Bytes Technolab Inc.

BACKGROUND

Please describe your company and position.

I am an executive at Finale Fireworks

Describe what your company does in a single sentence.

We are the developers of Finale 3D, a fireworks and special effects design and scripting software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytes Technolab Inc. to accomplish?

• Build and maintain website

SOLUTION

How did you find Bytes Technolab Inc.?

• Online Search
• Referral

Why did you select Bytes Technolab Inc. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Bytes Technolab Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Bytes team has been our web development partner for several years. Bytes does an excellent job of supporting all aspects of our website which is mission-critical for our business. We regularly make improvements to our website and the Bytes team is always to up the task. Whether the project payment processing, design, SEO, or something else, the Bytes team has the resources on staff to get the job done.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bytes consistently maintains and adds new functionality to our website based on specifications we provide.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bytes is highly effective in managing our web-development projects. They communicate clearly and deliver on time.

What was your primary form of communication with Bytes Technolab Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have numerous in-house resources and subject matter experts in-house that they are able to call on as needed to complete projects.

Are there any areas for improvement or something Bytes Technolab Inc. could have done differently?

On balance, Bytes does a great job.

BACKGROUND

Please describe your company and position.

I am a director of a wellness platform.

Describe what your company does in a single sentence.

The teachings of classical Buddhism ~ relevant to our day ~ with roots through the land

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytes Technolab Inc. to accomplish?

• fix our dysfunctional app
• add features to our app
• build a web-based version of our app

SOLUTION

How did you find Bytes Technolab Inc.?

Online Search

Why did you select Bytes Technolab Inc. over others?

• High ratings
• Great culture fit
• Good value for cost
• woman developers

How many teammates from Bytes Technolab Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our app had been poorly built by a company that was defunct. Bytes Technolab helped fix all the issues with it, add new sharing and sign-in features, and then built a web-based version of the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bytes Technolab helped fix all the issues with our app, added new sharing and sign-in features, and built a web-based version of the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The first part of the work took a little longer than expected because the back end built by others was more of a mess than they realized. But once that was corrected, they finished all the work before the agreed to deadlines.

What was your primary form of communication with Bytes Technolab Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

They were really good about communicating with me about each process step. including for the fact that I was traveling in various time zones and even our home time zone is quite far.

Are there any areas for improvement or something Bytes Technolab Inc. could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of an advertising company.

Describe what your company does in a single sentence.

Online lead generation and marketing agency for financial institutes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytes Technolab Inc. to accomplish?

• Develop Websites
• Develop Central Databases
• Integrate Websites/Databases with our 3rd party API/Tech Stack

SOLUTION

How did you find Bytes Technolab Inc.?

• Referral

Why did you select Bytes Technolab Inc. over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bytes Technolab Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bytes has been our exclusive internal tech team for the last 7 years. They have managed all aspects from creative development to front and back end coding. All builds have been custom HTML and seamlessly integrated with our external platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have had hundreds of projects with the Bytes team over the last 7 years. Mitul has been with us every step of the way. Majority of our team members have also been with us for 2+ years. We use Jira for project tracking/sprints and all tasks are communicated on and completed timely. We have a project manager on our side as well as the Bytes side who communicate daily.

I can not recall a single project that was requested that Bytes could not complete. Their team has built very intricate reporting/scoring platforms, databases and API's that process hundreds of thousands of data sets monthly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have had 2 project managers from Bytes during our 7 year relationship and both were amazing additions to our team. Communicate with excellent. Almost to good, that I become the bottleneck at times. Every task is always delivered on time. With a 12 hour time difference I don't think anyone at Bytes even sleeps!

What was your primary form of communication with Bytes Technolab Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bytes is not just a contractor to my company. They are an extremely vital part of our team. All of our Bytes team members will work tirelessly until the task is completed. Communication is top notch. We have gotten to know our teams closely over the years and they are part of our family. I could not imagine using anyone else.

Are there any areas for improvement or something Bytes Technolab Inc. could have done differently?

