What evidence can you share that demonstrates the impact of the engagement?
We haven't done a lot of promotion for the app because we were a little late getting to market and it requires a lot of cloud storage. That being said, all the feedback we’ve received has been positive. CASoft Seattle implemented a lot of features to make the tipping functionality as user-friendly as possible. Everything they’ve done looks and works great.
How did CASoft Seattle perform from a project management standpoint?
I talked to both of our contacts regularly. We’d email back and forth multiple times a day and had phone conversations to clarify items if necessary. Whenever there was an issue, Brian would quickly tackle the problem and resolve it. They tried to keep everything on schedule and openly communicated if they weren’t going to meet a deadline. Overall, they did a great job.
What did you find most impressive about them?
After working with some of the highest rated development firms, I appreciate how CASoft Seattle does business. Their ability to communicate and work within a partnership is second to none. They had a lot of issues working with the original code but were ultimately able to succeed where other companies failed. They aren’t as well-known as some of their competitors, but they stayed true to their word and honored our contract. For example, they once encountered an unforeseen challenge that delayed the development process and put them behind schedule. In response, they worked through the issue and eventually resolved it without charging an additional fee. Other firms would’ve increased the cost of development, so I’m thankful for their approach. They deserve all the accolades I can give them.
Do you have any advice for potential customers?
My experience with CASoft Seattle is likely different than their usual client because we hired them to work on an existing platform. However, I explained in great detail the challenges previous developers have faced while creating the platform and that proved useful to them. I suggest that new clients of CASoft Seattle give them the opportunity to help out and trust in their ability to deliver.