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Managed IT Service Provider

4.8
2 reviews

Caspian IT Group is the leading Managed Service Provider providing Fortune 500 IT Solutions for small to medium-sized businesses. We run as Your New IT Department ™, so you can focus on your core competencies and grow your business.​

Caspian IT Group provides an integrated offering of on-demand software and managed services that are activated with a simple Internet connection, ensuring all desktops and laptops regardless of location are Caspian IT Group Protected. These services are powered by Caspian IT Group’ industry-leading desktop management platform and its client-based agent architecture, providing customers with 365x24x7 access to Caspian IT Group’ Network Operations Team.

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$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
San Jose, CA
headquarters
  • 1425 Koll Cir. Suite 101
    San Jose, CA 95112
    United States
    408-780-0900

Portfolio

Key clients: 

7777

Reviews

4.8
2 reviews
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IT Support and Web Design for Medical Business

"Their technical skills and knowledge stood out."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Caspian IT Group provided various technical services to set up a business. They installed equipment and did website design with cloud support. They also set up a camera security system.

The Reviewer
 
1-10 Employees
 
San Jose, California
Dennis Christensen
President, SVC
 
Verified
The Review
Feedback summary: 

The design of an operational website has helped draw new customers. Positive internal feedback for Caspian IT Group’s work has focused on their reliability and project management skills. Expect a skilled partner who can meet various needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the president of a service that supports medical needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Caspian IT Group?

We needed technical support to set up a business.

What were your goals for this project?

We wanted to make our business operational with minimal downtime and reliable data storage.

SOLUTION

How did you select this vendor?

I worked with their principals before they started Caspian IT Group, so I knew the quality they could deliver.

Describe the project in detail.

They installed our equipment and telephone service and delivered all the required computers and servers. They then did website design and offered cloud support. Other deliverables included the installation of a building security system with cameras.

What was the team composition?

Many of the personnel at Caspian IT Group were involved because of the various work we needed, along with ongoing support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is a major source of new customers.

How effective was the workflow between your team and theirs?

They followed a highly effective process. They’re quickly and easily available.

What did you find most impressive about this company?

Their technical skills and knowledge stood out.

Are there any areas for improvement?

No, I’m very satisfied.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were on-call and responsive.
  • 5.0 Cost
    Value / within estimates
    They offered competitive pricing.
  • 5.0 Quality
    Service & deliverables
    They delivered what we needed.
  • 5.0 NPS
    Willing to refer
    I routinely do.

Cybersecurity & Managed IT Services for Manufacturing Company

"They’re always willing to go above and beyond to meet our needs."

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Caspian IT Group offers a full range of technology management services. Their team provides server maintenance and visualization, workspace administration, and network protection.

The Reviewer
 
11-50 Employees
 
San Jose, California
Bob Dorricott
President & CEO, WessDel
 
Verified
The Review
Feedback summary: 

Caspian IT Group has streamlined network administration and security, relieving the client of all IT related duties. Their dedicated team responds quickly to issues, including malware attacks and workstation bugs. Customers can expect professionalism, efficiency, and friendliness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of WessDel. We’re a custom parts manufacturer in the defense and aerospace industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Caspian IT Group?

The IT management firm I was previously working with suddenly decided to shut down their business, which prompted me to find a new service provider.

SOLUTION

What was the scope of their involvement?

They provide full network maintenance, including server management and workstation administration. They also coordinate with my cloud hosting provider, and implement various cybersecurity measures.

What is the team composition?

I’ve worked with everybody in their organization, and I communicate directly with their CEO, CIO, and CTO. I also have an account manager who has been assigned to me.

How did you come to work with Caspian IT Group?

When my previous IT management provider started going out of business, they expressed a desire to migrate our services to Caspian IT Group. I reached out, and, after a few conversations, I felt that they would be a perfect fit. They were open and honest from the outset, and their pricing was very reasonable. Based on cost, it appeared that I would be getting a better deal than my previous service provider.

What is the status of this engagement?

We switched over to Caspian IT Group in 2014, and they're still our provider.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Caspain IT Group, I no longer have to delegate IT related tasks to my internal team. Also, they’ve greatly simplified our system. We now have a single, virtualized server that is very easy to access and manage.

How did Caspian IT Group perform from a project management standpoint?

Their team uses a portal that allows us to log calls, and they’re immediately accessible by phone. I’ve never had a problem getting ahold of someone from their team, even regarding small, daily issues like workstation glitches.

In terms of specific projects, they’ve provided regular updates and never missed deadlines. They’ve also been diligent in terms of protecting our servers. We’ve had several instances when links to ransomware have been clicked, and they’ve been able to restore our system each time.

What did you find most impressive about them?

They’re always willing to go above and beyond to meet our needs. At times when we’ve experienced problems late on a Friday afternoon, we’ve never had to worry about our system being ready by Monday morning. They’ve also been very friendly and accommodating throughout our partnership.

Are there any areas they could improve?

I don’t know of any ways they could improve their service. As far as I can tell, they’re giving me the best experience they can offer.

Do you have any advice for potential customers?

Use the tools that they provide, and let the interface work for you. Also, make sure that your team understands how the system works, and how to interact with it properly.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We’ve referred colleagues to them several times.