Byteridge

Introduce your business and what you do there.

I’m the CEO of Færdin, a travel guide startup that creates audio guides for travelers. We started in Norway, but our goal is to expand internationally.

What challenge were you trying to address with Byteridge?

We wanted to build a beautiful mobile application that was easy to use. We also wanted it to be accessible to blind and visually impaired people — we hired Byteridge to help us develop it.

What was the scope of their involvement?

We’ve done the first round of app development which is for our MVP of a native iOS version. The first phase was spent working on the UX design. Byteridge worked according to our design criteria and developed the app. They have included a feature that plays a guide whenever users come to a point of interest in their travels, or a dramatized guide for specific places. It informs them about services, activities, or places to eat whether they’re traveling by car, ship, bus, or train. The team has delivered all these as part of the MVP design, which they worked on for the span of three weeks.

We’re now developing the Android version with them. There are also another couple of software parts that we plan to develop soon.

What is the team composition?

The bulk of the workload is done by a very clever UX designer. We are also working with a project manager and a scrum master. 

For the implementation, we had a team of one backend developer, a junior frontend developer, as well as a senior frontend developer. We also worked with some of the tech leads of the company, which I had a lot of pleasure interacting with on different topics that came up where I wanted an in-depth discussion.

How did you come to work with Byteridge?

A member of our development team knew the owner of Byteridge. We wanted to work with a small company rather than a larger one since we’re a startup, so they were a good match for us.  

How much have you invested with them?

We’ve spent somewhere between $15,000–$20,000.

What is the status of this engagement?

We started working together in October 2020 and our work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve only tested the app with a fairly small group of people that I know well — it hasn’t been an open test yet. However, friends and acquaintances who have seen the app are impressed by it, and their feedback has been very good. 

This positive response also has led to starting a collaboration with one of the larger hotel chains in Norway. We’ll deliver an audio guide for some of their experiences like a canal boat trip. 

How did Byteridge perform from a project management standpoint?

We use Jira and have daily scrum meetings over Microsoft Teams. In addition, we use Adobe XP for the design process.

What did you find most impressive about them?

They’re disciplined and flexible. They always show up and are willing to come with their management team and tech specialists when needed. It’s been great working with them on a personal level. When working with software developers, I always work very hands-on myself. They’re professional in how they do the development. I’ve also been extremely happy with the architecture and coding.

Are there any areas they could improve?

When creating an offer, I always ask for more details to understand the insights better. They deliver, but they could have done it in the first round instead of the second or third rounds. Nevertheless, this doesn’t pull down my overall view of the company and its people.

Do you have any advice for potential customers?

Get to know every person on the team. I have personally interviewed every single person that worked on the project. Understand their background, CV, and strengths on both the personal and professional level. If possible, engage closely with them daily.

Please describe your company and your position there.

I am the co-founder and CEO of Divami Design Labs. We are a UX/UI Design & Development services company focused on Digital Transformation, SaaS platforms, Mobile Apps & Enterprise Products. We partner with other firms when we need additional capacity to deliver large projects. We partnered with Byteridge for a few such projects.

For what projects/services did your company hire Byteridge, and what were your goals?

We had worked with Byteridge on a few projects - I will focus on one such project for this review. We worked with Byteridge to help deliver a web app UI for one of our clients in the Clinical Research space. The platform involved data management, analytics and processing for the preparation of clinical trial data into a standard format.

How did you select Byteridge and what were the deciding factors?

I knew the founder through a common connect and liked their working style.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We got help from the Byteridge team with application development using React.js. The deliverable for the combined team was a Web App UI.

How many people from the vendor's team worked with you, and what were their positions?

For this project we engaged with one ReactJS engineer from Byteridge and plan to increase the scope of engagement with the team with other projects.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and with the expected quality. We received great feedback from our client.

Describe their project management style, including communication tools and timelines.

We set clear milestones in the beginning and Byteridge met every deadline. They provide weekly updates to go over plans for the following week and have proven themselves highly capable. They also supplied regular timesheets for my approval.

What did you find most impressive or unique about this company?

