BTown Web is your Shopify & WooCommerce Agency

Gold
VERIFIED

BTown Web is a development agency that provides programming and marketing services to ecommerce companies. We help our clients with Platforms (Shopify & Shopify Plus, WooCommerce, ShipStation and many others), Services (Dev, Design, Marketing and Analytics) and we provide consulting and integration assistance for Channels (Amazon, eBay, Walmart, etc). In the context of those 3 areas BTown Web is able to provide support and best practice guidance to help our clients grow.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2012
Show all +
Burien, WA
headquarters
  • 611 sw 153rd Street
    Burien, WA 98166
    United States

Portfolio

Key clients: 

Girlfriend Collective, Trayvax, Guided, Pro Compression, Rep the Squad, Suzy Cohen, Seattle's Favorite, Healthcare Manager,Orca Tactical Gear, Content Runner & Camano Chamber of Commerce

Pro Compression

Trayvax

Girlfriend Collective

Rep The Squad

Rep the Squad is a jersey subscription club that allows customers to wear the jerseys of who they want, when they want. This site is built on Shopify Plus and incorporates subscriptions services for members.

Recycle Often Recycle Right

The Recycle Often. Recycle Right. website is geared towards informing viewers on how to improve and implement recycling practices. The site incorporates downloadable materials, videos and customer engagement sign-up forms to provide information to users. As a WordPress site, the client is also able to manage content through the WordPress dashboard.

Camano Island Chamber of Commerce

Orca Tactical

Reviews

Sort by

Web Dev for Nonprofit Research & Policy Organization

"I absolutely made the right call that BTown Web is the right partner for our organization and our needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2018 - Dec. 2018
Project summary: 

BTown Web redeveloped a website to boost functionality, with new features and engagement opportunities that included a searchable section for online resources. They migrated content from Plone CMS to WordPress.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Director of Communications, Nonprofit
 
Verified
The Review
Feedback summary: 

The percentage of return visits improved dramatically since the engagement began, while bounce rates have dropped. BTown Web accepts constructive input well but also brings creative ideas of their own to the table. Exceptional communication skills and responsiveness are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there. 

I’m the communications director at a nonprofit research and policy organization. We look at how to advance policies that ensure everybody in Washington State has the chance to thrive economically.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We had a terribly outdated website and content management system. We needed a new website that was completely overhauled in terms of information architecture, functionality, accessibility, and audience engagement.

SOLUTION

What was the scope of their involvement? 

BTown Web was partnering with another firm called Flying Crow Creative. We hired Flying Crow Creative to work with us to determine our audience needs and the general visual design. They provided mockups and diagrams to BTown Web, who did all of the actual development. It was a huge undertaking because they had to migrate everything from Plone CMS into WordPress. They made sure everything came over correctly so we didn’t lose any data or links. 

I was able to work closely with their team throughout development and testing. Post-launch, we decided to use them for hosting the site. They're also doing regular security updates and maintenance, as well as tweaks and edits as needed.

What is the team composition? 

My main contact is Matt (programmer, BTown Web). I also am in regular communication with Liz (web developer, BTown Web) and Chad (founder, BTown Web). There might have been other team members working behind the scenes. 

How did you come to work with BTown Web? 

Flying Crow Creative was one of the final candidates during the bid process. I wanted to know more about their developers. Before we hired them, I got on the phone with Chad to ask technical questions about how they would develop the project. I was very impressed with Chad and with BTown Web. I appreciated that they’re a local firm based out of Seattle that cares about investing in the community. I liked their approach so we hired Flying Crow Creative in part because of their relationship with BTown Web. 

What is the status of this engagement? 

Work started in February 2018, and the official launch was in December 2018. They continue to provide hosting and maintenance services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BTown Web helped us create several new sections of our website to make it easier for users to find our materials. They created a new resources and tools section where users can find PDFs and videos. That page is now in the top 10 of most viewed pages on our website. More of our current content is showing up in our top 40 most viewed pages whereas before it was older content.

We didn't anticipate a huge influx of new users, but we're seeing more meaningful website engagement. We’ve seen a huge increase in the number of people subscribing to our e-communications and clicking on our donate page. We're very pleased that the bounce rate has gone down by 13% and the percentage of return visitors has increased. 

How did BTown Web perform from a project management standpoint? 

