Busy Human

BACKGROUND

Please describe your company and your position there.

I am the owner of an interior design business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Busy Human, and what were your goals?

Our website was 7+ years old and needed an updated, fresh look. I also wanted help to promote my business. Busy Human helped me set up Google My Business.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Busy Human based on the ease of taling to the staff. They made me feel comforatble.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The projects key deliverables were: An updated website to show case my design work and a place to post blogs. 2. Help with Google My Business Set Up

How many people from the vendor's team worked with you, and what were their positions?

I met 3 people from busy Human via Google Video chats and Email. 2 Software Developers and 1 Marketing Specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is too soon to see any measurable outcomes as of yet. But I feel proud to share this website/portfolio with prospective clients. Bekah Roberts, the Marketing Specialist has been wonderful in helping me, answering my many questions and forwarding change requests in a timely and cheerful manner

Describe their project management style, including communication tools and timeliness.

Bekah Roberts set up regular Google video meetings for us to discuss my project.

What did you find most impressive or unique about this company?

They made me feel comfortable. That was my top priority in finding a company to help me

Are there any areas for improvement or something they could have done differently?

The whole process was very smooth. I can't think of anything that could have been done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a digital marketing agency. We provide strategic content and design services for our clients in the B2B space and high tech.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Busy Human?

We were trying to assure we could provide our clients with a full range of services when it came to web development.

SOLUTION

What was the scope of their involvement?

They’ve built websites and apps for us. The initial phase is when we do the scoping. Our team explains what we need, and they ask us questions. There are back and forth emails and meetings to ensure the scope is clearly defined. Then, they give us a bid price and if it’s right, we move forward. If it isn’t, we go back and look into what we can change or adjust to make it fit within our budget.

From there, the next phase is implementation. We hold a kickoff meeting and our teams get together. Busy Human starts on the project and reports to us on a daily basis. From our side, they direct what we need to provide to them. They complete the project and then we’re all done.

What is the team composition?

We work with 3–4 of their team members.

How did you come to work with Busy Human?

They were recommended by someone I know. I communicated with them, and they put me in contact with the right person at Busy Human, and we got started.

How much have you invested with them?

We’ve invested about $20,000.

What is the status of this engagement?

Our ongoing engagement started in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were looking to get about 200 responses and interactions from potential customers through the website and web app; we received 850. Our expectations were definitely exceeded.

How did Busy Human perform from a project management standpoint?

We mostly communicate through video calls and phone calls. We met in person for the first time a few weeks ago; it had been completely remote up until then. As for project management tools, we utilize Wrike and Microsoft Teams.

Communication is excellent. I’ve worked with many companies, and Busy Human is by far the best in the way they communicate. Their team overcommunicates everything they do and is very responsive.

What did you find most impressive about them?

It has to be their responsiveness and expertise. Busy Human is knowledgeable and smart about the services they provide. They’re sophisticated solution providers, and I’d trust and put them up against much larger companies and vendors who do the same kind of work.

Additionally, their team is very nimble. That’s because of their size and ability to turn projects around. When we have a request, they’re great about getting back to us quickly.

Are there any areas they could improve?

No, I can’t think of anything I’d have them do differently. Busy Human is proactive in checking in and touching base. They report progress and service challenges; they’re pretty perfect.

Do you have any advice for potential customers?

I’d encourage you to share as much information as you can with Busy Human. Be as transparent as possible from the very beginning. Share your concerns, hopes for the project, and pricing concerns with them right upfront. They’ll work with you to accommodate whatever you need.

BACKGROUND

Introduce your business and what you do there.

I’m the director of content for SynergySuite, a restaurant technology company that provides backend software for various restaurant chains.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Busy Human?

We had an outdated site that didn’t reflect the sophistication of the software we were selling. Our website needed to be modernized, easier to navigate, and have a better user flow for our prospective clients.

SOLUTION

What was the scope of their involvement?

We were moving from a WYSIWYG platform onto WordPress. Busy Human built the entire backend. A member of our marketing team did the frontend design, then provided the files to Busy Human which showcased the look and feel we wanted. Then their team began the development.