Byteridge delivers high value and their integrity is commendable. They bring transparency to the table with what they can and cannot do. And the best of all is the flexibility in working with them. The team and developers are directly approachable and they’re great at meeting deadlines.

Are there any areas for improvement or something they could have done differently?

The most common issue for an outsourced product development company is to find the right talent. There are times that the engineers required are not readily available since they are deployed on other projects. But overall we had a great experience with them.

Introduce your business and what you do there.

I’m the founder of ifUiWill, a social app startup.

What challenge were you trying to address with Byteridge?

We engaged Bytridge to create and launch our new mobile app.

What was the scope of their involvement?

Byteridge is developing our mobile app using React Native for the frontend, and a bunch of different technologies built on AWS for the backend. It’s a moderately complicated app, so it’s not as simple as website scraping and repurposing. It’s not the most complicated, but it definitely wasn’t easy.

We had a feature list that we spent two weeks defining. Byteridge ironed out the project, which ended up taking longer than they had expected, but that didn’t affect the quality of work. They even added resources in order to help bring the project back on track.

What is the team composition?

The team was a total of 7–8 people, depending on what part of the project we were in. There was a project manager assigned, a frontend dev lead, and a backend dev lead. They even assigned a product manager to help scope some stuff every now and then, and they didn't charge me for that.

How did you come to work with Byteridge?

We interviewed several agencies and sent them the feature list. When I chose Bytridge based on the recommendation, the mobile app wasn’t completely fleshed out. We engaged them to help complete the app and finish off the feature list.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We started in April 2020, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Because we hadn’t launched yet and the lack of performance is on me, the first builds were a little shaky in terms of quality. Byteridge quickly corrected it. I wouldn’t say it’s been smooth sailing all the way through, but it never is.

One thing that we appreciate about Byteridge is their willingness to make things right, which you don’t always get from contractors. When they’ve made a mistake, they’ve owned up to it. We had an issue with the shipping the night before, and they were accountable for it. It happens, but now the product is working. Byteridge didn’t give me a lot of grief. 

What I especially like about them is that they’re actually willing to be quite clever, which is another thing you don’t usually get from contractors. For example, if I say that I need to do a specific thing, they’ll say that I can’t and list why. I then ask them to figure out a way to do it. Generally, contractors usually have the mindset of doing just what they’re asked to do. With Byteridge, I can’t think of a single time when I’ve had to buckle. They’ve always come back with reasonable options.

It hasn’t been perfect, but it never is. Being a former executive at big tech companies, I’ve done a lot of outsourcing, and my experience with it hasn’t been great. Working with Byteridge is probably the best outsourcing experience I’ve had.

How did Byteridge perform from a project management standpoint?

It’s actually pretty good. We have a daily stand-up and do video calls on Microsoft Teams. We use GitLab for bugs and logging progress.

In the beginning, communication was a little rocky because they didn’t want to give us any bad news. When we got a bad build, we talked about it and made changes to the processes — it improved. Byteridge is always open to making it work. They’re really good and did a great job even though we had problems. I think that how you deal with problems and fix them speaks volumes, because it’s not always going to go perfectly.

What did you find most impressive about them?

The thing I appreciate the most about Byteridge is their willingness to find solutions.

Are there any areas they could improve?

Of course, but there are things that I could’ve done differently, too. I don’t even think they’re worth mentioning; there were several things that they could have done better, but how they reacted to them afterward, and the fact that they never happened again, means more.

There wasn’t an obstacle that they didn’t eventually fix in a reasonable way and with a good attitude, which goes a long way, too.

Do you have any advice for potential customers?

Be really clear on what you want, be crisp upfront in setting expectations, and have your stories fleshed out, which I believe are true with any outsource projects.

Introduce your business and what you do there.

I’m a principal software engineer at Pioneer Square Labs, a startup incubator. 

What challenge were you trying to address with Byteridge?

Part of our model is to work with startup founders to help them get their initial product built and off the ground. We have a small team of engineers in-house, but we were looking to augment that to help out with different projects. 

What was the scope of their involvement?