BTown Web is exceptional. Matt is incredibly responsive. We had a great working relationship. He helped me understand if things wouldn't work the way that I requested. We did regular check-ins using email, phone, and Zoom calls. The whole team has been super responsive from start to finish, even doing quality control after launch. They provided trainings for our staff and put together a training manual. Liz was doing a lot of phenomenal work behind the scenes as well.

In terms of timing, the reason development took so long is because of all of the work that our organization had to do. As a think tank, our website is an information repository. It took a long time to go through 6,000 pages and decide what to keep or not to keep. It did take BTown Web longer than anticipated to migrate everything from Plone CMS to WordPress. My hope had always been that the site would launch by the end of 2018, and they hit that target.

What did you find most impressive about them? 

The other firm that we considered hiring wanted to shield their developers from interfacing with us. While I understand the need to keep high-maintenance clients from constantly contacting a developer, I had an agreement with Flying Crow Creative to work closely with whoever built our site. As the client, it was really helpful having access to Matt.

This kind of project can be quite stressful. It's a lot of pressure when you're the one to make the final call on who to hire. There's always that risk of having things go wrong. I absolutely made the right call that BTown Web is the right partner for our organization and our needs. 

Are there any areas they could improve? 

Perhaps there were minor things I'd recommend improving on, but I can't think of any right now.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They absolutely met deadlines, or kept us in the loop if there was an issue.
  • 5.0 Cost
    Value / within estimates
    We got a lot of value for the cost.
  • 5.0 Quality
    Service & deliverables
    They’re easy to work with, professional, and surpassed expectations.
  • 5.0 NPS
    Willing to refer
    It was great. I'm really grateful to them.

E-commerce Development for Craft Beef and Meat Seller

“They took on a project and turned it around very quickly for a lower price.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018 - Dec. 2018
Project summary: 

After building wireframes, BTown Web developed a customized e-commerce website that has the same look and feel as the main site. The new platform connects customers with local farmers.

The Reviewer
 
51-200 Employees
 
Seattle, Washington
David Adams
Head of Marketplace, Crowd Cow
 
Verified
The Review
Feedback summary: 

Revenue has increased, and the in-house team is impressed with the quality of the website. BTown Web exceeded all expectations, while their flexibility and ability to deliver ahead of deadlines made them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the head of marketing at Crowd Cow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We were looking for a vendor to help us develop a new e-commerce website.

SOLUTION

What was the scope of their involvement?

We're an e-commerce company that sells steak directly from the farm. We wanted to have a website that would help us connect consumers with local ranchers so that ranchers can deliver the product directly to the customer. BTown Web built an MVP that is totally separate from our existing product. We gave them our requirements, and they built a rough wireframe. After that, we began prototyping. They helped us launch and customize a Shopify website so that it has the same look and feel of our main website.

What is the team composition?

We mostly worked with Chad (Founder and CEO, BTown Web) and Matt (Director of Product, BTown Web).

How did you come to work with BTown Web?

One of our engineers had worked with them previously and recommended them.

How much have you invested with them?

We spent between $5,000–$10,000.

What is the status of this engagement?

We worked with them from October–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a tight timeline and BTown Web delivered a high-quality product very quickly. The new website looks and operates similarly to our main site. Our revenue is two or three times higher than we had expected, so we’re very happy with the results.

How did BTown Web perform from a project management standpoint?

We mostly used email to stay in touch with Matt. They were very flexible, so we didn't have any issues. Also, the total cost was lower than we had expected.

What did you find most impressive about them?

They took on a project and turned it around very quickly for a lower price. I don’t think anyone could have done that better.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

I definitely recommend them. They're a great team.

5.0
Overall Score They’ve done a great job.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met our deadline.
  • 5.0 Cost
    Value / within estimates
    The project cost less than we had estimated.
  • 5.0 Quality
    Service & deliverables
    The product was done faster and performed better than we had expected.
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

WordPress Website for Construction Scheduling

"Their work is very high quality, and there have been no issues with the site."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2016 - Feb. 2017
Project summary: 

BTown Web built a secure multi-page WordPress website using the custom design provided to them.

