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the marketing supervisor for Branches LLC, which owns the consumer brands Bending Branches and Aqua-Bound. We manufacturer paddles for kayaking, canoeing, and stand-up paddling. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cheeky Monkey Media Inc.?

Cheeky Monkey took over the management, maintenance, and improvement of our Drupal websites.

What were your goals for this project?

We wanted to increase traffic by 30%, add e-commerce functionality, and relieve some stress for our marketing team. 

SOLUTION

How did you select this vendor?

We went through an extensive process of selecting our web programming partner. We looked at roughly 30 different Drupal-servicing firms. We chose Cheeky Monkey because of their knowledge, experience, friendliness, and services provided.

Describe the project in detail.

Cheeky Monkey has dedicated their efforts to improving and maintaining our sites. They've dramatically improved our search-engine optimization (SEO), made our sites more secure, added e-commerce solutions, and optimized the user experience (UX). They continue to manage our sites.

What was the team composition?

Two marketing people from our firm—a supervisor and his understudy—had no programming experience. Cheeky Monkey provided an account manager, a website programmer/coder, and a web designer. 

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

We’ve noticed 41% more traffic on our websites and reached five figures in e-commerce sales. The sites continue to improve, which makes our marketing team extremely happy.

How effective was the project management?

They’re fantastic! Cheeky Monkey offered great communication, follow-through, and support from the account manager and the primary programmer. Most programmers don’t communicate in terms that marketing teams can understand, but Cheeky Monkey made sure everything was clear for us.

What did you find most impressive about this company?

First, I appreciated how easy they are to work with. They really take the stress out of website management. I’d have them manage my personal finances if I could.

Second, they wanted us to learn how to make changes or improvements ourselves, which gives us a better sense of control and reduces our costs. They’re unlike any other firm I've encountered.

What tips or recommendations do you have?

Think carefully before hiring a website programming firm. Check their references and make sure your budget matches the provider’s expectations. Cheeky Monkey has exceeded my expectations from the start. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Dev for TV Company

"I was impressed with what they did for us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2016 - Feb. 2017
Project summary: 

Cheeky Monkey Media was hired to develop a WordPress website for a recent television series that the client had developed. The site needed to store all of their video content. They manage the existing corporate website and develop pages as they need.

The Reviewer
 
11–50 Employees
 
Kelowna, British Columbia
Alex Miller
CEO, Visland Media
 
Verified
The Review
Feedback summary: 

The client has received overwhelmingly positive feedback on the site that they were delivered. They appreciated Cheeky Monkey Media's use of Basecamp which helped the client track where their project was at all times. That along with their ability to meet all their deadlines provided for a positive relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Visland Media is a television development and distribution company selling television series to broadcasters in North America and around the world. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

We were launching a new television series and we needed a website for it. We wanted the site to be the hub for the show and be a home for all the video content associated with the show. The viewers of the show can visit the site and guests of the show can direct their colleagues and fans to the site to be able to view their interviews after the show aired.

SOLUTION

What was the scope of their involvement?

We used WordPress for the site because our in-house team is familiar with that platform. We wanted to be able to upload new content and videos ourselves so Cheeky Monkey Media did that for us. We came to them with an idea of what we wanted the site to look like but we allowed them to help us decide the best way to proceed. We just recently migrated our corporate website over to them for them to maintain. They also created a new marketing landing page for us and we have a few other projects we plan to use them for this year.

How did you come to work with Cheeky Monkey Media?

I’ve met Gene, their CTO, a couple of times through some mutual friends and business connections. I’ve had a couple of friends work for him over the years and several people recommended I use them. We wanted a change in who we were working with and Cheeky Monkey was the first name that popped into my mind. I always liked what I saw about their company and heard good things from other people.

How much have you invested with Cheeky Monkey Media?

We spent $5,000 on the site.

What is the status of this engagement?

We started working with them in October 2016, and the site was completed in February 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We were looking for a clean, professional site that would represent the show well. The feedback we’ve received has been overwhelmingly positive.