For the first project, Byteridge helped an early-stage SaaS startup build out the frontend of their product’s first version. They mostly worked in React, HTML, CSS, and some JavaScript. They also did some work on the backend API, which was Python using the Django framework.

The second project they helped with was mobile app development. They developed the frontend of a mobile app built in React Native.

What is the team composition?

We usually work with 2–3 team members, including an engagement manager and developers.

How did you come to work with Byteridge?

Byteridge was a partner with another incubator that we’ve worked with; they were helping to manage relationships with teams on the ground in India. We got connected to Byteridge through that company.

How much have you invested with them?

I’d estimate about $50,000 for both projects. 

What is the status of this engagement?

Our work together began in April 2019. The first project went through November 2019. We did a second project together from March–April 2020.

What evidence can you share that demonstrates the impact of the engagement?

Overall, they provided very high quality. I was very impressed with the developers that we worked with and their ability to produce production-level code with very little oversight. We had around three meetings each week to check in on progress, but for the most part, I could send over a design and get back a fully rendered component that was functional and very good quality.

How did Byteridge perform from a project management standpoint?

We had an engagement manager for each project, and they set up meetings and managed all budget concerns and invoices. The engagement manager also worked directly with the individual engineers on paid time off and finding replacements for developers. Communication was very good, despite time differences. The team was very willing to work later hours and do early morning meetings.

We used Slack for questions and daily communications. Standups were done over Zoom or Google Meet. We used a Trello or Asana board for task management.

What did you find most impressive about them?

They were able to offer cost-effective resources that could work very independently and at a very high-level. I didn’t feel like there was a constant communication overhead or cost to me in terms of having to manage them. The quality was comparable to more expensive, onshore developers. I was just very impressed with them.

Are there any areas they could improve?

The only minor issue we had was partway through the project. A developer came on to work on the backend system, which was a little bit more advanced and just took a more holistic understanding of the project to complete it. I found that there was a lot more overhead, and the quality wasn’t as high as the frontend pieces. 

Going forward, we’ll mostly use them for frontend development. It may have just been that project and not having very detailed specs. I think frontend development is where they have really excelled for us in the past. 

Any advice for potential customers?

Have very well-defined goals and ways to communicate expectations with the team. They communicate very well. We found it helpful to define individual components that had clear specifications for what the design should look like and what the inputs and outputs should be, and then being able to display and test those components independently. Have a list of those and review what's been done on a daily basis, and it should work out great. 

Introduce your business and what you do there.

I’m the VP of operational excellence for a transportation service provider.

What challenge were you trying to address with Byteridge?

In India, drivers are charged high commission rates. We came up with a model that maximizes drivers’ earning potential while benefiting riders with lower costs. We needed someone to build software for cab aggregation.

What was the scope of their involvement?

Byteridge helped build cab aggregation software. They developed a rider app for iOS and Android that allows users to book rides, as well as a driver app for Android that enables drivers to access ride requests. The team built a web interface and a payment space so that customer service representatives can monitor rides and payments.

We gave Byteridge the requirements and were closely involved in the initial design process. The expertise comes from Byteridge. They will eventually hand over the entire project to us.

What is the team composition?

In the beginning, it was just the Byteridge team of about 14–15 people. Eventually, their team size went down because our team joined the project; now, we have five resources from Byteridge.

How did you come to work with Byteridge?

One of our ex-tech leads had worked with Byteridge before. They had helped his previous company build a platform.

How much have you invested with them?

My company has spent 20 million Indian Rupees (approximately $268,750 USD). 

What is the status of this engagement?

We started working together in May 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We track the time they spend on the product and how long each task takes, and they’ve been really good. Our goals have shifted; we started with one product in mind and ultimately moved to a different product, so there were a couple of glitches here and there. The requirements come from our side, and they stick to what we want at all times.

How did Byteridge perform from a project management standpoint?

They’re very cooperative. The team works out of our office, so we get to interact daily and monitor the progress. They make any changes we want very quickly. We have a very close relationship with them. They’re flexible and accommodating of changes.

