What evidence can you share that demonstrates the impact of the engagement?
The app had 100,000 downloads from October through March. Everyone that reviewed the app gave it four or five stars. It continues to run flawlessly to this day. It’s been extremely stable considering we’ve put little technical investment into it since the partnership finished.
Also, we won two design awards for the app early on. SameGrain has a unique natural design, which is really interesting. It’s a complicated interface, but Bytelion made it simple to use by streamlining the UX.
How did Bytelion perform from a project management standpoint?
They had a phenomenal project management style. Early on, it was a complicated process with a lot of moving pieces (e.g. complex design and the backend machine learning algorithm). But, they did a great job. They were well-organized and knew the technology inside and out.
We worked with people based in the US and some in South America, and they were all fantastic. We really enjoyed working with them. Everyone was extremely responsive with great communication skills.
What did you find most impressive about them?
The engagement was so rewarding because of the passion and excitement they brought to the project. They were fully invested in its success, not just in the hours that they could bill.
It was great to see people putting in time over the weekends and evenings when we were doing a launch or customer demo. They were always available to put in an extra test, an extra day’s work, or an extra refinement to a graphical interface to really make it pop.
Are there any areas they could improve?
I wouldn’t put this on Bytelion, but the current style of development keeps documentation to a minimum. You want just enough documentation so that you can proceed effectively and communicate well, but you don’t over-document things.
But, looking five years back, it would be nice to understand why we were doing some of the things we were doing. This would be useful in case we have to go back and re-work something.
Do you have any advice for potential customers?
Bytelion is very transparent. There is no separation between what the customer sees and doesn’t see. Overall, this really helps communication. But, a potential client needs to make sure they have the right resources available to manage the project effectively from the customers' point of view.
Their team will try to keep moving forward as quickly as possible. In many cases, I was the bottleneck. So, future clients need to know what they’re doing in order to keep the bus rolling and keep the momentum going.