The Reviewer
 
1-10 Employees
 
Arroyo Grande, CA
James Wonneberg
Co-Founder, GraphicSchedule.com
 
Verified
The Review
Feedback summary: 

The outstanding quality of their work coupled with their ability to make themselves available when needed earned them trust, resulting in a long-term relationship. The website is appealing and the customers are highly satisfied. 

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and co-founder of GraphicSchedule.com, a software startup that provides project management tools for construction teams. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We were looking for a local company to develop a WordPress site for us and add E-commerce features. 

SOLUTION

What was the scope of their involvement?

Our old one-page website was very simple. BTown built a multipage Wordpress site for us. I did all the design in PowerPoint and sent it over to them, and they made it work.

What is the team composition? 

We mostly worked with Andrew Crawley [Web Developer, BTown Web], who did all the development work, and Chad Fisher [Fouder, BTown Web], who was our main point of contact for project management and billing.

How much have you invested with them?

We spent at least $8,000.

What is the status of this engagement? 

The largest part of the project was completed between December 2016–February 2017. We still use them as our on-call support team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work is very high quality, and there have been no issues with the site. We have the origin story on the website featuring a timeline, a lot of pictures, and compelling content, and our customers find that page highly engaging. 

How did they perform from a project management standpoint? 

We use Trello internally to manage all of our development tasks, and they've been happy to work with our process. We also used email to discuss the terms of agreement.

What did you find most impressive about them?

They're immediately accessible and delivered a great quality product. They're a trusted partner for me, available to work on a short notice. 

Are there any areas they could improve?

We still send them a check, but it's possible that they take electronic payment now - we just haven't pushed that. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Zipline Company

“They came through with exactly what we needed.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2012 - Ongoing
Project summary: 

Following on earlier SEO work, BTown Web redesigned the client’s WordPress site.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Mona Campbell
Director of Marketing, Canopy Tours Northwest
 
Verified
The Review
Feedback summary: 

While the SEO work put the client “on the map”, the website redesign has increased sales. BTown’s client-centered approach and responsive project management resulted in a product tailored to the client needs.

BACKGROUND

Introduce your business and what you do there.

I’m Director of Marketing at Canopy Tours Northwest. We offer zip line tours on a historic farm.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BTown Web?

We wanted to redesign our website to make it easier to use and to update it to current design trends.

SOLUTION

What was the scope of their involvement?

BTown did all the work to design our WordPress site. A few years ago, they assisted us with SEO work. This most recent project was just focused on the website. They designed it from what we described as our priorities and using some of what we already had.

We had some ideas for our lay out that they integrated. We wanted a photo-centric website because that's what sells our business very well. We have a compelling activity that lends itself to video and photos. They worked with us to make sure that that was reflected in the site’s design. We also have a reservation system that needed integration with “Book Now” buttons.

How did you come to work with BTown Web?

I was referred to them by my daughter who is a personal friend of one of the staff. For this most recent project we had two other companies we were considering. We knew that BTown had the capability to do the work. We had great experiences with them and we knew that they could do a good job. Their pricing was competitive as well.

How much have you invested with them?

We’ve spent about $15,000 with them over the years.

What is the status of this engagement?

We started working together in 2012 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The SEO work that we had them do originally really helped put us on the map. They helped us with keywords that make us rise to the top of searches. We’ve now had an increase in sales from the new website.

How did BTown Web perform from a project management standpoint?

They're very responsive and they have multiple people that assist with the project. Chad [Chad Fisher, Founder, BTown Web] is great at making sure everything is going according to plan. Everything has been on time and within budget.

They're good at staying on top of communication. We primarily use email but also have periodic conference calls to go through progress and discuss the design status.

What did you find most impressive about them?

I think they're really attentive to what the customer is looking for. That can be rare, especially in designing a website. It's easy to have your own idea of what it should be. They wanted to make sure that what they were producing works well for us. That’s ideal for us.

Do you have any advice for potential customers?

You need to have a clear idea of what your goals are and what you really want to get out of the end product.

5.0
Overall Score We're continuing to work with them and would again. We're happy.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There were times when the information going back and forth took a little bit longer but that’s the nature of the project.
  • 5.0 Cost
    Value / within estimates
    They really deliver a quality product.
  • 5.0 Quality
    Service & deliverables
    They came through with exactly what we needed. Where there were things that we wanted changed, they changed them.
  • 5.0 NPS
    Willing to refer
    I already have in fact.

