Innovating business with software

Businessware Technologies provides custom software solutions to large business. We specialise in the development of solutions that enhance business performance:

  • Complex sales planning solutions - centralised hierarchical planning, forecasting and analytics;

  • Workforce management systems - workforce budget management, predictive analytics, workload scheduling;

  • Large document workflow optimization - elimination of human involvement from document management;

  • Advanced enterprise portals - custom corporate portals with extensive functionality;

  • Custom enterprise-level software - automation of various crucial business processes.

  •  

    Our expertise

    Our vast experience of working with large enterprises have made us experts at solving various business workflow challenges. We analyse our client needs from a business perspective first and deliver the best solution to their challenge. Our multifaceted approach to software development and good work ethic have become a trademark of BusinessWare Technologies to our clients. 

     

    Our Team

     

    We have a team of more than 90 highly skilled professionals specializing in design, development, implementation and support of complex software applications. Most of them have 10-20 years' of experience in developing and delivering solutions for a variety of industries.

     

    Our clients

     

    We are trusted by large businesses and enterprises from various industries to automate different aspects of business workflow. We have a 95% client retention rate - most of our clients have worked with us before. We strive to build long-term relationships with our customers and ensure fruitful cooperation.

     
    Undisclosed
     
    $25 - $49 / hr
     
    50 - 249
     Founded
    2003
    Show all +
    League City, TX
    headquarters
    other locations
    • Kutateladze St 4G
      Novosibirsk 630128
      Russia
    • Level 14, Hibiya Central Building, 1-2-9 Nishi Shimbashi
      Tokyo, 13 1050003
      Japan
    • 17/31 Queen St, Melbourne VIC 3000
      Melbourne, VIC 3000
      Australia

    Portfolio

    Key clients: 
    Samsung, Microsoft, IBM, Johnson & Johnson, Baring Vostok Capital Partners, Amway, AQR Capital Management, International Management Group, Nytec, Burger King.
    Medical insurance system  for document flow management Image

    Medical insurance system for document flow management

    Client: a leading end-to-end payment integrity organization

     

    Objective: development of a web-based system for document flow management and for medical insurance audit

     

    Result: we have developed a system designed to process a large flow of information from over 400 insurance companies

    • Large amounts of data

    processed

    The company processes over $500 billion in claims annually, so our system processes a huge amount of data, automatically generates invoices, sends the invoices to clients and builds reports based on this data

    • Different formats of input data

    Since our client works with a variety of insurance companies, the application receives input data via FTP in different formats, such as Excel, XML, and CSV

    • Real-time insurance data tracking

    In order to track real-time changes in insurance data, some of our import tools are scheduled to run once a minute

    • Variety of access rights

    Since our application works with sensitive data, we have implemented a complex hierarchy of access rights, so every operator can handle only the information that they need for their work

    Passport scanning system for a checkpoint system Image

    Passport scanning system for a checkpoint system

    Client: a large diamond mining company with a complex checkpoint system put in place for security

    Objective: develop a passport scanning system to check the visitor’s clearance level

    Result: the application is based on ABBYY Passport Reader SDK that scans a passport, recognizes the data on the document and passes it to the portal, where it is
    checked against the building passes in order to determine if a person has access to the building they are trying to access. If the check is failed, the system notifies the security service.
    BLood Glucose Monitor AI Image

    BLood Glucose Monitor AI

    Client: a company developing an app which would extract medical data from a photo of a blood glucose monitor

    Objective: update the app and fix multiple bugs related to its main optical character recognition (OCR) function

    Result: our team has analyzed the image recognition part of the app to fix existing bugs as well as performed an overhaul of the system to ensure

    stable operation on all platforms. The app was updated according to the client's request, making it compatible with all platforms and the latest OS versions. Rigorous testing of the final version ensured that the app was compatible with different blood glucose meters as well
    Party planning app Image

    Party planning app

    Objective: create a party-planning app with extensive functionality

    Result: an all-in-one planning app covering every aspect of planning an event:

    • Balance and splitting bills

    Transparent calculation of expenses and automatic bill splitting

    • In-app

    payment

    Users can pay for flights and party supplies through the app

    • Recommendations 

    Recommendation section for reviews of hotels, venues, etc.

