BWS Agency

BACKGROUND

Please describe your company and position.

I am the General Manager of a financial services company 

Describe what your company does in a single sentence.

Our firm does mortgage brokering and helps clients find the best mortgage loans with the right bank.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BWS Agency to accomplish?

• Formulate our brand image for a publicly distributed report to clients
• Develop our UX strategy on our mobile app that used by internal staff
• Design an internal scoreboard for sales motivation by fostering friendly competition

SOLUTION

How did you find BWS Agency?

• Online Search
• Referral

Why did you select BWS Agency over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from BWS Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Sales scoreboard: ranking mechanics, theme of the rank, visuals to represent different sales goals
• Mobile app UX: product design, purpose led use case, review of the technical aspects of math that is to be installed
• Mortgage reports: print design, brand strategy, purpose led use case interface design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased use and reuse of our app, reports and CRM
• Qualitative praise by the users

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time, agile to have continuous discussions which might have changed aspects of the design outcome and able to deliver despite meaning more work on their part.

What was your primary form of communication with BWS Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and ability to handle the changing needs of the client was impressive

Are there any areas for improvement or something BWS Agency could have done differently?

Elaborate more on their designs when it was wildly creative and out of industry norms.

BACKGROUND

Please describe your company and position.

I am the former managing director of a construction company. 

Describe what your company does in a single sentence.

Construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BWS Agency to accomplish?

• Marketing
• Branding

SOLUTION

How did you find BWS Agency?

Referral

Why did you select BWS Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from BWS Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Branding and marketing of products. Branding of company, raising company profile

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Covered sales, brand recognition in the industry

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time delivery and prompt on responses to needs raised.

What was your primary form of communication with BWS Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their professionalism and intuitive design sense. 

Are there any areas for improvement or something BWS Agency could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Business Owner of an amulet gallery.

Describe what your company does in a single sentence.

Our gallery is Singapore’s premier destination for discerning collectors and seekers of authentic Thai amulets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BWS Agency to accomplish?

• Website Design

SOLUTION

How did you find BWS Agency?

• Online Search
• Referral

Why did you select BWS Agency over others?

• High ratings
• Good value for cost

How many teammates from BWS Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping an aging, cluttered website with an unfriendly user experience to a modern and user friendly that is neat with an efficient way for the website owner to update with ease.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The developer's work on my website significantly improved user engagement, evidenced by a 30% increase in average session duration and a 20% rise in page views. The implementation of responsive design led to a 15% boost in mobile traffic, enhancing the site's accessibility. Additionally, the website's loading speed improved by 40%, positively impacting user satisfaction and SEO rankings. 

Overall, the project demonstrated tangible improvements in key metrics, reflecting the developer's skill and the success of their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The developer exhibited excellent project management throughout the entire process. They consistently delivered milestones on time, maintaining a transparent communication channel that kept me informed of the project's progress. Their responsiveness to my needs was noteworthy, addressing queries promptly and adapting to unforeseen changes with flexibility. Their organized and timely approach to project management instilled confidence and ensured a smooth collaboration.

What was your primary form of communication with BWS Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their unwavering commitment to client satisfaction. Their team not only demonstrated technical expertise but also a genuine understanding of our goals. The proactive approach in suggesting innovative solutions and their emphasis on clear communication were particularly impressive. This company's ability to blend professionalism with a client-centric focus set them apart, making the collaboration a standout experience.

Are there any areas for improvement or something BWS Agency could have done differently?

My project was completed in a near perfect fashion. No other suggestions of anything that could’ve been done differently.