How did Cheeky Monkey Media perform from a project management standpoint?

They used Basecamp, which I really liked, so I knew exactly where they were all the time. I’ve never had that experience before with other providers. They were able to meet all the deadlines. Any delays were because we didn’t get them what they needed in a timely manner.

What did you find most impressive about Cheeky Monkey Media?

The project management impressed me the most. I’ve never dealt with an agency where I felt like I knew what was going on.

Are there any areas Cheeky Monkey Media could improve?

No. I was impressed with what they did for us.

5.0
Overall Score It was great. We got exactly what we needed and got it on time.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They hit all their deadlines.
  • 5.0 Cost
    Value / within estimates
    We got what we were looking for and the price was fair. I paid a similar amount for similar work in the past, but I haven’t had it go as smoothly as it did this time. I think the value was good.
  • 5.0 Quality
    Service & deliverables
    We got exactly what we were looking for. They made it simple and gave us what we wanted.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to people.

Drupal Development for Education Non-profit

"They are incredibly helpful, flexible, quick to respond, and really committed to getting things done on time."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Cheeky Monkey Media was hired to develop a Drupal site.

The Reviewer
 
201-500 Employees
 
Boston, Massachusetts
Charlotte Cahill
Associate Director, Jobs for the Future
 
Verified
The Review
Feedback summary: 

The client has received a lot of feedback from people within the organization and clients outside it who were impressed with the site and interested in doing similar work. They were particularly impressed with how helpful the agency was and how committed they were to getting things done on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Jobs for the Future is a national non-profit organization that focuses on education and workforce development. I am the associate director for an initiative called the Pathways to Prosperity Network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

We were creating a new website for members of the Pathways to Prosperity Network. Members pay a fee to join the network. They then get access to technical assistance and resources for building career pathways in states and regions across the country. We wanted to create a place where members could connect with each other, share ideas, and learn from other people in the network. This would be a member-only benefit. We were looking for someone who could design the site to make it more valuable for members. At the same time, we wanted an attractive yet functional website.

SOLUTION

What was the scope of their involvement?

Cheeky Monkey developed the site in Drupal because our organization uses Drupal for other websites. We were able to take the new system they created and integrate it with other websites at the organization. They were very creative in thinking about what steps were needed to be able to integrate all the websites together.

How did you come to work with Cheeky Monkey Media?

We put out an RFP and Cheeky Monkey responded. They put a proposal that gave us a lot of confidence in their graphic designer because the proposal itself was beautiful. They had carefully read what we wanted in the RFP and had made suggestions to improve on our ideas.

How much have you invested with Cheeky Monkey Media?

We spent about $50,000 for the project. We are a non-profit, so budgets are always a concern. Cheeky Monkey was sensitive to that and found ways to save us money.

What is the status of this engagement?

The work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

People within our organization are impressed with the site and other teams are interested in having similar websites. We’ve also gotten really good feedback from users that the site is exactly what they needed, letting them learn from other members.

What did you find most impressive about Cheeky Monkey Media?

I can’t say enough good things about their team. They are incredibly helpful, flexible, quick to respond, and really committed to getting things done on time. We were previewing the website at a national conference and their developers were up for 48 hours to make sure everything was ready for the site demo.

Are there any areas Cheeky Monkey Media could improve?

I can’t think of anything. They were great.

5.0
Overall Score I would love to work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They went way beyond in order to meet deadlines.
  • 5.0 Cost
    Value / within estimates
    They were sensitive to a non-profit budget.
  • 5.0 Quality
    Service & deliverables
    The team was terrific.
  • 5.0 NPS
    Willing to refer

Drupal Development for Drupal Development Company

"They’ve [Cheeky Monkey Media] done a great job with making the system very user-friendly."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Ongoing
Project summary: 

Cheeky Monkey Media was hired to help with Drupal development.

