Canary Software

BACKGROUND

Please describe your company and position.

I am the Communications Manager of Annam Garden

Describe what your company does in a single sentence.

Our company provides high-quality resort and homestay services in Ba Vi, Vietnam, offering a relaxing and memorable experience for our guests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Canary Software to accomplish?

• Design and develop a website to showcase our resort
• Create a website and mobile app for our resort's booking system

SOLUTION

How did you find Canary Software?

• Online Search
• Referral

Why did you select Canary Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Other

How many teammates from Canary Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design and develop resort introduction website: 
  • Create a visually appealing and user-friendly website to highlight our resort amenities, services and location.
  • Implement responsive design to ensure optimal viewability on desktop and mobile devices.
  • Integrate and optimize the website's SEO capabilities.
• Development of reservation system (Website and Mobile App): 
  • Develop a robust reservation system that allows guests to check availability, make reservations, and manage reservations online.
  • Integrate secure payment gateways (MoMo, Visa) for seamless transactions.
  • Customizable to suit a variety of room types, pricing options, and special promotions.
  • Implement user-friendly interface for both website and mobile app.
• Test and deploy: 
  • Rigorous testing periods to ensure functionality, performance and security of both website and mobile app.
• Training and support: 
  • Provide documentation and training sessions to resort staff on how to effectively manage reservations, update content, and use the admin dashboard.
  • Ongoing technical support and maintenance after launch to resolve any issues and deploy updates as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased website traffic and engagement metrics.
2. Improved booking conversion rates.
3. Positive customer feedback and satisfaction.
4. Enhanced revenue from online bookings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Canary Software demonstrated effective project management throughout our engagement. They delivered on time, meeting key milestones according to our project schedule. Our responsiveness is excellent. They promptly addressed any questions or adjustments needed during development. They proactively informed and communicated with us. They had many useful suggestions to help improve our system.

What was your primary form of communication with Canary Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very punctual and pleasant people. All deadlines were completed on time and more. They also enthusiastically supported us with small changes after the project was completed.

Are there any areas for improvement or something Canary Software could have done differently?

Currently none. They listened attentively and worked according to our requests.

BACKGROUND

Please describe your company and your position there.

My company is a company doing architectural services, we develop the company on the website in the most professional way. I am the manager of this project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Canary Software, and what were your goals?

We hired Canary Software company for Kirei Home website project - website development service (Web Design for Business Services Company). The goal we want to achieve is a website with a unique, professional style in accordance with our company's style.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already work with Canary Software on some smaller project before. Canary Software is a company with a lot of experience in the IT field, experienced and talented staff and many good services for customers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Building web for customers using architectural services and people interested in architecture. Using our wireframes, .psd graphics, and prototypes ... to create WordPress website

How many people from the vendor's team worked with you, and what were their positions?

I worked with two individuals from their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our customers give very good and positive feedback on the look and feel of our website. The architects of our company are very satisfied with this result.

Describe their project management style, including communication tools and timeliness.

We communicate via the Slack app, I give them a specific deadline to fix bugs and follow my company's ideas. They completed the project on time and met our expectations.

What did you find most impressive or unique about this company?

Canary Software company is professional but still very friendly with us. They always completed our deadlines earlier or on time, never late.

Are there any areas for improvement or something they could have done differently?

They prefer to communicate with us via Email, Slack rather than calling. But everything is fine with us.. But everything is fine with us.