Could you share any statistics, metrics or user feedback from this project?
I can say that once the beta testing ended, I've gotten questions almost daily from practitioners who have used it, including front office staff and dentist consultant professionals, on when they can resume using it. They've had a good experience with it. In terms of the testing, the results exceeded expectations. The app functioned in the way it was supposed to.
I'm a very cautious individual when it comes to what I'm going to release, so I took my time in doing tweaks and adjustments during the last three or four months. That's why we're not live because I keep adding more to it. In all honesty, it's hard to stop, but you have to nail down the core function that you need in order to move it the way you want to move it. We identified things that were required in order to get a better acceptance range, and that's what I was looking for.
The app has a social network built into it, and an invitation network built into it for study clubs, and other laboratories, and implant companies. I'm working with the largest implant company in the world right now, and I'm going to work with them to get my initial release and boots on the ground. Then, I imagine the app is going to start having its own legs. That's the way we built it, and that was one of the challenges of it in the very beginning – how to make it so it's self-perpetuating.
I had my own budget, I set my own milestones, and I like to think that I'm easy going. When I run into something that's going to take longer than we expected, I'm not barking or anything like that, I'm not upset about that. We've had a very flexible development schedule. That being said, it's like anything. Sometimes you get new people, and it takes a little while to catch them up and whatnot, but that was the only thing that was difficult.
Is there anything that you'd consider unique about their practice?
Like I said right in the beginning and I will reiterate, it's the depth of their understanding of not only the coding ability, but also the medical field. They have a larger understanding of multiple industries, which is an important toolkit. It means I don't have to recreate the wheel with them since they have a baseline understanding of how we operate and how we approach solutions.
In retrospect, are there areas in which you think they could improve as a service provider?
Not really. I've been very happy. There's nothing that I could say was their fault. I had delays, but it wasn't because of them. It was because we were waiting on graphics from an individual here, or waiting on visual loops from Serbia. That's not on them – that's for sure.
What advice, if any, would you give a future client of theirs?
The faster you reply the faster your project gets finished. My benefit is that my day starts when their day ends, so they have a whole day's work in front of them that they finish, and I have the entire day to respond to it. They really work quite hard, and we end up having a lot of meetings. We've had a lot of meetings closer to the end of their workdays and beginning of my workdays. The only thing I can say is, the faster that you respond to whatever questions or issues they have, or clarifications they need, you'll stay on track. Feedback is very important.