The Reviewer
 
11-50 employees
 
British Columbia, Canada
Senior Project Manager at Drupal Development Company
 
Verified
The Review
Feedback summary: 

The client has given great feedback and is very impressed with how intuitive Cheeky Monkey Media made the site's backend. Cheeky Monkey was consistently responsive and always had creative ways to get the job done.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company is a high-level Drupal web development agency. Our versatile team includes designers developers, and digital marketers. We also are associated with a technology college here in Victoria, British Columbia [BC]. I’m one of the senior project managers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

Our partnership arose from a lack of resources because our in-house team was allocated to another large project. We reached out to them to take on a build from start to finish. The designs were already prepared, so they only needed to make those designs come alive.

SOLUTION

What was the scope of their involvement?

We delivered the design files that were done by another agency to Cheeky Monkey Media. That was a challenge on its own because the other agency is neither a user experience specialist nor a Drupal expert. This led to a large amount of collaboration to help refine the designs.

For this Drupal 8 build, Cheeky Monkey set up the site from start to finish. They did a great job in producing a high-quality website, both on the front end and backend. In addition, we met once a week to prep for our weekly status call with the client so they not only completed development, but also were comfortable with client-facing relations.

How did you come to work with Cheeky Monkey Media?

We had worked with them in the past after finding them through the Drupal community. It’s a tightknit community, especially in Canada and even more so in British Columbia. We’re one of the bigger Drupal companies in BC. Our hourly rates matched up, so that made a great partnership.

How much have you invested with Cheeky Monkey Media?

We spent more than $50,000.

What is the status of this engagement?

It is ongoing. We started working with them two or three years ago. We started utilizing them for project tasks about a year ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t launched, so I can’t give metrics. We’ve demoed the site and our team has been quite impressed. Typically, we conduct training for the client, but they made the backend so intuitive that the clients haven't required any training. They've done a great job making the system very user-friendly.

Overall, they've done an outstanding job in being involved and immersed in the project - communicating with the client and myself, understanding what the requirements are, and understand what we're trying to achieve. They always made suggestions and implementations that satisfied the original scope.

How did Cheeky Monkey Media perform from a project management standpoint?

They did a great job. I’m working with a project manager and a developer on their end, and use Slack to communicate. They’ve been very responsive - nine times out of ten they’re available. Especially for technical developers, they were great with communicating.

What did you find most impressive about Cheeky Monkey Media?

It would be their willingness to find solutions. They’re happy to do the work; they’re happy to get creative and find a way to satisfy my needs as a project manager, their client, and our end client as well. I found that they are inspired about what they do, which in turn makes it easier for me to work with them to find solutions and talk timelines, etc.

Are there any areas Cheeky Monkey Media could improve?

Not at this time. We’re not launched yet.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re very affordable for our industry.
  • 5.0 Quality
    Service & deliverables
    They’ve always delivered on time.
  • 5.0 NPS
    Willing to refer

Graphic Design for Government Commission

"The way they ... communicate among themselves, as well as with the client, shows they [are] on top of things."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Cheeky Monkey provided graphic design services to create a user-friendly economic profile document.

The Reviewer
 
1-10 Employees
 
Kelowna, Canada
Tracey Frederickson
Consultant, Central Okanagan Economic Development Commission
 
Verified
The Review
Feedback summary: 

The document received excellent feedback from industry planners, consultants, and government officials. Cheeky Monkey exceeded expectations with meticulous time management and open communication.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a consultant for the Central Okanagan Economic Development Commission. I’m on contract as a consultant. One of my positions relates to agriculture and what programs and services we can do to enhance our agriculture sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

We needed a document created with great graphic design. This document would be used both in print and online. I had used an artist years ago who was freelance and I found out he’s the creative director at Cheeky Monkey. The document was called “An Economic Profile for Agriculture in the Central Okanagan”. It’s unique. There aren’t many of these in Canada. It had to be very dynamic, and the graphics needed to suit the content. It had to be visibly dynamic online and user-friendly. We needed to be able to update facts.

SOLUTION

What was the scope of their involvement?

We had a good working relationship. I went in knowing what Cheeky Monkey would want and had my copy ready to go. I had some ideas for pictures, but I was open to other ideas. We talked about the format I needed to provide things in. Everything that we expected happened on time and the way it should. It was really pleasant and seamless.

