CamTalk Solutions Packages
North Miami, FL
View Full ProfilePackages we offer:
Scalable Call Center Support
Professional inbound and outbound call handling with dedicated U.S.-based contractors, multi-channel capabilities, and reliable oversight.
| Features |
Small $3,200 /moPer agent - 5 dedicated agents |
Medium $3,100 /moPer agent - 15 dedicated agents |
Large $3,000 /moPer agent - 30+ dedicated agents |
|---|---|---|---|
|
Hours of Operation |
Business hours coverage (Mon–Fri, 9 AM–5 PM EST) |
Extended coverage up to 16 hours per day (Mon–Sat) |
24/7/365 support with global team rotation for seamless service |
|
Channels Supported |
Voice (inbound and outbound calls) |
Voice, chat, email, and SMS |
Full omnichannel support including voice, chat, SMS, email, and social |
|
Team Structure |
Shared agent team with lead oversight |
Dedicated team with a client account manager |
Fully dedicated team with QA manager and training lead |
|
Technology & System Integration |
Standard call logging and performance analytics |
Integrated data sharing and CRM syncing |
Advanced customization, call routing, and performance dashboards |
|
Reporting & Analytics |
Weekly summary reports with basic metrics |
Real-time dashboards and automated analytics |
Custom analytics suite with SLA tracking and monthly strategy reviews |
|
Quality Assurance |
Random QA sampling with brief feedback |
Scheduled QA reviews and live monitoring |
Dedicated QA analyst, scorecards, and monthly calibration sessions |
|
Training & Onboarding |
Standard onboarding and script familiarization |
Customized training with simulated calls and feedback |
Fully branded onboarding with ongoing refresher training and performance coaching |
|
Service Level Agreement (SLA) |
Standard SLA (average response within 2 minutes; 70% first-call resolution) |
Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution) |
Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling) |
|
Escalation & Support Management |
Escalations managed by shared team lead |
Escalations handled by assigned account manager with follow-ups |
Dedicated escalation team with direct client communication |
|
Small $3,200 /moPer agent - 5 dedicated agents |
|
|---|---|
|
Hours of Operation |
Business hours coverage (Mon–Fri, 9 AM–5 PM EST) |
|
Channels Supported |
Voice (inbound and outbound calls) |
|
Team Structure |
Shared agent team with lead oversight |
|
Technology & System Integration |
Standard call logging and performance analytics |
|
Reporting & Analytics |
Weekly summary reports with basic metrics |
|
Quality Assurance |
Random QA sampling with brief feedback |
|
Training & Onboarding |
Standard onboarding and script familiarization |
|
Service Level Agreement (SLA) |
Standard SLA (average response within 2 minutes; 70% first-call resolution) |
|
Escalation & Support Management |
Escalations managed by shared team lead |
|
Medium $3,100 /moPer agent - 15 dedicated agents |
|
|---|---|
|
Hours of Operation |
Extended coverage up to 16 hours per day (Mon–Sat) |
|
Channels Supported |
Voice, chat, email, and SMS |
|
Team Structure |
Dedicated team with a client account manager |
|
Technology & System Integration |
Integrated data sharing and CRM syncing |
|
Reporting & Analytics |
Real-time dashboards and automated analytics |
|
Quality Assurance |
Scheduled QA reviews and live monitoring |
|
Training & Onboarding |
Customized training with simulated calls and feedback |
|
Service Level Agreement (SLA) |
Enhanced SLA (response within 60–90 seconds; 75–80% first-call resolution) |
|
Escalation & Support Management |
Escalations handled by assigned account manager with follow-ups |
|
Large $3,000 /moPer agent - 30+ dedicated agents |
|
|---|---|
|
Hours of Operation |
24/7/365 support with global team rotation for seamless service |
|
Channels Supported |
Full omnichannel support including voice, chat, SMS, email, and social |
|
Team Structure |
Fully dedicated team with QA manager and training lead |
|
Technology & System Integration |
Advanced customization, call routing, and performance dashboards |
|
Reporting & Analytics |
Custom analytics suite with SLA tracking and monthly strategy reviews |
|
Quality Assurance |
Dedicated QA analyst, scorecards, and monthly calibration sessions |
|
Training & Onboarding |
Fully branded onboarding with ongoing refresher training and performance coaching |
|
Service Level Agreement (SLA) |
Premium SLA (response within 45–60 seconds; 80%+ first-call resolution and priority queue handling) |
|
Escalation & Support Management |
Dedicated escalation team with direct client communication |