What did you find most impressive about them?

The personal interaction that they provide and the extreme care that they put into the project is impressive. They left the comfort of their offices to come to ours, and they’ve become really good teammates. 

Are there any areas they could improve?

The timelines could have been met a little earlier. It’s not that they committed to it and didn’t deliver; we just weren’t very sure how long it would take.

Do you have any advice for potential customers?

Define the timelines very early on so that both of you are comfortable with them. You wouldn’t want to put too much pressure on them toward the end if you want the best product built. Sit down and plan the product on both the business and the tech sides so that you’re on the same page.

Introduce your business and what you do there.

I’m the founder of Surreal Technologies, a company that builds products for education institutions in India. 

What challenge were you trying to address with Byteridge?

We wanted assistance in building ERP and SaaS-based solutions that facilitate communication between teachers, students, school owners, and parents.

What was the scope of their involvement?

They did end-to-end software development. We provided them with wireframes and they took it from there. They used React, JavaScript, Node.js, Postgres, and MySQL. 

We also used Storybooks to build out UI elements and test them before finishing the final screen. Additionally, they provided consulting services to help us decide the best software design for our needs. 

What is the team composition?

Initially, there were four teammates, but I scaled it down to three. There’s a frontend developer and a backend developer. We also have a team leader who manages the project. 

How did you come to work with Byteridge?

I wanted to find a team of developers in my area that was fairly priced but could still provide high-quality services. I reached out to somebody in my network and told them I was looking for software developers. His company had worked with Byteridge previously and he was very satisfied with the results. 

I reached out to Byteridge to discuss my project, and they agreed to meet with me. I wasn’t disappointed when I talked to the founder so I felt comfortable moving forward with them. They’re expensive, but six months down the line, I’m extremely happy with them.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working together in September 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Their team was able to replicate the software that we had built in-house, but with cleaner code that made the product scalable. They spent a lot of time understanding our product which was helpful. They were able to solve problems that we couldn’t internally.

How did Byteridge perform from a project management standpoint?

We speak on the phone twice a day and we also communicate via Slack. They’re always available when I need them. They’re easily available, even outside regular business hours. I’m happy with the communication. We’ve also met in person several times. The project lead would even call me to remind me of meetings that I need to be there for.

What did you find most impressive about them?

Their productivity levels are impressive. It’s quite rare for them to miss deadlines and if they do, they’re good about communicating. They let us know the moment they realize it’s not going to be done on time. 

The breadth of experience that the team that I’m working with has is impressive. They can answer any questions I have within a day, even when the answer isn’t initially clear. 

Whenever I go there, the founders get up and greet me. I’m not a large-paying client for them, but I really appreciate the interpersonal skills that every team member has.

Are there any areas they could improve?

Their prices could be a bit more reasonable. I understand why they’re expensive. However, no matter how happy I am with what they do, it still hurts me when I send that money every month. The reason I continue to do it is that they’re really good at what they do. 

Additionally, if I want more resources, it’d be nice to get them more quickly. Right now, I may have to wait for months and months.

Introduce your business and what you do there.

I’m the founder and CEO of a software company. We work with employers to automate personalized savings for their employees. 

What challenge were you trying to address with Byteridge?

We had architected a solution and contemplated developing it inhouse, but we thought that using a contracting firm could accelerate the MVP. 

What was the scope of their involvement?

Byteridge developed our MVP’s front- and backends and database. Going into the project, my team provided the style sheet and high-fidelity wireframes for them to code against. They also integrated the MVP with a financial company based in the US.

What is the team composition?

The number of people we worked with changed throughout. On average, we worked with four people, with 2–3 cycling in and out.

How did you come to work with Byteridge?

I considered around 40 companies in Hyderabad, India. We shortlisted eight companies, including Byteridge, based on referrals and initial conversations. From there, we met with half of those companies, got proposals back, and compared and contrasted their working styles.

Byteridge was the second cheapest, and their CEO and the people we met in their office were engaging. They understood what we were trying to do and seemed like they’d be flexible with what we wanted to develop. When you’re building an initial platform, there are going to be minor changes along the way, and the other companies we looked at didn’t seem to have the processes in place to accommodate those changes. 

