Byte Vader

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer & Board Member of Flores & Associates, LLC

Describe what your company does in a single sentence.

Flores is a premier administrator of employer-sponsored reimbursement plans including Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Accounts (HRAs) and Commuter Benefit Accounts (CBAs) as well as Life Balanced Lifestyle Spending Accounts and Student Loan Repayment Assistance and Tuition Assistance. 
In addition to these account-based benefit options, Flores also handles COBRA and other direct bill services, FMLA and disability leave administration, and compliance solutions including Premium Only Plan (POP) administration, Wrap SPDs, Form 5500 preparation, and an HR Compliance Center. 
Based in Charlotte, NC, Flores has emerged as a leader in the CDHP market through a service model founded upon innovative technology, dedicated professionals, and an uncompromising commitment to remarkable service experiences, evidenced by a 95% client retention rate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?
At Flores & Associates, LLC, we provide comprehensive Human Resources services, which means we deal with large volumes of sensitive client data, complex benefits administration processes, and a range of internal and external user interactions. 
Our goal in hiring Byte Vader was twofold: first, to modernize and streamline our existing administrative systems through custom software development; and second, to design and deploy a mobile application that would enable our clients and their employees to easily manage their benefits on the go. 
We needed a technology partner who could not only bring our vision to life but who also understood the nuances of regulatory compliance, data security, and user experience in the HR services domain.

SOLUTION

How did you find Byte Vader?

• Online Search
• Clutch Site

Why did you select Byte Vader over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was comprehensive and multifaceted. Byte Vader started by conducting a thorough discovery phase, which included interviews with our operations, client services, and compliance teams. From there, the project was split into two main tracks: back-end custom software development and mobile app development.

Key deliverables included:

• Custom HR Administration Platform: A web-based system that streamlined our benefits processing workflows, automated compliance reporting, and integrated with third-party payroll systems. They also built customizable dashboards for both our internal staff and corporate clients.
• Mobile App (iOS & Android): A client-facing mobile application that allows employees to view and manage benefits, submit documents, chat with support, and receive real-time updates about their HR services. The app also included biometric login and encryption features to enhance security.
• Admin Console: An internal control panel that allowed our team to monitor user activity, update content, configure rules, and manage client accounts.
• API Layer: They created a secure API layer that allowed seamless communication between the web platform, the mobile app, and our existing legacy systems.

Byte Vader also provided comprehensive documentation, user training sessions, and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Client satisfaction improved measurably: Our client service team reported fewer follow-up calls and quicker issue resolutions due to the streamlined case management system Byte Vader implemented.
• Turnaround times were visibly reduced: What previously required 2-3 separate teams to process and verify benefits enrollment is now mostly handled within the new system—reducing reliance on spreadsheets and minimizing inter-department back-and-forth.
• Employee adoption of the mobile app exceeded expectations: Our initial goal was just to “make it easier” for users, but the biometric login, push notifications, and intuitive design led to consistent usage, even outside of open enrollment periods. We’ve since integrated feedback into a roadmap for new app features.
• Internal support load decreased: By enabling clients and users to self-serve tasks like document submission, status checks, and simple questions via the app, our internal help desk saw a tangible reduction in inbound requests—freeing them up for more complex inquiries.
  In conclusion, Byte Vader not only delivered a solution—they transformed how we operate. Their work enabled measurable efficiency gains across departments, improved user satisfaction, and created a scalable foundation for future digital initiatives. We continue to view them as strategic partners, not just vendors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was proactive, transparent, and flexible. Weekly sprint meetings kept everyone aligned, and roadblocks were addressed early. For example, during UAT, we discovered that one of our legacy data systems had format inconsistencies that would affect imports. Byte Vader’s team didn’t wait for us to sort it out; they built a middleware parser that translated the data on the fly, which kept us on schedule.

They also set up a dedicated Slack channel for real-time communication, which proved critical when we approached rollout. Whenever we had to shift focus—like when a compliance update came from a federal agency—they adjusted the roadmap without issue. Deliverables arrived when expected, often with buffer time for testing.

What was your primary form of communication with Byte Vader?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to bridge technical delivery with our real-world operational needs was exceptional. One of the most impressive moments was when they proposed a conditional workflow in the admin system that would prioritize urgent cases based on keyword scanning in uploaded documents. This wasn't part of the original scope—but they noticed our service team manually triaging cases and proactively built a feature that solved that pain point.

Post-launch, that one change helped us resolve client service tickets faster—some that would sit in a queue for hours were flagged and acted on almost immediately. It’s that level of insight and initiative that sets Byte Vader apart.

