Chatterkick

BACKGROUND

Please describe your company and position.

I am the Market President of Primebank

Describe what your company does in a single sentence.

Community Bank

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Expand our social media presence & effectiveness thereby increasing brand recognition
• Streamline and coordinate all aspects of our marketing plan

SOLUTION

How did you find Chatterkick?

• Referral
• Local knowledge of the company

Why did you select Chatterkick over others?

• Good value for cost
• Ability to align with our goals

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On site content capture, including photo and short video clips.

Account management, which includes monthly meetings with internal marketing group.  Review of historical performance date.  Coordination of custom video creation. Status updates to ongoing program promotions.  Timeline development.

Content publishing: Develop and publish content on social media platforms.

Competitor review and monitoring.

Ad creation and monitoring, ad design, advanced targeting and market interest research.  Performance analysis of these ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance metrics of social media ad campaigns. 

Measuring organic volume to website

Tracking new accounts

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent.  Weekly communication on the status of any open items.  Information on upcoming ads or programs. Continued dialogue asking for any questions we may have.  Extremely responsive to any questions or changes.

What was your primary form of communication with Chatterkick?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent creative ad development and content creation.  Content is very polished and well presented.  They have excellent writing skills as well.

Are there any areas for improvement or something Chatterkick could have done differently?

None noted.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We needed help with website design and social media marketing.

SOLUTION

What was the scope of their involvement?

Chatterkick has redone our website using WordPress. They've designed and developed our website and are now helping us with social media posts. Initially, we met with them a lot to discuss what we wanted our website to look like. We gave them sample websites that we liked, and they came down and did some photoshoots and went to a few job sites. Chatterkick also met our team and interviewed them.

Additionally, we filled out paperwork to tell them what we wantd to represent through our website, what kind of company we are, and what our values are. They’ve dug into our company as a whole and what we want to portray to the public through our website and social media. They’re now running campaigns on LinkedIn, Instagram, and Facebook.

What is the team composition?

We have 8–10 teammates assigned to the project, including photographers. Plus, there are more teammates working behind the scenes.

How did you come to work with Chatterkick?

We found them through our sister company, which is also headquartered in Sioux City, Iowa. They had a relationship with Chatterkick, and the company came highly recommended. They had a really good presentation on what kind of services they could do for us. Although they weren't the least expensive, we felt comfortable and confident in them, so we proceeded with hiring them.

How much have you invested with them?

We’ve spent $50,000–$199,000.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely seen an increase in numbers on our social media. The website just launched, so we don’t have those metrics yet, but the traffic to our social media site has gone up by a lot. In some cases, we’re getting a lot of interaction where we weren’t before, and it’s astronomical how much it’s gone up — about 500%.

How did Chatterkick perform from a project management standpoint?

They deliver on time and within budget and communicate well with us. If anything, we’ve held them up a little bit, but we wanted to make sure we got it right, and they had no problem with that. They’ve done a good job of making sure everything is right. We communicate via phone calls, emails, Zoom, and Sprout Social.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Olivia has done a really good job of coordinating the project, listening to our ideas, and creating content that portrays who we are.

What did you find most impressive about them?

We've tweaked several things and provided them with feedback, and Chatterkick has incorporated our comments very well. 

Are there any areas they could improve?

I don’t have anything specific for them to improve on — they’ve done a good job.

Do you have any advice for potential customers?

Be open to their ideas because they’re very creative, and they’re the experts. Let them take the lead on it, but also make sure you continually try things. If you don’t like something, speak up, and they’ll rework it.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & PR of a home care company.

Describe what your company does in a single sentence.

For nearly 75 years, we have provided community and care to aging adults.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

New Website

SOLUTION

How did you find Chatterkick?

