What was the scope of their involvement?
We presented the project to their team and explained the functionality we needed and requested that it be built on a Shopify plus platform because of the requirements and budget we had. What we didn’t realize was that the solution they offered utilized the Shopify tagging function, and it wasn’t until 2–3 months in that they realized that wouldn’t work and they would have to build a custom app to deal with vehicle selection.
At first, they said that because they had quoted us incorrectly, they would build the app at no cost to us, but the project would take a few months longer, which we thought was great. Unfortunately, however, they ended up taking most of their resources off the project and leaving us with only one developer to work with.
After about a year, they delivered the project for QA, and the app was not at all what they had promised. It looked awful, and the vehicle selector didn’t even work. Our CEO got involved, and it was at that point that we found out they had been taken over by an investment firm and removed resources because our project was no longer profitable to them.
We ended up agreeing to pay more money and they started working on our project again, with a new project manager who we did actually like. After closer to two years, at that point, the project was delivered again but still with a lot of bugs and generally sloppy work from our perspective. We transitioned to a new company and are now much more satisfied with how things are going.
What is the team composition?
There was one project manager dedicated to the project at the beginning, who changed toward the end of the project to someone who was much better at communicating. We were as in touch with their vice president who was incredibly off-putting and refused to acknowledge that any of the difficulties were their fault. Toward the end of the project, we also worked more closely with their development resources
How did you come to work with BVAccel?
BVAccel had originally stood out to us because of their online presence and the fact that they were located in San Diego so we could go to their office as necessary during the project.
How much have you invested with them?
We were initially quoted at $40,000 and ended up spending around twice that amount.
What is the status of this engagement?
The whole process lasted about two years, from February 2018–November 2019.