Are there any areas for improvement or something Byte Vader could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Dir. Network Operations of Hancock Telephone Company

Describe what your company does in a single sentence.

At Hancock Telephone Company now called Archtop Fiber, our mission is to be the true fiber of your community.

We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That’s why we prioritize serving “Main Street” communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?

• Hancock Telephone Company, a well-established American telecommunications provider, approached Byte Vader with a clear goal: to create a seamless and innovative mobile app that could enhance customer engagement and simplify service management for our users. Our primary objective was to improve the customer experience by providing a platform that would allow users to access their account information, pay bills, and get support through a user-friendly interface. We were facing challenges with our existing customer service model, which relied heavily on traditional methods of communication. We needed a mobile solution that could empower customers to manage their accounts on-the-go, significantly improving both convenience and overall satisfaction. Additionally, we wanted the app to be scalable for future enhancements and integrations with emerging technologies in the telecommunications industry.

SOLUTION

How did you find Byte Vader?

• Online Search
• Clutch Site

Why did you select Byte Vader over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Byte Vader’s team was extremely thorough when it came to understanding our requirements. The project began with a detailed discovery phase where they worked closely with our internal teams to gather insights on the specific features we needed. The solution had to be user-centric, with an emphasis on functionality, speed, and reliability.

The final scope of work was impressive and covered a wide range of deliverables. Key features included:

• Account Management: A dashboard that allowed users to view and update their account information, including payment history, service status, and account balances.
• Bill Payment Integration: A streamlined, secure payment gateway that enabled customers to easily pay their bills using multiple payment methods.
• Customer Support Integration: A live chat feature, as well as a helpdesk ticketing system, allowing users to quickly get the assistance they needed without having to pick up the phone.
• Push Notifications: Real-time updates about service outages, bill due dates, and other important alerts.
• Personalized Experience: A recommendation engine that suggested new plans or features based on a user’s history and preferences, improving engagement and cross-selling opportunities.

The Byte Vader team also ensured that the app was responsive across different devices, including both Android and iOS platforms, making it accessible to all our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results we saw from working with Byte Vader were far-reaching and exceeded our expectations. Customer engagement significantly increased, as evidenced by a higher number of active users interacting with the app daily. We also saw fewer calls coming into our customer service centers, indicating that users were now able to resolve most issues independently through the app. The app’s user satisfaction ratings were consistently positive, with customers noting how easy and intuitive the interface was to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Byte Vader's project management was exceptional throughout the entire process. They adhered to our timelines and delivered each milestone on time. What impressed us most was their communication: we were always kept in the loop regarding the status of the project, and any concerns we had were addressed promptly. It was clear they were invested in the success of the project, and they made sure that we had everything we needed at every stage of the development.

The team also maintained flexibility when it came to incorporating our feedback. As we reviewed initial prototypes, Byte Vader was quick to iterate and adjust the app's design and functionality to better align with our vision. Even when new features were added mid-project, they managed to stay on track without sacrificing quality or pushing back delivery dates.

What was your primary form of communication with Byte Vader?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Byte Vader was their ability to combine technical expertise with a customer-first approach. Their team didn’t just focus on building a functional app; they cared about the end-user experience. This human-centric design philosophy made all the difference in ensuring that our customers felt valued and well-served.

Are there any areas for improvement or something Byte Vader could have done differently?

In terms of areas for improvement, if I had to pinpoint something, I would have liked more proactive suggestions for future updates or features. While their performance on the project was exemplary, providing a roadmap for continued app enhancements would have been the cherry on top. That being said, we have already seen how adaptable they are, so I am confident they’ll bring valuable insights into our future projects.

BACKGROUND

Please describe your company and position.

I am the Chancellor of University of Hawaii at Hilo

Describe what your company does in a single sentence.

The University of Hawaii at Hilo is a state university with a private college atmosphere. We offer small class sizes, a low faculty-to-student ratio and opportunities for research and hands-on learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?

• As a university deeply rooted in cultural heritage and progressive academic innovation, the University of Hawaii at Hilo faced a twofold challenge. First, we needed to modernize our aging enterprise systems — some of which were built over a decade ago and were increasingly difficult to maintain or integrate with newer technologies. These systems, ranging from student registration to facility scheduling, were disjointed and often required manual interventions.
• Second, we had a vision to incorporate Internet of Things (IoT) technologies across our campus to create a more connected, sustainable, and data-driven environment — but lacked the in-house expertise and architecture to bring that to life.
• Our specific goal in hiring Byte Vader was to create a unified, scalable enterprise application environment that could streamline administrative functions, improve digital access for students and faculty, and lay the groundwork for a smart-campus framework through IoT. This wasn’t just a technical overhaul; it was a transformation project aimed at redefining how our campus engaged with its digital infrastructure.

