Please describe the scope of their work.
They help us with both development and testing. They also provide a small amount of customer support. Our strategy with CentLing is to let their team own the project from start to finish. We allow them to develop a new product, and then manage customer support once the project is completed.
If we didn't take this approach, these unexpected projects would require high overhead expenses on our side. CentLing does a huge amount of system and performance testing to serve our customers better and make sure what we create is functional.
What was your process in selecting CentLing Technologies with which to work?
Selecting an outsource partner is difficult here in China, so we actually rely on CentLing to make those selections for us. Normally, the first thing is we give them specific criteria for each project. After they receive our specifications, CentLing identifies candidates for us, and we then interview those potential CentLing resources.
This arrangement also gives us a certain amount of flexibility in that we are part of the decision to select people. So, we give them the qualification list, and then we find candidates based on those criteria.
Can you give a sense of the size of their work in dollar terms?
From the R&D partnership with them, we've spent more than $50,000 working with CentLing. But, that figure does not include the work they do with other divisions in our company.
What is your current relationship with CentLing Technologies?
Our relationship is ongoing. After all these years, we're very familiar with their work, and we get more benefit from working with them each year.