    • Admin Console

    A web application for admins to monitor app operations

    • Scaling

    The system is designed to be scalable and handle a large workload without additional changes

    Augmented Reality App for Marriott Hotel Image

    Augmented Reality App for Marriott Hotel

    Client: a Marriott hotel

    Objective: create an augmented reality app that can recognize popular city locations and display relevant information

    Result: the app detects the Marriott Hotel building when the phone's camera is pointed at it and provides information on the available rooms.

     

    Curb-it - Uber for Trash Image

    Curb-it - Uber for Trash

    Client: a startup with already existing, but faulty, Uber-like trash hauling app.

    Objective: develop a second iteration of the app with a much more extensive functionality

    Results

    • Multiple parts of the ecosystem

    A client app, a hauler app, and a web client.

    • Twilio

    Twillio-based

    chat with additionally developed and implemented harmful content filtering
    • Cross-platform approach

    Curb-it is developed using a cross-platform approach to shorten the development time and respond to changes faster

    • Extensive features

    Curb-it includes an interactive map, real-time job tracking, a rating system for both clients and haulers, a multi-channel chat with content filtering, in-app transactions through Stripe

    Activ5 - A Fitness App Image

    Activ5 - A Fitness App

    Client: a startup fitness company focused on providing a way of mobile training for both regular users and professional athletes

    Objective: a development of a fitness app that pairs with a mobile device

    Result: a highly successful app with three variations: 

    • Activ5

    An app for casual users who want to increase their

    isometric strength. The app pairs with a custom device that is used in the workouts
    • Activ5 Sports Pro

    An app developed for a professional football team Steelers to help train athletes. The app supports two devices and has extensive customisation features.

    • Activ5 Retail demo app

    An app with limited functionality developed specifically to present the app to potential buyers.

     

    Staff and Wages Management System Image

    Staff and Wages Management System

    Client: a large hotel and restaurant chain with over 1500 employees working in shifts

    Objective: develop a labor management and planning system

    Result: a multi-platform system for workforce management and labor budget planning. The system includes multiple distinct syb-systems that were developed to solve various entreprise-specific workforce management

    challenges:
    • Overtime abuse control system;

    A complex system for managing overtime hours in accordance with local labor regulations and in-company rules

    • Workforce budget forecasting system;

    A subsystem that collects employee working history to forecast labor cost, as well as generates finance reports in real time

    • Sick leave & school day-off tracking system;

    A "salary scales" system allowing for flexible wage plans, multiple types of day-offs (sick leave, school leave for students, vacation leave)

    • Labor law compliance system;

    Integrated labor law regulations - both local (at a company and city scale) and regional (country scale)

    • Shift tracking.

    An intuitive, easy to use shift tracking system for transparent shift management and wage calculations

     

    Resales Planning Management System Image

    Resales Planning Management System

    Client: an international pharmaceutical company

    Objective: development of a sales planning system able to handle a large amount of data quickly

    Result

    • Modifiable prediction scenarios

    Linear, nonlinear, seasonal, with specified increased persentage, etc.

    • Efficient report approval
    system

    Automated report generation and approval 

    • Scalability

    The system is scalable for any sales and resales planning

     

     

    Reviews

    Sort by

    AWS Dev for Auction Platform

    "We received weekly reports of work performed and hours spent on various issues."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Jan. - Nov. 2018
    Project summary: 

    Businessware Technologies used AWS to develop an auction platform for hauling services. They also designed the site’s UX and created a database.

    The Reviewer
     
    1-10 Employees
     
    Tualatin, Oregon
    Martin Fallenstedt
    CTO, Go Trashy
     
    Verified
    The Review
    Feedback summary: 

    Businessware Technologies created a high-quality site, which positively impacted revenue. The site has been easy to scale. Their team communicated daily and were always very responsive. They delivered everything on time and under budget.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I was the CTO at this startup company in charge of both maintaining a legacy application that several persons before me failed with miserably while simultaneously design and realize a world class digital market based platform. In addition to the cloud based platform there was the need to create two mobile applications and a web based application. I was responsible for translating business requirements into a technical solution and oversee accurate design, implementation, validation and deployment.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Businessware Technologies?

    Businessware was requested to take over daily troubleshooting and maintenance of a disaster to an application while simultaneously creating a replacement application per set design specifications.

    What were your goals for this project?