Web Design for PR Firm

"Chad and his team are super responsive and smart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2015 - Ongoing
Project summary: 

BTown Web built a WordPress site for a project website, which needed to appeal to multiple audiences and work across platforms. They provided configuration, back-end development, and strategy.

The Reviewer
 
51-200 Employees
 
Seattle, Washington
Trevor Rasmussen
Group Account Director, C+C
 
Verified
The Review
Feedback summary: 

Initial users appreciated the site's smooth performance and intuitive, user-friendly layout. BTown Web made the project easy by accommodating budget and time restraints, communicating reliably, and delivering tasks in a timely manner. Their fluid, collaborative approach earned rave reviews. 

BACKGROUND

Introduce your business and what you do there.

My company is called C+C. and we are a Seattle based PR and social marketing company. I'm a group account director, which means I oversee some of our energy efficiency marketing business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

BTown has done a few things for us. The most recent project they worked on was to develop a consumer-facing website because we don't have internal web development capabilities.

SOLUTION

What was the scope of their involvement?

We were working on a commercial energy efficiency project to bring together the city of Bellevue, Washington to participate in the building energy efficiency program. We're trying to get occupants involved in energy efficiency, called Urban Smart. This is a multi-audience, consumer targeted website. The audiences include commercial real estate, building ownership, and building engineers. There were a lot of different pieces involved in developing the website.

B-town was responsible for the development, while we had designed this site and were in charge of the marketing pieces. BTown Web put it all together to make sure it looked great, worked on all kinds of different platforms and that everything was working smooth and fast. They consulted with us on the best way to configure the website, it was built on WordPress. We provided them with all the design, content and copy, and they helped us to decide what fit on each page in the most efficient way possible so that it was accessible to our audiences.

How did you come to work with BTown Web

We've done work on several past projects with Chad [Founder, BTown Web] and his team. I've also known Chad for a long time, he is very trustworthy, responsible and responsive. BTown Web is my team’s go to on the development side because they're so easy to work with.

How much have you invested with them?

At the end of the day, we were up somewhere around $20,000.

What is the status of this engagement?

The project started in September 2015 and it’s ongoing. However, the bulk of it ended the middle of 2016, now they have been doing upkeep and helping us add and subtract things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most of my feedback is anecdotal and we've had great interactions with the site. Everybody seems to really like the way that it functions, which is kudos to them for sure. We never had any problems with any platform or browser, it's been pretty flawless on that side. Our audience is pretty small, we don't have huge site traffic, but it's functioned really well from the get go.

How did BTown Web perform from a project management standpoint?

Chad and his team are super responsive and smart. Specifically, Chad and Andrew [Web Developer, BTown Web] consult well, as they give us the most cost efficient options. They are easy to work with and very flexible at working within our budget and time constraints. 

What did you find most impressive about them?

I would reiterate that these guys are smart, fast, listen really well, complete the work in a timely manner and on budget. They always communicate if it's going to cost more before they do anything. There have never been any hiccups in communication for us, and that is a super important piece of being a great partner.

Are there any areas they could improve?

No, in fact, they made our project better by just being on the team. They really were a shining star on this project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Perfect.
  • 5.0 Cost
    Value / within estimates
    They gave us a wide range of options and based on our own budget, and once we selected an option, it was delivered on budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We're going to use them for a lot of our development projects in-house and a lot of other teams within our group here have used them as well.

Web Design For Parks & Rec Dept

"They value providing a good product, and it comes through in the product and the service they deliver."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2016 - Feb. 2017
Project summary: 

BTown Web built a WordPress website that incorporated information from 3 organizations' websites, to help users find all the information they need in one place. They also offered SEO and content marketing advice. 

The Reviewer
 
11-50 Employees
 
Des Moines, Washington
Scott Deschenes
General Manager, Des Moines Pool Metropolitan Park District
 
Verified
The Review
Feedback summary: 

BTown Web really made the project their own, and ensure that the end product and services provided met all set expectations. Their project management and honesty stood out. 

BACKGROUND

Introduce your business and what you do there.

I work at the Des Moines Pool Metropolitan Park District, and I am the district general manager. We’re a parks and recreation district.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We’re working with BTown Web to combine our pool which we manage, which is the Mount Rainier Pool’s website, and our district website, which has all our governance information on the district.

