What evidence can you share that demonstrates the impact of the engagement?
The risk analysis said that we're not encrypted to the level we need. It was about 99% bad, but, I think we're in the green right now. We should be doing another risk analysis soon, but I think that we're really encrypted well.
Not only that, but they really helped me print out the right HIPAA paperwork. I changed all my compliance paperwork this year in January with their guidance: consent forms, privacy notices. Apparently, every office is supposed to have a notice of their privacy practices. Ours have to be on a board in a waiting room, and they provided that for us. That notice is now framed in our waiting room. Now, if a HIPAA compliance officer comes in, they can see that there is one displayed.
How did Burgi Technologies perform from a project management standpoint?
They're always there and very responsive. I think they're busy sometimes, but we’ll work out a time that works for both of us since I'm busy too. It's just very comfortable to work with them. They’re just like a part of our staff right now.
What did you find most impressive about them?
What I liked about them is that my staff and my doctors are so computer illiterate, that, if the phones go down or whatever, Burgi Technologies will remotely fix them right away. Or, if they can't do it remotely, they'll come to our offices, but they don't charge us extra unless there's a special fee or something that we want them to do. For example, we did an hour-long HIPAA training, which is required once a year, and I paid extra for that. They don't nickel and dime me. And they're just so nice, helping us with the smallest things. I just can't live without them right now.
Two weekends ago, we had a power outage and our computers were not working well, and they just came in and completely fixed it. Sometimes, our scans go down—all these things happen to computers and they're right there for us. They can usually fix it remotely, too.
I'm learning a lot from them. In the hospitals, all those people are completely doing well with technology and HIPAA, but it's these smaller places like us that are going to have to more and more. It is going to be something that's very important for medical practices, so I just really appreciate that I found these people who are really nice and trustworthy.
Do you have any advice for potential customers?
Talk to them about what your needs are, and I think that they will be very good at understanding them. They will tailor to your needs and listen to you.