Can you share any information that demonstrates the impact that this project has had on your business?
The website was released mid semester but already has numerous users. I am confident that in time the user base will grow.
How was project management arranged and how effective was it?
The project was managed quite well. The team set up a skype group for me to be able to constantly communicate with them. The team set up regular meetings to ensure that each milestone was being achieved and that I was kept up to date, however I found myself chatting to them almost every day. The team was very accommodating and always responded to my questions in a timely manner.
What did you find most impressive about this company?
What impressed me most was how comfortable the team made me feel. They were very open and helpful, always thinking about solutions for the project and how to make it better.
I am grateful to Ms. Anastasia Voloshyna, Business Development Manager. She is so patient and understanding. Throughout the whole experience, she always took into consideration my needs as a customer. This was my first project which I funded on my own. Anastasia always made me feel safe and sure about where my money would go towards and how it is allocated. She was very precise in the way she reported and always made sure that my needs were accommodated.
Anastasia communicated all the steps of the project to me and I always felt that I knew what was going on, what stage of development we were in and where we were heading. She was very committed to the project, even giving up her time during one of her holidays to send me a quick message. Even though I am from Australia and the team is from Ukraine, I never once felt there was a barrier in regards to communication or accessibility. My interactions with Anastasia were smooth and easy and as a customer, I always felt that she understood what I needed and would work out how it can be best achieved. I have so much praise and respect for Anastasia. She exceeded far beyond my expectations of customer service. She is a true credit to her company.
I also had the opportunity to work with Mr. Andrew Vakulich, Project Manager and Mr. Eduard 'The Wizard' Bondarenko, Lead Programmer. The nickname was to Eduard given during the project as surely, he is a wizard and was creating magic for me! He made things work, pop-up, appear, disappear. I don't know much about the programming side of things, but I am sure there was some sort sorcery happening. I was amazed and very pleased with the result of the project.
Are there any areas for improvement?
This being my first experience developing a project, I have nothing to compare to. I was very happy though with my experience with BVG Software Group. They have set a high standard and I am hoping that in future, that I receive the same quality experience from other companies.