    The goals for the project was to create a digital marketplace where haulers submit silent bids on various junk removal needs from clients. The client selected a hauler of their liking based on price, star rating, availability to pickup the items and other criteria. We handled not just the transaction, but digitally overseeing quality of work performed.

    SOLUTION

    How did you select this vendor?

    Businessware was selected because I have used this vendor for many projects throughout my career for over 10 years. They are very professional, knowledgeable, quality conscious, reliable with excellent work ethics.

    Describe the project in detail.

    The digital marketplace platform and software running on it worked on the principle that a client with junk removal needs snaps several photos of the junk to be removed. A brief description is provided together with desired pickup days and time. All haulers in that geographic area receive a notification and via the hauler app they can see the work to be performed. If they like, they can submit a silent bid, ask additional questions from the client using 1:1 chat. The client selects the hauler based on price, star rating and availability.

    What was the team composition?

    Team composition was a number of back-end and front-end engineers who worked with a UX designer. There was a database expert, project manager and project lead.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    The initial quality was phenomenal and allowed us to increase our revenue to triple digits in a matter of months. We were able to scale very well on the AWS platform. Customers were happen as well as senior management. The project was realized on time and under budget.

    How effective was the workflow between your team and theirs?

    Engineers assisted with cooperation by having daily meetings and working hours where we have a significant overlap. This allowed us to quickly come to alignment on issues. Engineers and team leads were always available over Slack, Skype and email. We received weekly reports of work performed and hours spent on various issues.

    What did you find most impressive about this company?

    Very knowledgeable of various cloud platforms, web based technologies and how to create an enterprise scalable solution right the first time. Their estimates were accurate and delivered a very high quality product under budget.

    Are there any areas for improvement?

    We were very satisfied with all employees, their knowledge and work ethics. As mentioned previously I have collaborated with Businessware for over 10 years and there is not reason why I should not choose them for future projects.

    5.0
    Overall Score I wish there were more companies just as good as they are.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Accurate
    • 5.0 Cost
      Value / within estimates
      Reasonable and delivered under budget.
    • 5.0 Quality
      Service & deliverables
      Their are the best
    • 5.0 NPS
      Willing to refer
      Without hesitation

    CRM Development for Window Treatments Retailer

    "Highly skilled and professional, Businessware Technologies is fantastic to work with."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    2003 - Ongoing
    Project summary: 

    Using Microsoft ASP.NET and SQL, Businessware Technologies helped create a CRM system with integrated email blast features for a window treatment retailer. They provide ongoing support.

    The Reviewer
     
    11-50 Employees
     
    Texas
    Mark Mills
    Director of IT, Exciting Windows
     
    Verified
    The Review
    Feedback summary: 

    High-quality and timely deliverables are a hallmark of Businessware Technologies’ work, leading to a long collaboration. The team communicates regularly, produces quick responses, and demonstrates a high level of technical expertise. Their diligence and reliability stand out.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the IT manager for Exciting Windows. We sell custom window treatments.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Businessware Technologies?

    We engaged Businessware Technologies to help us develop a CRM database with email blast capabilities.

    SOLUTION

    What was the scope of their involvement?

    The CRM system allows our clients to send email newsletters to their end customers using an attached program. Our clients can input contact lists, track sales, and generate reports. Multiple teams in different locations can use the system as well.

    Businessware Technologies build the CRM system using Microsoft ASP.NET and a SQL server customized to our needs. We provided industry-specific requirements in advance. Their team has completed other projects for us as well, such as migrating our systems to new servers.  

    What is the team composition?

    I primarily work with Oleg (CEO, Businessware Technologies) and Dmitry (COO, Businessware Technologies). They lead a team behind the scenes.

    How did you come to work with Businessware Technologies?

    Our CEO found their team before we even started our company. We wanted to create a technology that existed in other industries but not in ours.

    How much have you invested with them?

    We’ve spent over $100,000 so far.

    What is the status of this engagement?

    We started working together in 2003, and the partnership is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The length of our partnership is a testament to Businessware Technologies’ high-quality development work. The CRM software and subsequent projects their team has completed for us are integral to our business. We’re an industry leader thanks to them.

    How did Businessware Technologies perform from a project management standpoint?

    The team excels at managing a smooth workflow. Businessware Technologies delivers on our requests on time, and they respond quickly to questions and issues as they arise. We use email and Skype to communicate. 

    What did you find most impressive about them?