After a long discussion, we ended up hiring Byteridge for a two-week engagement, and then we committed to the project.

What is the status of this engagement?

Our work together began in May 2019, and we currently have them on for support.

What evidence can you share that demonstrates the impact of the engagement?

They did quality fairly well. I think if we’d tried to do what we did in a bank, it probably would’ve taken two years. There were some issues on the frontend that should’ve been caught between deployments, which caused us to be a bit more hands-on than I would’ve preferred. Things occasionally got lost in translation or documentation. More importantly, though, they were willing to work to get to a point where the quality was what we wanted.

How did Byteridge perform from a project management standpoint?

Byteridge didn’t generally work in agile, but when we started out, we decided that it made sense for us to work in this way. Their lead developer handled that, and my side took up the project manager role. The rest of the team members on their side were developers.

I don’t think they had a contextual understanding of what we were building, which required more investment from my side to explain the concept, but they eventually got it. This wasn’t necessarily efficient, but it was more efficient than the alternative. The person we work with daily right now definitely understands the product. 

There’s room for them to improve in terms of project management and the more administrative side of things. They did better once we moved to agile development and didn’t have to handle project management.

What did you find most impressive about them?

They’re very smart. For example, the lead developer that we worked with was able to understand the API and the integration that we needed to do, and she did it correctly. She worked through a couple of hiccups along the way, but other than that, she was able to figure it out. 

I can’t speak enough about how hard they work. I think where they may have lacked in the contextual understanding or the initial quality outputs, they made up for twice in terms of how hard they worked. For that reason, we went back to them for the support phase. We know that they care about what we’re trying to do and like to learn the type of stuff that we’re doing. It was an engaging project for them as well, and as a result, they put in the hours to build a complicated application. 

Are there any areas they could improve?

This is feedback I’ve given them, but I recommend having a preliminary workshop with the developers, especially for greenfield and startup projects. This gives everyone a common understanding of what the overall goal of the application is. Rather than just coding, they can think about what they’re writing as they’re going along and perhaps come up with some process-level improvements. 

When we were trying to implement the high-fidelity wireframes in the code, both of our teams came across some internal communication transfer issues, and we came together and fixed the issue. Their improvement along the way speaks more volumes than being perfect from the start. 

Any advice for potential customers?

Do an in-person workshop and invest 1–2 weeks ahead of time. With Byteridge, you may need to be closer to the project management side of things than you were anticipating. Don’t just completely hand over the project; have a product owner or project manager. 

Introduce your business and what you do there.

We’re a B2B lead generation company providing services to US clients. We generate sales-qualified leads and set up appointments among other services.

What challenge were you trying to address with Byteridge?

Many of our internal processes—defining and executing campaigns, collecting leads, doing quality checks, and delivering those leads to our clients— were done manually. As a result, we had problems with efficiency, effectiveness, and doing quality checks on a full set of data.

Specifically, our campaign definitions were in Word documents. They weren’t visible to everyone taking part in a campaign or useful in automating our quality processes. We took these challenges to Byteridge.

What was the scope of their involvement?

Byteridge built a solution to store all of this campaign information in one place, and automate a lot of the manual and repetitive processing. This included launching campaigns, collection of data, and quality checking. This system would effectively do quality checks daily It also needed to be scalable for future scopes and integrating with different systems. For example, it may have to do external database quality checks, delivering the leads into CRM systems, and things like that. We needed a foundation to start off with.
 
We didn’t have anything on the whiteboard when we started. Byteridge suggested starting off with wireframes from users so that we could define the scope and specific features. This phase took about two months to complete. We finally arrived at a requirements document as the output of the first exercise, which we finished three months later. After that, we started the development phase.

What is the team composition?

We’ve worked with four people at peak, but we’re working with three right now. They include a project manager whose time was shared between us and other clients. There’s also a lead developer and two other devs working with him.

How did you come to work with Byteridge?

Byteridge was started by someone who was my junior in college thirty years ago. We had stayed in touch over the decades, and I got in touch with him when I started this company. I knew from college that he was good at software development, so I contacted Vinayak (Founder and CEO, Byteridge) and told him about these things. I laid out requirements at a very high level, and he quickly grasped them. We’d tried out a couple of companies before Byteridge, and we faced a lot of issues with those companies. I liked Vinayak’s approach and decided to work with him.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We started working with Byteridge in August 2018, and the project ended in October 2019.

What evidence can you share that demonstrates the impact of the engagement?

We’ve just gone live last week, and my internal team is still adopting the system. We’re not done with our old system, but the new system will take over some of the load.

The development phase was supposed to be a six-month project, and it ended up taking 11 months. The outcome has affected us in two ways. We wanted to launch it by July, so we’d have time to stabilize. Q4 is always a busy reason for us; our operation rises 50% above regular quarters. 

Because we lost three months, we lost some profit and now have to go live at a hectic time of year, losing time to stabilize the system.

How did Byteridge perform from a project management standpoint?

With minimal project management, the project went out of hand probably in March 2019. Our weekly status calls over Skype fell off, and we failed to follow up to make sure Byteridge was getting things done. We had a communication gap that persisted until August. By then, Byteridge gave us a new team that was highly responsive and completed the project within a month. (User acceptance training took additional time as well, which is why the platform has only just launched). 

The new team kept in touch with us daily. They suggested ideas for features to be on the platform and had excellent performance. They were much improved compared to the previous team.

What did you find most impressive about them?

From August onward, I would rate the business understanding of the team very highly. The kinds of suggestions and features they came up with were very impressive. They were two steps ahead of my process in terms of what the system should look like.

Are there any areas they could improve?

Byteridge could improve its project management, coding standards, and the design of the solution. I’m not a coding expert, but I could sense that it wasn’t very scalable. Even small design changes that we were suggesting, they would say it would take about a month to implement. Based on my limited knowledge, if the design was scalable, it shouldn’t take that long. However, I would say it is very team-dependent. The earlier team probably was not as good.

Do you have any advice for future clients of theirs?

Clients should have a small internal IT team if they’re looking to work with a third-party provider to review the code and the design. That was one mistake we made: we didn’t have an IT team internally, but we’re hiring one now.

Secondly, it’s essential to keep on top of things. Project management was both Byteridge and our responsibility. You have to follow up, take part in status calls, and so on. That’s how you’re supposed to work with an outsourcing company.

Introduce your business and what you do there.

Parinishtaa Media Ventures is one of the first companies in India to come up with an advertising platform placed inside taxicabs. We operate in four cities, Hyderabad, Bangalore, Delhi, and Mumbai, and we work with two cab operators primarily.

What challenge were you trying to address with Byteridge?

Having brought in all the hardware that was needed for our business, we were looking to build a platform. We’d worked with another outsourced company from Bangalore, but their product wasn’t up to our expectations. We wanted a responsive platform that people traveling in cabs across cities could get used to.

What was the scope of their involvement?

The main purpose of the platform was to provide entertainment to passengers. Byteridge also built a mobile app that measured the number of times people would click on an ad, given that our monetization was through ad revenue. The entertainment part was free for passengers, and, in-between the entertainment content, we monetized by selling ad space to clients.

The product gave our advertising clients a dashboard where they could see the number of times people clicked on their ads, manage those ads, and see leads. Taxi riders interested in an offer can send out their email addresses or phone numbers. The advertiser dashboard worked as a responsive system where advertisers got direct feedback from customers about any offers they were interested in.

The main challenge was that sometimes taxis would drive into areas with varying network connectivity strength. We had to come up with a way to transfer updated content as soon as the device found a connection and store it on its hard drive. The content formatting allowed us to save money on storage. We were using 16GB drives for the screens at the time, and that was more than sufficient for us. Those drives were more than 50% free.

It was an open-ended scope, and they came up with a lot of inputs themselves, including security elements for the screens based on feedback from cab drivers. We used to have a USB port, and the drivers would upload content onto the screens and shut down our application. After the first two months of trials, Byteridge implemented a 32bit encrypted dynamic password system, which used to get updated every two hours, and drivers could do nothing about.

