Burst Digital

Introduce your business and what you do there.

I’m the transformation consultant of a business consultancy firm.

What challenge were you trying to address with Burst Digital?

We needed someone to help us rebrand our company.

What was the scope of their involvement?

Burst Digital provided us with web development and branding services. The team delivered a logo associated with our values, a brand book containing the colors, fonts, and different approaches to marketing strategies, and a WordPress-based website. The main functions of the website are the complete management of online job vacancies and linking capabilities to social media websites.

The project is done, but they’re currently providing us with monthly maintenance and support.

What is the team composition?

Our main point of contact was an account manager, who was highly communicative and straightforward. They also had a development and design team, but I’ve never spoken with them.

How much have you invested with them?

We invested about £6,000 (approximately $7,300 USD) on this project, and spend £100 ($120 USD) monthly on maintenance.

What is the status of this engagement?

We worked on this project from August–November 2022.

What evidence can you share that demonstrates the impact of the engagement?

The key drivers to our success are increased customer engagement and positive feedback to experience. I found the team very knowledgeable, and they essentially served as a one-stop shop for all my needs.

How did Burst Digital perform from a project management standpoint?

The team consistently answered all my questions and responded with optimal solutions, so it was a very easy engagement. I communicated with the project manager through WhatsApp and phone.

What did you find most impressive about them?

We were impressed with their straightforward approach, which made the partnership much easier.

Are there any areas they could improve?

I can’t think of anything they needed to improve.

Do you have any advice for potential customers?

I would suggest keeping the work as simple and straightforward as possible to get the most out of your engagement with Burst Digital.

Introduce your business and what you do there.

I’m the co-founder of Elixir Digital, a digital marketing, branding, and web design company.

What challenge were you trying to address with Burst Digital?

We needed help with creating our website.

What was the scope of their involvement?

Burst Digital is helping us build our website from the ground up. They handle both the development and design of our website, including the UI/UX. Their team is also helping create our brand guidelines.

How did you come to work with Burst Digital?

It was through a recommendation.

How much have you invested in them?

The total cost of the project will be around £12,000 (approximately $13,500).

What is the status of this engagement?

We began working with them in July 2022, and it’s an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

The work they’ve done is incredible, especially with our branding — I am very happy with it. We had a couple of branding guidelines drafted by other companies, but they weren’t of the quality we were looking for. With Burst Digital, we’ve only had to change some of the text, and the logos they made were perfect.

How did Burst Digital perform from a project management standpoint?

We typically communicate through Slack, email, phone calls, and SMS. When it comes to pricing, they have been really good at laying out what they can do with our set budget. It’s good to know that they aren’t going after everything they can get.

What did you find most impressive about them?

They’ve been very helpful and responsive throughout the engagement.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Give them your idea and let them handle it; Don’t try to get too involved because the work they come up with is great.

Introduce your business and what you do there.

I’m a project manager at The Vivienne Foundation, a nonprofit organization.

What challenge were you trying to address with Burst Digital?

We needed help with branding and website build and design.

What was the scope of their involvement?

Burst Digital has created a brand book for us, which includes our logo, typography, and color scheme. We’ve also just mapped out a WordPress website, which we’re working on building right now. Aside from that, they’re also tasked with social media planning and creating templates for our social media posts and infographics.

What is the team composition?

We work with three people from Burst Digital.

How did you come to work with Burst Digital?

I found Burst Digital through an online search.

How much have you invested with them?

We’ve spent around 5,000 (Approximately $6,400 USD).

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’ve had feedback from Vivienne in particular, who was very impressed with the quality of Burst Digital’s work and the depth of creativity that they provided for the branding choices around color schemes and logo positioning. 

I myself have found Burst Digital to be extremely responsive and very helpful. If have any requests or questions at any time, I find that there's always someone from their team to answer.

How did Burst Digital perform from a project management standpoint?

Burst Digital has performed really well in terms of project management. We use email, Zoom, and WhatsApp for communication and Trello for project management.