    Highly skilled and professional, Businessware Technologies is fantastic to work with. They consistently produce top-notch software, reporting, and technologies for our business.

    Are there any areas they could improve?

    No, I can’t think of anything. We’re pleased with the collaboration so far.

    Any advice for potential customers?

    I highly recommend Businessware Technologies for all Microsoft ASP.NET and SQL programming and similar projects. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    App Dev for Sports Recruiting Company

    “In addition to being great engineers, they stood apart from the competition as a team of problem solvers.”    

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Nov. 2017 - Ongoing
    Project summary: 

    Businessware Technologies provided consultation to inform the scope and select technologies. They developed software for a web application and iOS app. The team also helped design the UX/UI and new features. 

    The Reviewer
     
    1 - 10 Employees
     
    Chapel Hill, NC
    Gray Dorsett
    Director of Product Development, Advanced Recruiting Intelligence
     
    Verified
    The Review
    Feedback summary: 

    Businessware Technologies produced high caliber deliverables that sparked an overwhelmingly positive response from the initial user base. The skilled team demonstrated an admirable commitment to transparency and risk management to yield the optimal ROI for the client. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am the director of product development at a recruiting software startup called ARI.

     We create recruiting software for college coaches to track information about their recruits and athletes, communicate with them, and understand them better. It's essentially the same concept as a CRM, but applied to the college athletic market. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Businessware Technologies?

     Our company creates recruiting software for college coaches to track information about their recruits and athletes, communicate with them, and understand them better. It's essentially the same concept as a CRM, but applied to the college athletic market. 

    We approached Businessware Technologies to help us create the entire solution.

    SOLUTION

    What was the scope of their involvement?

    At the start of process, we created the statement of work, outlined the phases of development, and set expectations for each one. We told them we wanted to build a single-page web application and a mobile app. Businessware Technologies helped us thoroughly understand what our goals, gave us feedback, and suggested specific technologies to use. 

    I briefly considered developing the app for both Android and iOS, but that rarely works well. We discussed the pros and cons of options like using React Native to create both at the same time. Based on their advice and our defined objectives, we decided to focus exclusively on iOS first.

    During the first phase, I focused fully on the UX for the web application. A mix of our teams collaborated on the UX design for our mobile app. I provided them with a full wireframe of the application I had created beforehand. Once the plan was complete, they started developing our solution.

    Businessware Technologies has an excellent design team. Moving away from a single scope of work, we’ve started handing off individual feature requests and estimations to put together the development schedule piece by piece. At this point, I scope out each feature I want and rely on their team to skillfully design it. 

    What is the team composition? 

    It was quite a large project. The team included five web and backend developers, three engineers for iOS, 1-2 QA testers, and at least one designer. I coordinated with a project manager. 

    How did you come to work with Businessware Technologies?

    My contact who’d worked with Businessware Technologies before had been quite pleased with their work. I interviewed another development firm, but Businessware Technologies performed much better during the interview process. Offering a clear rationale and alternative ways to meet the objectives differentiated them from other development firms. 

    What is the status of this engagement?

    After we first contacted Businessware Technologies around August 2017, we spent a few months finalizing the details of the contract. Our project began in late November 2017 when we initiated the statement of work. They’ve provided a couple thousand hours of work across the year and a half we've been working together so far.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We actually just launched within the past few weeks, so I’ll have better metrics within a month. The 40 beta users we released the software to absolutely love it. In general, we've gotten fantastic feedback so far. It’s been overwhelming, to be honest. We'll have to do some hiring soon. 

    In addition to being great engineers, they stood apart from the competition as a team of problem solvers. They work hard to understand a client’s needs and find out how to deliver. 

    How did Businessware Technologies perform from a project management standpoint?

    We regularly communicate back and forth. I email my project manager daily, and he always gets back to me incredibly fast. His detailed and thoughtful responses show a thorough understanding of the project. Email has been the only way we've communicated. 

    Businessware Technologies creates accurate estimates for each feature we're considering. We examine what we can accomplish each month within our budget and plan accordingly. Since they always keep me aware of the timeline of execution, we can let our users know when to expect releases. They offer full transparency for the entire development plan. 

    What did you find most impressive about them?

    Coming into this project, I was relatively new and had a limited background in computer science. They help us navigate the development, worked well with our team, and found the best tactics. 

