Bytes Technolab Inc

Introduce your business and what you do there.

I’m the founder of an electronic cigarettes store.

What challenge were you trying to address with Bytes Technolab Inc?

We were using Finale Software, and they optimized it to speed up our workflow.

What was the scope of their involvement?

They made us an online website, and optimized it with Finale software. Our pictures automatically go to the website, and the software goes instantly to the website. We also used to need to manually print packing slips, and now we scan it and it prints out. Their work made it easier to ship products from our BigCommerce site.

What is the team composition?

I talked with two people, but I don’t know who else was working on it.

How did you come to work with Bytes Technolab Inc?

We asked our Finale software provider, and they recommended Bytes Technolab Inc.

How much have you invested with them?

It’s between $10,000 and $25,000 total.

What is the status of this engagement?

We began work in August 2018 and are still working together.

What evidence can you share that demonstrates the impact of the engagement?

I give them high ratings. They made our lives easier. They instantly reply and everything was completed on time. They don’t give up — they keep working until the project is finished.

How did Bytes Technolab Inc perform from a project management standpoint?

If we ever had a problem, they fixed it immediately. They were very communicative.

What did you find most impressive about them?

They’re diligent at finishing their work. If you ever don’t like something, call them. They’ll make it work. They’re not going to tell you no, they’ll get it done.

Are there any areas they could improve?

Nothing can be improved on, yet.

Do you have any advice for potential customers?

If you tell them something, they’ll get it done. Alert them if there is a problem — they’ll fix it immediately

Introduce your business and what you do there.

We are an advertising and marketing firm. We work with connecting brands to experts within their industry. We work with professionals in veterinary medicine and connect them with product brands so they can learn about the newest innovations from different brands.

What challenge were you trying to address with Bytes Technolab Inc

We’re doing a number of things with our website, both on our client-side and customer-side. We’re actually revamping the entire structure.

What was the scope of their involvement?

They’ve done a number of things for us, including developing some new tools for the user flow. It’s everything from design to the operational side, like how an expert would onboard with us. They’re using WordPress.

Primarily, they do development. We hand off designs to them to code, though there is a bit of a back and forth. They’re pretty good about suggesting things to get around limitations within WordPress. We’re changing the design over from a segmented approach to a persona-based approach. We’re looking to make the site more user-friendly, visual, and personal.

Some of the biggest challenges are finding and sizing the right quality images, as well as making sure all the pieces on the pages flow together well. They’ve also built navigation menus, CTA buttons, and more. Separate projects including more design-heavy products including look-books for some products. We never use templates, so they have to code everything from scratch.

What is the team composition?

I worked directly with the CEO, and then there are probably three other designers that we work with periodically.

How did you come to work with Bytes Technolab Inc?

Our CMO had worked with them in the past. One of the challenges we had with our prior developer was communication. We’d request something be done, then they’d respond saying it was done but it wouldn’t be. Then, a lot of back and forth would be required to get it done correctly. It was hard to accomplish a lot with everything going so slowly.

How much have you invested with them?

We’ve spent around $35,000 with them.

What is the status of this engagement?

We’ve worked together since September 2020.

What evidence can you share that demonstrates the impact of the engagement?

From a development standpoint, when we’re looking specifically at what we consider a successful development team, it’s delivering the project accurately and on time. We’re seeing that with Bytes Technolab. We’re also seeing a high level of accuracy in the first draft that we’re not accustomed to from other developers. I never have to handhold through a second draft; anything that has to change is small. I don’t have to critique the minutiae; they catch everything after we tell them what we want to change.

How did Bytes Technolab Inc perform from a project management standpoint?

We use Jira and Slack with them, and it’s been great. They’re super good with follow-up. In fact, they’re usually reminding me when I need to review something they deliver.

What did you find most impressive about them?

Their communication is incredible, and they ask really great questions. When I’m presenting a design to them or a new development, they ask questions to solve problems and eliminate roadblocks upfront. If we give them something that isn’t optimized for development, they’ll let us know and work with us to change it, rather than just producing something that looks terrible. It makes the process so much easier than it’s been with other providers. Particularly working with myself, who isn’t a developer, they communicate in a manner I understand. This lets me know what I need to deliver to them.