How did you come to work with Cheeky Monkey Media?

I had met them previously through one of my other contract areas at the commission. I thought they were a very innovative, growing company. I knew they were interested in doing more work locally. I approached them and they said that they could do that at the right price.

How much have you invested with Cheeky Monkey Media?

The project was $2,300.

What is the status of this engagement?

It was just this project. I put their name forward to bid on our website and other projects, and I have recommended them to other businesses.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I had this document vetted by planners and others who would be critical of it. People from the Ministry of Agriculture looked at it, and the feedback was very good. Once it was online, I was in a think tank planning session and this consultant said she was very aware of my work and that the profile that I’d done was excellent.

How did Cheeky Monkey Media perform from a project management standpoint?

Excellent. It all happened like I thought it would. They’re very good about how they track their time. They went beyond what was expected and were very pleasant to work with.

What did you find most impressive about Cheeky Monkey Media?

The first interview I did was with Gene. When we were talking, I saw how they had their team meetings. I sense the company has a very organized structure and process management system. The way they handle projects, schedule them, and communicate among themselves as well as with the client, shows they seem to be on top of things. I think that’s reflected in the caliber of work they give their clients.

Are there any areas Cheeky Monkey Media could improve?

There really isn’t. It was extremely successful.

5.0
Overall Score I think the whole company is good but my main relationship was with Chris.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I can’t think of anything that could’ve been improved.
  • 5.0 NPS
    Willing to refer
    I already have.

Drupal Development for Volunteer Organization

"We’ve always had a project manager we could reach out to who is amazing."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
Project summary: 

Cheeky Monkey updated and overhauled various web pages for the client. They simplified technical aspects and redesigned the marketing site.

The Reviewer
 
11-50 Employees
 
Washington D.C.
Vicky Hush
VP, Engagement & Strategic Partnerships, VolunteerMatch
 
Verified
The Review
Feedback summary: 

The client was pleased with the launch of the new site, and retained Cheeky Monkey for additional projects. Cheeky Monkey's work has also contributed to an increase in better leads for the organization.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Volunteer Match is a website that helps connect volunteers and nonprofits online. On average, around 100,000 nonprofits post their volunteer needs on our site every day. We have about 13 million visitors to our site every year. We have corporate services that we license to companies who run employee volunteer programs. I am the Vice President of Strategic Partnerships and engagement. I am in charge of all of the marketing and communications for Volunteer Match.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

We have in-house product and engineering teams that focus on our core services and our own website. In 2012, anything that involved outward communication and how we talked about our services was shifted to Drupal. We have been working with independent contractors for a couple of years for those projects. Those contractors were all great, but as soon as they would leave, we would be stuck. We did not totally understand what we needed to do to keep things up to date and a lot of knowledge was lost. Also, they built things in a technical way, which made it difficult for us to go in and make really simple changes. We started looking for some companies that we could bring on for a more consistent relationship. We asked Cheeky Monkey Media to modernize the way our sites were working and then ultimately overhaul some of them. The websites needed to be a lot more modern and match what people expect to see.

SOLUTION

What was the scope of their involvement?

When we first started working with Cheeky Monkey Media, our main priority was shifting a lot of the pages and templates over. That would make it a lot easier for our team to make updates and small edits when needed. They had to create the templates and pages in a way that would allow us to go in and duplicate them in a simpler way. That was the first project and seeing how that went, we were really happy with it. Next, we wanted to completely overhaul our corporate marketing site because that hadn’t been touched in a really long time. So, we engaged Cheeky Monkey Media in more web design. We asked for different layouts that they thought could work in Drupal, given what was already on the site. Once we selected an appropriate layout, someone on our product team created the full design. Finally, we sent that over to Cheeky Monkey Media for implementation. That website launched at the beginning of this year, which has been awesome. Since then, we’ve been making small changes to get it exactly the way we wanted it.

How did you come to work with Cheeky Monkey Media?