    They recognize and prevent risks that could lead to software bugs, and discourage us from taking that route instead of just signing off on another 80-hour bill. 

    Businessware Technologies is very thorough. They challenge themselves to research the best options for new types of work. If something isn't possible, they tell us and offer a close alternative that will still meet the main objective in a different way that we originally planned. 

    Are there any areas they could improve?

    No. I haven't worked with many other development firms, but everything I've gotten from Businessware Technologies has been great so far. 

    Do you have any advice for potential customers?

    Everyone budgets differently, but I prefer to use hourly contracts. We don't have to waste time continuously making scope documents, and it allows us to move faster. 

    I suggest starting with that recommendation. Businessware Technologies works quickly to begin with, and the flexibility of hourly billing further enhances this strength.

    5.0
    Overall Score Working with Businessware Technologies has been excellent.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Their ability to estimate time accurately really helps when piecing together the development phases and feature timelines.
    • 5.0 Cost
      Value / within estimates
      They're fantastic. I don't think you can find better value.
    • 5.0 Quality
      Service & deliverables
      We used to design every feature in-house, but their design team is so skilled we can just hand them a description and get exactly what we want.
    • 5.0 NPS
      Willing to refer
      I absolutely would refer them.

    Long-term Dev Engagement for Technology Firm

    "[They have] good hiring and training processes, and ... very little turnover."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $1,000,000 - $9,999,999
     
    2001 - Ongoing
    Project summary: 

    Businessware supplies on-demand engineering resources who develop business automation solutions using the Microsoft stack. The engagement remains ongoing. This review was updated by the client on February 5, 2020.

    The Reviewer
     
    11-50 Employees
     
    Pittsburgh, Pennsylvania
    Founder, IT Consultancy
     
    Verified
    The Review
    Feedback summary: 

    Strengths include a clear commitment to product quality, superior written communications, and minimal unexpected turnover when it comes to resource assignments.  

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We're an IT [information technology] consultant working on everything from websites to custom software. I'm a business consultant for the company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Businessware Technologies?

    We've typically used Businessware Technologies for engineering support.

    SOLUTION

    What was the scope of their involvement?

    I'm a business consultant working on specs and functional requirements on site. I then use their programming team to develop the software itself.

    We mostly use Microsoft technologies, primarily .NET and SQL Server. We've worked on internal business automation software for companies.

    One of our clients is an aluminum recycler based in Pittsburgh that needed warehouse automation, materials tracking, and business process automation. They received different types of materials that needed to be processed for recycling and they needed to track the items throughout the process in order to locate them easily for shipment. The client had nothing to start with, so we went through a business process analysis and documentation phase, and used Businessware Technologies to build the solution from scratch.

    I typically document functional requirements and insert them into a workable document. Businessware Technologies works with FSDs [functional specification documents] or SRS [software requirements specification]-type documents, starting out with what they call vision documents, which include screens as well as functional elements. This is usually a good place to start when doing estimates.

    There were 3–4 people from Businessware Technologies' team who worked on the project, including a team lead, a senior person in charge of specs, and around 2 programmers. We have worked with Businessware Technologies on larger projects, using up to 6 coders.

    How did you come to work with Businessware Technologies?

    Businessware Technologies approached me while I was doing some consulting in Indianapolis for a client. I was managing our relationships with offshore partners, so Businessware Technologies' email came to me, and I sent them a small engagement.

    How much have you invested with Businessware Technologies?

    Businessware Technologies work has amounted to tens of thousands of man-hours, but I can't provide specific figures.

    What is the status of this engagement?

    We have been working with Businessware Technologies for 16 years. The project for our recycler client has been finished, and we continue to handle its maintenance. We have larger ongoing projects with Businessware Technologies.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    In terms of automation processes, I'm sure we've saved clients millions of dollars through the years. This is our primary focus.

    How did Businessware Technologies perform from a project management standpoint?

    We use Microsoft Project on a consistent basis in our collaboration with Businessware Technologies, but we've used other tools like TeamGantt and Basecamp.

    What did you find most impressive about Businessware Technologies?

    The consistent quality of Businessware Technologies' resources is outstanding, compared to other companies I've used. Businessware Technologies has good hiring and training processes, and they have very little turnover. I am working with the same resources now as I did a long time ago.

    Are there any areas Businessware Technologies could improve?

    Businessware Technologies' written communication is good overall. Spoken language varies from developer to developer, so we tend to work mainly by chat and email. This could be an area for improvement.

    What tips or recommendations could you share that might increase the likelihood of success with Businessware Technologies?

    Clients should have some idea of the specs they're putting together. Businessware Technologies will help in this regard, and they have written specs for our company, but it certainly helps to put thoughts down on paper. Working with someone who is not at the next desk requires some organizational discipline.

    Updated Review

    This review was updated by the client on February 5, 2020. New content is below.

    SOLUTION

    How much have you invested with them?

    Well over $1 million at this point

    What is the status of this engagement?

    We are still working ongoing on several larger software projects at this time, some in development, others in ongoing maintenance.

    RESULTS & FEEDBACK

    How did your relationship with the vendor evolve?  

    We now have a dedicated team with them, and it’s worked out great.

    How did Businessware Technologies address the challenges that arose?

    We have a core of dedicated resources, with other consultants rotating on and off our projects as needed.

    Describe the impact this engagement has had on your business.

    It’s been great for us to have consistent support ongoing, as well as being able to ramp up specific skillsets as needed.

    How was project management handled?

    We have dedicated or contract-based points of contact on all projects that work with our project managers.

    Is there anything that the vendor did well or that you would consider a strength?

    Highly qualified programmers with low turnover, and that have good communication skills. They’re easy to work with and consistent in response and quality of work.
     
    In what specific areas can they improve?  

    For us, the relationship really couldn’t be better.  
     
    What advice do you have for clients with similar needs to yours?  

    They’re great to work with on both small and large projects. Working with off-site engineers requires more discipline than walking over to someone’s desk, which has been very positive for our organizational processes/discipline by extension.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      Businessware Technologies is not as cheap as other similar firms, but they're very good at what they do.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Software Development for Intellectual Property Consultancy

    "Businessware is very easy to work with and they make very good technological decisions."

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
    Project summary: 

    Businessware Technologies was selected to provide software development and maintenance.

    The Reviewer
     
    11-50 Employees
     
    Portland, Oregon
    CTO, Innovation Asset Group
     
    Verified
    The Review
    Feedback summary: 

    The software has received overwhelmingly positive feedback. A Fortune 500 company recently deployed one of the latest software pieces, and they were satisfied. Businessware Technologies communicates well, provides great technical knowledge, and makes smart architectural decisions.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your organization.

    Innovation Asset Group deals with intellectual property related matters for different companies. Specifically, we work with the entire intellectual property life cycle, from the beginning where an idea takes place, to submitting to invention, rating it for its business worth and value, filing patent applications, following it through with the United States Patent and Trademark Office [USPTO] or European equivalent, getting a patent application, keeping up with it, calculating the work and so on. This would basically be the entire life cycle. 

    We create software tools to manage this life cycle and it is in this capacity that Businessware is helping us write software. I worked with Businessware for over eight years throughout my career in various capacities and I’m still coming back to them.

    What is your position?

    I’m the Chief Technology Officer [CTO] in the company.

    OPPORTUNITY / CHALLENGE

    What business challenge were you trying to address with Businessware?

    We wanted to create software for our client use.

    SOLUTION

    Please describe the scope of their involvement in greater detail.

    They have been mainly involved in software development. There’s also been some software maintenance. 

    How did you come to work with Businessware?

    I evaluated 2,000 companies. I contacted them with certain problems to solve. I think it was about database synchronization and I asked all of them to propose how they would go about doing our project.

    Using this elimination process, I narrowed it down to 10 - 12 companies. Then, I flew over to Russia to talk to them and see what their operations are, how well they could scale the processes. The dozen companies were narrowed down to 3 and from that point on it was just a business decision on which company we were going to use.

    Could you provide a sense of the size of this initiative in financial terms?

    This year we spent $200,000. There are projects of various sizes. The large projects are one year in duration.

    What is the status of this engagement?

    It has been ongoing for many years with no plans to stop.

    RESULTS & FEEDBACK

    Could you share any statistics or metrics from this engagement?

    User feedback indicates that our clients are extremely happy. One of the latest software pieces was recently deployed by a Fortune 500 company in Beaverton, OR and they’re super happy with it.

    How did Businessware perform from a project management standpoint?