The quality of their work is excellent. We’ve never given them something they can’t do. Sometimes, designs are a bit pie-in-the-sky, but they’ve also found a way to implement them.

Are there any areas they could improve?

I haven’t had any problems with them at all. I can’t think of anything. Anytime something hasn’t worked, it’s because we haven’t delivered all the design pieces.

Do you have any advice for potential customers?

Just work with them. I’ve worked with a few different development teams and they’re great to work with. They’re transparent about timelines and great about communicating holidays. They’ll let us know well in advance if they’re going to be out a couple of days. They’re good with the time difference as well; I meet with them over Zoom with regularity.

Introduce your business and what you do there.

I’m the owner of a technology consulting company.

What challenge were you trying to address with Bytes Technolab Inc?

We were looking to supplement additional resources for some of our projects. We can't always hire full-time employees for our in-house team and needed assistance with some of our long-term engagements.

What was the scope of their involvement?

Bytes Technolab Inc provides web development services. We do the project management on our side and we have them do the technical aspects. The projects are mainly for my clients, although some of them are internal.

Our most recent project is a website for a large rubber manufacturer. They are working in Magento 2 to build the site. 

What is the team composition?

I primarily work with 2–3 members of their team. Most of the time, they have a large team of people taking care of things behind the scenes.

How did you come to work with Bytes Technolab Inc?

We found them on LinkedIn. WAfter a detailed discussion, they provided a presentation of their company’s capabilities. I verified with a couple of sources as well.

How much have you invested with them?

We have invested about $20,000.

What is the status of this engagement?

We started working together in April 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We work in tandem with clients’ requirements. Although we have a fixed timeline, if the requirements change, we extend the timeline too. That being said, they’ve been pretty good about addressing issues right away. If there are any issues, they’re pretty fast on it. Our client is very satisfied right now.

How did Bytes Technolab Inc perform from a project management standpoint?

We’ve been handing project management on our side with the client, we interact with them as they take care of the technical side. From a technical project management standpoint, they’re pretty good about it. We use Excel and Gantt Charts to colaborate.

What did you find most impressive about them?

They have the ability to tackle things on time and quickly. Their technical knowledge is very impressive.

Are there any areas they could improve?

They generally try to keep lean staffing. Their off hours like weekends, if they could support that, it would be great.

Do you have any advice for potential customers?

Involve them in the very beginning before you even have a technology selected.

Introduce your business and what you do there.

I’m the president of a drink sharing platform. We’re a bootstrap startup with an idea to utilize a mobile application to share drinks with friends. Users can build a network of bars and restaurants by transferring gift certificates to people on their contact list.

What challenge were you trying to address with Bytes Technolab?

We needed to move the platform forward as financially and efficiently as possible.

What was the scope of their involvement?

We had a significant portion of the app done that had stalled out. Bytes Technolab had to come on and understand the codebase. If we had started from scratch, it would’ve been easier for them, but they were helping us with the final push. There were a half a dozen open issues they had to fix then they handled the process of getting the platform out into stores. To summarize, I brought them on to finish the project and fix those issues.

What is the team composition?

There were three individuals comprising a business developer, project manager, and developer. I communicated a lot with the developer.

How did you come to work with Bytes Technolab?

My partner worked with Bytes Technolab at a previous company. We took them on his recommendation. They were sharp, fast, and cost-efficient. When we went through the scope, it just made sense for us.

What is the status of this engagement?

The project lasted from October 2019—June 2020.

What evidence can you share that demonstrates the impact of the engagement?

The app is in early access in the Google Play Store. It’s live, and there are testers downloading it. We’ve started the process for the Apple Store, and there are a few more things to do there. Overall, Bytes Technolab met our expectations. I was a challenging customer, and they accommodated that very well. This is a secondary project for me.

How did Bytes Technolab perform from a project management standpoint?