Zero. My company is based in California and most of our Bytes members in India. The time difference has never been an issue. We have set up our hours for plenty of crossover to ensure communication is number 1.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a creative agency.

Describe what your company does in a single sentence.

We are a team of designers, developers, and filmmakers that partner with companies to design engaging brands, promote products and develop websites

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytes Technolab Inc. to accomplish?

• Development of websites we designed
• Animation
• Expert advice and knowledge

SOLUTION

How did you find Bytes Technolab Inc.?

Referral

Why did you select Bytes Technolab Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Other

What was the size of Bytes Technolab Inc.’s team?

2-5 Employees

What was your primary form of communication with Bytes Technolab Inc.?

• Virtual Meeting
• Email
• Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired BTI to develop 2 very custom Webflow websites that we designed. Key deliverables:

• 5 - 10 main pages matching our unique designs
• 10 - 15 custom-developed components to use throughout the sites
• Multiple custom animations
• Complex usage of CMS items and filtering
• Various hover states, scroll-based animations, and timed animations
• Intensive QA and testing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We met each week to review progress and provide feedback. We saw substantial progress on the sites in every week's call and even the day after the call after feedback had been applied. The BTI team works efficiently without sacrificing quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Karan, our project manager, was extremely proactive and provided clear communication flagging when requirements or expectations were unclear or when items were ready for approval/testing, etc. The whole team was also very adaptable to our processes which was much appreciated.

What did you find most impressive or unique about this company?

Every member of the team that we communicated with was highly professional and personable. They seek results and act quickly. I thought the drastic time difference between our team and theirs would slow the project down, but in fact, it allowed us to work faster since we could request something at 5pm and have it completed by 9am the next day. It was a pleasant experience and we plan to continue the partnership as work becomes available.

Are there any areas for improvement or something Bytes Technolab Inc. could have done differently?

No, honestly, they taught me a thing or two about contractor partnerships and set the bar for communication standards.

BACKGROUND

Please describe your company and position.

I am the Co-Founder / Creative Director of BLOOM

Describe what your company does in a single sentence.

BLOOM is a digital health & wellness HUB led by experts that guides through the teenage years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bytes Technolab Inc. to accomplish?

• Improve performance and security of current website
• Theme customization and new development for new Parent Hub

SOLUTION

How did you find Bytes Technolab Inc.?

Referral

Why did you select Bytes Technolab Inc. over others?

High ratings, Good value for cost, Referred to me, Company values aligned

What was the size of Bytes Technolab Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bytes performed and extensive list of security and performance updates on our current website. They helped to migrate our site to a new host and facilitated the process of creating a multi-site for our business. We utilized their team to create custom features within our template.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website Performance Reports went from a score of 37% to a score of 95%
• The New Parent HUB website is live and running smoothly on the new host.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Bytes team was very timely in their delivery. The communication started off very clear and they set us up with an easy to use platform (Basecamp) to communicate. They respond and address any question or issue that comes up in a very timely manner. We really appreciate their attention to detail and thoroughness of review of their work before they present it to us. They have been a pleasure to work with start to finish.

What was your primary form of communication with Bytes Technolab Inc.?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with how attentive they were to our needs and their excellent communication.

Are there any areas for improvement or something Bytes Technolab Inc. could have done differently?

Bytes Technolab did a wonderful job, we have absolutely no complaints, have enjoyed working with the team since day 1.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a management consulting firm. We help companies in making their business processes more efficient

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytes Technolab Inc., and what were your goals?

We needed support to develop a new management system for one of our customers based on the integration of wordpress plugins

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for senior wordpress developers who can support us. In the end we chose Bytes Technolab because of their flexibility, working methods and customer approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the first kick off meeting we started setting up the two servers: staging and production and then wordpress multisite support. We worked on a weekly based sprint for the development. During the week we had two stand up meetings for the project status updates.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and a dedicated developer as well as a designer followed us throughout the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Finally our client has a multisite with integrated database: this will guarantee a better user experience and less inconvenience for operators

Describe their project management style, including communication tools and timeliness.