I had been talking to a couple different groups out in San Francisco, where Volunteer Match is based. I think one of the contractors recommended Cheeky Monkey Media. Somehow I got connected to Gene and I really liked his approach to the relationship. It was very informal. At the time, I was very frustrated with our Drupal experience, but Gene was able to explain things to me. I really appreciated that. They spent time getting to know how we work and how Volunteer Match is a unique model because we’re a nonprofit. At the same time, we’re also a technology company with our own developers, but they don’t really work on the sites that my team works on. Cheeky Monkey Media was patient and understanding, and they really figured out what could bring us on as a client.

How much have you invested with Cheeky Monkey Media?

In the first year, we probably spent around $10,000 with Cheeky Monkey Media. This year, we’re probably closer to $15,000 or $20,000. That’s probably the limit of our budget. We’ll probably spend less next year since we’re done with all these bigger overhauls.

What is the status of this engagement?

Our next project for Cheeky Monkey Media is a complete overhaul of another section of our site. It’s a learning center where nonprofits go for training. It has not been updated in a long time, and there’s a lot of work to be done before we get a whole new look for it.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any metrics right now, but anecdotally, the launch of the new corporate solutions site has been incredible for us. We’ve been really happy with that. Also, Cheeky Monkey Media’s work allowed us to hook into Pardot. As a result, we’ve seen a great decrease in bounce rates and we’ve seen better leads coming through. The updated site is able to surface relevant content to our users in a smarter way, bringing them in as potential leads. I definitely think that the updated and relaunched site by Cheeky Monkey Media has been an important factor.

How did Cheeky Monkey Media perform from a project management standpoint?

Cheeky Monkey Media has been really good in terms of project management. We’ve always had a project manager we could reach out to who is amazing. She would jump on a call and wrangle her team when we needed it. We use Basecamp to document everything and communicate back and forth, and they’ll contact us when they need extra input. They’ll really listen to things that we’re trying to tackle and give suggestions. There was a situation that happened earlier this year, it may have just been a perfect storm. Our main person was out because she had a baby and then someone else was out, so things got strangely quiet from their side. Overall, our experience has been really great. We’ve been realistic with how the relationship with Cheeky Monkey Media will go. It’s a big improvement to the relationships we were having with other Drupal contractors. I was willing to take this call, so obviously I like them enough to be talking about them.

What did you find most impressive about Cheeky Monkey Media?

From my perspective, Cheeky Monkey Media has been really easy to work with. For example, they’ve been flexible with the pricing model for our engagement. We talked about whether we should have a minimum number of projects a month, or just have them wait and see what projects come up. I think they’re a fun group, and that comes through when you’re having conversations with them. They enjoy what they’re doing.

Are there any areas Cheeky Monkey Media could improve?

Cheeky Monkey Media can improve by continuing to improve the communication side of things. It would help to continue to have proactive conversations with clients. It’s important for Cheeky Monkey Media to think about what else they can help us with, instead of waiting for us to reach out to them. We’re probably too reactive when we’re planning the improvements to our site. I get it because we’re a fairly small client of theirs, so it’s a balance. 

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I think that when we have a project that is due at a certain time, we know that Cheeky Monkey Media will work to meet that deadline. If something for some reason comes up, they’ll let us know in advance.
  • 4.0 Cost
    Value / within estimates
    I’ve been happy with them for the cost and they’ve been willing to get a little creative. They let me know what’s realistic given our remaining budget and the projects that we’re trying to tackle.
  • 4.0 Quality
    Service & deliverables
    Cheeky Monkey Media spent a lot of time with us to figure out the right approach. I think they’ve done a really good job.
  • 4.0 NPS
    Willing to refer
    I would definitely recommend that folks have a conversation with them Cheeky Monkey Media.

SEO for Moving & Storage Company

"The experience I’ve had with Cheeky Monkey Media has certainly been very pleasant, so that definitely gives me confidence that they can do more."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Cheeky Monkey Media was hired to optimize the client's existing Google AdWords campagin. After initial analysis and strategic development, they successfully lowered the client's cost of acquisition.