We communicated over Slack and phone calls to make sure we were on the same page. There could’ve been more status updates so our team could understand where they were. Taking on a codebase took them longer than they expected. They invested more time in understanding the code and didn’t communicate that fully. There are a few things we could’ve been more aligned on.

They knew we were bootstrap and tried to get things done efficiently as possible. Their team worked with us and our budget; they were sensitive to that. So maybe that reduced what they’d normally do from a project management perspective. However, they were always responsive when I asked questions and had concerns.

What did you find most impressive about them?

They were eager to jump in and help us with our challenge. It’s clear that their focus was on our end goal, and they got up to speed with the code. Their team was very dedicated to making sure we were happy with what they did. They were customer service oriented and invested in the success of the project.

Are there any areas they could improve?

A regular communication cadence relative to status could be an improvement. Again, I was a challenging customer in that there were times when I canceled a couple of calls. In their defense, they can’t control their customers. However, in lieu of a call, they could send a weekly status email.

Do you have any advice for potential customers?

Have a detailed scope of work that both sides agree to and understand as well as a regular status cadence.

Please describe your company and your position there.

Rabbit and Robin Marketing is a full service digital agency that provides needs for multiple clients across various verticals. I am the owner of the agency.

For what projects/services did your company hire Bytes Technolab?

We hired Bytes to build out a complex website for a client.

What were your goals for this project?

To build out the website and address all needed issues bugs that came along the way with revisions and edits.

How did you select this vendor?

I have worked with Mitul and some of his team in the past and they have always been a pleasure to work with. I would pick Mitul and his team over anyone else any day. Great pricing and great customer service!

Describe the project in detail.

Julia, my creative director, brought on a client that needed a website built out to help with educational needs. With the help of Mitul and Bhavik, Julia was able to deliver a great product to the client.

Due to the clients delays in responses the project got delayed much longer than expected but the Bytes team has been very kind and helpful with the extensions of the project as needed. We hope to finalize and finish the project soon.

What was the team composition?

Julia, the creative designed on my team, mostly worked with Bhavik on the Bytes team to build out the website and Mitul and I chimed in as needed throughout the process.

Can you share any outcomes from the project that demonstrate progress or success?

The site has not been completed yet but the client so far has been super thankful and appreciative of all the hard work thus far!

How effective was the workflow between your team and theirs?

We used email and Julia did a great job and communicating with Bhavik from what I saw!

What did you find most impressive about this company?

Their quick communication.

Are there any areas for improvement?

Nope, they do a great job of following up and checking in on progress if they don't hear from us. We're so thankful to have worked with them!

Introduce your business and what you do there.

I’m the director of product management and engineering at Ragner Relay Series. We put on upwards of 50 running relay events around the world each year.

What challenge were you trying to address with Bytes Technolab?

We needed an engineering team to help build customized software solutions.

What was the scope of their involvement?

They’ve worked on a number of projects for us. The most notable being our event registration system where participants can register and pay for the event online. Users also have the ability to invite teammates and manage their team.

Their team is able to do front- and backend work for our website, and they provide us design services. They provided development work using several different coding languages including Python, Node.js, HTML, CSS, and JavaScript.  

What is the team composition?

The size of our team fluctuated, but it was typically around four developers with skills in a number of coding languages. 

How did you come to work with Bytes Technolab?

We found them through a mutual connection. We started with one engineer, and over time grew the team based on performance. 

How much have you invested with them?

We’ve invested over $500,000. 

What is the status of this engagement?

We first engaged with them in March 2018, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’ve never experienced another group perform so highly. The team produced clean and proper code that is above industry standard. We’ve had significantly fewer technical issues with them in comparison to other developers we’ve worked with. Our Uptime is at nearly 100%. There hasn’t been a single thing that they haven’t been able to deliver on. They’re the only agency that we work with now. 

How did Bytes Technolab perform from a project management standpoint?

They performed really well. They planned out how to complete complex projects and delivered them on time. 

What did you find most impressive about them?

In addition to providing high-quality work, their performance and speed are unmatched. The team is also hardworking, personable, and flexible. We’ve fostered a strong relationship with them. 

Are there any areas they could improve?

No, I don’t see any faults with them. 