What did you find most impressive about them?

We’re most impressed with Burst Digital’s flexibility and willingness to go the extra mile to cater to our needs.

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

Make sure to provide clear guidelines for what you're looking for.

Introduce your business and what you do there.

I’m the owner and founder of a clothing company. We have a streetwear brand and also provide customized clothing to corporations.

What challenge were you trying to address with Burst Digital?

We had a very basic website with Shopify and hired Burst Digital to revamp it.

What was the scope of their involvement?

Burst Digital completely revamped our Shopify website using the old site as a foundation. They built the entire backend for us. Now, they’re helping us with SEO to improve our Google rankings, setting up keywords.

What is the team composition?

I work with one person from Burst Digital.

How did you come to work with Burst Digital?

We found them through Google.

How much have you invested with them?

So far, we’ve spent about £4,000 (approximately $5,000 USD).

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Burst Digital’s work, we’ve been getting significantly more hits on our site and quite a lot more sales. Before working with them, our website was a bit clunky and difficult to use, and now it runs very smoothly and looks very professional — we’re very happy with how it’s turned out.

How did Burst Digital perform from a project management standpoint?

Their project management is really good, and they stick to our budget. They’re always contactable and able to help with any questions we have. We typically communicate via email, and we’ve called them on the phone a couple of times.

What did you find most impressive about them?

We’ve used a couple of other providers, and Burst Digital works more quickly than them. Plus, we’ve had immediate results — after just 4–5 weeks since they revamped our website, we’re already noticing both site hits and sales picking up. Overall, we’re very happy with Burst Digital.

Are there any areas they could improve?

No, I don’t think there’s anything they need to improve. 

Do you have any advice for potential customers?

They led me through the process and what they required from me. So, my recommendation is to follow Burst Digital’s advice and do what they ask for — they’re great.

Introduce your business and what you do there.

I’m the head of marketing at Famooshed.; we’re a startup for an online farmers market working in London's South East. We're providing a platform for small food manufacturers and distributors and connecting them with a wider market through an integrated platform.

What challenge were you trying to address with Burst Digital?

We needed web design, SEO, and assistance with our social media platforms.

What was the scope of their involvement?

We've used Burst Digital for several services; they've helped us create a strong branding and social media presence, and we've also used them for SEO and website design.

I collaborated with Jaspar (Founder) on our website design, ensuring that everything was sorted down to small things like color schemes and cohesiveness in our UI. We also use them for content creation and posting on our social media. They did our web design based on existing code, and I think they used WordPress.

We’ve been finishing the final stages of creating our website, but we’ve started to plan our Google and Facebook ads. Jasper is helping us create a strategy to best and most effectively use our money. We’ve also been making a backlog of content that we will start posting regularly when the product is finished.

It’s been a collaborative process where I present the key points we want to get across about the product and use them to create the content. Also, our team in charge of website development worked closely with Burst Digital to make sure the entire aesthetic looked right according to our brand. For the SEO portion of the work, we put all of that in their hands because we’re not experts in that.

What is the team composition?

We mainly just spoke with Jaspar, but he has a team of people behind the scenes.

How did you come to work with Burst Digital?

I heard about them through a friend who used their services and said they were a really good company. I liked how they provide their services, and it was largely a really big leap of faith. I looked at all of their previous projects, and when I spoke to Jasper, he explained everything in layman's terms, which is very helpful. I thought they provided a very clear, straightforwards, and efficient service, which led me to choose them.

How much have you invested with them?

We’ve spent $10,000–$15,000 with them so far.

What is the status of this engagement?

We started working with them in April of 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve provided a really good service, and everything's looking quite different since we’ve been using them. They’ve done a great job with our website and social content planning. For SEO, it’s quite hard to say because we’re at the beginning stages, but I think there’s been an improvement with our Google search rankings.

How did Burst Digital perform from a project management standpoint?