The Reviewer
 
51-200 Employees
 
British Columbia, Canada
Bob Anderson
Marketing Director, BigSteelBox
 
Verified
The Review
Feedback summary: 

Cheeky Monkey exceeded the client's expectations, increasing their AdWords profitability by almost double. The client has been pleased with the direct and seamless project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please introduce your business and what you do there.

BigSteelBox is a shipping container company. We rent and sell shipping containers and modified shipping containers. We provide a residential moving and storage business as well as a commercial storage business. I am the Marketing Director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

It was an AdWords specific project. We had had some experiences with another agency and they didn’t pay enough attention to our business or the ROI on AdWords. We were just trying to get the cost down to a more reasonable level where we could actually justify running AdWords so that it would actually make us money.

SOLUTION

What was the scope of their involvement?

There was an initial planning phase where they investigated what was happening on the platform—in the AdWords tool and in the analytics tool. After the planning phase, there was a trial period of probably three months or so where we lowered our level of spending just to try to get the cost for acquisition down to a reasonable level. That included strategic development, a review of the existing tools, and the development of landing pages.

We followed that with a trial phase on both the keywords and the landing pages to see how they were performing and converting. We did some testing in terms of what ads converted better and what combination of ads worked with what markets.

We did a few test markets in those three months, then expanded our marketing to our network of locations using a very granular approach. It’s really hard, tedious work. I needed somebody with the brains to figure all that out and just work really hard to get the cost of acquisition down to a reasonable level, which the agency was able to do.

How did you come to work with Cheeky Monkey Media?

Somebody I knew here in Kelowna had started to work with them. I reached out to Cheeky Monkey after that person recommended them to me. I told the agency what we were looking for, and they came up and gave us a proposal. They were able to bring the right person to the project.

How much have you invested with Cheeky Monkey Media?

There are two sides to that. There are the fees that they charged, which would be in the $10,000 to $50,000 range, and then there is the overall size of the buy. When I look at our AdWords, we probably spent over $100,000 on AdWords this year. The agency is managing that budget for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

We’re really in a very competitive business, so I was really just hoping to break even from an ROI perspective; the cost of just acquiring a customer has got to be reasonable. Based on the results so far—and it took a few months to get there—our AdWords are making us money.

It’s a little hard to tell with our current systems exactly what the ROI story is. I can’t follow a lead all the way through; I have to make some assumptions about the revenue that I’m going to get from the customers I’ve acquired through AdWords, which I base on the average value of a particular customer type. Based on that average, the ROI story is I’m probably doubling my money in terms of what’s been spent. Instead of it being a painful experience every time I look at the AdWords conversions, I’m happy.

How did Cheeky Monkey Media perform from a project management standpoint?

They have done well but it is a simple project management experience. I’m really working with one person who does monthly reporting and updating. I can easily get in touch with the agency. I just work directly with their AdWords consultant, so it’s very seamless. They’ve tried to eliminate the errors and inefficiencies.

What did you find most impressive about Cheeky Monkey Media?

The experience I’ve had with Cheeky Monkey Media has certainly been very pleasant, so that definitely gives me confidence that they can do more. They are on top of things and every client seems to represent an opportunity they take very seriously. As I have more needs that come up, I will certainly be inviting them to quote on other projects or provide proposals for other solutions.

Are there any areas Cheeky Monkey Media could improve?

I can’t comment on that, given the limited scope of our involvement with them. But they’ve been pretty proactive. They know what’s going on and where we’re at in terms of our online marketing. I keep them up to date, but it’s really just based on what our own needs are.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO for University

"It is comforting to know that when you bring a project to Cheeky Monkey Media, they're already very knowledgeable."

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5.0

Quality: 
5.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2014 - Ongoing
Project summary: 

Cheeky Monkey assisted with general site optimization, updates, and improvements. They also designed a mobile homepage, and assist with module integration and troubleshooting.