What is the team composition?

They dedicated one team lead at the beginning that was reachable 24/7. There were 4–5 people working on the development side at that time, but we reached out to a single point of contact about any issues.

How did you come to work with Byteridge?

They were introduced to us by a mutual friend when we were scouting the market for this kind of application developer. We were a startup with a limited budget, and Byteridge was very competitive. They understood our requirements and were a perfect fit for this project.

How much have you invested with them?

It was upwards of $30,000.

What is the status of this engagement?

We started working with Byteridge in February or March 2013, and we continued the engagement until August or September 2015. They offered us a lot of handholding and support for two months after the platform was launched, and we were in contact for almost a year and a half after that.

What evidence can you share that demonstrates the impact of the engagement?

We performed a lot of build inspections to understand if there were any issues with the software, the hardware, or the network we were using. At the time, we were mainly working with 2G and 3G speeds, but the ease with which content was broadcast to our screens was still very good. The product built by Byteridge is very light and doesn’t consume much storage space either.

We sold the company in 2016, which was also the year when Uber-like services came into India in a very big way. Business models with dedicated cab operators started declining, and that’s why we made the decision to sell. We had around 3,500 cabs at that time, after starting out with 30–100. We got more than what we expected from Byteridge.

Before we sold, we were carrying some of the biggest ads on the market. We even ran special offers with prizes given at the end of trips. The platform was so interactive that the customers watching in the back were actually glued to it.

How did Byteridge perform from a project management standpoint?

I’d give them an 11/10 on this front. We used to communicate over email and phone at the time, and we had reviews on-site at the end of the week, either at the cab stations or at our office.

What did you find most impressive about them?

They went beyond the commercial deal. We’re bringing out another technology soon, which will require an IoT interface, and we plan to go back to Byteridge to build it.

Byteridge’s understanding of our product was fabulous. They got a hang of what we were looking for and what experience we wanted to give the customers who’d be interacting with our screens. It probably took them a month and a half to come up with an initial beta version.

Are there any areas they could improve?

No, I’m glad we went with them. Even though we paid them $30,000–$35,000, what they delivered was worth more than $100,000.

Do you have any advice for future clients of theirs?

Byteridge is an open-minded team, and they can get the pulse of the customer pretty easily. A client with a requirement just has to make a couple of bullet points and give it to them, and they’ll deliver a product in no time.

Introduce your business and what you do there.

I’m the VP of product management at an enterprise software company.

What challenge were you trying to address with Byteridge?

We had a critical module that we wanted to add on to our primary offering for the market that was expected to launch mid-October. The critical aspect that was required for our robotic process automation (RPA) was the modeling that’s required for creating a bot, instead of having to script it or code it by hand. We were looking for partners who could quickly ramp up a team quickly to help us in that regard.

What was the scope of their involvement?

From scratch, Byteridge built a critical piece of software for our RPA service offering attached to our larger enterprise platform. They’ve also gone beyond their responsibilities to support the design process. They give us feedback that we’ve incorporated as part of the design. 

The software is primarily .NET-driven and some open source stacks like JavaScript, HTML, and CSS. Their team handles the front- and backend development. 

What is the team composition?

There are 5–7 people working with us, including a dedicated project manager. 

How did you come to work with Byteridge?

I’d known them previously and they were the best option. 

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We started working together in March 2019 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The feedback on their work has been immensely positive.

How did Byteridge perform from a project management standpoint?

They are easy to engage with. We use Jira and email to communicate, and we speak daily. Our teams work in sprints. 

What did you find most impressive about them?

Their technical team is simply brilliant and they deliver work on time, as expected. They’ve been able to knock every problem that we’ve thrown at them so far. 

Are there any areas they could improve?

They are centered around .NET stack but it’d be great if they could expand into other technologies.

Do you have any advice for potential customers?

They are a team that can deliver immense value for you. They’re a product partner and not just a typical outsourcing company.