How did you select this vendor?
As a renowned international information security firm, I wanted my new website to come from a highly experienced firm, one that could represent our brand, understand what we do, and articulate it effectively to the broader market. We selected Buhv after an exhaustive, yearlong process of searching reviews for and interviewing multiple local companies. Buhv was more expensive than others, but they presented an attractive benefit-cost ratio and appeared to have garnered many awards for their service.
Describe the project in detail.
Buhv’s failures began when we signed the contract. Their timelines were neatly laid out in Basecamp, but promptly and continually missed. Although producing content without a design is extremely difficult, they repeatedly told us that without it, they could not provide wireframes or site concepts. We retained them with the mindset that there are better ways to resolve problems than blaming the vendor—something I am acutely aware of as a service provider myself—but despite our efforts, the situation continued to worsen. They completely ignored outlines of websites we wanted to emulate, then placed us at fault in spite of email evidence that we had clearly communicated our wishes. They also cited their employee turnover as a primary factor for their mistakes, so we gave them yet another chance. When the project was about four months past due, we held a last-ditch meeting, during which they were extremely apologetic, earning my empathy as a business owner. However, as I discovered, even though we had no website to date, we were being billed for SEO services dating back to the beginning of the contract. The services themselves were completely unsatisfactory; I received better keyword analysis from Fiverr than I did from them, and their $2500 per month “methodology” was nothing more than SEMRUSH, a white-labeled version of https://agencyanalytics.com, and an Excel spreadsheet, all easily and commonly accessible programs. At this point, I was $10,000 into the project.
As a professional and a fellow business owner, I scheduled a private one-on-one meeting with the owner to close out the engagement and discuss the relationship. He accepted, but after my refusal to provide him with an agenda, he cancelled the meeting. Given my recent experience, I strongly dispute their claim to “award winning service” and highly doubt that they have ever delivered it.
What was the team composition?
The team experienced a high and frequent internal turnover rate, reportedly over 50%. The supposed “owners,” with whom we signed the contract, have been the only enduring members but will not engage with us.