BusyMachines Client Reviews

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Custom Software Development

Jul 05, 2019

the project

Platform Development for Global Food & Beverage Company

“Given the complexity of the project, we're very happy with their output thus far.”

Custom Software Development

Confidential

Dec. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Dec. 2018 - Ongoing

Project summary:

BusyMachines developed a web-based platform that implements a quality of life questionnaire for a food and beverage company.

10,000+ Employees

Vevey, Switzerland

Health Economist, Global Food & Beverage Company

Verified

the reviewer

Health Economist, Global Food & Beverage Company

Food & Beverages

10,000+ Employees

Vevey, Switzerland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Given the complexity of the project, we're very happy with their output thus far.”

Jul 05, 2019

Feedback summary:

BusyMachines has done an excellent job of developing a complex platform that effectively meets the needs and compliance requirements of the project. Their team is also very communicative, transparent, and proactive in their approach and able to meet the deadlines they set out to achieve.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a health economist at a global food and beverage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BusyMachines?

We needed to work with a vendor that could develop a platform to implement a new questionnaire we'd recently created.

SOLUTION

What was the scope of their involvement?

BusyMachines developed a platform from scratch to help us implement our quality of life questionnaire, ensuring its compliancy with certain regulations in the process.

What is the team composition?

We work directly with one main point of contact.

How did you come to work with BusyMachines?

The university that we're collaborating with introduced us to them.

What is the status of this engagement?

I've been working with them since December 2018, and we expect the project to wrap up by the end of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both the quality and quantity of their work has been substantial. They've done an excellent job thus far of complying with requirements of the scope of work and meeting deadlines. Given the complexity of the project, we're very happy with their output thus far.

How did BusyMachines perform from a project management standpoint?

They always meet the deadlines they set. They're also very responsive, approachable, and honest. If something isn't possible, they're transparent about what can be accomplished within a certain timeframe. Our main point of contact has been very good at staying in touch and implementing an effective plan to help us achieve project goals. They've also been great about incorporating any changes we've requested along the way. Even though they're based in Romania, their team speaks English very well, so communication hasn't been an issue.

What did you find most impressive about them?

I don't have any experience with other vendors in this field, but I've definitely been impressed by the quality of their work overall. I'd absolutely recommend them to others based on our experience.

Are there any areas they could improve?

No. Any delays we've experienced thus far have been due to factors on our side.

Do you have any advice for potential customers?

Try to provide a detailed scope of work in advance of engaging them to make the best use of their time.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

They're very competitively priced compared to local vendors in Switzerland.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Oct 29, 2018

the project

iOS App Dev for Medical Research Study

“Their communication style and professionalism helped them deal with barriers effectively.”

Mobile App Development

$10,000 to $49,999

Apr. - June 2018

4.5

Quality:

4.0

Schedule:

5.0

Cost:

3.5

Willing to refer:

5.0

$10,000 to $49,999

Apr. - June 2018

Project summary:

Brought in as a third-party, BusyMachines developed an iOS app for a medical research study. They used existing codebase and expanded the app to allow for data retention and transfer for analysis purposes.

1-10 Employees

London, England

Alexander Kenney

Co-Founder, KareInn

Verified

the reviewer

Co-Founder, KareInn

Alexander Kenney

1-10 Employees

London, England

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.0

Schedule:

5.0

Cost:

3.5

Willing to refer:

5.0

the review

“Their communication style and professionalism helped them deal with barriers effectively.”

Oct 29, 2018

Feedback summary:

The finished app has caught the attention of many within the industry, leading it to be utilized for upcoming research efforts. The BusyMachines team was alert and dedicated to the project from start to finish. Their communicative nature and expertise fostered a successful collaboration.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-CEO of a software startup company, KareInn. We provide software that transforms how care is provided to those in need. I am responsible for the technology needs within our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BusyMachines?

One of our clients needed help building an app for testing cognitive abilities for a research study in Frontotemporal Dementia. We didn’t have the in-house resources to accomplish this for them, so we hired BusyMachines as an external partner.

What were your goals for this project?

The app needed to be accessible on iPads, contain a series of games for the cognitive ability tests, and store results for researchers to analyze. We wanted the app to be a success so we can ultimately build a strong relationship with other dementia research organizations.

SOLUTION

How did you select this vendor?

We researched several developers online, but we found BusyMachines after following a colleague’s recommendation.

Describe the project in detail.

Initially, we had a series of discovery meetings to catch BusyMachines up to speed on the project requirements. From there, they gave us their cost and time estimates, and they began the process. We gave them our initial design for the app, outlines for the games, and storyboards showing how the app should function. BusyMachines then took the initial codebase and expanded it to complete the games and develop the data recording function. Their developers built the iOS app using Objective-C.

What was the team composition?

BusyMachines provided a dedicated project manager and a developer; the composition remained constant throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve been able to present the app at industry research events, and it’s been received positively. Additionally, pharmaceutical companies have expressed interest in using the app. It will also be used to help run a research project shortly.

How effective was the workflow between your team and theirs?

BusyMachines managed the project effectively—we always felt understood and communicated with. They’ve met all deadlines and give us exemplary communication; language and time differences were not issues.

What did you find most impressive about this company?

Their communication style and professionalism helped them deal with barriers effectively. We valued how our project manager was proactive at all times and never fell behind.

4.5

Overall Score They provided great service; we’ll use them again.

5.0 Scheduling

ON TIME / DEADLINES

They were excellent.

3.5 Cost

Value / within estimates

Though offsite development is becoming more expensive, but we understand quality work costs money.

4.0 Quality

Service & deliverables

There were minor release issues that we needed to resolve.

5.0 NPS

Willing to refer

Custom Software Development

Oct 24, 2018

the project

Custom Software Development for Jeweler

“They’ve proven themselves a reliable and committed partner.”

Custom Software Development

$1,000,000 - $9,999,999

Dec. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$1,000,000 - $9,999,999

Dec. 2015 - Ongoing

Project summary:

BusyMachines took over the development of a jewelry design software, researching and implementing new features and integrating third-party hardware solutions. They continue to support and update the product.

11-50 Employees

The Netherlands

Mark Bos

CEO, Insignety

Verified

the reviewer

CEO, Insignety

Mark Bos

11-50 Employees

The Netherlands

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They’ve proven themselves a reliable and committed partner.”

Oct 24, 2018

Feedback summary:

BusyMachines produced an industry-leading software that has generated profitable results. The team follows a structured workflow, appropriately planning timelines and documenting all important information. Overall, they are passionate and professional, easily overcoming challenges.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and founder on Insignety. Through our end-to-end in-store design process, we enable jewelers to create one-of-a-kind pieces with their customers. We facilitate superb craftsmanship by allowing jewelers to leverage their innovative technology and precious materials in making premium and personalized jewelry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BusyMachines?

We’d developed a prototype for a software platform that allowed users to create their own 3D jewel designs with personal customizations, then provide a price in real time. We needed a capable partner to review the prototype and help us scale it.

What were your goals for this project?

We wanted to offer jewelry store owners an end-to-end design solution that includes the customers in the process. In turn, we’d provide customers with the opportunity to create unique pieces through a fully automated process.

SOLUTION

How did you select this vendor?

We considered other firms, but BusyMachines seemed to be the best fit. They had a local presence in the Netherlands and a robust technical skill set. They offered a competitive price for top-notch quality.

Can you go into detail about the services they provided and the scope of the project?

BusyMachines took over the development of our design software. They did research, implemented new functionalities, and automated our cloud production infrastructure. The team also provided analysis and advice when we integrated third-party hardware solutions (fingerprint scanners, measurement devices, etc.) into our process. They continue to support our development needs.

With our software, jewelers use 3D printing technology, high-end digital design strategy, a user-input biometric data to create custom rings. We support the whole process—from the start to the final delivery.

What was the team composition?

We started with a small team, but then we scaled up gradually. Currently, we work with frontend, backend, and mobile developers, graphics engineers, 3D programmers, QA specialists, DevOps people, a project manager, and an account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our software standouts in the jewelry industry. We offer the most efficient way for browsing customers to interact with designers and sellers. BusyMachines’ work continues to meet our expectations and generate profitable results. We’re excited to continue working with them.

How was project management arranged and how effective was it?

The project manager is our main point of contact, overseeing projects from start to finish. They have a clearly structured workflow. Because they make accurate estimates and plan well, we’re able to meet market challenges and take advantage of additional opportunities.

We use Jira for task management and Confluence for requirements and documentation. For more informal communication, we use email, Slack, and Skype. It’s a seamless process. They’re a close-knit team with admirable skill and dedication.

What did you find most impressive about this company?

Their management team is passionate about our project. They anticipate challenges not only with our software but with our company’s vision and mission as well. Over the years, we’ve developed a strong professional relationship with them. They understand how to effectively guide us to our goals. They’ve proven themselves a reliable and committed partner.

Are there any areas where they can improve?

Honestly, I can’t think of anything to be critical about.

5.0

Overall Score We couldn’t ask any more from them. They’re the most dedicated partner.

4.5 Scheduling

ON TIME / DEADLINES

They delivered on schedule about 95% of the time.

5.0 Cost

Value / within estimates

The price to quality ratio is hard to beat. That’s why we’re still working with them.

5.0 Quality

Service & deliverables

They went above and beyond our expectations, delivering a smooth and user-friendly operating system

5.0 NPS

Willing to refer

I’ll definitely refer them.

Development

May 23, 2018

the project

App Dev for Smart Taxi Roof Light Company

“Their team helps us stay ahead of the competition by continuing to make our products better and smarter.”

Development

$50,000 to $199,999

Feb. 2016 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Feb. 2016 - Ongoing

Project summary:

BusyMachines developed a cross-platform mobile app for iOS and Android as well as an MVP for a cloud system that interacts with a smart taxi roof sign. Currently, they’re continuing to refine the products.

1-10 Employees

Uppsala, Sweden

Dan Lindgren

CIO, Pointguard AB

Verified

the reviewer

CIO, Pointguard AB

Dan Lindgren

Mechanical or Industrial Engineering

1-10 Employees

Uppsala, Sweden

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

“Their team helps us stay ahead of the competition by continuing to make our products better and smarter.”

May 23, 2018

Feedback summary:

Professional and approachable, BusyMachines consistently produces exceptional work. The team is well-versed technically and communicates clearly. Although there were some delays at the start, they quickly adopted an agile approach to streamline the development process and address any concerns.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Founded in 1974, Pointguard AB is a Swedish company that develops and manufactures taxi roof lights. We created a taxi roof sign called the iToplight, which allows users to modify their signs through an app. As the CIO, I’m involved in developing the iToplight apps and the Pointguard Cloud platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BusyMachines?

When we first approached them, we only had a basic Android app to control the iToplight. As a result, we needed resources to build a more functional app with cross-platform support in addition to a cloud platform that could interact with and monitor our product’s hardware through the app.

What were your goals for this project?

We wanted a clean, cross-platform app that we could easily maintain while also making small, incremental improvements in short sprints. Installation and communication with our hardware needed to be as simple and fool-proof as possible. Furthermore, the app had to be able to communicate with the cloud service, which, itself, needed to be scalable to accommodate a large volume of devices.

SOLUTION

How did you select this vendor?

A partner company that had worked with BusyMachines for several years recommended them to us. We checked them out, and they seemed trustworthy. In the beginning, we started with a few small projects before discovering that they handled everything from the coding to communication in a professional manner. As a result, we continued to expand their role.

Can you go into detail about the services they provided and the scope of the project?

BusyMachines rewrote our app to be cross-platform between Android and iOS using React Native. Based on our requests, they helped as add various functionalities while also improving the app’s stability and performance. They then collaborated with us to develop a thorough outline of a new cloud platform. Since then, they’ve developed an MVP version and are currently making gradual improvements to the system.

What was the team composition?

Their team consisted of a project manager, app developer, backend developer, and a frontend developer. We’ve kept the developers throughout the project because they have a deep understanding of how the software and hardware interact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As with other companies, digitalization is becoming increasingly important for our products and services. Their team helps us stay ahead of the competition by continuing to make our products better and smarter. They’re a reliable and competent software partner.

How was project management arranged and how effective was it?

The project management is always sufficient. Communication is clear, and their team has all the necessary systems (e.g., Confluence, Jira) to keep us on track with our projects.

What did you find most impressive about this company?

BusyMachines has all of the skills that we could ever need, and they can deploy more resources whenever necessary. Technically competent with excellent English skills, they handle everything in a professional way. They’re also friendly and easy to work with.

Are there any areas where they can improve?

Initially, there were times when the development period took longer than expected before they could present any results for evaluation. However, we later adopted a swift and agile approach, which allowed us to easily report bugs, request small improvements, clarify things directly with the developers, and continuously test and release new versions of the app.

4.5

Overall Score We really like working with them. They provide great services for an exceptionally good value.

4.5 Scheduling

ON TIME / DEADLINES

They’re always available, and they’ve met deadlines most of the time.

4.5 Cost

Value / within estimates

The value for the money spent is very good.

4.5 Quality

Service & deliverables

In general, they quality of the deliverables has been great.

5.0 NPS

Willing to refer

We’ve already referred them to several partner companies.

IT Consulting & SI

Feb 06, 2019

the project

Backend Development for Taxi Mobile App

"They were really thoughtful, and great about communication."

IT Consulting & SI

$10,000 to $49,999

Jan. 2018 - Nov. 2018

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

4.5

$10,000 to $49,999

Jan. 2018 - Nov. 2018

Project summary:

BusyMachines helped develop a taxi dispatch mobile app, providing expertise on industry standards and backend development.

1-10 Employees

Amsterdam, The Netherlands

Mewis Koeman

Founder & Co-Owner, taxiID

Verified

the reviewer

Founder & Co-Owner, taxiID

Mewis Koeman

1-10 Employees

Amsterdam, The Netherlands

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

4.5

the review

"They were really thoughtful, and great about communication."

Feb 06, 2019

Feedback summary:

The app that BusyMachines built was well-received. Their expert team inspired confidence throughout the project by communicating clearly from the start. They also offered useful tactical advice that was subsequently implemented.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of taxiID, a company that develops online software and mobile apps for taxi companies. Our latest project is YourDriverApp, a mobile dispatch solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BusyMachines?

We needed an external resource to supply an additional developer to help us get the YourDriverApp ready for launch.

What were your goals for this project?

We wanted to bring on a senior developer that could help our team learn about industry standards, as well as assist on designing the solution.

SOLUTION

How did you select this vendor?

They came to us via a referral.

Describe the project in detail.

Our team (which consisted of two app developers, a scrum manager, a product owner, and two web/backend developers) had been working on the YourDriverApp for about a year. BusyMachines’ resource joined our team to provide external expertise for the new platform.

What was the team composition?

BusyMachines supplied one senior backend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BusyMachines helped us to successfully implement improvements in the project approach, technology stack, and architectural design of our solution.

How effective was the workflow between your team and theirs?

We communicated in weekly online sprint meetings and daily standups via Slack.

What did you find most impressive about this company?

They were really thoughtful, and great about communication.

Are there any areas for improvement?

It took us a bit longer than expected to get the resource up to speed.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

4.5 NPS

Willing to refer

Custom Software Development

May 14, 2018

the project

Custom Development for Real Estate Marketing Platform

“They strived to deliver.”

Custom Software Development

$50,000 to $199,999

Jan. 2017 - Jan. 2018

4.0

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.0

$50,000 to $199,999

Jan. 2017 - Jan. 2018

Project summary:

BusyMachines built the UX/UI and backend of a bespoke real estate platform. The team was also responsible for managing the project.

11-50 Employees

Delft, Netherlands

Lex Groenewegen

CEO, Moving Digital

Verified

the reviewer

CEO, Moving Digital

Lex Groenewegen

Computer Software

11-50 Employees

Delft, Netherlands

Online Review

The client submitted this review online.

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

4.0

the review

“They strived to deliver.”

May 14, 2018

Feedback summary:

BusyMachines’ output satisfied requirements, while the team was motivated and easy to collaborate with. However, they should provide more feedback during the development process.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a firm that delivers state-of-the-art marketing solutions for the real estate industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BusyMachines?

We hired them to provide custom software development.

What were your goals for this project?

We wanted to deliver a stable software solution for real estate agents around the globe.

SOLUTION

How did you select this vendor?

We asked them to do a small trial task, then assigned them bigger projects.

Can you go into detail about the services they provided and the scope of the project?

They provided frontend and backend development as well as project management.

What was the team composition?

We have a “grow as we go” model, so their team scaled with our needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We can now serve real estate agents better with our tailor-made solution.

How was project management arranged and how effective was it?

Their lead developer and project manager collaborated really well with our team. Senior staff would get involved when problems occurred.

What did you find most impressive about this company?

They strived to deliver.

Are there any areas where they can improve?

They could provide more insights during the development process, say comparing estimates with actual figures.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.0 NPS

Contact

Innovative software development

headquarters

other locations

Focus

Portfolio

Parcer | Smart Mailbox

Insignety | End-to-end software solution for personalised 3D printed jewelry

DeviceXS | Cloud IoT Platform

CatchUp | Consumer App for Products & Events Reviews

iTopLight | Smart Taxi Signs

Placert | Real Estate Platform

Aurum Energie | Energy consumption monitoring

CareXS | Secure sharing of medical information

Europeana Collections | Distributed Web Aggregator

Reviews

Reviews

the project

Platform Development for Global Food & Beverage Company

the reviewer

the review

Jul 05, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

iOS App Dev for Medical Research Study

the reviewer

the review

Oct 29, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Custom Software Development for Jeweler

the reviewer

the review

Oct 24, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

App Dev for Smart Taxi Roof Light Company

the reviewer

the review

May 23, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Backend Development for Taxi Mobile App

the reviewer

the review

Feb 06, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Custom Development for Real Estate Marketing Platform

the reviewer

the review

May 14, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer