Platform Development & Security for Dental Logistics Co
- Custom Software Development
- $50,000 to $199,999
- Nov. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 4.5
- Willing to Refer
- 5.0
"Overall, we were very happy with the collaboration."
- Other industries
- London, England
- 51-200 Employees
- Online Review
- Verified
Cambrian Infosystems Pvt Ltd has built a centralized platform for a dental logistics company. The team has worked on clinic and lab profiles and booking system features, reporting, compliance, and security.
The client is highly satisfied with Cambrian Infosystems Pvt Ltd's work. The CRM and booking system have streamlined operations, reduced manual communication, and improved appointment accuracy and case tracking transparency. The team is organized, responsive, and flexible, pleasing the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager of DENTAL LOGISTICS LTD
Describe what your company does in a single sentence.
At Dental Logistics, we specialize in providing reliable, secure, and efficient collection and delivery services tailored for dental professionals. Based in London, we serve practices across the city, with our network now expanding into areas like Birmingham and beyond. We don’t just handle logistics, we also assist with lab arrangements and support dental surgeries by ensuring all necessary equipment, appliances, and restorations are delivered safely and on time. Our dedicated fleet collects cases directly from your practice and delivers them back with care and precision, reducing delays, minimizing risk, and saving you valuable time. Whether it’s coordinating with your lab or making sure everything’s ready for surgery, we’re here to keep practice running smoothly, because when everything arrives as it should, you can focus on what matters most: your patients.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cambrian Infosystems Pvt Ltd to accomplish?
- Centralize Workflow Management – Create a unified system to manage clinic bookings, lab coordination, case tracking, and documentation across multiple locations.
- Enhance Real-Time Coordination – Enable real-time updates and scheduling to streamline communication between dental clinics and labs.
SOLUTION
How did you find Cambrian Infosystems Pvt Ltd?
Referral
Why did you select Cambrian Infosystems Pvt Ltd over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Cambrian Infosystems Pvt Ltd were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
1. Project Objectives
Build a centralized platform to manage the end-to-end workflow of dental surgery coordination between clinics and labs.
Enable real-time booking, communication, and case tracking in a secure and scalable environment.
Improve operational efficiency, reduce manual communication, and enhance visibility for all stakeholders.
2. Key Features & Modules
A. CRM Functionality
User Role Management: Admin, Clinic Staff, Lab Technician, Driver/Logistics, and Patient View (if needed).
Clinic & Lab Profiles: Maintain detailed profiles including services offered, locations, availability, and points of contact.
Patient Case Management: Track patient details, case history, associated lab work, and surgical needs.
B. Booking & Scheduling System
Calendar Integration: Sync with Google Calendar or Outlook; customizable views by day, week, month.
Real-Time Booking: Schedule dental surgeries, lab pickups/deliveries, and consultations.
Automated Reminders: Email, SMS, or in-app notifications for upcoming bookings and task deadlines.
Recurring Appointments: Set weekly or monthly bookings for routine lab work or follow-ups.
C. Lab Coordination Tools
Case Creation & Assignment: Generate and assign lab cases to specific technicians or labs.
Status Tracking: Monitor the status of lab items (e.g., Received, In Progress, Dispatched, Delivered).
Digital Documentation: Upload prescriptions, scans, and notes with each case file.
Secure Messaging: Chat or message feature between clinics and labs for case-specific discussions.
D. Logistics & Delivery Management
Pickup & Delivery Scheduling: Assign drivers to pickup or drop cases between labs and clinics.
Route Optimization: (Optional) Suggest optimized routes for multiple pickups/deliveries.
Driver App (Optional): Mobile-friendly interface for drivers to check assigned tasks and confirm deliveries.
E. Reporting & Analytics
Operational Dashboards: Overview of bookings, active cases, lab performance, and delivery timelines.
Custom Reports: Generate reports on clinic activity, case volumes, lab turnaround times, etc.
Audit Trails: Log user actions for accountability and quality control.
F. Compliance & Security
GDPR Compliance: Secure handling of patient data, including consent forms and data retention policies.
Data Encryption: Secure storage and transmission of sensitive information.
Access Control: Role-based access to ensure only authorized personnel can view/edit certain information.
Backup & Recovery: Regular backups with disaster recovery procedures.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The CRM and booking system significantly streamlined our operations across multiple dental clinics and labs. We saw a measurable reduction in manual communication—saving our team an estimated 20+ hours per week. Real-time bookings and automated reminders improved appointment accuracy and reduced missed handovers. Case tracking became far more transparent, allowing us to cut down delays in lab coordination by over 30%. The system also improved accountability, with audit trails and reporting helping us monitor performance and manage workflows more effectively. Overall, it’s become a core operational tool that’s boosted our efficiency and scalability.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Cambrian Infosystems demonstrated excellent project management throughout the development process. They were highly organized, used clear timelines, and broke the project into well-defined milestones, which helped us track progress easily. Most deliverables were completed on schedule, and if there were any delays, they communicated proactively and always explained the reasons clearly. Their team was extremely responsive to our feedback and flexible when we needed to adjust or refine features. They stayed in close contact via WhatsApp, email, and video calls, making the entire experience collaborative and efficient. We always felt they genuinely understood our business and were committed to delivering exactly what we needed.
What was your primary form of communication with Cambrian Infosystems Pvt Ltd?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about Cambrian Infosystems was their deep understanding of complex workflows and their ability to translate real-world business challenges into smart, functional software solutions. They didn’t just write code—they genuinely took the time to understand how our operations worked, asked the right questions, and offered thoughtful suggestions to improve the system. Their responsiveness and flexibility stood out as well; even as requirements evolved, they adapted quickly without compromising on quality. It felt like working with a true partner, not just a vendor.
Are there any areas for improvement or something Cambrian Infosystems Pvt Ltd could have done differently?
Overall, we were very happy with the collaboration, but if there’s one area for potential improvement, it would be in providing more detailed technical documentation or user guides post-launch. While the system is intuitive and they were always available to explain features, having a formal knowledge base or onboarding material would have made internal training a bit smoother. That said, they were always quick to support us whenever questions came up, so it never became a major issue.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
4.5Value / within estimates
-
Willing to Refer
5.0NPS