SOLUTION

What was the scope of their involvement?

They were responsible for building a new WordPress website that incorporated both the information from the pool and also from the district. They also focused on making it user-friendly and mobile-friendly.

We had ideas of what we wanted the site to look like, but they were fully responsible for the look of it. So we took some templates that they provided and incorporated our ideas into those templates. We looked at other websites and got some input from our pool operators and looked at what people looked at primarily. But one of the ideas that we had was an interactive calendar. For example, if somebody was going to go to the pool, that they knew that day if there was any type of conflicts or anything to save them a trip, especially those people with little children.

They created a news blog that helps us communicate with our community. They also incorporated a call to action with all of our contact information and, so people could easily call, email or text us, and an interactive map people can use if they’re lost.

BTown Web also did a great job integrating our social media to our site. They helped us get integrated with Google Analytics and then made some recommendations on how we list stuff and kind of walked us through SEO best practices. We added a jobs page, and they’ve been really good at helping us better format the information.

How did you come to work with BTown Web?

We’re a government agency, and we put out a bidding process just to make sure that we didn’t have any type of favoritism choosing an agency. We made sure that it went out to everybody in the area because we want to make sure that we give our local companies a chance to compete with different organizations. It was really nice because BTown’s pretty close to us. They’re local and were a good fit, so we chose them.

How much have you invested with them?

I think it cost about 8,000 total.

What is the status of this engagement?

We did the bidding process in early fall, and I think we started in November of 2016, and the site was finished by February.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any number I can share at the moment, but I can tell you that when I talk to other professionals in my field, they really like our website.

How did BTown Web perform from a project management standpoint?

Their project management is very good. They would meet with us every once in awhile. They would talk to us about the project timeline, and what was coming up.

What did you find most impressive about them?

Chad [Founder at BTown Web] takes a lot of ownership and responsibility of the process. They value providing a good product, and it comes through in the product and the service they deliver.

Are there any areas they could improve?

Not that I can think of. I think that we’re just such a small organization that it’s hard for us to keep up sometimes with when they need information. But I think that they were really good about being patient with us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met their deadlines and were ahead of schedule.
  • 5.0 Cost
    Value / within estimates
    What I really like about BTown is that they communicate how much things are going to cost, and they stick to it even if there's an error or something that they made.
  • 4.5 Quality
    Service & deliverables
    they did a really good job. I'd never try to give somebody a 5. I think they did really good work.
  • 5.0 NPS
    Willing to refer

Web Design for Dentist

“They’ve done a great job ... helping us go from a nonexistent online presence to a strong one.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - Ongoing
Project summary: 

BTown Web developed a website focused on SEO and streamlining patient intake and initiated PPC through Google AdWords, resulting in a noticeable increase in website traffic and patient referral.

The Reviewer
 
1-10 Employees
 
Sumner, Washington
Sean Christiansen
Owner, 410 Dental Associates
 
Verified
The Review
Feedback summary: 

BTown Web exhibits a trustworthy and dedicated approach to projects. They are also able to meet deadlines consistently and communicate in an effective manner.

BACKGROUND

Introduce your business and what you do there.

I am the owner and dentist at 410 Dental Associates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

I wanted to create more of an online presence through Google and other search engines to entice people to come into the office and increase patient intake.

SOLUTION

What was the scope of their involvement?

We had a website, but BTown Web redeveloped the entire thing. BTown Web and their partner optimized SEO and initiated PPC through AdWords to increase business, and they also created a secondary pop-up that to set up appointments. Mostly, they've worked to increase our overall online presence. We are in the top three results when people search for dental services in our area, and potential customers can learn about the office and receive an incentive for coming in when they visit the site.

We didn’t provide anything other than pictures and logos. They gathered ideas from looking at other websites, then we discussed what we’d like to see on ours regarding color scheme and graphics. They integrated our patient information sheet so people could fill it out online and then be transmitted to us, which helped make our patient information digital. We currently don’t have a way for patients to schedule an appointment for themselves, but we are able to contact them after they fill out our online form. BTown Web also wrote service descriptions for the site.

What is the team dynamic?

I have a personal relationship with both team members, and they keep my front office manager updated on how things are going. They also inform us when we need to make any SEO changes.