Online Search

Why did you select Chatterkick over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Client Kickoff and Live Strategy Discussion - 1 Hour Video Call
• Identify “Wow” User Experience Opportunities
• Photo/Imagery Selection
• Calls-to-Action and Tracking 
• Convert Strategy Concepts Into the Website
• Build Website Pages and Sub-Pages According to the Site Map
• Basic SEO Optimizations - URL, h1, Image Alt Tags, Meta)
• One Year of Hosting + SSL Included
• Weekly Progress Updates
• Map Domain + DNS // Hosting
• Transfer Plugins to Client
• Website Redirects to Avoid 404
• 1-Hour Training Session
• Interface Testing
• Performance Testing
• Security Testing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly progress updates
• Website launched
• Training done

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They absolutely did. We worked through a Google Doc so we could have a real-time conversation about what we wanted and hear back once it was completed. They were very responsive.

What was your primary form of communication with Chatterkick?

Email or Messaging App

What did you find most impressive or unique about this company?

We were never met with a "No" answer. They were always willing to research ways we could accomplish our goals.

Are there any areas for improvement or something Chatterkick could have done differently?

Not particularly. They started off with a draft website and then adapted to our direction - which was direction from a lot of stakeholders here.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We wanted to increase our sales and brand awareness.

SOLUTION

What was the scope of their involvement?

Chatterkick has established our social media platforms and redone our website from scratch. Initially, they set up meetings with us in our office and job sites to capture content. They also interviewed key individuals from our company to create a good representation of our abilities that would be shown on our website. For the website project, their team handled both the development and design work.

The new website went live last June, and Chatterkick continues to help us with social media.

What is the team composition?

We work with around 4–6 people from their team, including Olivia (Customer Success Specialist).

How did you come to work with Chatterkick?

We found out about them through a reference from another company.

How much have you invested with them?

We’ve spent around $30,000–$50,000 on this project. 

What is the status of this engagement?

We started working with Chatterkick in December 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve encountered a few bumps in developing the website. At a certain point, we actually had to take ownership of the project and make sure we gave their team a clear direction on what we wanted. In doing so, they’ve done an outstanding job of putting the website together.

How did Chatterkick perform from a project management standpoint?

They deliver on time and within budget and communicate well. We communicate with them through in-person and virtual meetings, email, and phone calls.

What did you find most impressive about them?

Olivia handles our communications very well and ensures that all our feedback is incorporated into everything we do.

Are there any areas they could improve?

I can’t think of anything Chatterkick could improve on at the moment.

BACKGROUND

Please describe your company and position.

I am an executive of Management One

Describe what your company does in a single sentence.

Management One creates expert inventory plans and forecasts to maximize cash flow growth for independent retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Increase awareness and engagement on our top 3 social media platforms (Facebook, Instagram and LinkedIn)

SOLUTION

How did you find Chatterkick?

Referral

Why did you select Chatterkick over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Each month their team would create 8 social media posts that aligned with our content strategy (we would meet once per month to provide direction and/or updates to that strategy). Additionally, they would boost key posts on each of our top 3 social platforms (FB, IG, LI) using a pre-defined budget to help increase awareness and engagement within our target demographic.

Finally, they would respond to comments in each of those channels on our behalf to provide support, encourage engagement, and establish credibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CHatterkick team provided monthly reports showing increases in many KPI metrics we defined at the start of the contract including total followers, page likes, and clicks to our digital properties. They even shared insights into other metrics like growth in the number of posts saved to help illustrate their impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each social post was pre-scheduled and delivered on time with plenty of advance notice to offer feedback/revisions. Our monthly meetings were always adhered to and their team arrived with detailed reporting along with verbal insights to provide more granularity and impact.

What was your primary form of communication with Chatterkick?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

While each team member had specific duties to fulfill in the project, they were highly collaborative internally and their communication offered full transparency into how each month was progressing. They also offered new ideas and insights from our industry and target demographic that helped expand the initial content strategy.

Are there any areas for improvement or something Chatterkick could have done differently?

Not that I can recall. My experience in working with their team has been stellar.

BACKGROUND

Please describe your company and position.