They perform well in project management, and we have an effective communication stream. They also meet the deadlines perfectly, and if they have any delays, they let us know. In terms of tools, we typically communicate with them over the phone, WhatsApp, and Zoom.

What did you find most impressive about them?

I like how they work in their general vibe and energy; they're very transparent, effective, and explain things very well. 

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

If you set clear goals, they generally meet every goal and expectation as long as you communicate that well with them. Also, having an open line of communication is important.

Introduce your business and what you do there.

I’m the owner and managing director of a financial management company.

What challenge were you trying to address with Burst Digital?

We needed someone to update and design our website.

What was the scope of their involvement?

Burst Digital did the branding and redesign of our website. At the moment, they’re currently providing us with web development and maintenance, as well as content creation and management.

What is the team composition?

We’re working with three people from their company.

How did you come to work with Burst Digital?

We came across Burst Digital through a referral.

How much have you invested with them?

So far, we’ve invested around £6,000 (approximately $7,900 USD).

What is the status of this engagement?

Our ongoing partnership started in August 2021.

What evidence can you share that demonstrates the impact of the engagement?

The feedback from external stakeholders has been generally positive, and Burst Digital helped us establish our branding and visibility.

How did Burst Digital perform from a project management standpoint?

The team is able to communicate with us seamlessly and adhere to our schedule and budget.

What did you find most impressive about them?

We’re impressed with their refreshing approach to technology, as well as their branding services.

Are there any areas they could improve?

They’ve been really good partners so far, so I have no complaints.

Do you have any advice for potential customers?

They provide a very cost-competitive service and they get ahead of the timelines, so I would advise you to just start working with them.

Please describe your company and your position there.

I am the founder of Carmichael Events, and we organise events across the south of England. Our flagship event is The Hampshire Gin Festival.

For what projects/services did your company hire Burst Digital?

Burst Digital did our website, and then did all promotion and marketing for our event, "The Hampshire Gin Festival."

How did you select this vendor and what were the deciding factors?

We saw their portfolio and were impressed, so decided to go with them.

Describe the project in detail and walk through the stages of the project.

First, we worked with them to design & develop our new site. Their team stuck to all deadlines and worked effectively. After they created our site, we worked with them to promote our event, The Hampshire Gin Festival. They promoted it across paid social, event discovery platforms, organic social & supplied up with printed assets.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with our account manager and one designer. They organised the work from there, as we didn't want to deal with too many team members.

Can you share any outcomes from the project that demonstrate progress or success?

Our website generates more leads than ever, and we sold out tickets for the event which they marketed!

How effective was the workflow between your team and theirs?

It was great, we didn't want to have to handhold them and we didn't.

What did you find most impressive or unique about this company?

Their workflow is extremely efficient, and our account manager was more responsive than I've ever experienced with another agency.

Are there any areas for improvement or something they could have done differently?

No.

Please describe your company and your position there.

I'm a marketing assistant at Clean Kitchen, a restaurant chain bringing plant-based to the mainstream.

For what projects/services did your company hire Burst Digital?

Burst Digital designed our website, did our SEO, and helped us with digital transformation & modernisation.

How did you select this vendor and what were the deciding factors?

We were referred to Burst by another company, and they pitched us with an outstanding proposal.

Describe the project in detail and walk through the stages of the project.

After deciding on the services Burst would provide for us, they set out a month-by-month plan, along with milestones & KPIs. We were involved in every step of the process, and the team always responsive.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people from the Burst team, working in graphic design, SEO & web design, and account management.

Can you share any outcomes from the project that demonstrate progress or success?

We now achieve 10,000s of views on Google monthly, and our website looks great! We generate more catering leads than ever before.

How effective was the workflow between your team and theirs?

They setup everything clearly in their project management software, and we had an overview of everything going on at all times.

What did you find most impressive or unique about this company?

They worked hard to go above & beyond what we expected, and came up with loads of great new ideas.

Are there any areas for improvement or something they could have done differently?

The team were great all-round, we did have one issue with our emails, but it was resolved quickly.