How did you come to work with BTown Web?

I’ve known Chad [Founder, BTown Web] since childhood, and I’ve known Matt [Programmer, BTown Web] for quite some time also. Chad did a lot of work and SEO stuff for a friend of ours who is a lawyer, and the relationship was very successful. I decided to make the jump and have BTown Web do our website instead of the company we had doing it previously. They weren’t doing SEO related work, and we wanted to get involved in that, which is the main reason we reached out to BTown Web.

How much have you invested with them?

The initial cost was about $2,000, and we spend $200 a month for them to service the site and any additional cost for clicks.

What is the status of this engagement?

We started working together about 2 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we first started with BTown Web, we searched for dentists and we weren’t popping up in the results. Now, we’re consistently in the top three results, and our presence has increased dramatically, which has brought in more patients. They’ve really done a nice job of getting our name out there and helping people know where to find us. We get a lot of referrals from AdWords, but that’s a separate click so the data is different. We’re getting a lot of website traffic and patients coming in by offering the incentive. We’ve done well with that because it rewards people for considering us.

How did BTown Web perform from a project management standpoint?

They’re great. They’re constantly checking to see what we might want to try in terms of dental terminology to increase website traffic. They do a really nice job in communicating with us, and they’ve been on time with everything they’ve done. We haven’t had any setbacks at all, and they’ve done a great job of keeping everything running.

What did you find most impressive about them?

I trust them, and I realize I may be biased because I know them personally, but they’ve done a great job with keeping us informed and helping us go from having a non-existent online presence to a strong one. I feel confident in the work they’ve delivered, and I’m very pleased with what they’ve done to help us get our name out there.

Are there any areas they could improve?

There haven't been any large issues with anything they’ve done for us. I have no negative feedback for them at all.

5.0
Overall Score They’ve done an awesome job. I enjoy working with them and I would recommend them to anyone.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t had a single issue with them in terms of scheduling or meeting deadlines. Most things were done sooner than they had scheduled.
  • 5.0 Cost
    Value / within estimates
    I don’t have a real reference point, but I’m happy with the cost and benefit.
  • 5.0 Quality
    Service & deliverables
    Everything they’ve done for the website has been outstanding. I love the look of the website, and I’ve been very happy with the quality of work.
  • 5.0 NPS
    Willing to refer
    They’ve done a great job, and the people that I know who have worked with them are very happy with them as well.

Digital Marketing & Website Maintenance For Packaging Company

"[Developers] need a scope of digital marketing, SEO, SEM, and so on…. BTown Web has crossed these lines very well."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Ongoing
Project summary: 

BTown Web is on retainer for development help and general maintenance of a Shopify store. They also assist in design, UX, and digital marketing, including SEO, SEM, and Google AdWords.

The Reviewer
 
11-50 Employees
 
Kent, Washington
David Stober
CEO & Founder, Guided.com
 
Verified
The Review
Feedback summary: 

BTown’s efforts have helped increase ad value and customer acquisition overall. They stand out due to their expertise in digital marketing on top of their development experience. They’re easy to get in contact with and maintain deadlines well. BTown has become an integral part of the internal team.

BACKGROUND

Introduce your business and what you do there.

Guided.com provides custom packaging and print for small to mid-sized businesses, creatives, and entrepreneurs. The company is one-part manufacturing, one-part e-commerce and sales. We’ve been in business since 2008, and I am the founder and CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We had in-house development, but wanted to focus it outside the company’s walls, with a goal of reducing cost and increasing domain knowledge against what we were developing.

SOLUTION

What was the scope of their involvement?

BTown Web has been responsible for general maintenance and keeping the Shopify site up and doing what it should be doing. They are also involved in a digital marketing capacity, managing our Google ad spend, SEO and SEM. We have involved BTown Web in every design refresh of our website’s UX and overall navigation.

How did you come to work with BTown Web?

An associate, or the friend of a friend, had a relationship with BTown Web. Through it, we developed one ourselves over the course of a year. After that, we decided to move all our development outside the company walls, and into an outsourced situation.

How much have you invested with BTown Web?

We have an ongoing monthly retainer which we scale up and down depending on the project. I would rather not provide specifics.

What is the status of this engagement?

We started working with BTown Web in April 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

BTown Web is involved more from a digital marketing perspective, helping us maintain our AdWords campaign and so on. We will be disclosing these KPIs and metrics once we’ve had some data points, but, in broad strokes, our ad spend and our customer acquisition costs have seen positive trends. This is a new field for us, so I consider it a win. I imagine that we will figure out precise metrics over the next 6-8 months.

How did BTown Web perform from a project management standpoint?

Our goal in contracting BTown Web was to become able to focus on what we need to be focusing on, and not on the things which make up their expertise. They’ve been good at maintaining deadlines and keeping communication open.

What did you find most impressive about BTown Web?

As a development company, and relative to the markets they’re trying to serve, they can’t simply be developers. They need a scope of digital marketing, SEO, SEM, and so on. I believe that BTown Web has crossed these lines very well.

Are there any areas BTown Web could improve?

We’re relatively early into the relationship. BTown Web is an extension of our company, and, over time, as we undergo more projects, my answer may change. As of right now, I don’t have any criticisms.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    The relationship is new, and we’re still learning together.
  • 5.0 NPS
    Willing to refer

Web Design For Digital Marketing Agency

"We didn’t have internal staff to bring this project to bear, so having them working with us was invaluable."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2017 - Ongoing
Project summary: 

BTown Web augmented an internal team to help bring flat files to live HTML5 and CSS3 web assets, designed for an existing website.

The Reviewer
 
11-50 Employees
 
Burien, Washington
UX & Marketing Director, Digital Marketing Agency
 
Verified
The Review
Feedback summary: 

BTown Web collaborated well with internal teams. Their quick turnarounds and high-quality deliverables increased overall internal efficiency and kept projects on track. They’re effective communicators and they always provide reliable timelines and scopes.

BACKGROUND

Introduce your business and what you do there.

I’m the director of UX and marketing for a platform and mobile app that provides contextual relevance and search abilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We have several HTML assets that needed to be created. In order for us to get to market on time, we needed assistance in taking some flat files into HTML and CSS web assets, specifically designed to our platform.

SOLUTION

What was the scope of their involvement?

The project was taking these flat files and creating the HMTL and CSS assets. They had a two-week window to create the HTML with designated animation, transition, etc. and provide fully HTML5 and CSS3-compliant code back to us with fully rendered pages so that we could integrate those into our mobile search results.

How did you come to work with BTown Web?

I actually met Chad [founder] through a mutual acquaintance here in the greater Burien area. After speaking with him and his team, we discovered that—with what they specifically focus on in the web creation and e-commerce web world—they had a skill set that would be quite valuable to my team regarding web asset creation.

How much have you invested with BTown Web?

The cost of the work totaled right around the $2,000-plus range.

What is the status of this engagement?

We started working with them two months ago. They’re still actively working for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don’t have any metrics or numbers at this moment that would show the results and benefits of their work. However, their benefit to us was a time factor. We didn’t have internal staff to bring this project to bear, so having them working with us was invaluable. They were on time with their deliveries and communicated very well along the project scope. All of a sudden, it saved us time in our own deliverables and work internally.

How did BTown Web perform from a project management standpoint?

It was a very clean project management from the early meeting. They keep the head count low as far as how many people we had to work with. There were two people at the original scope meeting. One of those individuals was the developer, and he was the primary contact for the project. As we worked through it one-to-one, the communication passed so we never had to worry about miscommunications through a second person or third-party in the business.

What did you find most impressive about BTown Web?

It’s that they’re very effective in communicating. As far as scoping timelines and meeting deadlines, they’re great.

Are there any areas BTown Web could improve?

I can’t honestly think of anything that would have improved the way the project went together.

5.0
Overall Score They’re a solid company. They communicate very well, good at meeting deadlines, and accurate with their scoping.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were right on time for everything from the original scoping meeting all the way through the delivery, not missing calls, and meeting the final delivery deadline was perfect.
  • 5.0 Cost
    Value / within estimates
    Very competitive rates in the greater Seattle area marketplace for the work that they did.
  • 4.5 Quality
    Service & deliverables
    Great work. They met the goal. As far as what we asked for, there were nuanced code adjustments we had to make when translating to our own developers, but every developer has their own approach. I would say it was spot-on and their work was solid.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a couple of other clients.

