What was the scope of their involvement?
The most ongoing part of the work is their monitoring and help desk availability for our users. They’re also helping us set strategy and manage our IT projects to make sure we fit with data-security best practices. There also had to be 24/7 monitoring in case we had a system failure. Also, we needed a partner to assist us with IT projects. A Japanese IT company acquired us one year ago and they have certain IT policies surrounding integration that I needed centrexIT to help with.
One thing they’ve had to do is product a pretty-detailed project plan and schedule for us to give to our parent company. They did the job well and presented it well too. The project itself is an integration with our parent company’s Office 365 suite. It’s very complicated to pull off. The deadline to go live is June 29th, so a lot of work is being done right now. We’re pretty much on-plan, though, with the intermediate steps.
What is the team composition?
We work with six people. Eric (Virtual CIO) is in charge of top-level strategy, as well as the overall relationship. In the early stages, I worked with Grant (Director of Business Development) on the sales side. We also have a virtual IT manager (vITM) who handles projects and details. They’ve also brought in Jesus (Senior Sales Engineer), who we’re working with on our current project. He’s highly technical. Bernat (IT project manager) is also involved in the current project. Jomer (IT Manager) is very hands-on with our project as well, though his work is behind the scenes. I’ve needed to use their support desk as well and we get various people through there.
How did you come to work with centrexIT?
centrexIT was a client of mine when I worked at my prior consulting firm. I worked with them for over three years as a fractional CFO for them. I knew the good and the bad about them and felt confident that if I brought them into Avista that they would do a good job. I didn’t have to investigate alternatives.
How much have you invested with them?
We’ve spent $26,000 on reoccurring services, and the project we’re working on now costs $22,000. There are plans to do a lot more with them before the end of the year, which could get us north of $50,000. That would including hardware, service labor, and possibly moving over to their cloud infrastructure.
What is the status of this engagement?
We’ve been working together since January 2020.