What is the team composition?

Jonathan (Owner, Busy Human) was our primary contact, and we also worked with two other members of his team that would sit in on calls and work with us. They may have had additional people working on the backend, but I’m not sure.

How did you come to work with Busy Human?

I had worked with Jonathan in a previous position of mine. When he founded his own company, and I moved to another position, I knew that based on past experiences that Jonathan was the type of person who listens to his customer’s needs and is methodical about ensuring everything is taken care of. I knew they would be an excellent fit for what we were looking for. Since our company is growing, Jonathan was able to work with us on a variety of budget options and price points.

How much have you invested with them?

We spent roughly $11,000.

What is the status of this engagement?

We worked with Busy Human on the platform between December 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After an internal QA process, our site is set to go live this week. I’m anticipating working with Jonathan and his team in the future on new pages and other features. Throughout the engagement, we were focused on the look and feel and UX of the platform, so we plan on tracking metrics in terms of time spent on the site. There have also been SEO improvements, so we’re looking forward to seeing a rise in organic traffic. Busy Human listens to their customers’ wants and needs, providing expert services on the development side. Their team focuses on getting work done on time.

How did Busy Human perform from a project management standpoint?

Jonathan was proactive in reaching out to our team and organizing regular meetings. He was able to communicate updates throughout the project. At one point, we ended up creating two templates that weren’t in the original scope of work. He was excellent at detailing why that happened, explaining our options, and then working to find the best ones. It was a seamless process overall.

What did you find most impressive about them?

I’ve been involved in numerous web redesigns with companies with a larger budget, so there’s a slight difference. I’ve seen companies struggle with the communication aspect, which can put a damper on the project management. Easy communication is crucial when managing a client’s concerns and keeping them up to date. Busy Human is proactive in that regard, so it’s been nice.

Are there any areas they could improve?

I mentioned that there was a change in scope due to a mix-up. Jonathan didn’t realize initally that we sent over two more templates than expected in our initial scope of the project. As soon as he notices, their team let us know to make sure everything was running according to the original scope of work. But ultimately, the extra templates didn’t end up being significantly more expensive.

Do you have any advice for potential customers?

I’ve had an excellent experience with Busy Human. Customers should feel free to ask questions and determined how involved they want to be in the process. Jonathan is an incredibly talented developer but has a level of communication that I haven’t seen with others I’ve worked with in the past. He explains all technical aspects effectively. Clients should also be open about their goals because Jonathan can communicate in return.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online gaming platform. It’s a website that allows users to connect more easily with other users playing the same game.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Busy Human?

We were looking for someone who could do web development for our business.

SOLUTION

What was the scope of their involvement?

Busy Human developed the website for our gaming platform. We met several times with their team, and they explained their work and the whole process. 

What is the team composition?

We worked with 2–3 from their team; we talked to an HR representative, a developer, a project manager, and other members of their team.

How did you come to work with Busy Human?

I found them on Clutch.

How much have you invested with them?

We spent $3,000 with them.

What is the status of this engagement?

We worked together from June–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They made things a thousand times better than I ever imagined they could be, and I give them a ten out of ten because our site wouldn’t be nearly as good without them. I’m glad we chose them because I feel confident; I don’t think I would’ve got as many ideas and as much good feedback with another provider.

How did Busy Human perform from a project management standpoint?

They were patient with me through the design process and had great pricing, too — they broke down everything so I could know how much every single thing would cost, which was helpful for me. They were also communicative throughout the process, and they explained every time something was going to be delivered late.

Busy Human also threw in extra features for free that improved the site’s quality.

What did you find most impressive about them?

Busy Human’s team is personable, and I like them; just a couple of seconds after meeting them, I could tell that they were good, hard-working people.

Are there any areas they could improve?

We only had a couple of details with the timelines, and they were upfront about it, but other than that, I don’t think there’s anything they can improve on.

Any advice for potential customers?

Try to step on top of the process, and ensure that you properly communicate your needs and expectations.