Do you have any advice for potential customers? 

I would tell them to start slow since working with agencies can be a big undertaking. It’s also important to be collaborative and keep up constant communication.

Introduce your business and what you do there.

I’m a co-founder and digital marketing director of Wazo Furniture.

What challenge were you trying to address with Bytes Technolab?

We needed firmware or a “bridge” to connect our inventory storage management system with Shopify. We hired Bytes Technolab to create this custom solution.

What was the scope of their involvement?

They were able to translate our requirements into more articulate technical specs, and they handled the front- and backend developments. Using the materials we provided, they developed key features such as local warehouses, online routing, and local in-store pickup. They created a bridge from Shopify to the third party ERP inventory system we use. 

They currently provide maintenance and continue working on development efforts, as well. 

What is the team composition?

There were 3–5 people involved initially. We now have two main points of contact: the project lead and the programmer. 

How did you come to work with Bytes Technolab?

When the third party ERP inventory system provider wasn’t able to provide what we needed, they recommended Bytes Technolab for the project.

How much have you invested with them?

We’ve spent $45,000.

What is the status of this engagement?

We began working with them in September 2019 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Bytes Technolab has developed exactly what we were looking for. Without the development of these key features, we couldn’t do business as usual. Their work is critical for our success.

How did Bytes Technolab perform from a project management standpoint?

Their project management approach is adequate and they follow their timeline. We had weekly meetings in the beginning, but now we meet on an as-needed basis to address any issues.

What did you find most impressive about them?

The team is responsive, quickly addressing issues that arise and finding solutions. They deliver what they promise and everything is quality work. 

Are there any areas they could improve?

They could be more proactive in sharing progress updates and checking in with us.

Do you have any advice for potential customers?

To avoid misunderstandings, clearly discuss your needs and specifications at the beginning of the project and include everything in the contract.

Please describe your company and your position there.

Owner of MyPodcastWorld a podcasting platform.

For what projects/services did your company hire Bytes Technolab?

The original software developer left and we needed a fast-responding, highly technical team to maintain the site and add in new functionalities.

What were your goals for this project?

Smooth customer experience Rapid response for podcast listeners High growth for our podcast creators Integration with Google Play and iTunes, now Apple Podcasts

How did you select this vendor?

I asked a few peers and they were highly recommended

Describe the project and the services they provided in detail.

MPW is a unique podcast host. Bytes managed the database, maintained the site, added functionality.

What was the team composition?

No idea. I worked with one contact and they made sure everything was done in a timely fashion. I had no worries and the work done was superior to my previous programmer.

Can you share any information that demonstrates the impact that this project has had on your business?

I would have no business without Bytes.

How was project management arranged and how effective was it?

We simply communicated via skype or email. This was not a complex project.

What did you find most impressive about this company?

Speed of delivery Professional communication Superior programming

Are there any areas for improvement?

It is hard to ask programmers to lead, but I would have liked them to have made more suggestions for improving the site or bringing to my attention any future issues they see arising. That said, the site has run smoothly for over 10 years and they are not working on it daily. Often we would not do anything for a year. So it is not fair for me to expect that.

Introduce your business and what you do there.

I’m the co-founder of Menu Finder Africa, a restaurant-finding application with reviews, discounts, and a food blog.

What challenge were you trying to address with Bytes Technolab?

We needed someone to develop a mobile app for our business.

What was the scope of their involvement?

Bytes Technolab developed our custom software mobile app. We had a series of lengthy briefs with their business analyst and some of the other people on their team. They came back to us with a scope of what they understood the project to be. We looked at that and made a few changes. They mapped out everything in phases, which we looked at and approved.

Bytes Technolab created an app that includes all of the information one would need to assess a restaurant and make an informed decision on whether to go there or not. Users can search for restaurants, look at menus and prices, and view ratings using the app. They can share what they find on the app with friends through WhatsApp, SMS, or social channels. They can use Google Maps in the app to get to their destination as well. Users can also leave reviews. 

What is the team composition?

There were 4–5 people at the beginning. Our main points of contact are a project lead and a technical lead.