I am the Head of Product of Target100, Inc

Describe what your company does in a single sentence.

Target100 combines mind and body into a complete, personalized, holistic program for lasting weight loss success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Building brand awareness
• Support with multi-channel management for messaging and awareness
• Support with upcoming rebrand

SOLUTION

How did you find Chatterkick?

Online Search

Why did you select Chatterkick over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Chatterkick’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chatterkick came onboard to help us refine and build a social media strategy for brand awareness and transition from Facebook being our hub for messaging and growth to an alternate social channel and then expand reach to additional channels.

They are driving the social strategy for content creation and awareness, help monitor inboxes and comments on social and create 10 posts/month for social channels as well as support LinkedIn brand-building efforts. Chatterkick is involved in providing support around our sales cycles with organic creative for socials and paid campaigns. We also worked with Chatterkick to create a scope for an upcoming rebrand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Follower growth across social channels
• Engagement growth on posts and creative

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chatterkick is fantastic to work with! They always handed off deliverables in a timely fashion and responded very promptly to any comments, questions, and feedback. They are able to iterate on our feedback and provide revisions within 24 hours, allowing us to keep you with scheduled content and planning ahead.

What was your primary form of communication with Chatterkick?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They are very engaged and such great collaborators who listen to our goals and challenges and help us stay focused on strategy (which can be a challenge with a small startup). They dived right in and began to experience our product and courses as a team so they could understand it more intimately and then take those learning for messaging and social strategy.

Are there any areas for improvement or something Chatterkick could have done differently?

Not at this time. We really like their pod approach to account management, appreciate their open and timely communication, and look forward to our monthly strategy sessions with them.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Sioux Rubber & Urethane, a custom applicator of rubber and urethane products for equipment and machinery parts that need impact, abrasion, and corrosion resistance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We needed help with web development, blog posting, and social media management.

SOLUTION

What was the scope of their involvement?

We’ve worked with Chatterkick for many years on various projects. Their team helps us write monthly blogs and manage our email and social media advertising campaigns. They’re also in charge of designing a lot of our creative assets for said campaigns, and they manage all of our social media platforms, including Facebook, Twitter, and LinkedIn. Additionally, they’ve made tours of our facility to take pictures of products and machinery to generate content. 

Initially, Chatterkick also helped us design and develop our website. Now, they keep designing web pages and content as needed. This website allows customers to learn more about our capabilities because our clients don’t ask only for products but also come to us for impact, abrasion, and corrosion solutions.

What is the team composition?

I’m typically in contact with 4–5 people from Chatterkick on a monthly basis, and we also have a close relationship with Beth (CEO). Their full team includes ad strategists, designers, and blog writers.

How did you come to work with Chatterkick?

A sister company of ours recommended Chatterkick.

How much have you invested with them?

We’ve spent a little less than $500,000.

What is the status of this engagement?

We started working together in January 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen great results from all areas of our business, including site traffic, click-through rates, business leads, business conversions, impressions, and user engagement.

How did Chatterkick perform from a project management standpoint?

Chatterkick’s project management is very good. They’re always on time with what they do, and they’re typically waiting on us if there’s any waiting at all.

We meet with them at least once per month via phone calls, Zoom meetings, or in-person meetings, and we exchange emails weekly. We also do quarterly and annual reviews of the reports they generate from Google Analytics. Additionally, they have access to our HubSpot.

What did you find most impressive about them?

Chatterkick’s creativity and thoroughness are impressive. Overall, they’re excellent people to work with.

Are there any areas they could improve?

There’s nothing Chatterkick lacks. They put a lot of effort in what they do.

Do you have any advice for potential customers?

Bring them in and let them see what you do. Once Chatterkick understands what you want, they’ll roll with it and do a fantastic job for you.

BACKGROUND

Please describe your company and your position there.

I’m the founder and owner of Compliant Clients where we offer Transportation on Lien™ and pharmacy support to attorneys’ injured clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatterkick?

Compliant Client's Business Goal: Expand brand awareness among personal injury attorneys and influencers to personal injury attorneys to increase the number of customers and overall revenue of Compliant Clients.

We hired Chatterkick to:

• Increase brand recognition by successfully launching and introducing a new concept in transportation and pharmacy services to personal injury attorneys and their network on social media. Metrics to watch will include reach, locations, and audience demographics 
• Chatterkick will support this marketing goal by activating and leveraging the website and social channels with the following specific goals:
  • Increase website traffic by 10% each month through social media and dynamic content updates
  • Engage with the target audience in a thoughtful and meaningful way with the goal of an engagement rate of 2-6% on LinkedIn, 2-5% on Facebook, 2-3% on Instagram
  • Increase leads from paid social by 5% month over month with a lower CPL than the industry benchmark of $784 for paid & $516 for organic leads
  • Create interest and engagement through our targeted email campaigns. The goal is a 24% open rate (average across industries is 21% per mailchimp)
  • Review resources (blogs, email copy, sales outreach material, white papers) that will empower the sales team, operationalize sales efforts to stay organized with social and sales outreach

SOLUTION

How did you select this vendor?

I found Chatterkick through the help of Bee at CJAM, a marketing broker firm. Bee understood the needs and goals of Compliant Clients and based on that, found a phenomenal partner in Chatterkick. Their strategic approach, creative ideas and exceptional customer service made them a perfect partner to grow with Compliant Clients.

Describe the scope of their work in detail.

We hired Chatterkick for Digital Marketing Management, Social Media Content Development And Implementation, Social Media Advertising, Social Media Software, and Email Marketing

What was the team composition?

• Beth - CEO
• Molly - Sales
• Kristy - CEM | main point of contact
• Austin - Ad Strategist | attends meetings and has contact with client
• Mary - Engagement Coordinator | attends meetings as needed, sends monthly content, and has contact with the client
• Cody - Visual Content Strategist | attends meetings as-needed, website maintenance as needed

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Chatterkick’s deliverables reach beyond a certain number of posts per month or a certain number of email campaigns per quarter. They definitely produce assets that perform, but the conversations we have around strategy, the data and insights, the team coaching and consultation, and the problem-solving behind the deliverables have all been really valuable. They’re an extension of our team that isn’t afraid to jump in on any number of projects and at the end of the day, we’re increasing website traffic, we’re finding leads and our business is growing.

How effective was the workflow between your team and theirs?

The workflow between our team and their is seamless - they are very responsive and communicative.

What did you find most impressive about this company?

We were impressed with Chatterkick’s ability to deliver a social strategy that fit our unique needs, budget, and time commitment. They work alongside us in a true partnership and find effective strategies that align with our specific goals.

Is there any area for improvement or anything that could have been done differently?

No

BACKGROUND

Please describe your company and your position there.

We are the leading manufacturer of ice cream cones and wafers in the United States. I am the HR Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatterkick?

Chatterkick helps to coordinate and develop our digital and social media recruiting campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

Chatterkick was onboard when I joined the company in October, and after meeting with them and reviewing their campaign I felt they were a great fit to work with going forward.

Describe the project in detail and walk through the stages of the project.

Chatterkick works collaboratively with me on ideas for social media platforms such as; Facebook, TikTok, and Google to name a few. They also manage our bodeanscareers.com page and make sure that all jobs are up to date and that the application process is working correctly.

How many resources from the vendor's team worked with you, and what were their positions?

Their entire team has worked with me and we have meetings every couple of weeks to discuss our progress and plan new strategies as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had many people say that they have seen our ads on Facebook and it lead them to our website to apply. They do a great job coming up with content that is catchy and fits with the season or holiday.

How effective was the workflow between your team and theirs?

It has been great working with them, they are very responsive to my needs and open to new ideas.

What did you find most impressive or unique about this company?

They are willing to think outside of the box and take my ideas to the next level.

Are there any areas for improvement or something they could have done differently?

No