SOLUTION

How did you find Byte Vader?

• Referral
• Clutch Site

Why did you select Byte Vader over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of Byte Vader’s work was comprehensive, encompassing both software modernization and IoT infrastructure development. Their team began with a detailed discovery phase, interviewing staff across departments — from IT and academic advisors to facilities management — to understand not only the existing pain points but also the untapped potential of each system.

For the enterprise modernization component, they re-architected our core student information and resource planning platforms. This involved migrating legacy systems to a cloud-native architecture, developing a modular web portal with single sign-on access for students, faculty, and staff, and automating several key workflows such as class registration, transcript requests, and room reservations.

In the IoT domain, Byte Vader designed and deployed a campus-wide sensor network to monitor energy usage, classroom occupancy, and even microclimate data around our agricultural science labs. One key deliverable was a centralized IoT dashboard that facilities staff could use in real-time to optimize lighting, HVAC usage, and track maintenance issues.

Additional deliverables included:

• A mobile app for students with real-time notifications (classroom changes, shuttle updates).
• Faculty scheduling assistant integrated with Google Workspace.
• Custom APIs to integrate the new systems with existing state-wide education data hubs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Byte Vader’s work was both immediate and long-term. Within the first few months post-deployment, our administrative load saw a marked reduction — for example, support tickets related to scheduling conflicts dropped dramatically as users adapted to the new self-service interface. Faculty members were able to access analytics on classroom usage which helped in optimizing teaching schedules and room assignments.

The IoT platform generated actionable insights that helped us identify inefficiencies, such as overuse of air conditioning in unoccupied spaces, which in turn led to changes in campus-wide energy policies. More importantly, this project catalyzed a mindset shift — departments that were once hesitant about digital tools became active participants in tech-forward conversations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Byte Vader’s project management approach was pragmatic, transparent, and deeply collaborative. They operated in agile sprints, and we had bi-weekly review sessions where progress was demonstrated live, rather than through dry status reports. When a faculty survey revealed confusion around certain app features, they paused feature rollouts to host training sessions and incorporate feedback into UI improvements.

Even when we faced unexpected challenges — such as delays in receiving environmental sensors due to supply chain issues — they adapted by accelerating the software development track so we wouldn't lose overall momentum. Their responsiveness was especially commendable during the academic calendar transitions when last-minute changes are inevitable.

What was your primary form of communication with Byte Vader?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most is how Byte Vader has taken the time to understand our institutional identity — not just our technical specs. They didn’t try to apply a cookie-cutter enterprise solution. Instead, they built tools that respected the unique academic culture of UH Hilo. For example, they created language toggles for native Hawaiian in the student portal and worked with our local teams to integrate cultural protocols into IoT data displays for environmentally sensitive zones.

Their team showed a rare blend of technical expertise and emotional intelligence. They were just as comfortable presenting dashboards to our IT team as they were discussing user feedback with student councils or troubleshooting app crashes on-site with campus staff.

Are there any areas for improvement or something Byte Vader could have done differently?

If there’s one area for improvement, it would be documentation. While their codebase was clean and the technical handoffs were clear, some of the user guides, especially for the IoT dashboard, were a bit too technical for non-IT personnel. We eventually resolved this by collaborating with them to co-create user-friendly manuals — which they were more than happy to help with once the issue was raised.

BACKGROUND

Please describe your company and position.

I am the Co-owner of Transfer me dalmatia

Describe what your company does in a single sentence.

Provides door-to-door transfers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?

• Increase conversion rate
• Redesign website
• Add more functionalities to adapt application with business needs

SOLUTION

How did you find Byte Vader?

Worked before

Why did you select Byte Vader over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Byte Vader to redesign and optimize our website for improved user experience and enhanced functionality. The project included a full overhaul of the site’s design, making it more modern and user-friendly, as well as implementing features to streamline the booking process. We ensured that the website was mobile-responsive and SEO-optimized to attract more traffic.

