What evidence can you share that demonstrates the impact of the engagement?
They did a great job putting together the whole platform from scratch and brought a lot of value to our initial ideas.
By running a beta version of the platform, we’ve attracted close to 1,000 users already, without any marketing. People are actually using the platform and they appreciate what we’ve done. The platform is easy to navigate and they did a good job highlighting its main features.
We’re collecting feedback from the existing user base as we go and we’re continuing to add features to the product. The initial feedback has been very good, but it’s only a matter of time until we will improve it.
How did BVG Software perform from a project management standpoint?
There were no big issues. We started the project with only an idea and didn’t provide them with exact technical text. I appreciate the time they put into actually writing one. Their project manager did a great job of taking our ideas and suggestions and turning them into an actual requirements list.
As we’ve spent more time on the development, they came back to us with their own ideas about how to improve the platform. This was helpful to us since neither I nor my co-founder is technical. We understand some things, but not everything, so having a commercially-minded project manager who understood what we were trying to achieve was helpful.
We had clear tasks for them to finish and there was a general plan in place. We had weekly calls to review where we were, and the project manager listed what they were working on and what issues they had. I was consulted on what solutions we should employ to fix those problems. We mostly communicated through emails and Skype calls.
We changed some of the features towards the end, which took a few extra weeks. If we hadn’t, they would have delivered right on schedule.
What did you find most impressive about them?
We quite like that end-product, even though it could still be improved. It was impressive that they managed to collect some of our thoughts and build something pretty much on their own.
Are there any areas they could improve?
Any team can improve and I’ve seen the end-results of other developers. I think they’ve improved a lot during the process—the first month was spent with us trying to get our thoughts and ideas together, but after 2 or 3 months, they started generating their own ideas on how things should look and function on the platform.
They could definitely improve the design side of things since the team is more technical than presentation-focused. They did a great job on the backend, but could still improve in terms of design. However, we’re not an entertainment-focused app, so the design is not our biggest issue.
Do you have any advice for future clients of theirs?
If the customer has a technical task, their team can perform excellently. If someone comes with only a few ideas about the build, they can still do a good job internally thinking through various issues and developing an action plan.