During the project they updated us daily on the status of the activities and also in case of doubts and delays. For the project management related updates we used Basecamp while the developer used the trello board to follow tasks process.

What did you find most impressive or unique about this company?

We were impressed with their courtesy and willingness to meet customer requests.

Are there any areas for improvement or something they could have done differently?

When we pointed out bugs or problems the team was always able to fix them

BACKGROUND

Please describe your company and your position there.

I'm the web manager of and online event furniture wholesaler.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytes Technolab Inc., and what were your goals?

We wished to enhance our customers shopping experience by adding common question and answer content to our product listing questions. We needed to ensure this content could be added to the website by staffers who did not have the technical background to write code. We also wanted to the pages to include the schema data which Google would recognize for inclusion with search results.

SOLUTION

How did you select this vendor and what were the deciding factors?

While browsing the Magento marketplace, We found that Bytes Technolab was one of a few vendors who had already developed a module which included functionality similar to what we were seeking. As we had already purchased were using another module from this developer, we were confident that we could trust a solution to which they might be able to provide. When asked, they were willing to add the required additional functionality at a reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided a detailed description of the functionality which we required and Bytes Technolab added that functionality into a new version of their Magento 2 module.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with 3 individuals from the vendors team: VP of Sales & Marketing and 2 Sr. Software Engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After adding this module to our site we are able to have our non-technical staffers add content to the website which will help our customers make more informed decisions on their purchases. We also expect that overtime we will see a boost to our SEO rankings on our product listing pages.

Describe their project management style, including communication tools and timeliness.

We communicated every few days via email and upwork as required to complete the project.

What did you find most impressive or unique about this company?

They were able to return an effective module in the first delivered version at a very rapid pace. Their communication was clear, and they proved to have a complete understanding of the Magento 2 platform.

Are there any areas for improvement or something they could have done differently?

No, our expectations were exceeded.

BACKGROUND

Please describe your company and your position there.

I design and develop websites for small and mid-sized companies and organizations for a company that also maintains two community websites

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytes Technolab Inc., and what were your goals?

We were hired to update and maintain a complex website in AWS and built with PHP, Laravel, and JavaScript. We hired Bytes Technolab because the technical aspects of the job were beyond our regular capabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

To the best of my ability, I describe the job requirements in Upwork, and hired Bytes Technolab based on their ability to do the work described at a reasonable cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bytes Technolab helped us immediately with some fixes to some issues left by the previous developer. They also successfully worked out how the system was put together with essentially no information from us. Since then, they have worked in AWS using PHP, Laravel, and JavaScript to upgrade this site with new functionality numerous times.

How many people from the vendor's team worked with you, and what were their positions?

We work with one contact who also connects with several of her developer coworkers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our client has been very pleased with the improvements to the stability and functionality of their website.

Describe their project management style, including communication tools and timeliness.

We have worked through Upwork and communicate through their chat function. I typically throw a new task or problem at them and get a price quote for larger tasks. We then chat back and forth to get updates until the task is complete.

What did you find most impressive or unique about this company?

They have been very responsive and professional no matter how may "curveballs" I send their way. They impressively figured out a very complex build without any guidance from the site's previous developers.

Are there any areas for improvement or something they could have done differently?

There have been a couple times where communication between us about the job requirements needed to be clarified a bit, but I think that was mostly from my inability to convey the instructions well.

BACKGROUND

Introduce your business and what you do there.

My company is an e-commerce startup. I’m a reseller that buys people’s unwanted video games and movies in physical format.

I’m sent items via post, and then I mark them up or resell or recycle them in my own profit margin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bytes Technolab Inc?

I had a pretty bad experience with a contractor on Upwork. Since I was dissatisfied with the level of service I received, I searched for Bytes Technolab and had them redo my website.

SOLUTION

What was the scope of their involvement?

I do like to get their feedback and ideas on things as well, and that’s what they’ve done so far. The website wasn’t built from scratch, and they had to tear down a lot of things but used a pre-existing code.