The Reviewer
 
500-1000 Employees
 
Orange, California
Diana Santos
Director of Online Marketing, Brandman University
 
Verified
The Review
Feedback summary: 

Cheeky Monkey's work has significantly increased the site speed, on-page conversion, and visitor to inquiry ratio metrics. The client appreciated their responsiveness and quick turnaround time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are an adult education company that has online and on-site offerings. I'm the Director of Online Marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cheeky Monkey Media?

We constantly have updates to our website. Since we are using the website for conversion, we are mindful of SEO impacts and performance. We have an in-house front-end developer, but for larger products, we partner with Cheeky Monkey Media. They help us optimize the site and implement new changes.

SOLUTION

What was the scope of their involvement?

First, Cheeky Monkey Media is helping fix things on our website that weren't set up properly by a different agency. For instance, we have default meta tags that were not displayed correctly on certain pages that are in panels or views. We put that in a ticket for Cheeky Monkey Media and they went in and fixed it. They are cleaning up our initial site build, which wasn't really designed with SEO or mobile in mind.

Cheeky Monkey Media handled other projects for us as well. We needed our mobile homepage optimized, so they came up with the design for that. We don't really use them for design services per se, but as we come up with new solutions, they will come to us with designs. When we want to implement something new, they research what modules are out there. If we need to do a custom solution, they integrate the modules for us and make sure that everything is running efficiently. Cheeky Monkey Media does troubleshooting if our site slows down.

How did you come to work with Cheeky Monkey Media?

We found them through a conference that we attended; they had a booth there. I wasn't at the conference, but one of my co-workers was.

There were several reasons why we chose Cheeky Monkey Media. One, they were a Drupal house, so it was comforting that they had expertise in the system. Two, their price structure is very affordable and very flexible. We usually work with them for 40 hours a month, but once we reach 40, they won’t say, “If you don't do 40 hours, we charge you for 40 hours. And if you go over 40 hours, there's a premium on top of the negotiated rate.” Instead, they're very flexible and say, “We agreed to 40 hours. But if you only do 30 one month and 60 the other month, we're only going to charge you for the hours that we actually do. And it's all going to be at the same rate.” That was different from our relationship with another contractor.

How much have you invested with Cheeky Monkey Media?

We pay Cheeky Monkey Media about $5,000 a month.

What is the status of this engagement?

We’ve been working with Cheeky Monkey Media for about 2 years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The site speed has definitely improved since we started to work with Cheeky Monkey Media. Our on-page conversion has also improved, as well as our visitor to inquiry ratio.

How did Cheeky Monkey Media perform from a project management standpoint?

Cheeky Monkey Media is good in terms of project management. We communicate frequently and they're very responsive. Recently, we had a sudden need for a WordPress site that we were trying to migrate. After about a week, our team couldn't get it done. I reached out to Cheeky Monkey Media at the last minute. They were able to get someone to look at it within the hour, and basically had it up and running in 2 hours.

They are very responsive and able to jump in when needed. We used Basecamp to begin with, but they had to update Basecamp every time they updated JIRA. Cheeky Monkey Media gives us direct access to JIRA, which is their ticketing system. This lets us submit tickets and see their progress on the tickets. We can just see everything that's going on, so it's working really well.

What did you find most impressive about Cheeky Monkey Media?

We were really impressed with their knowledge of Drupal. It is comforting to know that when you bring a project to Cheeky Monkey Media, they're already very knowledgeable. If they’re not familiar with the issue, they'll do research about it. You don't feel like there is a better solution. I can trust what they're telling me. I know that Cheeky Monkey Media has gained the respect of even our internal IT team.

Are there any areas Cheeky Monkey Media could improve?

Cheeky Monkey Media could improve their scheduling. It needs to be a little tighter in order to give clients a little more time to review all the changes. For example, if a sprint is going to push through, all the changes should be up 2 or 3 days before that. That way, we have time to review and make tweaks. Usually, it just seems like it's crunch time during sprints since the changes are up the day before we plan to push. If we find anything wrong, we have to delay the push.

5.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer