San Diego’s leader in IT management.

centrexIT helps small to medium-sized businesses focus on their success by providing a value-driven and transparent IT experience. With a wide range of available services, such as Information Technology (IT) and Information Systems (IS) management and consulting, centrexIT incorporates best-in-class solutions to establish stable, scalable, and secure technology environments.

Since its founding in 2002, commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading managed IT services provider in Southern California.

To view centrexIT’s service and product offerings, or to join the centrexIT team, visit www.centrexIT.com.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2002
Show all +
San Diego, CA
headquarters
  • 3131 Camino Del Rio North, Suite 1400
    San Diego, CA 92108
    United States

Portfolio

We want to show you how you can improve IT health of your business. Most large businesses have a fully staffed IT department including: - Chief Information Officer - IT Managers - Network Monitoring Teams - Provisioning Specialists - Help-desk Staffs - On-site Support Engineers - Staff Devoted to custom Projects like Cloud Migrations or Office Relocations. But the majority of businesses can't afford the entire in-house IT team.

Watch the rest to see how centrexIT can help you. Visit our website: https://centrexit.com

Reviews

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IT Infrastructure & Cloud Consulting for Escrow Firm

“The quality of people within their organization is hands-down the best part of working with them.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2015 - Ongoing
Project summary: 

CentrexIT handles full-stack IT services for a settlement company based in California. Their team maintains phone infrastructure, cybersecurity, and other needs for a technology resale platform.

The Reviewer
 
11-50 Employees
 
San Diego, California
Casey LeBlanc
CEO, New Venture Escrow
 
Verified
The Review
Feedback summary: 

The IT work executed by CentrexIT has completely satisfied their client’s expectations and requirements for the projects, consistently passing quarterly reviews of uptime and employee satisfaction. Their team is organized, easy to work with, and extremely knowledgeable in their industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a company called New Venture Escrow, which is a settlement company in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CentrexIT?

We were looking for a partner to handle all of our IT services.

SOLUTION

What was the scope of their involvement?

Their team manages our phone infrastructure, our cloud server cluster, our cybersecurity, our email accounts, and pretty much anything else that has to do with a computer or phone. We have an enabled tech platform for users both inside and outside of the organization, so we throw a lot of different requirements at them on a pretty regular basis.

The vast majority of the work is handled remotely, either through access to our accounts or screen sharing to troubleshoot any problems we might have.

What is the team composition?

I work with four people from their team directly, including the CEO, the head of sales, and two account managers.

How did you come to work with CentrexIT?

They actually found me and offered their services, and I decided to go with them because they were providing an all-in-one solution rather than

How much have you invested with them?

Overall, we’ve spent about $15,000 a month with them since we started, so we’re probably at around a $1 million investment in total.

What is the status of this engagement?

We started working with them around January 2015 and are continuing to partner together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team conducts a quarterly review based on uptime for our servers as well as the satisfaction of our staff, and they have consistently performed well across those reviews. We’ve been pretty much completely satisfied with their services, and anytime we’ve asked them to change or add something they haven’t hesitated to implement that for us.

How did CentrexIT perform from a project management standpoint?

Their performance in project management has been excellent. They are always very responsive to our requests, and we haven’t had any issues with the pricing structure either. We’ve scaled our business massively over the years of our partnership, and the fact that they’ve been able to continue satisfying all of our IT needs from both a company and a tech platform standpoint throughout that process is outstanding.

What did you find most impressive about them?

The quality of people within their organization is hands-down the best part of working with them. In business, you cannot underestimate the importance of working with people you like, and their entire team is friendly, client-centric, consistently focused on problem-solving instead of finger-pointing. That dedication to their services is extremely valuable to our organization and is the reason we have invested so much with them over the years.

Are there any areas they could improve?

There is nothing offhand that I think they should definitely be doing differently. At some point in our scaling process, I think we will need to increase the number of people managing our account so that they have a little more bandwidth to make sure that they’re handling us at the same level, but that hasn’t caused us any problems so far.

Do you have any advice for potential customers?

The clarity with which you execute is a big part of having a successful collaboration. Be as specific as possible with the end goal that you’re looking for from a business perspective, but then let them handle the solution from the infrastructure and tech perspective.

If you go in with a preconceived notion of how you think the problem will be solved, you’re going to extend the process because they will have to spend their time explaining why some solutions might be better than your original suggestion rather than fixing the actual problem.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Water Treatment Company

"They have advanced know-how and a deep bench of knowledge, especially for their size."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2020 - Ongoing
Project summary: 

centrexIT provides managed IT services featuring 24-hour monitoring. They also contribute to one-off projects, including an ongoing Office 365 integration, with project strategy and planning.

The Reviewer
 
11-50 Employees
 
San Marcos, California
Gregory Leiser
CFO, Avista Technologies
 
Verified
The Review
Feedback summary: 

Responsive communication and fast problem solving typify centrexIT’s services. Their ability to interact professionally with third-parties stands out, as does their deep talent pool. Clients can expect a knowledgeable partner that stays up to date on IT best practices while remaining communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of Avista Technologies. We’re a chemical products and services company serving the industrial reverse osmosis, water treatment industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with centrexIT?

We hired them to be our managed service provider. I needed help with IT strategy and road mapping for the design of our system.

SOLUTION

What was the scope of their involvement?

The most ongoing part of the work is their monitoring and help desk availability for our users. They’re also helping us set strategy and manage our IT projects to make sure we fit with data-security best practices. There also had to be 24/7 monitoring in case we had a system failure. Also, we needed a partner to assist us with IT projects. A Japanese IT company acquired us one year ago and they have certain IT policies surrounding integration that I needed centrexIT to help with.

One thing they’ve had to do is product a pretty-detailed project plan and schedule for us to give to our parent company. They did the job well and presented it well too. The project itself is an integration with our parent company’s Office 365 suite. It’s very complicated to pull off. The deadline to go live is June 29th, so a lot of work is being done right now. We’re pretty much on-plan, though, with the intermediate steps.

What is the team composition?

We work with six people. Eric (Virtual CIO) is in charge of top-level strategy, as well as the overall relationship. In the early stages, I worked with Grant (Director of Business Development) on the sales side. We also have a virtual IT manager (vITM) who handles projects and details. They’ve also brought in Jesus (Senior Sales Engineer), who we’re working with on our current project. He’s highly technical. Bernat (IT project manager) is also involved in the current project. Jomer (IT Manager) is very hands-on with our project as well, though his work is behind the scenes. I’ve needed to use their support desk as well and we get various people through there.

How did you come to work with centrexIT?

centrexIT was a client of mine when I worked at my prior consulting firm. I worked with them for over three years as a fractional CFO for them. I knew the good and the bad about them and felt confident that if I brought them into Avista that they would do a good job. I didn’t have to investigate alternatives.

How much have you invested with them?

We’ve spent $26,000 on reoccurring services, and the project we’re working on now costs $22,000. There are plans to do a lot more with them before the end of the year, which could get us north of $50,000. That would including hardware, service labor, and possibly moving over to their cloud infrastructure.

What is the status of this engagement?

We’ve been working together since January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve seen them in action several times when I have a service request and they get back to in a reasonable amount of time based on the severity level. My experience has been really good. If they didn’t have a high success rate then I would hear about it. I haven’t had any negative feedback from any of our users. The people serving me on my team are very seasoned and current on industry practices.

How did centrexIT perform from a project management standpoint?

They do a great job. I interact with them a lot at meetings and they’ve been great communicators. They demonstrate their know-how and offer solutions, as well as good alternatives if there are multiple solutions available.

We have weekly calls with our Japanese parent company and centrex’s staff communicates and collaborates well with them. They come across like they know their stuff. When the IT team in Japan offers solutions centrex participates in a good give and take, which is important. There isn’t any tension or resistance.

What did you find most impressive about them?

They have advanced know-how and a deep bench of knowledge, especially for their size. If one IT manager doesn’t have a solution then another IT professional or technician will. A big thing for me is the 24-hour monitoring, too. Our firewall failed yesterday and we lost the internet in our building but they detected it before I started work. They notified me and started working on a resolution immediately.

Are there any areas they could improve?

I was left out of the loop on a project plan that was sent to our parent company. It was just an oversight, though, so I reminded the person to copy me on all communications.

Do you have any advice for potential customers?

We have regular status meetings and I push them when I think it’s necessary. They react more quickly in those situations. They have to juggle a lot of clients, so there are weaknesses in that versus having a dedicated IT technician that’s on-site with you.

They’re careful and don’t rush into decisions but sometimes you have to move a little quicker. It isn’t a very aggressive push.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services & Consulting for Mental Health Facility

“I view them as a partner because they’re really involved in our day-to-day operations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2012 - Ongoing
Project summary: 

centrexIT helped a mental health facility migrate their health records to a digital system. Their work is ongoing with updating computers, selecting a new phone system, and other technical consultation.

The Reviewer
 
201-500 employees
 
San Diego, California
Colleen Su
Information Systems Manager, Healthcare Company
 
Verified
The Review
Feedback summary: 

centrexIT’s work has met the mark. The team has effectively streamlined productivity and routinely learns new technologies to help their client stay up to date. Customers can expect a  knowledgeable team that’s on top of the ball.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the information systems manager at an outpatient mental health facility. We provide psychiatric medication management as well as individual, group, family, and couples therapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with centrexIT?

Initially, we needed help moving from paper to electronic health records and all of the technical requirements that go along with that.

SOLUTION

What was the scope of their involvement?

They helped us transition our health records, and updated all of our computers to meet those technical requirements. In the beginning stages, they helped us research different needs and provided feedback on the requirements involved. Throughout that process, they helped us with upgrades and learning the system.

Additionally, they work on our computers and helped us find a new phone system. Just recently, they helped us with a successful migration from old servers on-site to a cloud-based system.

What is the team composition?

We interact with 15–20 members of their team, which includes a project manager.

How did you come to work with centrexIT?

They were working with my organization before I was hired. I know they had experience with other medical facilities when they joined, which helps with maintaining HIPPA privacy.

How much have you invested with them?

We spend $40,000–$50,000 per month.

What is the status of this engagement?

I started working with them in October 2012, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I view them as a partner because they’re really involved in our day-to-day operations. Their efforts have helped us streamline and keep our providers productive. They get really involved, which helps us make sure we’re making the best decision for the organization.

How did centrexIT perform from a project management standpoint?

They’ve really improved their organization and communication over the years. They’re very responsive when we open tickets and they communicate when they can fix something immediately. At a project management level, we have other staff that we work with too, to put the project together and coordinate on-site.

What did you find most impressive about them?

Their knowledge stands out. In my conversations with them, they’re always training and re-training their staff to learn more to keep up with the latest technologies. It helps us a lot since healthcare typically moves at a slower pace with those things.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Build out a relationship with the person they assign to you. It’s really helped us open up a conversation to help our business even more.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer