Storytelling + Innovative Technology

We're a digital experience agency focussed on combining storytelling with innovative technology to create value for brands.

A summary of Catch in a few bullet points;

  • Dedicated digital transformation offering, under one roof - through your dedicated point of contact, you have access to best-in-class strategy, creative and development resource 
  • We will bring thousands of hours worth of project experience across successful delivery for global brands
  • Optimised workflow - our process is the optimal way to deliver at speed
  • More than just a creative agency - we understand what it takes to deliver a compelling user experience
$50 - $99 / hr
10 - 49
Show all +
London, United Kingdom
  • 1-4 Argyll Street
    London W1F 7TA
    United Kingdom
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Website & App Dev for Wildlife Conservation Org

“They are quick to respond, especially if we have an urgent problem.”

Willing to refer: 
The Project
$50,000 to $199,999
Feb. 2014 - Ongoing
Project summary: 

Catch rebuilt a Drupal E-commerce website and built the CMS for a conservation society. Also, they manage the integration with ticketing and the CRM. Finally, they also worked on developing two applications.

The Reviewer
501-1,000 Employees
London, United Kingdom
Daniel Sprawson
Head of Digital Services, Zoological Society London
The Review
Feedback summary: 

Catch’s website work resulted in increases in the number of users on the site, the conversions, views, and more. They have a talented team that helps with a broad range of technical work. Their proactive accuracy in estimating projects and integrity in doing so keep the work coming in.


Introduce your business and what you do there.

I’m the head of digital services at the Zoological Society of London, an international conservation charity. We own the London Zoo.


What challenge were you trying to address with Catch?

We had a legacy website that had been built by another agency. We were seeking a group that could rebuild our website.


What was the scope of their involvement?

Our website covers the charity, mission areas, and zoo attractions. It also has various e-commerce functions, such as selling tickets. The initial tender was for rebuilding our website using Drupal. They designed the wireframes and built our website and CMS.

We’ve also used them to integrate with our CRM system, which is currently managed by another company. They built an interface to connect to our API and improve the ticketing system. We now have 40–50 sales channels to various ticketing products and services. Catch is managing that online experience and making sure that the systems are integrating properly with our ticketing and CRM system. They’ve also provided advice and made improvements to the site.

Finally, they also developed the London Zoo app. More recently, Catch and another company built a conservation app that allows people to see real-time images from various conservation projects.

We’re currently performing optimization work. We are working on optimizing user flow, especially on our ticketing and other revenue-driving channels. We are making sure that the customer experience is optimal with minimal dropout rates.

What is the team composition?

I've interfaced with a number of people from their team over the last four years. We usually have an assigned project manager. We’ve spoken a lot with the owner and two other senior people from their company.

How did you come to work with Catch?

We put out a tender and made a short list of four companies and ended up selecting Catch. They made a presentation, listed what they do, and we selected them based on that. We found them to be honest and open about how they would work with us. Catch seemed like a nice fit for an ongoing relationship.

How much have you invested with them?

The initial website redesign was a big investment. Since then, we’ve invested in other areas with them. We have support contracts in place for keeping the website running and a monthly contract for iterative improvements.

What is the status of this engagement?

We’ve had an ongoing relationship for four years. The last iteration of the website was made in February 2014. The original London Zoo app was built a year later. The conservation app was built in 2017. The yearlong project for the integration of our ticketing system started in 2016.


What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a positive impact on the site and how people have used it. We’ve had increases in users, conversion rates, page views, and so on. We have a good relationship with Catch, and they have met our expectations. They are helpful and open to new ideas.

How did Catch perform from a project management standpoint?

They are quick to respond, especially if we have an urgent problem. We use Jira for management and support. We have used Slack, but we mainly use email and phone calls for communication.

We have developed a good relationship with Catch over the years, especially working on integrating a complicated ticketing system. Doing this required a lot of work with their team.

What did you find most impressive about them?

They are honest about timescales and costs. I would rather work with an honest agency, and their honesty is one of the things that stood out in the initial tender phase. They presented what they did and how long the work would take in an honest manner. It was quite refreshing.

Are there any areas they could improve?

We have a lot of projects going on at once and they have limited resources. We sometimes have to manage what projects we want to work on first, which is fine. I don’t find this to be a problem.

Do you have any advice for future clients of theirs?

They have lots of experts and specialists; clients should make sure that they are working with the right ones for the task. Also, make sure that there is a clear brief in place and that there is an understanding of what needs to be achieved. Catch is good at producing technical specs before the project starts.

Overall Score
  • 4.5 Scheduling
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer