What evidence can you share that demonstrates the impact of the engagement?
On one of our most recent projects, they updated a workflow for a particular business problem that has now seen increased user traffic by 700–800%. With a project we were working on with a large blue-chip company, we improved the workflow of a particular product, which increased the call flow capacity in our call center by 75%.
On a more general level, in all of our projects, they take a very complex business problem and simplify it to enable faster processing, and increased service to our users from that particular workflow, and that’s exactly what we look for from them.
How did BULB Studios perform from a project management standpoint?
They are very strong performers in project management. Their team keeps me regularly updated on key deadlines and deliverables. Over the years we’ve obviously adjusted certain projects, but they’ve met every single critical deadline we’ve set for them. We use tools to communicate like Trello and Slack, but we also use email for more regular or longer messages. Across those platforms, they are consistently very responsive.
What did you find most impressive about them?
One of the things they’re particularly good at is getting under the skin of the problem and the facts that we’ve given them. If we say that we are looking to improve a user experience, they dive so deeply into the intelligence on market segmentation in the problem that they are able to come up with creative solutions that nobody else could think of. That’s why I’ve used them time and time again, and why I will continue to do so.
Are there any areas they could improve?
There isn’t anything that springs to mind. They are one of the most dependable companies that I have ever worked with.