Key Deliverables:

• Complete redesign of the website
• Enhanced booking system integration
• Mobile-responsive layout
• SEO optimization to improve search engine rankings
• Testing and final implementation for a smooth user experience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• After the redesign and SEO optimization, the website saw a significant increase in organic traffic, with a growth of 18% over 2 months
• The new design led to a reduction in bounce rates by 25%, and average session duration increased by 10%, indicating better user engagement and satisfaction
• The enhanced booking system resulted in an increase in conversion rates, with more bookings completed directly through the website, growing by 12% over the previous period
• The mobile-responsive design led to an 17% increase in traffic from mobile devices
• Optimizing the website reduced load times by 34%, improving overall site performance and user experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent throughout the engagement. They maintained clear communication at every stage, ensuring that all deadlines were met without delay. 

Each phase of the project, from initial planning and design to implementation and testing, was delivered on time as agreed. They were highly responsive to our needs, addressing feedback promptly and adapting to any changes or additional requests we made along the way. Their proactive approach helped avoid potential issues and ensured the project stayed on track.

What was your primary form of communication with Byte Vader?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their deep understanding of both design and functionality. They struck the perfect balance between creating a visually appealing website and ensuring it was highly functional and user-friendly. Their attention to detail was remarkable, as they went above and beyond to customize solutions tailored to our specific needs. 

Additionally, their ability to quickly adapt to feedback and make changes in real time made the collaboration smooth and efficient. This combination of creativity, technical expertise, and client-focused service made them truly stand out.

Are there any areas for improvement or something Byte Vader could have done differently?

The overall experience was highly positive and we don't see any potential improvements.

BACKGROUND

Please describe your company and position.

I am the Scientific Affairs Advisor of Diagnostic Laboratory Services

Describe what your company does in a single sentence.

DLS is proud to be Hawaii’s largest locally-owned clinical testing laboratory with a team of 800+ dedicated professionals. Our Microbiology Lab is the only clinical laboratory in Hawai’i with the WASPLab, a highly advanced specimen processor. 

Our Core Lab features a chemistry automation line that is the largest of its kind in the state. It also utilizes mobile robots that efficiently deliver samples between processing stations. 

We know that when it comes to the wide variety of lab tests we perform, quick, accurate results and analyses improve health and save lives. At DLS, we are committed to excellence in laboratory science and stand by our guiding values, I.C.A.R.E.:
                   I -  Innovation
                  C - Care
                  A - Aloha
                  R - Respect
                  E - Excellence

We work closely and collaboratively with physicians, medical groups, hospitals and clinics. Our employees are what makes DLS a successful company and we strive to provide an environment of growth and professional development for our versatile and high-performing workforce. 

Beyond lab results, we build relationships and create collaborative partnerships with the communities we serve. No matter what your position is at DLS—medical technologist, medical laboratory technician, technical laboratory assistant, phlebotomist, systems engineer or patient account representative—your role will impact patient health.

When it comes to living in Hawai‘i, we at DLS are committed to making our newest members feel at home with guidance and support. We believe in a healthy work-life balance, and we want our team members to take full advantage of our islands’ natural beauty and great year-round weather.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?

• At Diagnostic Laboratory Services, we were at a pivotal point in our digital transformation journey. The systems we had in place were outdated, fragmented, and cumbersome—not only slowing down our internal operations but also impacting patient experience and physician satisfaction. Our primary objective was to build a custom software solution that could streamline lab data management, enable real-time reporting, integrate with existing EHR systems, and offer a web-based portal for both healthcare professionals and patients. We hired Byte Vader with the goal of developing a robust and scalable custom software platform tailored specifically to our needs as a healthcare diagnostic provider. Beyond just software development, we needed a partner who could understand the intricacies of HIPAA compliance, medical workflows, and the high-stakes nature of healthcare data management. We also wanted to revamp our public-facing web presence to better represent the quality and breadth of services we provide.

SOLUTION

How did you find Byte Vader?

• Online Search
• Clutch Site

Why did you select Byte Vader over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Byte Vader began by conducting a thorough discovery phase, including stakeholder interviews, technical audits of our legacy systems, and workshops with our lab technicians and admin staff. This phase alone gave us confidence that they weren’t just software developers—they were solution architects with a keen understanding of the end user.

The scope of work was comprehensive and involved two major parallel tracks:

Custom Software Development:

• A centralized, cloud-based lab information system (LIS) to manage the lifecycle of diagnostic tests—from sample intake to final reporting.
• A rules engine for test routing based on medical priority and sample type.
• Real-time dashboards for lab technicians to monitor test queues and progress.
• Role-based access for clinicians, patients, and internal staff.
• Seamless integration with our EHR and billing systems via secure APIs.
• End-to-end encryption and audit trails to maintain HIPAA compliance.

Web Development:

• A fully redesigned website with a modern UI/UX tailored for different user personas: patients, physicians, and corporate clients.
• An appointment scheduling module integrated with the LIS backend.
• A secure patient portal to view lab results and download documents.
• Content management system (CMS) integration to allow our team to publish updates, blogs, and health alerts with ease.

Key deliverables included a working LIS MVP within 16 weeks, followed by iterative releases based on feedback, and a new website that went live about halfway through the development cycle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome was transformative. Internally, our lab processing times decreased significantly thanks to improved workflows and intelligent test routing. What used to be a 3-5 hour manual coordination process for certain specialty tests was now streamlined into a matter of clicks. Our lab technicians reported better clarity and control over their daily workloads, and management appreciated the data visibility the new dashboard provided.

Externally, patients and physicians praised the new web interface. Appointment bookings increased as the online system made it easier to find and schedule available time slots. Feedback through our customer service team highlighted the value of being able to view test results without having to call in or wait for mailed copies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Byte Vader’s project management stood out as well. They followed an agile methodology, breaking the project into bi-weekly sprints with clearly defined goals. Each sprint ended with a demo and review session, giving us full visibility into progress and allowing us to provide input in real time. They consistently delivered on or before deadline, and when scope changes came up (as they inevitably do in healthcare IT), they were adaptive without losing sight of the overall vision.

What was your primary form of communication with Byte Vader?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Byte Vader was their deep engagement with our field—not just from a technical standpoint, but with a sincere interest in how our labs operated and how their solutions could enhance our day-to-day effectiveness. They didn't bring a one-size-fits-all mentality; they listened first, designed second, and built third.

Their team also had an incredible eye for detail. In one instance, they identified that our existing barcode scanning workflow was causing a bottleneck due to a mismatch in scanner hardware protocols. It wasn't even part of the initial project scope, but they proposed a workaround and even prototyped a fix that we later adopted across all labs.

Are there any areas for improvement or something Byte Vader could have done differently?

None that I could think of as at the moment

BACKGROUND

Please describe your company and position.

I am the CCO of Total HIPAA Compliance, LLC.

Describe what your company does in a single sentence.

My company is Total HIPPA Compliance. I’m the chief compliance officer and a partner. We help insurance agents, medical practices and dental practices comply with HIPPA. We do the documentation creation for them, as well as risk assessment and staff training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Byte Vader to accomplish?

• We have a lot of processes that were very manual, and we realized we either had to grow via hiring more people to manage the document creation and editing we do, or we’d have to come up with a system that could handle more so it would be easier on our current staff. We found it was more difficult to hire more qualified staff members to review the documents than to create a new system. It was also going to be more cost-effective to systemize it.

SOLUTION

How did you find Byte Vader?

Referral

Why did you select Byte Vader over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Byte Vader were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They’re helping us rework our entire software platform for doing the risk assessment and document creation that comes out of that. They’ve been an integral part of the team. Not only in developing our ideas but helping us rethink the way we’re doing things. The whole project was started from scratch. The platform is built on React; we’re moving away from PHP. Our document storage is on AWS and Heroku provides app hosting. The software will be available on the web.

First, we gave them access to go through and map what we currently do, and then they came back with a plan of things that needed to be addressed. We had a two-week-long inception phase where we designed exactly what the deliverables would be. So far, they’ve been almost right on budget and their time estimations. Thanks to their use of an agile method, we’ve been able to adjust to include new functionalities that we discovered were necessary. In fact, one of their developers has been earning a security certification that will allow us to do testing. Finally, they’ve developed a whole audit procedure for us that ensures that we’re developing the code properly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We haven’t had a chance to kick the tires at this point, but everything they’ve shown us and everything we’ve worked through looks fantastic. It’s a huge upgrade from the manual processes that we have right now. The ultimate goal is the expansion of our business and being able to take on more clients and move into more compliance realms. Leveraging this tool will help us accomplish these goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicate in a couple of different ways. They do project management in Jira. The project manager lays out the sprints and epochs, tells us how many points each has, and how long they’re going to take. We’ve only missed one sprint, and that was with the lead developer being out on paternity leave for two weeks.

We communicate via Slack if we need to send short messages, and we’ll get infrequent email messages. We have phone calls every two weeks with the development team, and we meet with Gabriel every three weeks via video chats.

What was your primary form of communication with Byte Vader?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The whole team has fit right in. I was telling them the other day that I wish the rest of my vendors were as proactive as they are.

Are there any areas for improvement or something Byte Vader could have done differently?

I’ve used two remote developers before, and this is the best situation I’ve been in. It’s been such an upgrade from the two other situations. One reason is that getting a team like this and for the cost, I’m paying is fantastic.