Storytelling + Innovative Technology

We're a digital experience agency focussed on combining storytelling with innovative technology to create value for brands.

A summary of Catch in a few bullet points;

  • Dedicated digital transformation offering, under one roof - through your dedicated point of contact, you have access to best-in-class strategy, creative and development resource 
  • We will bring thousands of hours worth of project experience across successful delivery for global brands
  • Optimised workflow - our process is the optimal way to deliver at speed
  • More than just a creative agency - we understand what it takes to deliver a compelling user experience
 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2007
Show all +
London, United Kingdom
headquarters
  • 1-4 Argyll Street
    London W1F 7TA
    United Kingdom
other locations

Reviews

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Google Hire Customizations for Content Studio

"They were great at keeping me in the loop and chasing me for feedback when I needed to respond to them." 

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Nov. 2018 - Feb. 2019
Project summary: 

Catch developed Google Hire ATS customizations to align with internal branding. They introduced a JSON API for a job listing page and updated a button link, enabling an open positions feed.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Head of Talent, Content Studio
 
Verified
The Review
Feedback summary: 

The new ATS adheres to existing brand style and provides users with an intuitive experience. With transparency as a top priority, Catch was proactive with their progress updates and communicated consistently. Their project management was highly organized.

BACKGROUND

Please describe your company and your position there.

I’m the head of talent for a digital content studio. We produce films, TV shows, commercials, VR experiences, and theme park rides for well-known clients around the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Catch?

We recently switched our applicant tracking system from Taleo to Google Hire, and we needed to customize our portal so it adhered to our brand’s established look and feel. 

What were your goals for this project?

We set out to design a career site that was on brand and easy to use from a candidate’s perspective. It also had to allow for ]in-depth exploration of available jobs.

SOLUTION

How did you select this vendor?

Catch was already on retainer for the entire company website.

Describe the project and the services they provided in detail.

Catch delivered the work in two phases. Phase one was a button link update, implementing an open positions feed, and QA testing and release. Phase two was more complex and involved creating our job listings page using the JSON feed API, followed by QA testing and release.

What was the team composition?

We worked directly with anaccount manager and had little visibility of Catch’s internal team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our Careers pages are on brand and present the best possible candidate experience. This is incredibly important in a competitive market like ours.

How was project management arranged and how effective was it?

We managed the project via e-mail. It was highly effective.

What did you find most impressive about this company?

Communication is definitely their strong suit. They were great at keeping me in the loop and chasing me for feedback when I needed to respond.

Are there any areas for improvement?

No, not that I saw. They handled everything well, and the result was exactly what we were looking for.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The work was scheduled in to meet our needs.
  • 4.5 Cost
    Value / within estimates
    Sometimes it's hard to understand why things cost what they do.
  • 4.5 Quality
    Service & deliverables
    There were a couple of minor tweaks required.
  • 4.5 NPS
    Willing to refer

CRM & Membership Platform for Professional Association

"The project underwent acute changes, including in project managers, and Catch dealt with it all with panache." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. - Nov. 2018
Project summary: 

Catch delivered a web platform for a professional association’s members and a Salesforce CRM. They worked with third-parties to build and integrate custom APIs and delivered an authentication feature.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
Morgan Martins
Head of Digital & Data, Institute of Physics
 
Verified
The Review
Feedback summary: 

Despite facing specification changes and a strict budget, Catch delivered a high-quality solution that complied with initial cost parameters. Their perseverance and deep level of engagement empowered them to handle unexpected challenges deftly. Customers can expect a stable yet flexible partner.

BACKGROUND

Please describe your company and your position there.

I’m the head of digital and data for the Institute of Physics. We’re a membership organization, supporting physicists and physics teachers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Catch?

We wanted to deliver a new membership hub called IOP Connect. We also needed to decommission our current, bespoke Redbox CRM and roll out a Salesforce system. The projects were initially separate efforts, but due to Salesforce delays, their timelines merged.

What were your goals for this project?

We wanted to launch two new key products: IOP connect (our new membership and content personalization hub) and our new homepage and site.

SOLUTION

How did you select this vendor?

I started looking at five agencies, then invited three agencies to present a solution. Catch won our hearts and minds.

Describe the project and the services they provided in detail.

On top of  the key products, Catch was instrumental in delivering major functionalities. They introduced a critical content API, implemented Acquia Lift to support our content personalization efforts, and worked with our Salesforce partner to build a Salesforce API. The Acquia and Salesforce tasks were massive achievements as our team was hitting roadblock after roadblock before they came on board. Catch worked well with both Acquia and Salesforce representatives to deliver these capabilities. They also introduced Auth0 authentication capabilities.

What was the team composition?