Microsite Dev For Marketing Agency

"[We] knew they could handle something of this scale on such a short deadline."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

BTown Web built a WordPress site with internally-provided images and iconography. They implement updates often, and helped an internal team with testing.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Account Supervisor, Marketing Agency
 
Verified
The Review
Feedback summary: 

BTown Web works quickly and efficiently. They’re easy to get a hold of and can make updates on short notice. They help address real-time feedback, and their work has helped appeal to old and new users. The home page’s call to action includes a pledge, which 17,000 users have signed.

BACKGROUND

Introduce your business and what you do there.

We are a full-service marketing agency in Seattle. We work in the social goods space working primarily with environmental, health, safety, and all kinds of social causes in that realm of clients. We are a smaller agency. We have about 50 folks with offices in Seattle, Portland, and Boston. We specialize in PR, marketing, digital, social events, brand ambassadors if you need event staffing, multi-cultural communications, etc. I supervise a handful of accounts and serve as the day-to-day project manager for the team for those clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BTown Web?

We were looking to create a microsite for a national client. BTown Web was a great fit for working quickly and within our budget.

SOLUTION

What was the scope of their involvement?

The site was built in WordPress in 2014. The purpose is to educate folks on recycling and getting the right things in the recycling bin. We wanted to drive traffic by having users take a pledge on the home page. We had the main landing page and a handful of smaller subpages to the site. The other idea was that consumers, staff, and customers, could all go into the site and access educational and outreach materials. On the backend, we had a whole research page with downloadable consumer insights. The site includes educational material, like recycling for your classroom, or access to a recycling poster you could hang up at work. There was a component there requiring a license agreement from the user since they are branded and licensed from our client.

We’ve recently gone through a refresh. This year, we refreshed the site so it was updated and had a new look and feel. We had a lot of icons and iconography, and now we have a lot more main hero images on photos just to be more up-to-date. Our company internally handled the artwork for it, but the BTown team would implement it and make it come to life, and then we would all test it together in that process.

This is still a nationally-used site. We get a lot of real-time feedback. With that feedback, BTown Web is able to make edits for me if we want to change something. They are really quick to go on and edit something, or we have a newsroom page that links to different articles about the client. That shows a preview image of what the article looks like so they can grab that image and then link to the article online. From doing Google Analytics, we realized that this PDF called MythBusters was the most popular downloaded resource on the site, so we ended up turning that into its own subpage that’s an interactive page with tiles that flip over.

How did you come to work with BTown Web?

This is something that needed to be produced within a month or two. We had worked with them on a couple other projects and knew they could handle something of this scale on such a short deadline. They were able to do the project on time and within budget.

How much have you invested with BTown Web?

I don’t have that information.

What is the status of this engagement?

We started working with them in 2014, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

To date, we’ve had more than 17,000 people take the pledge on the home page. We continually have new folks coming to the site. The idea for doing the refresh was to try and show folks that have come in the past that there’s a bunch of new material here. It seems the more that we get the word out, the more new folks come to the site. We added social integrations, so we have a social feed on one of the subpages. We did a whole video series, and they will mainly get promoted through social.

How did BTown Web perform from a project management standpoint?

We completed both the initial launch of the page and the refresh on time. When those processes are happening, I communicate with them almost every day just to check in, or if I need to provide them with something new, or if they have an update on their end of something that’s not working and they’re working to fix it.

What did you find most impressive about BTown Web?

There’s not a lot of process to them. I would say they’re lean and mean. I work very closely with both Chad and Andrew on this site, and they are both very accessible. If I have an edit on the site, I can email Andrew directly and he’ll get back to me pretty quickly. That really helps when we get real-time feedback from different folks across the area.

Are there any areas BTown Web could improve?

No. It’s definitely a very good relationship.

5.0
Overall Score They are great to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They completed both projects on time.
  • 5.0 Cost
    Value / within estimates
    I think that they can probably beat a lot of folks in terms of prices, because they are pretty competitive in terms of their cost.
  • 5.0 Quality
    Service & deliverables
    They are quick and efficient.
  • 5.0 NPS
    Willing to refer
    We have used them on other projects here. When we have clients looking for web development, we have used them again and continue to use them on this site.
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Washington
ID
26-4792031
Date of Formation
Aug 1, 2008
Last Updated
Feb 22, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
14
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
April 10, 2019