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Claim ProfileChartered Professional Accountant
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2425 Matheson Boulevard East (8th floor)Mississauga, ON L4W 5K4Canada
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the project
Bookkeeping for IT Services Company
"They should train more qualified people and be careful with the other company’s money."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of an IT company.
What challenge were you trying to address with CapexCPA?
We didn’t have enough resources to take care of the bookkeeping, and we needed a company to help us.
What was the scope of their involvement?
We hired them to take care of the bookkeeping and the payroll. They asked me to connect our accounts to a QuickBooks cloud account. I connected our bank account, the credit cards, and all the other accounts to QuickBooks. They configured an account with Wagepoint so that they can do the payroll.
What is the team composition?
I always discussed matters with the owner. I don’t know if there are any other team members.
How did you come to work with CapexCPA?
We discovered them on the QuickBooks platform where they recommend companies. One of the companies was CapexCPA and I sent them a message and they replied. They explained how their system worked and it sounded good.
How much have you invested with them?
We spent $5,000.
What is the status of this engagement?
We started working together in January until November 2019.
What evidence can you share that demonstrates how the engagement went poorly?
When they presented the year-end results, we discovered that they didn’t even make the separation between Canadian and U.S. dollars in the sales column. The second issue I saw was with the payroll. They made three mistakes in a row.
After that, we decided enough is enough. Our accountant reviewed the situation and he was able to correct the things and we were able to file our taxes and pay them. I’m not 100% that everything is bulletproof.
How did CapexCPA perform from a project management standpoint?
At the beginning, we communicated every two weeks. When I saw that they withdrew the money from our account, I wasn’t sure how that happened. I sent him an email and he called me to explain that during the process of onboarding me, I signed that they can withdraw money from my account. I was fine with it once he explained it to me.
I once scheduled a meeting on Google Hangouts and they didn’t show up. I sent them an email and they had been waiting for me to call them. Maybe it was a misunderstanding, but I don’t know what happened.
Every time I tried to discuss the project with them, the owner would give me a timeslot to discuss. The discussions were very brief. What was concerning me most during the last few weeks of the work with them was the fact that they weren’t able to explain some numbers. The project management looked very good at the beginning, but I think they started rushing the project.
Is there anything that went well?
They use cloud technologies. We love working with solutions that are in the cloud.
Are there any areas they could improve?
They should train more qualified people and be careful with the other company’s money. They shouldn’t do mistakes as they did with us.
The client found CapexCPA to be insufficiently qualified for the task. They failed to take key details and circumstances into accounts and made several errors. Their team was communicative and used up-to-date technology, but was unable to explain much of their process.