What evidence can you share that demonstrates the impact of the engagement?
There’s no doubt they’re very good on the technical side. If I tell them what to do, they’ll deliver.
However, they have a tendency to interpret our vision literally. They are very good at taking requirements literally and implementing them, but they don’t have an advisory role.
Since they’ve been in the industry longer, I would’ve expected Bytes Technolab to come forth and tell us when something’s not a good option.
Maybe it’s not their place to advise us, but we’ve had to make slight changes to our architecture decisions along the way.
How did Bytes Technolab perform from a project management standpoint?
I was considering pulling the project 3–6 months after starting because there was a communication gap and things weren’t moving as quickly as I expected.
But, they’ve picked it up along the way. I realized it was a matter of understanding our business. (they had some issues understanding how our business functions in Australia). This was a completely new industry for them.
There were a few challenges early on, but we developed an understanding of each other’s personalities, and we’re on the same tempo now.
Mitul understands what I’m looking for, my business challenges, and my vision. We’re on the same page, and I haven’t had many challenges working with him recently. He also brought in a new project manager who is very good.
We use Jira extensively for all of the work and communication. Our testers log all defects and comments into Jira, so it’s the sole task tracking tool for us. We have a scrum meeting every night on our time and every morning on theirs.
We’re working from the US and Australia, so there seems to be a bit of a cultural gap regarding different terminologies. But, I have no big challenges with them.
What did you find most impressive about them?
I’ve worked with lots of Indian companies and some Kenyan ones. What distinguishes Bytes Technolab is that, when they say it’s possible and that they’ll deliver, they will.
We presented them with an initial document, they estimated the requirements, and their understanding of those requirements was right on. There were some ups and downs in the first six months, but not any technical issues.
They know what they’re doing, and they will tell us exactly what’s possible and what isn’t. I haven’t gotten the same kind of confirmation or clarity from other technology service providers.
Are there any areas they could improve?
They could think more from the client’s point of view instead of just thinking of what we’re asking them to do.
I always tell them “Understand where the questions and requirements are coming from. You can have your say about things you don’t necessarily agree with.” It’s okay to say that an idea or technology is wrong and suggest another way of doing it.
Do you have any advice for future clients of theirs?
Clients should have no doubts about trusting Bytes Technolab or the quality of work that they’ll deliver. But, clients have to know what they’re doing before they give the work to them.