I had the pleasure of working with Helen (Delivery Director, Catch) and Becca (Delivery Lead, Catch). Their team was composed of a UX designer and several developers. All of them were gems to work with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are still gathering statistics, but the impact among our membership base has been tremendous.

How was project management arranged and how effective was it?

If it wasn't for Catch, I don't think we would’ve delivered this on time. They were relentless.

What did you find most impressive about this company?

Despite there being big changes to the project, Catch stuck to the budget and maintained the same cost from start to finish. Even when we shifted direction on a key component, they provided options within our budget.

Additionally, their stakeholder engagement was instrumental to successful delivery, and, dare I say, my sanity. The project underwent acute changes, including in project managers, and Catch dealt with it all with panache.

Are there any areas for improvement?

No, not at all. I recommend their services without reservation, and when I need another vendor I’ll ask Catch right away.

5.0
Overall Score Everyone should work with them!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on time and with quality.
  • 5.0 Cost
    Value / within estimates
    They provided pure, honest pricing with no cross-selling.
  • 5.0 Quality
    Service & deliverables
    They executed everything flawlessly.
  • 5.0 NPS
    Willing to refer
    I've recommended them to friends already.

Website & App Dev for Wildlife Conservation Org

“They are quick to respond, especially if we have an urgent problem.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2014 - Ongoing
Project summary: 

Catch rebuilt a Drupal E-commerce website and built the CMS for a conservation society. Also, they manage the integration with ticketing and the CRM. Finally, they also worked on developing two applications.

The Reviewer
 
501-1,000 Employees
 
London, United Kingdom
Daniel Sprawson
Head of Digital Services, Zoological Society London
 
Verified
The Review
Feedback summary: 

Catch’s website work resulted in increases in the number of users on the site, the conversions, views, and more. They have a talented team that helps with a broad range of technical work. Their proactive accuracy in estimating projects and integrity in doing so keep the work coming in.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital services at the Zoological Society of London, an international conservation charity. We own the London Zoo.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Catch?

We had a legacy website that had been built by another agency. We were seeking a group that could rebuild our website.

SOLUTION

What was the scope of their involvement?

Our website covers the charity, mission areas, and zoo attractions. It also has various e-commerce functions, such as selling tickets. The initial tender was for rebuilding our website using Drupal. They designed the wireframes and built our website and CMS.

We’ve also used them to integrate with our CRM system, which is currently managed by another company. They built an interface to connect to our API and improve the ticketing system. We now have 40–50 sales channels to various ticketing products and services. Catch is managing that online experience and making sure that the systems are integrating properly with our ticketing and CRM system. They’ve also provided advice and made improvements to the site.

Finally, they also developed the London Zoo app. More recently, Catch and another company built a conservation app that allows people to see real-time images from various conservation projects.

We’re currently performing optimization work. We are working on optimizing user flow, especially on our ticketing and other revenue-driving channels. We are making sure that the customer experience is optimal with minimal dropout rates.

What is the team composition?

I've interfaced with a number of people from their team over the last four years. We usually have an assigned project manager. We’ve spoken a lot with the owner and two other senior people from their company.

How did you come to work with Catch?

We put out a tender and made a short list of four companies and ended up selecting Catch. They made a presentation, listed what they do, and we selected them based on that. We found them to be honest and open about how they would work with us. Catch seemed like a nice fit for an ongoing relationship.

How much have you invested with them?

The initial website redesign was a big investment. Since then, we’ve invested in other areas with them. We have support contracts in place for keeping the website running and a monthly contract for iterative improvements.

What is the status of this engagement?

We’ve had an ongoing relationship for four years. The last iteration of the website was made in February 2014. The original London Zoo app was built a year later. The conservation app was built in 2017. The yearlong project for the integration of our ticketing system started in 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a positive impact on the site and how people have used it. We’ve had increases in users, conversion rates, page views, and so on. We have a good relationship with Catch, and they have met our expectations. They are helpful and open to new ideas.

How did Catch perform from a project management standpoint?

They are quick to respond, especially if we have an urgent problem. We use Jira for management and support. We have used Slack, but we mainly use email and phone calls for communication.

We have developed a good relationship with Catch over the years, especially working on integrating a complicated ticketing system. Doing this required a lot of work with their team.

What did you find most impressive about them?

They are honest about timescales and costs. I would rather work with an honest agency, and their honesty is one of the things that stood out in the initial tender phase. They presented what they did and how long the work would take in an honest manner. It was quite refreshing.

Are there any areas they could improve?

We have a lot of projects going on at once and they have limited resources. We sometimes have to manage what projects we want to work on first, which is fine. I don’t find this to be a problem.

Do you have any advice for future clients of theirs?

They have lots of experts and specialists; clients should make sure that they are working with the right ones for the task. Also, make sure that there is a clear brief in place and that there is an understanding of what needs to be achieved. Catch is good at producing technical specs before the project starts.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer