What evidence can you share that demonstrates the impact of the engagement?
Firstly, in the over 13 years I’ve been in this industry, no vendor has ever gotten a site up and running on time and within budget, so I give Cantilever immense credit for doing that. Additionally, the website functions great. Our old site has a page-load time of more than four seconds, and Cantilever got that number down to 1.5–2 seconds. We’ve also seen a 70% increase in traffic across the entire site. A large percentage of our visitors are using mobile devices, so Cantilever did a great job making the site more mobile responsive.
Anecdotally, our internal and external stakeholders all love the site. It’s rare in our industry to not receive any negative feedback from stakeholders, but we’ve genuinely only earned positive comments on the platform.
How did Cantilever perform from a project management standpoint?
Cantilever did really well and the communication was very clear. They did an excellent job documenting work and plans. If there were any misunderstandings from meetings, they were open to explaining what they misinterpreted or letting us know if we didn’t remember information correctly. If there was a mistake, they fully owned it, which we appreciated. Something I don’t like about working with other vendors is their tendency to get defensive if they mess up, and that wasn’t an issue with Cantilever.
What did you find most impressive about them?
Cantilever had a great combination of humility and excellence. They remain humble, even though they’re fantastic at their job, which is rare. Their team is highly competent.
Are there any areas they could improve?
If I'm being nitpicky, I’d have liked if fewer bugs existed at the end, but that’s normal. As soon as they identified the issues, they immediately fixed them too, so I was satisfied.
Do you have any advice for potential customers?
Trust them and be a collaborative partner. Don’t just give them the requirements an set them on their way. Be actively involved, read the documentation, give feedback, and be willing to have a conversation. Check your ego at the door but don’t be afraid to disagree and collaborate with them.