    I’m completely satisfied. Businessware is very easy to work with and they make very good technological decisions. They have a very smart team in Russia. I met the team in person and worked with them at their facilities for quite a few weeks. It’s a perfect symbiosis between them and us.

    What distinguishes Businessware from other providers?

    They speak very good English. They’re highly educated and they can perform proficiently on the entire software stack, ranging from database design to communication, user interface, design and implementation. We work with everything from horizontal to vertical applications which are massively scalable. On these we use only Microsoft Azure cloud based software which serves like software as a service model.

    Is there anything Businessware could have improved or done differently?

    We have been growing together. We have worked in such harmony that any problems that we encountered initially have been resolved by now. In that sense, I can say there’s nothing negative I can comment on.

    4.5
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
      As long as you’re producing some very clear requirements, Businessware is able to clearly articulate all the business needs very precisely. They will follow specification documents down to the letter and warn you of potential problems...
    • 5.0 NPS
      Willing to refer
      I’ve recommended Businessware several times. They are a certified Independent Software Vendor [ISV] so they come highly recommended from Microsoft and have their quality approval.

    Sharepoint Development for Manufacturing Company

    "They did exactly what we asked them to do.... we have received a lot of good feedback."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    4.0
    The Project
     
    Less than $10,000
    Project summary: 

    Businessware Technologies customized the Sharepoint enterprise CMS to improve sales and help employees perform job functions and communicate.

    The Reviewer
     
    1001-5000 Employees
     
    Leicester, United Kingdom
    Program Director, Manufacturing Firm
     
    Verified
    The Review
    Feedback summary: 

    The CRM system was working well, with fifty users worldwide who submit and approve documents. It received a lot of positive feedback and was responsive on mobile phones, tablets, and computers. Businessware Technologies did exactly what they're asked to do.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Please describe your organization.

    We manufacture generators for power stations in the oil and gas industry.

    What is your position?

    I am the program director. I’m in charge of internal strategic projects related to the development of the company.

    OPPORTUNITY / CHALLENGE

    What business challenge were you trying to address with Businessware?

    We didn’t have a lot of IT talent at the moment to support our business. We had a customer relationship management [CRM] system and we wanted to use tools that could help us to do more on sales and project management. We worked with Businessware Technologies to develop workflows for Sharepoint.

    SOLUTION

    Please describe the scope of their involvement in greater detail.

    It’s mainly development work that Businessware Technologies helps us with. We specify our needs and they come up with a project plan. They get back to us with questions and we build a solution in this order. Once we agree on what is to be done, they deliver the product.

    How did you come to work with Businessware?

    We try to work with IT partners that can do something very customized. We don’t want to reuse existing modules that make us change our needs to suit what they can do. We like that Businessware always tries to deliver exactly what we require.

    We appreciate Businessware’s flexibility on client requirements. I’m not the person who found them, and I’m not sure how we identified them as a potential partner. We identified a couple of companies in the UK and they were the best of the group.

    Could you provide a sense of the size of this initiative in financial terms?

    The project cost is under $10,000.

    What is the status of this engagement?

    The work is completed for the moment, but we will likely ask them to do further development for us. It’s not a lot of work but maybe a week or two of hard work at a time.

    RESULTS & FEEDBACK

    Could you share any statistics or metrics from this engagement?

    They created a system to approve documents which is used worldwide in the company. The system has 50 users who submit documents and approve documents, and it is working really well. They’re in the United States, England, Japan, etc. It’s used on mobile phones, tablets, and computers. In terms of development time, it took about 4 - 6 weeks on their side.

    How did Businessware perform from a project management standpoint?

    We are satisfied. They did exactly what we asked them to do. If the system is having problems, it’s because we didn’t specify properly to begin with. It’s widely used within the company at the moment and we have received a lot of good feedback.

    What distinguishes Businessware from other providers?

    I have nothing else to share.

    Is there anything Businessware could have improved or done differently?

    So far, I’m happy with the way they work. I don’t have anything else to say. As the collaboration grows, we’ll have more comments in the future. At the moment, the software is quite responsive. The price is accurate as well. We get what we pay for and what we ask.

    4.0
    Overall Score I’m not sure I would recommend them for a multi-million dollar development project because it’s not what I worked with them on so far. But to do a small or a medium-sized development project, I would recommend Businessware Technologies.
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer