What evidence can you share that demonstrates the impact of the engagement?
After an internal QA process, our site is set to go live this week. I’m anticipating working with Jonathan and his team in the future on new pages and other features. Throughout the engagement, we were focused on the look and feel and UX of the platform, so we plan on tracking metrics in terms of time spent on the site. There have also been SEO improvements, so we’re looking forward to seeing a rise in organic traffic. Busy Human listens to their customers’ wants and needs, providing expert services on the development side. Their team focuses on getting work done on time.
How did Busy Human perform from a project management standpoint?
Jonathan was proactive in reaching out to our team and organizing regular meetings. He was able to communicate updates throughout the project. At one point, we ended up creating two templates that weren’t in the original scope of work. He was excellent at detailing why that happened, explaining our options, and then working to find the best ones. It was a seamless process overall.
What did you find most impressive about them?
I’ve been involved in numerous web redesigns with companies with a larger budget, so there’s a slight difference. I’ve seen companies struggle with the communication aspect, which can put a damper on the project management. Easy communication is crucial when managing a client’s concerns and keeping them up to date. Busy Human is proactive in that regard, so it’s been nice.
Are there any areas they could improve?
I mentioned that there was a change in scope due to a mix-up. Jonathan didn’t realize initally that we sent over two more templates than expected in our initial scope of the project. As soon as he notices, their team let us know to make sure everything was running according to the original scope of work. But ultimately, the extra templates didn’t end up being significantly more expensive.
Do you have any advice for potential customers?
I’ve had an excellent experience with Busy Human. Customers should feel free to ask questions and determined how involved they want to be in the process. Jonathan is an incredibly talented developer but has a level of communication that I haven’t seen with others I’ve worked with in the past. He explains all technical aspects effectively. Clients should also be open about their goals because Jonathan can communicate in return.