CBOT is the leader in Conversational AI with its single, enterprise-wide, conversational platform that is leveraged as a frontend by business applications.
CBOT conducts collaborative researches with universities to have a significant impact on the tech, especially in building AI-rich next-gen virtual assistants with a cutting-edge approach to natural language processing, machine learning, and dialogue management.
CBOT has 100% technology ownership. CBOT PLATFORM owned by CBOT is an end-to-end conversational AI platform with the necessary tools to build successful chatbots / virtual assistants, and monitor, maintain and improve them. CBOT builds enterprise-level virtual assistants for customer-facing purposes and internal usage, based on CBOT PLATFORM and its own NLP (Natural Language Processing) and ML (Machine Learning) technology.
Thanks to NLP, machine learning, and deep learning technologies, CBOT PLATFORM enables the virtual assistant to understand natural human sentences in a contextual way. In addition, CBOT has tools and modules that provide easier and faster integrations into the internal systems of the enterprises. This advanced technology helps companies to provide an enhanced customer experience, manage costs better and increase revenues.
The main sectors CBOT has developed considerable experience in are banking, insurance, private pensions, and life insurance, eCommerce, education, airline, HR and IT help desk and stand-alone apps for different purposes with a huge user base.
CBOT has delivered 42 enterprise-scale virtual assistants successfully, they are in production or about to be launched as of now.
Besides its advanced integration capabilities with the backend systems, CBOT provides its chatbots through the web, mobile, WhatsApp Business, Facebook Messenger, Google Assistant, Google RCS; ready to be accessed by voice/chat commands as a part of the user's daily life. CBOT is among the first 20 Google RSC partners globally.
"They are experienced and positive problem-solvers."
Jan 24, 2020
Customer Success Manager, AI Platform
Anonymous
Verified
Other industries
San Francisco, California
11-50 Employees
Online Review
Verified
CBOT provided a conversational AI platform to support the development of a comment moderation tool. They delivered a product to categorize data and to train another AI tool to identify inappropriate speech.
CBOT delivered a platform that improved the precision of identification and machine learning algorithms that facilitate product improvements. The team is accessible, providing support resources at all hours of the day. They are a professional team that offers impressive technology.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am Customer Success Manager for an AI platform that classifies the text for specific purposes.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire CBOT?
We use CBOT's Conversational AI platform to build our Chatbot.
What were your goals for this project?
The goal was to classify the bulk text data in real-time and trigger the following actions.
SOLUTION
How did you select this vendor?
We did POC's with different platforms. We were looking for not only a technology but also a partner. We liked the approach of CBOT's experienced team.
Describe the scope of their work in detail.
They provide a conversational AI platform based on Natural Language Processing and Machine Learning that we use to classify and easily train our data.
What was the team composition?
We've worked directly with the executive team and also they provide a dedicated AI Engineer and analyst to build and improve our product.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The accuracy rate of our tool is now more than 95% with the help of CBOT's technology. We can easily update the training data and use their machine learning algorithms for better performance.
How effective was the workflow between your team and theirs?
The team is very easy to communicate, we have 24 hours of support from them.
What did you find most impressive about this company?
I was impressed by their conversational AI technology and also working manners. They are experienced and positive problem-solvers.
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