CamTalk Solutions

Connecting Remote Workers with Growing Businesses

CamTalk Solutions, a subsidiary of CAAR Enterprises LLC, is a U.S.-based boutique BPO dedicated to helping businesses scale their customer experience and back-office operations with confidence. We provide tailored outsourcing solutions across voice, chat, email, and back-office support, leveraging a global workforce while maintaining U.S. oversight and management.

Min project size
$1,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Year founded
Founded 2025

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Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $25 - $49 /hr

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Contact Center Services Packages

starting at $3,200/month

Back Office Services Packages

starting at $3,000/month

Customer Support Outsourcing Packages

starting at $3,200/month

Sales Team Augmentation Packages

starting at $3,500/month

View All Packages

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Scalable Call Center Support

Professional inbound and outbound call handling with dedicated U.S.-based contractors, multi-channel capabilities, and reliable oversight.

Small

Per agent - 5 dedicated agents

$3,200 /month

Hours of Operation: Business hours coverage (Mon–Fri, 9 AM–5 PM EST)
Channels Supported: Voice (inbound and outbound calls)
Team Structure: Shared agent team with lead oversight
Technology & System Integration: Standard call logging and performance analytics
Reporting & Analytics: Weekly summary reports with basic metrics

Medium

Per agent - 15 dedicated agents

$3,100 /month

Hours of Operation: Extended coverage up to 16 hours per day (Mon–Sat)
Channels Supported: Voice, chat, email, and SMS
Team Structure: Dedicated team with a client account manager
Technology & System Integration: Integrated data sharing and CRM syncing
Reporting & Analytics: Real-time dashboards and automated analytics

Large

Per agent - 30+ dedicated agents

$3,000 /month

Hours of Operation: 24/7/365 support with global team rotation for seamless service
Channels Supported: Full omnichannel support including voice, chat, SMS, email, and social
Team Structure: Fully dedicated team with QA manager and training lead
Technology & System Integration: Advanced customization, call routing, and performance dashboards
Reporting & Analytics: Custom analytics suite with SLA tracking and monthly strategy reviews

Features	Small $3,200 /mo	Medium $3,100 /mo	Large $3,000 /mo
Hours of Operation	Business hours coverage (Mon–Fri, 9 AM–5 PM EST)	Extended coverage up to 16 hours per day (Mon–Sat)	24/7/365 support with global team rotation for seamless service
Channels Supported	Voice (inbound and outbound calls)	Voice, chat, email, and SMS	Full omnichannel support including voice, chat, SMS, email, and social
Team Structure	Shared agent team with lead oversight	Dedicated team with a client account manager	Fully dedicated team with QA manager and training lead
Technology & System Integration	Standard call logging and performance analytics	Integrated data sharing and CRM syncing	Advanced customization, call routing, and performance dashboards
Reporting & Analytics	Weekly summary reports with basic metrics	Real-time dashboards and automated analytics	Custom analytics suite with SLA tracking and monthly strategy reviews
Quality Assurance	Random QA sampling with brief feedback	Scheduled QA reviews and live monitoring	Dedicated QA analyst, scorecards, and monthly calibration sessions
Training & Onboarding	Standard onboarding and script familiarization	Customized training with simulated calls and feedback	Fully branded onboarding with ongoing refresher training and performance coaching
Service Level Agreement (SLA)	Standard SLA (average response within 2 minutes; 70% first-call resolution)	Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution)	Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling)
Escalation & Support Management	Escalations managed by shared team lead	Escalations handled by assigned account manager with follow-ups	Dedicated escalation team with direct client communication

Small $3,200 /mo
Hours of Operation	Business hours coverage (Mon–Fri, 9 AM–5 PM EST)
Channels Supported	Voice (inbound and outbound calls)
Team Structure	Shared agent team with lead oversight
Technology & System Integration	Standard call logging and performance analytics
Reporting & Analytics	Weekly summary reports with basic metrics
Quality Assurance	Random QA sampling with brief feedback
Training & Onboarding	Standard onboarding and script familiarization
Service Level Agreement (SLA)	Standard SLA (average response within 2 minutes; 70% first-call resolution)
Escalation & Support Management	Escalations managed by shared team lead

Medium $3,100 /mo
Hours of Operation	Extended coverage up to 16 hours per day (Mon–Sat)
Channels Supported	Voice, chat, email, and SMS
Team Structure	Dedicated team with a client account manager
Technology & System Integration	Integrated data sharing and CRM syncing
Reporting & Analytics	Real-time dashboards and automated analytics
Quality Assurance	Scheduled QA reviews and live monitoring
Training & Onboarding	Customized training with simulated calls and feedback
Service Level Agreement (SLA)	Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution)
Escalation & Support Management	Escalations handled by assigned account manager with follow-ups

Large $3,000 /mo
Hours of Operation	24/7/365 support with global team rotation for seamless service
Channels Supported	Full omnichannel support including voice, chat, SMS, email, and social
Team Structure	Fully dedicated team with QA manager and training lead
Technology & System Integration	Advanced customization, call routing, and performance dashboards
Reporting & Analytics	Custom analytics suite with SLA tracking and monthly strategy reviews
Quality Assurance	Dedicated QA analyst, scorecards, and monthly calibration sessions
Training & Onboarding	Fully branded onboarding with ongoing refresher training and performance coaching
Service Level Agreement (SLA)	Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling)
Escalation & Support Management	Dedicated escalation team with direct client communication

Back Office Efficiency Solutions

Streamline operations with reliable support for data entry, reporting, and process management that saves time and reduces costs.

Small

Per agent - 80–100 hrs/month

$3,000 /month

Scope of Work: Data entry and file management
Reporting & Updates: Weekly task updates
Team Availability: Mon–Fri business hours
Quality Assurance: Basic accuracy checks

Medium

Per agent - 240 hrs/month

$3,100 /month

Scope of Work: Report creation and task automation
Reporting & Updates: Daily reports and process logs
Team Availability: Extended hours with team overlap
Quality Assurance: Dual-verification and supervisor review

Large

500+ hrs/month, custom

$2,900 /month

Scope of Work: Complex workflow management with custom integrations
Reporting & Updates: Custom dashboards and end-of-week performance recaps
Team Availability: 24/7 operational coverage for critical tasks
Quality Assurance: Dedicated QA lead with audit-ready documentation

Features	Small $3,000 /mo	Medium $3,100 /mo	Large $2,900 /mo
Scope of Work	Data entry and file management	Report creation and task automation	Complex workflow management with custom integrations
Reporting & Updates	Weekly task updates	Daily reports and process logs	Custom dashboards and end-of-week performance recaps
Team Availability	Mon–Fri business hours	Extended hours with team overlap	24/7 operational coverage for critical tasks
Quality Assurance	Basic accuracy checks	Dual-verification and supervisor review	Dedicated QA lead with audit-ready documentation

Small $3,000 /mo
Scope of Work	Data entry and file management
Reporting & Updates	Weekly task updates
Team Availability	Mon–Fri business hours
Quality Assurance	Basic accuracy checks

Medium $3,100 /mo
Scope of Work	Report creation and task automation
Reporting & Updates	Daily reports and process logs
Team Availability	Extended hours with team overlap
Quality Assurance	Dual-verification and supervisor review

Large $2,900 /mo
Scope of Work	Complex workflow management with custom integrations
Reporting & Updates	Custom dashboards and end-of-week performance recaps
Team Availability	24/7 operational coverage for critical tasks
Quality Assurance	Dedicated QA lead with audit-ready documentation

Customer Experience Management

End-to-end customer support across phone, chat, email, and social channels with flexible coverage and SLA-backed quality.

Small

Per Agent - 5 agents ≈ $16k

$3,200 /month

Hours of Operation: Standard business hours support (Mon–Fri)
Channels Supported: Email and chat support only
Team Structure: Shared support agents with oversight
Quality Assurance: Periodic QA reviews
Training & Onboarding: Standard onboarding and brand briefing

Medium

Per Agent - 15 agents ≈ $46.5k

$3,100 /month

Hours of Operation: Extended service window, up to 16 hours/day
Channels Supported: Voice, email, and chat with escalation management
Team Structure: Dedicated team with account manager
Quality Assurance: Regular QA monitoring and customer satisfaction reports
Training & Onboarding: Customized training with live roleplay sessions

Large

Per Agent - 25+ agents ≈ $75k+

$3,000 /month

Hours of Operation: 24/7 coverage for global customer bases
Channels Supported: Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure: Fully dedicated support staff with QA and team leads
Quality Assurance: Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding: Fully tailored onboarding program with brand tone immersion and continuous training

Features	Small $3,200 /mo	Medium $3,100 /mo	Large $3,000 /mo
Hours of Operation	Standard business hours support (Mon–Fri)	Extended service window, up to 16 hours/day	24/7 coverage for global customer bases
Channels Supported	Email and chat support only	Voice, email, and chat with escalation management	Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure	Shared support agents with oversight	Dedicated team with account manager	Fully dedicated support staff with QA and team leads
Quality Assurance	Periodic QA reviews	Regular QA monitoring and customer satisfaction reports	Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding	Standard onboarding and brand briefing	Customized training with live roleplay sessions	Fully tailored onboarding program with brand tone immersion and continuous training
Service Level Agreement (SLA)	Email response within 4 hours; chat within 2 minutes	Email within 2 hours; chat or phone within 90 seconds	Email within 1 hour; chat or phone under 60 seconds

Small $3,200 /mo
Hours of Operation	Standard business hours support (Mon–Fri)
Channels Supported	Email and chat support only
Team Structure	Shared support agents with oversight
Quality Assurance	Periodic QA reviews
Training & Onboarding	Standard onboarding and brand briefing
Service Level Agreement (SLA)	Email response within 4 hours; chat within 2 minutes