How did you come to work with Bytes Technolab?

A friend of ours put the word out that we were looking for quality developers. Bytes Technolab responded, and we did our due diligence. I saw them on Clutch and Upwork.

How much have you invested with them?

My company has spent $50,000.

What is the status of this engagement?

We started working together in November 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Their professionalism is top level. 98% of the time, they do exactly what I say. We never have to wait or press them for information. Their commitment and discipline are very high and very refreshing. We’re extremely happy with them and will probably be working with them longer than we initially anticipated. They’ve developed one of the finer restaurant-finding apps globally, from what I see. It’s first class.

How did Bytes Technolab perform from a project management standpoint?

Project management is excellent; I’d rate them 5 out of 5. We split the main project into two phases. When we got to phase two, I had questions about what the milestones and timeline would be. These had already been laid out, but I wasn’t sure whether they’d changed, given our progress. Before I even had to ask, they broke everything down in a very detailed way, with all of the milestones, development time, contingencies, dependencies, etc. It was brilliant. Most people won’t volunteer that information, instead waiting to be asked to provide it. Bytes Technolab’s team is proactive.

What did you find most impressive about them?

They’re professional and deliver quality work. There have been a number of times when they’ve come with a problem along with a solution for it.

Are there any areas they could improve?

No, it’s been a smooth experience.

Please describe your company and your position there.

I'm the owner of 1st Class Mobile Detailing, we specialize in detailing cars, trucks, boats, caravans, and planes. From hand washes, interior cleaning to full professional detailing, we do it all.

For what projects/services did your company hire Bytes Technolab?

We were looking for a team of designers and developers to help us capture the many aspects of our organization more cohesively on our website.

What were your goals for this project?

We needed to redesign our website because it was outdated, had poor user experience, and was slow to load. The person who built it wasn’t specialized in websites, and it was put together quickly.

How did you select this vendor?

We found Bytes through an online search for top Bay Area design firms. We wanted to find a firm that was not only talented in brand and design work but who ideally would already be well-versed in our industry (AI/machine learning). That was a big selling point for us.

Describe the project and the services they provided in detail.

Due to our tight timeline, we had to turn around content from our side quickly in order to meet various design deadlines. My project manager and I had many phone calls—several outsides of normal working hours—in order to ensure that deadlines were met on time throughout the entire process. We had a shared Basecamp account that we used to communicate with each other and share updates. Bytes also used InVision to present the page wireframes and design mockups of each page. These tools were great because with InVision I could go in and make comments directly on the pages, and the designers could see my feedback and reply back in the same thread.

What was the team composition?

There were 5 or 6 contacts that we interacted with, in addition to the developers behind the scenes. There was 1 person that managed the day to day communications and another lead engineer who answered all of our technical questions. There was also a lead designer who walked us through the design concept and provided feedback if we had any questions. There was a salesperson who checked on us to see if we have any complaints or questions about the teams that are assigned to us. It was a very pleasant experience.

Can you share any information that demonstrates the impact that this project has had on your business?

Before our website was redone, it was difficult to get metrics on the traffic to our website. With the new website, we have Google Analytics built-in so, it’s easy to monitor where people are coming from, how and when they’re searching and getting to our site, and the period of time when we have peak traffic to our website. We also incorporated Salesforce into our website; any new leads that come from our website can be viewed on Salesforce.

How was project management arranged and how effective was it?

It was mostly positive. They were very prompt with their responses during the development of the website. Their developers are outside the U.S. Sometimes it took longer than anticipated, but they did a good job of communicating what was delaying the project and provided us practical reasons. They did a good job with communication. We used Basecamp.

What did you find most impressive about this company?

They’re really flexible to work with. There are many bigger web development companies out there, and they have fixed models. It’s harder to customize your website with the templates that they provide. They were very flexible in developing a customized site, and their price was competitive. The number of customers in their portfolio was impressive.

Are there any areas for improvement?

They could do a better job with maintenance services. We continue to work with Bytes whenever we encounter any maintenance issues, but their pricing is on the higher side. If they come up with better pricing models for maintenance, we’d definitely be happy to look into that.