The technology used in building the site was WordPress and WooCommerce. There are still a few minor hiccups with that website, and it won’t be launching for at least another month.

What is the team composition?

I worked with their team.

How did you come to work with Bytes Technolab Inc?

I found them on Upwork, but I did quite a lot of research on them through Clutch and other companies.

I also looked at other companies, but Bytes Technolab seemed to be the ones that were most consistent in terms of how good their work was from reviews.

How much have you invested with them?

We’ve invested around $12,000 so far.

What is the status of this engagement?

We started our engagement about a year ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t launched it yet, but I have full confidence in them doing a good job. I’ve worked with them for about a year, and I could’ve gone to others if I wasn’t satisfied. Their work speaks for itself.

How did Bytes Technolab Inc perform from a project management standpoint?

Their adherence to deadlines is pretty good. Sometimes they might be out by a week, but that’s on a very rare occasion.

We’ve had Skype chats and whatnot. They’re pretty good when it comes to stuff like that; they’re very professional. I use Trello for project management.

What did you find most impressive about them?

If I say do something, they’ll do it. They’ve never failed me, and I’m pretty proud of them.

Are there any areas they could improve?

They could work more with you to hashing out ideas rather than being people who know everything. It would be nice to have somebody who helps me through spitting ideas back and forth. There is some of that, but not enough of it.

Do you have any advice for potential customers?

Know what it is that you want. Have a clear vision in terms of what you want to achieve because if you have holes in your vision, you can’t rely on them to fill those holes. You need to be crystal clear with what you want.

BACKGROUND

Introduce your business and what you do there.

I’m a lead account manager at ThoughtLab.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bytes Technolab Inc?

We hired a different company to help us with our two apps, but everything went wrong with that partnership. We already went over our budget, but we didn't get what we needed. As a result, we brought in Bytes Technolab to take over the project.

SOLUTION

What was the scope of their involvement?

Bytes Technolab assisted us in developing our two apps. One of the apps was for a company that sells soap dispensers and paper towel dispensers to huge corporations. The team helped in enabling the company’s sales reps to enhance their sales presentations using the app.

As a result, sales reps had the opportunity to show the different variations of the soap dispensers and paper towel dispensers. On top of that, they could compute the orders of customers through the calculator on the app.

We discussed to them our requirements and the issues we were facing. During our engagement, they asked us questions through documents we needed to fill up. The team always waited for approval before they moved on to accomplish other deliverables. We also had a group channel with them where they reached out to us daily. We continue to use the team’s website development and QA services.

What is the team composition?

We worked with five people on the soap dispenser and paper towel dispenser project, including Mitulkumar (CEO). We also worked with their developers, account manager, and project manager. 

How did you come to work with Bytes Technolab Inc?

I found them because my brother used their services through the company he worked for. Since they were strongly recommended by my brother, I decided to give them a try.

How much have you invested with them?

We spent $50,000–$199,999.

What is the status of this engagement?

For the two apps, we worked from December 2020–January 2021. However, we still have ongoing projects with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Bytes Technolab saved us; they were able to figure out everything that our previous service provider messed up, and they were able to get everything in a good spot. They also received good feedback from our external stakeholders. We had a couple of things they needed to tweak, and they were able to complete it.

How did Bytes Technolab Inc perform from a project management standpoint?

Their project management process was more than perfect. In fact, Bytes Technolab always met their deadlines. We usually communicated through email or Slack.

What did you find most impressive about them?

Our external stakeholders were happy with their outputs, and we appreciated that they went the extra mile in providing all of our requirements. More importantly, when we needed something to be fixed, they responded and resolved our issues right away. We didn’t feel like they were a contractor. Instead, we considered them as part of our team.

Are there any areas they could improve?

No, I didn’t think they needed to improve anything.

Do you have any advice for potential customers?

Depending on where you’re located, there could be a huge time difference between you and Bytes Technolab. When that happens, you just have to wake up early or arrange for them to stay up late — that’s the biggest pain point you’re going to have if you want all your questions answered.