Medium $3,100 /mo
Hours of Operation	Extended service window, up to 16 hours/day
Channels Supported	Voice, email, and chat with escalation management
Team Structure	Dedicated team with account manager
Quality Assurance	Regular QA monitoring and customer satisfaction reports
Training & Onboarding	Customized training with live roleplay sessions
Service Level Agreement (SLA)	Email within 2 hours; chat or phone within 90 seconds

Large $3,000 /mo
Hours of Operation	24/7 coverage for global customer bases
Channels Supported	Full omnichannel support: voice, chat, email, SMS, and social media
Team Structure	Fully dedicated support staff with QA and team leads
Quality Assurance	Dedicated QA analysts, weekly calibrations, and CSAT tracking
Training & Onboarding	Fully tailored onboarding program with brand tone immersion and continuous training
Service Level Agreement (SLA)	Email within 1 hour; chat or phone under 60 seconds

Revenue Growth Outsourcing

Lead generation, appointment setting, and outbound sales delivered by skilled professionals focused on driving measurable revenue.

Small

Per Agent - 2 agents ≈ $7k

$3,500 /month

Hours of Operation: Standard business hours calling (Mon–Fri)
Sales Activities: Cold calling and appointment setting
Reporting & Analytics: Weekly summary reports
Training & Product Familiarization: Basic product overview training
Service Level Agreement (SLA): Average contact response within 1 business day

Medium

Per Agent - 8 agents ≈ $27.2k

$3,400 /month

Hours of Operation: Extended hours for multiple time zones
Sales Activities: Outbound + inbound sales support with email follow-up
Reporting & Analytics: Detailed conversion analytics and follow-up metrics
Training & Product Familiarization: Custom scripts and product training
Service Level Agreement (SLA): Response to warm leads within 6 hours

Large

Per Agent - 15+ agents ≈ $48k+

$3,200 /month

Hours of Operation: Round-the-clock global sales coverage
Sales Activities: Full-cycle sales handling including pipeline management and renewals
Reporting & Analytics: Custom dashboards with KPI reporting and revenue tracking
Training & Product Familiarization: Full brand immersion with objection-handling workshops
Service Level Agreement (SLA): Response to hot leads within 2 hours; 75% conversion follow-up rate

Features	Small $3,500 /mo	Medium $3,400 /mo	Large $3,200 /mo
Hours of Operation	Standard business hours calling (Mon–Fri)	Extended hours for multiple time zones	Round-the-clock global sales coverage
Sales Activities	Cold calling and appointment setting	Outbound + inbound sales support with email follow-up	Full-cycle sales handling including pipeline management and renewals
Reporting & Analytics	Weekly summary reports	Detailed conversion analytics and follow-up metrics	Custom dashboards with KPI reporting and revenue tracking
Training & Product Familiarization	Basic product overview training	Custom scripts and product training	Full brand immersion with objection-handling workshops
Service Level Agreement (SLA)	Average contact response within 1 business day	Response to warm leads within 6 hours	Response to hot leads within 2 hours; 75% conversion follow-up rate

Small $3,500 /mo
Hours of Operation	Standard business hours calling (Mon–Fri)
Sales Activities	Cold calling and appointment setting
Reporting & Analytics	Weekly summary reports
Training & Product Familiarization	Basic product overview training
Service Level Agreement (SLA)	Average contact response within 1 business day

Medium $3,400 /mo
Hours of Operation	Extended hours for multiple time zones
Sales Activities	Outbound + inbound sales support with email follow-up
Reporting & Analytics	Detailed conversion analytics and follow-up metrics
Training & Product Familiarization	Custom scripts and product training
Service Level Agreement (SLA)	Response to warm leads within 6 hours

Large $3,200 /mo
Hours of Operation	Round-the-clock global sales coverage
Sales Activities	Full-cycle sales handling including pipeline management and renewals
Reporting & Analytics	Custom dashboards with KPI reporting and revenue tracking
Training & Product Familiarization	Full brand immersion with objection-handling workshops
Service Level Agreement (SLA)	Response to hot leads within 2 hours; 75% conversion follow-up rate

Our Story

CamTalk Solutions, a woman-owned business, was born from a simple idea: create opportunities for people while helping businesses grow. Seeing many in the U.S. unemployed for months, I wanted to offer flexible, work-from-home jobs that ease financial and family burdens. At the same time, we support businesses by handling time-consuming processes through scalable, secure outsourcing. Our mission is to empower both individuals and organizations to thrive.

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CamTalk Solutions

Connecting Remote Workers with Growing Businesses

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Packages

Packages we offer:

Scalable Call Center Support

Small

Medium

Large

Back Office Efficiency Solutions

Small

Medium

Large

Customer Experience Management

Small

Medium

Large

Revenue Growth Outsourcing

Small

Medium

Large

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